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Grand Mercure Shanghai Century Park 5 stars

Customer review rating 4.5/5 2,198 reviews

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Grand Mercure Shanghai Century Park
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+ 10 Services

Hotel extras

  • 10 min by taxi to Shanghai International New Expo Centre

  • 7 min on foot to the metro line 9, 15 min to Century Park

  • Nearby lifestyle mall offering shops, restaurants, bars and entertainment venues

  • Free high speed WIFI and Car Parking

  • Seasonal opening outdoor swimming pool ( Closed from Sep 01, 2018). Sauna , GYM .

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Shanghai Century Park

No 1199 Ying Chun Road
Lianyang District
200135 shanghai
china

Tel: +862151300000

Fax: (+86)21/51300333

Check-in from 12h00

Check out up to 12h00

  • FANGDIAN ROAD YANGGAO MID ROAD :  640/184 FANGDIAN ROAD

  • SHANGHAI METRO :  Line 9 Fang Dian Road

  • By plane

    PUDONG INTL AIRPT At 40km / 24.85 miles

  • By train

    CENTRE PARK At 2km / 1.24 miles

GPS :31.2263151, 121.5605241

Our accommodation(s)

All 362 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, large plasma screen televisions and bathrooms with designer bathtubs and separate shower stalls.

Our restaurants and bars

YACHITING

Located on level 3, the décor of this Chinese restaurant features giant candelabras, overhead lights resembling chopsticks and 'pao' seats. It serves a wide array of Chinese cuisines, including Cantonese and Shanghainese delicacies.

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INFINITY

Type of cuisine: International

The stylish restaurant serves an International buffet and a la carte menu. It offers a wide selection of hot and cold Asian and Western cuisines including seafood, sushi, sashimi and desserts, freshly prepared in the two interactive open kitchens.

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  • Sunday -

PORCINI

The uniquely designed restaurant tantalises your taste buds with expertly prepared Mediterranean cuisine, including steaks and grilled seafood. This exclusive epicurean experience is a feast for your palate and eyes.

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LOBBY LOUNGE BAR

Adjacent to the main lobby, the stylishly furnished bar features crystal bead curtains and modern furniture. The perfect place to meet and chill out over snacks and drinks.

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BYTES 101 BAR

Located at the street level, the bar features futuristic motorcycles walls that will transport you to a visually stunning digital space.

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 429 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Grand Mercure Shanghai Century Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,198 reviews

tripadvisor

TripAdvisor Rating 4.0/5

921 reviews

Good stay

Customer review rating 5.0/5

Alex Friends - 20/02/2021 Confirmed reviews ALL

The location of the hotel is very good. There are many places for shopping, eating and entertainment. Century Park is nearby, very nice.

Dear Alexandra W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice

Customer review rating 4.5/5

Tony Business - 02/02/2021 Confirmed reviews ALL

excellent stay

Dear Haitao C., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer service should be priority # 1

TripAdvisor rating 3.0/5

tegashd 15/07/2020 TripAdvisor review

Unfortunately a management decision to cancel HBO movies has impacted on my decision to stay at this hotel. As a English speaking foreigner I prefer to watch a good movie than just international news.

Dear tegashd Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and we will resume HBO movies channel back after the Corvid-2019. Once again, We are awfully sorry for any inconvenience caused and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Hotel Manager

Sounds good

Customer review rating 4.5/5

Anonymous Solo - 04/06/2020 Confirmed reviews ALL

Nice

Dear liang q., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King龚 前厅部经理

Need improvement

TripAdvisor rating 3.0/5

Dongin S Business - 21/01/2020 TripAdvisor review

- This hotel changed the name from Pullman to Mercure few years back. after that the service level and general hotel feeling has been decreased. I gave my feedback before and got the promise to improve it. however I couldn't recognize any improvement on that. The location is quite convenient.

Dear Dongin S Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel was rebranding from Radisson to Grand Mercure in 2017 and we haven't been Pullman since hotel opening, however, at Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Hotel Manager

Good, will return and stay when there's a need to in Shanghai.

Customer review rating 4.0/5

Ks H. Business - 20/01/2020 Confirmed reviews ALL

I checked in late, at around mid night and waited a while before attended to.

Dear Mr H. Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Hotel Manager

Excellent Stay at Shanghai

TripAdvisor rating 5.0/5

ahKenny Business - 20/01/2020 TripAdvisor review

The location of the hotel is good while not excellent. It is a 10 minutes walk from any subway station. The hotel is located right at a famous shopping mall and walking distance to many nice restaurants. The Century Park is 5 minutes walk from the hotel. The front desk staffs were helpful and professional. Very willing to help. The room was big and clean, tidy and well maintained. Very quiet room because of the good shielding windows though the hotel is quite close to the main roads. Breakfast was as good as usual. No surprise with a high end restaurant. Coffee was not attractive, though. Highly recommended for staying in Shanghai, particularity for those trekking and jogging lovers.

Dear ahKenny Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Dennis Hu Hotel Manager

excellent

Customer review rating 5.0/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

I had an issue where the power to the door stopped working. The manager immediately tried to fix the problem, but could not. He immediately upgraded my room and I was able to get good rest.

Dear Ms. Klein We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Hotel Manager

Really good experience

Customer review rating 4.5/5

Esa R. Business - 13/01/2020 Confirmed reviews ALL

Enjoyed a lot the mornings before working day and the evenings after working day.

Dear Esa R., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

A very nice and memorable stay

Customer review rating 5.0/5

C. P. Business - 13/01/2020 Confirmed reviews ALL

The staff very very , polite, helpful and efficient.

Dear P. C., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

Am I really staying in a 5-star hotel?

Customer review rating 1.5/5

George Z. Couples - 06/01/2020 Confirmed reviews ALL

There are a few things I cannot help but complain about my stay. 1. What is wrong with the interior design of the hotel? Officially, Grand Mercure in China claims to be a blend of French and Chinese cultures. Honestly I am seeing neither of the two. The hotel as a whole feels like a business-friendly hotel remodeled for the city youth with a notoriously poor aesthetics. Worse still, the remodel is not complete and remains a mixture of both. I don't have time to explain the details but anyone slightly familiar with interior design would see my point after an in-person visit of the hotel. 2. What's wrong with the maintenance? So many things in my room are broken, including but not limited to one outlet and the main phone.

Dear Mr. Z., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel is a rebranding hotel since 2017 and I'm really sorry that our hotel design style and position failed to meet your expectations. I have also shared your comments with entire team regarding our room maintenance issue. I have instructed our executive housekeeper to provide proper trainings to all housekeepers to make sure all guest rooms outlets and telephones work well. Once agian, Mr.Z., I apologize for any inconvenience caused to you and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Hotel Manager

Grand Mercure Shanghai Century Park - Room Review

TripAdvisor rating 3.0/5

7777YB Business - 06/01/2020 TripAdvisor review

The room was quite clean except for the leak between the toilet and the shower room. After every shower the toilet floor is very wet, the water make the marble floor very slippery, I nearly slipped and fell a couple of times.

Dear 7777YB Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our shower room has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Hotel Manager

Mrs

Customer review rating 0.5/5

Rulan L. Couples - 01/01/2020 Confirmed reviews ALL

We stayed in room 716. The room temperature is too high (26 degree which can’t be adjusted) and the hotel couldn’t do anything but asked us to open the window. The quilt is too thick to suit this hot temperature. Didn’t sleep well, very bad experience.

Dear RULAN L., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the period you've mentioned, it's really not cold in Shanghai, However, we are not able to turn air-con to the cool temperature as it's still winter season. For the staff we'll make internal training again, to make them understand each guest's feeling and try best to solve the probelm(such as room change and electric fan,etc..). Once again, please accept my apology, please contact me for your next trip in Shanghai. I promise you that I will check and arrange a good room in advance for you. Sincerely, King Front office manager

I Saw A Small Service Robot

Customer review rating 4.0/5

Paul Business - 01/01/2020 Confirmed reviews ALL

This is the 1st time I saw a service robot working, impressed. The location is very close to Yu Yuan. The room is spacious. Walking distance to all the attractions.

Dear NG P., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

Great Service

Customer review rating 5.0/5

Ricardolacau Business - 20/12/2019 Confirmed reviews ALL

Great Location, Great Service, Highly recommended if you are working in Pudong Area

Dear Ricardo L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

hotel stay feedback

Customer review rating 2.5/5

Yu-feng L. Business - 16/12/2019 Confirmed reviews ALL

Un-satisfied. As a platinum member, I have to ask when I checked in: 1. early check-in and late check-out 2. welcome drink Lounge was closed, but lobby bar could not provide the equivalent services from lounge.

Dear Mr.L., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will train all the staffs again for ALL member benefits. And as our club lounge was under renovation, so we really sorry for the inconvenience caused. We appreciate your kindly comments and wish you could come again to enjoy our service for reception and club lounge in the near future. Sincerely, King Front office manager

wonderful

Customer review rating 5.0/5

Jerry L. Business - 14/12/2019 Confirmed reviews ALL

Friendly staff and perfect room. Upgrade me to the nice room, breakfast also good, you can have a lot of choice there. The Lounge is very quiet with a nice view at night.

Dear zhimin L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

Nothing Special

Customer review rating 2.5/5

Thomas Business - 11/12/2019 Confirmed reviews ALL

Standard hotel, friendly personal.

Dear SCHAUKAL T., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience for breakfast did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will pass the comments to our executive chef and his team to pay more attention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, King Front office manager
Customer review rating 5.0/5

Michael L. Business - 05/12/2019 Confirmed reviews ALL

I have used this hotel for more than 10 years and generally are happy with it. However there seems to be a drop in standards since it ceased to be Radisson. I always use the Club lounge and was surprised that cheese was provided but no bread. I believe you are now French owned; there would have been a riot if you did that in France!

Dear Mr L., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our service and club lounge food standard has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Hotel Manager

Nice hotel but staff really not friendly

TripAdvisor rating 5.0/5

terenceyong2019 Business - 23/11/2019 TripAdvisor review

Really nice hotel, service of the staff is really bad. It does not live up accor hotel service quality. The front desk does not smile and very rude. Best is that they think i dont understand chinese. The place is convenient

Dear terenceyong2019 Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our front desk service has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Hotel Manager

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