Catatan tamu Avis 4.6/5 1.561 ulasan
Hotel yang disetujui ALLSAFE
Convenient location in the business and cultural center of Almaty city.
6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.
Expatriate Chef with International Experience
Large indoor swimming pool
Check-in dari 14h00
Check out sampai 12h00
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
Standard Room with 1 Queen-size bed
Standard Room with 2 single beds
Superior Room with 1 double bed
Jumlah ruang pertemuan: 6
Ukuran maksimal: 210 m²
Kapasitas maksimal: 220 orang
Kapasitas perjamuan maksimal: 150 orang
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Breakfast area does not apply covid-19 policy
blagovest2508 Business - 06/02/2021 Ulasan TripAdvisor tersertifikasi
All guest should take their breakfast without asking assistant from hotel staff. This ıs not healthy. Every guest use same items while getting food. According to regulations, the breakfast should be served by hotel staff.
Not client oriented
Rolan A Family - 22/11/2020 Ulasan TripAdvisor tersertifikasi
I have stayed with my family in the hotel four days + we booked additional room for 2 days, spent twice the price of the booking for room services. In the room some basic staff from guest amenities set was missing like dental kit, vanity kit and etc. We didn’t complaint and probably it is the standard of a midscale hotel, whatever. The only thing what we asked is to give us extra five hours to check out from one room out of two because of the late flight time. The occupancy of the hotel is quiet low and it seemed not to be a big deal for FOM to give us extra five hours. It occurred on: 15/11/2020 This meant that We were not effected in anyway we just won’t stay in accor hotels anytime more. It is not customer oriented approach. Thank you!
New Hotel in the City Center
edaukenova Business - 24/06/2020 Ulasan TripAdvisor tersertifikasi
Great location, new hotel, clean, cozy, comfortable. Very good breakfast with variety of choice. All hygiene rules and standards in a high level. I feel safe and protected. Very friendly staff, great service.
Service needs improvement
Belov001 Couples - 13/01/2020 Ulasan TripAdvisor tersertifikasi
The location of the hotel is one of the best in the city. The hotel itself is new. It is a franchise owned by a local big shot politician. Amenities are nice - I liked the gym. We booked our rooms without breakfast so can’t judge it . I know almaty very well, therefore I preferred to eat outside at a convenient time. The problem for us was the room service. Floor and furniture was very poorly cleaned. Furniture was not cleaned on a daily basis. We had to ask for bathrobes and replenishment of shampoos. Staff was inattentive to details . I had to remind about promises yoga mat literally three times on three different days. I addressed these Problems directly to one of the managers of the hotel . They have sent us a fruit basket as apologies . I do hope that the hotel management will improve on these details that shape a big picture.
Juraj N Business - 02/12/2019 Ulasan TripAdvisor tersertifikasi
The hotel is close to the city centre, not far from metro station, if you like local transport. The rooms are standard Novotel rooms, good enough. The problem was room temperature - individual regulation was not possible - fortunately, it was possible to open the window. Breakfast is nice. Staff tries to help, sometimes with limited experience.
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