Mercure Almaty City Center bintang 4

Catatan tamu Avis (Peringkat ALL) 4.8/5 574 ulasan

Jaminan Harga
Terbaik
Mercure Almaty City Center - Image 1
Mercure Almaty City Center - Image 2
Mercure Almaty City Center - Image 3
Mercure Almaty City Center - Image 4
53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

Deskripsi

Keistimewaan hotel

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Akomodasi kami

Lokasi hotel

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

Telepon
Fax +7 727 344 2845

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.8/5  574 ulasan

Peringkat TripAdvisor  4.5/5  163 ulasan

Outrageous Cleaning Policy. Brand’s promise broken

Catatan Tripadvisor 3.0/5

mimiMexico_df Friends getaway - Ulasan TripAdvisor tersertifikasi

I would have given them a 4, maybe a 5, because it’s nice, spacious hotel (US style) with smiling people all over the place; breakfast buffet is tasty and has many options, I loved the sunny light that enters the room, which also makes it cheerful. DOWNSIDE: when we came back after a spent day touring Almaty… we found out that our room had not been cleaned at all!…I dialed the front desk to let them know and expected a solution… instead they told me that “their hotel policy is to clean the rooms every other day”.!!!!!!!!!!!!!!!!!!!!! ????? What???!!! (I just came for two nights)… Of course that policy wasn’t informed when booking, or at check in. Although pricing doesn’t seem to be considering their policies.

Very Good Stay (4.4 out of 5.0)

Catatan Tripadvisor 4.0/5

ConstantTrekker Ulasan TripAdvisor tersertifikasi

I stayed four nights. The location was very good (4.5), as it was central for my purposes, and the airport was about 30-35 minutes away. Inexpensive taxis were abundant, through the YandexGo app. I reserved a 1-bedroom suite (#1102), and it was very good (4.5); it was large, nicely appointed, and clean. The hotel seems fairly new. The AC worked great, once I knew I had to notify the front desk to turn it on. Other than some street noise, the room was super quiet. The bathroom was nice, with a separate tub area. It took a bit of time to get hot water in the shower, though. Staff service was excellent (5.0); they were quick to answer my questions and requests. English was spoken by everyone, some better than others. For a mid-range hotel brand, the breakfast buffet was excellent (4.8). Lots of food and drink choices, including made-to-order eggs; however, I didn't know I could order them until my last day. They also had an array of French pastries each day. The food was good throughout the hotel, including in the bar. For my purposes, the gym facilities were fair (3.0), since it only had a set of dumbbells (2 to 20 kilos), a flat bench, an incline bench, and a few cardio machines. It was a disappointment.

Dear Guest, Thank you for taking the time to share such a detailed review of your stay at Mercure Almaty City Center. We're thrilled to hear that you had a very good stay overall and appreciated many aspects of our hotel. We're glad you found our location convenient and appreciated the easy access to taxis via the YandexGo app. It's also wonderful to hear that you enjoyed your 1-bedroom suite, noting its size, cleanliness, and the functionality of the AC once it was activated. We appreciate your feedback about the bathroom and the time it took to get hot water, as well as your positive comments on the quietness of the room despite some street noise. We're especially pleased to hear your high praise for our staff's service and the breakfast buffet. Your mention of the made-to-order eggs and French pastries is delightful, and we will ensure to make it more apparent for future guests that they can order custom eggs. We also take note of your feedback regarding the gym facilities. We understand the importance of a well-equipped gym for our guests and will certainly look into enhancing our offerings to meet your expectations better. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards, Mercure Almaty City Center

Good decent hotel

Catatan Tripadvisor 4.0/5

mel7155 Couples - Ulasan TripAdvisor tersertifikasi

Decent 4 star hotel with decent sized rooms and good air con system . Breakfast is pretty decent and comprehensive . Rooms are relatively modern . Service and room service is also efficient . Only issue is that the water pressure in the toilet is pretty weak that fluctuates from hot and cold , strong and weak . Other than that , okay place to stay in .

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our hotel to be a good and decent place to stay, with modern rooms, an efficient air conditioning system, and a comprehensive breakfast. We are also glad that you appreciated the efficiency of our service and room service. We apologize for the issue you encountered with the water pressure in the toilet. Please know that we take your comments seriously and will address this matter promptly to ensure it does not affect future stays. We look forward to welcoming you back and providing you with an even better experience. Best regards, Mercure Almaty City Center

Great City Centre but quiet hotel

Catatan Tripadvisor 5.0/5

Elizabeth E Friends getaway - Ulasan TripAdvisor tersertifikasi

Perfect hotel.in centre of city. 4 star so no swimming pool. We didn't have time to swim anyway. Easy to walk out along the streets. Rooms nice, staff attentive and friendly. A good place to be when we first arrived in the country. The views of the mountains are amazing when the sun shines.

Dear Elizabeth, Thank you for your wonderful review of Mercure Almaty City Center! We are thrilled to hear that you enjoyed your stay with us and appreciated our central location. It's great to know that our quiet yet convenient setting, attentive and friendly staff, and the beautiful mountain views made your visit enjoyable. We're glad you found the rooms nice and comfortable as well. We look forward to welcoming you back on your next visit to Almaty. If there is anything we can do to make your stay even more pleasant, please do not hesitate to let us know. Best regards, Mercure Team

Sometimes when you are travelling, international standards are what you need.

Catatan Tripadvisor 5.0/5

Amanda C Ulasan TripAdvisor tersertifikasi

This hotel provides all the comfort, facilities and reassurance of an international brand which is what Mercure is. Sometimes when you are travelling, you don't want quirky. We ate in the hotel dining room and the food was very good, I had filet steak and chips, but there is still a slightly soviet feel about the dining room and the service.

Thank you for your feedback! We’re pleased to hear that you enjoyed the comfort, facilities, and reassurance provided by our international brand, Mercure. It's great to know that you had a good dining experience with us, especially enjoying the filet steak and chips. We appreciate your comments regarding the dining room ambiance and service. Your feedback helps us understand our guests' experiences better and make necessary improvements. We hope to welcome you back in the future for an even better experience. Best regards, Mercure Team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 283 ulasan 9.7/10 Lokasi
  • 374 ulasan 9.1/10 Kamar
  • 497 ulasan 9.5/10 Pelayanan
  • 53 ulasan 9.9/10 Internet
  • 239 ulasan 9.4/10 Sarapan
  • 228 ulasan 9.8/10 Kebersihan
  • 150 ulasan 9.1/10 Makanan
  • 148 ulasan 8.8/10 Kenyamanan

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