Grand Mercure Shanghai Century Park 5 stars

I had an issue where the power to the door stopped working. The manager immediately tried to fix the problem, but could not. He immediately upgraded my room and I was able to get good rest.

Enjoyed a lot the mornings before working day and the evenings after working day.

The staff very very , polite, helpful and efficient.

There are a few things I cannot help but complain about my stay. 1. What is wrong with the interior design of the hotel? Officially, Grand Mercure in China claims to be a blend of French and Chinese cultures. Honestly I am seeing neither of the two. The hotel as a whole feels like a business-friendly hotel remodeled for the city youth with a notoriously poor aesthetics. Worse still, the remodel is not complete and remains a mixture of both. I don't have time to explain the details but anyone slightly familiar with interior design would see my point after an in-person visit of the hotel. 2. What's wrong with the maintenance? So many things in my room are broken, including but not limited to one outlet and the main phone.

The room was quite clean except for the leak between the toilet and the shower room. After every shower the toilet floor is very wet, the water make the marble floor very slippery, I nearly slipped and fell a couple of times.

We stayed in room 716. The room temperature is too high (26 degree which can’t be adjusted) and the hotel couldn’t do anything but asked us to open the window. The quilt is too thick to suit this hot temperature. Didn’t sleep well, very bad experience.

This is the 1st time I saw a service robot working, impressed. The location is very close to Yu Yuan. The room is spacious. Walking distance to all the attractions.

Great Location, Great Service, Highly recommended if you are working in Pudong Area

Un-satisfied. As a platinum member, I have to ask when I checked in: 1. early check-in and late check-out 2. welcome drink Lounge was closed, but lobby bar could not provide the equivalent services from lounge.

Friendly staff and perfect room. Upgrade me to the nice room, breakfast also good, you can have a lot of choice there. The Lounge is very quiet with a nice view at night.

Standard hotel, friendly personal.

I have used this hotel for more than 10 years and generally are happy with it. However there seems to be a drop in standards since it ceased to be Radisson. I always use the Club lounge and was surprised that cheese was provided but no bread. I believe you are now French owned; there would have been a riot if you did that in France!

Good Location and service. Nice room with a high floor which I can enjoy the city view at night. I recommend this hotel and would stay again for my next trip in Shanghai.

The Grand Mercure is a really nice business hotel with a friendly and competent staff ... rooms a bright, clean and modern with a great view of Shanghai Skyline There are a lot of nice restaurants and pubs quite around the corner and the area is close to downtown as well as close to the airport

The new refurbished rooms are much nicer than the old ones. Everything looks more tidier, functional and better placed than before. Also the new sockets incl. USB. A bit disapointing that nothing was done at the bathrooms, they still looking outdated and having a lot of small quirks and defects. The range and selevtion of food in Club Lounge must still be improved. Other Accor Hotels offers a far better selection and food quality. However the staff in Lounge (Ella Lu and Lilly) ar still the most professional staff you can have. They are doing a very very good job! One of the reasons for coming back again and again! The front desk at ground floor desperately need a renovation. First impression of guests when entering a hotel. Furnitures falling apart :-) doesn'1t look that nice.