Tarcin Forest Resort & Spa Sarajevo - MGallery Collection 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 215 أراء

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Vilovac B B, 71240 سراييفو, البوسنة والهرسك

الوصف

خدمات الفندق الإضافية

  • يحتل المنتجع موقعًا مثاليًا على بُعد ثلاثين دقيقة بالسيارة من مدينة سراييفو المتعددة الأوجه.

  • مطعم بانورامي أنيق يقدم إطلالات خلابة على الطبيعة المحيطة.

  • مرافق متطورة مخصصة للمؤتمرات تتميز بإطلالات بانورامية، مثالية لكل مناسبة خاصة.

  • ستساهم مسارات المشي عبر الطبيعة النقية برفقة دليل مرخّص في جعل إقامتك لا تُنسى.

  • يُعد البار والمطعم المكان المثالي للعائلات، ويقعان في غابة الصنوبر بالقرب من ملعب الأطفال.

الإقامات المتوفرة لدينا

موقع الفندق

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Vilovac B B
71240 سراييفو
البوسنة والهرسك

نظام تحديد المواقع العالمي (GPS):43.78833, 18.104839

الهاتف
فاكس +387 33 947-199

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

180° RESTAURANT

Specially designed to offer unforgettable culinary journeys and rich emotional experiences in a sublime decor, our 180° panoramic restaurant features a terrace with a spectacular view over the mountains.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  215 أراء

تقييم TripAdvisor  4.3/5  112 أراء

DON'T BELIVE THE PHOTO

ملاحظة Tripadvisor 2.0/5

MEGAWATI_15 تقييم TripAdvisor المعتمد

WE JUST COME FOR WELLNESS In my birthday me and my husband decided to enjoy the wellness there. We come with paying 25KM per person. We was so excited, the reception man ask us to see first but we say no need because this hotel have good feedback. And Yes !!! Don't always belive on GOOD COMMENTS check with our on eyes is the good decision. We enter.. the wellness smelly, Sauna not working, 2 of them work but only 21° swimming pool dirty, and small ( don't believe in picture ) inside the steam sauna smelly nothing is make us happy. We called the staff for help he come and say " I am sorry our wellness staff not working today " Okey.. if the wellness staff not working, means is nobody clean that area ? the wellness is important part of the hotel facilities. Every hotel have general cleaning staff who have responsibilities to cleaning. I can say that, because I am wellness person, I am working in hotel as wellness manager for more than 25 year and I can say wellness on this hotel are 1/10. They are work with good brands as loccitane,but the wellness conditions is not for this big brand. End of story we ask our money back and i admitted i am choosing a wrong place to relax in my birthday.

ملاحظة أراء العملاء 5.0/5

Ali A. العائلات - تقييمات مؤكدة لفندق ALL

فندق نظيف و موقع مميز بين احضان الجبال

Dear Ali A., We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

ملاحظة أراء العملاء 5.0/5

Duaa B. العائلات - تقييمات مؤكدة لفندق ALL

كانت إقامة متكامله خيالية ومريحه خدمة ممتازه من الموظفين جميعا بداية من الاستقبال و حتى المغادره ، الافطار كان رائع ومتميز . إطلالة الفيلا خلابه . اشكر الموظفه (امنه) كانت خدومه جدا سهلت علينا الاقامة .

Dear Duaa B., We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarcin Forest Resort Mgallery

ملاحظة أراء العملاء 4.5/5

Samaher A. الأصدقاء - تقييمات مؤكدة لفندق ALL

سريعة وسهلة

Dear Samaher A., We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Disappointed - Pests, Poor Service, and a Catastrophic Stay

ملاحظة Tripadvisor 1.0/5

Johanna B تقييم TripAdvisor المعتمد

We arrived late at night with our three young children, tired after a long journey. We had booked a villa and were looking forward to a peaceful and pleasant stay, but unfortunately, we were deeply disappointed. As soon as we entered the villa, we were greeted by an unpleasant sight: long-legged silverfish crawling on the ceiling, a dead beetle in the shower, and spiders hanging from the ceiling. My husband had to go to the reception, and we were promised two rooms in the main building instead. When we finally reached those rooms, they were no better. We found a live silverfish on the floor in one of the rooms, and outside our other room, there was a large dead brown beetle. We felt very uncomfortable staying there due to the pests and insects, and now we were left without accommodation in Sarajevo in the middle of the night, with three tired and disappointed children. We contacted the hotel's manager, Nermin Horman, who informed us that they would not reimburse us for the nights, even though we had paid over 500 euros for accommodation that we never used. After a long night of searching for another hotel, we eventually found a room at Ibis Styles. When we checked in, we realized that it was actually a sister hotel to Tarcin. The room was okay, but the breakfast was another disappointment. Dirty plates, an unappetizing buffet, and ants in the restaurant quickly made us realize that we didn’t want to stay here either. In summary: We had a terrible experience at Tarcin Forest Resort and spa and cannot recommend it to anyone. Poor hygiene, pests, unprofessional service, and no support from the hotel when we needed it the most. Avoid this hotel if you want a comfortable and safe stay.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about the many issues you encountered during your stay, and we sincerely apologize for the discomfort and frustration caused to you and your family. Please be assured that the hygiene and pest concerns you described are taken very seriously. We have already initiated a comprehensive review of our cleaning and pest control procedures to prevent such incidents in the future. Your experience does not reflect the standards we strive to maintain. We regret that the alternative accommodation did not meet your expectations and understand how stressful it must have been to find suitable lodging late at night with your children. Regarding the refund, we will revisit your case personally to see how we can address your concerns. We are also concerned about your experience at our sister property and will communicate your feedback to their management team. Your feedback is crucial for us to improve, and we truly appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back one day and provide a stay that reflects the high standards we aim to uphold. Kind regards, Hotel Management

بالاشتراك مع TripAdvisor

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