Grand Mercure Shanghai Century Park 5 stars

Advertised as a 5 star Hotel in an international brand. Winter is here so there is no heating at breakfast. You should wear your thick warm coat as the heating is broken. At least the salad is still cold. Chefs can't cook sunny side up eggs. They are either raw or the chefs trick is to spilt the egg yolk and egg white and cook separately then put back together. No international TV Channels No 5 star food available like salmon or tuna or bananas or blueberry muffins. Stop it, your asking for too much quality. The chef then cooks blueberry muffins with blueberry Jam.. great solution The hotel advertises 3 restaurants, where are they? Food in Club Lounge is the reheated food from the buffet. At least you can lose weight quickly. Club Lounge drinks were all warm because the fridge had broken.. Perhaps it makes the beer stronger to drink it warm. If you want a fake 5 star and you can accept zero service and zero standards and appreciate being treated like an insignificant then this is the place for you... Come to paradise with an open mind.

This hotel has a good location and solid building quality and great design. But the service and software are far below average level like the TV is a very old style and the snack are miserable.

Good location, many shops, close to exhibition.

The hotel is located within a residential area with Century Park nearby. It is adjacent to shopping complex 证大大拇指广场 (Zhengda Damuzhi Guangchang), which has eateries (largely Asian cuisines), Carrefour supermarket, retail shops, etc. Or cross the bridge to the shopping mall opposite 联洋广场 (Lianyang Guangchang), where you can find more shops eg. Starbucks and Costa Coffee. From Pudong Airport, the ride took about 40mins to the hotel. Cabby may not recognise the hotel name证大美爵酒店 (Zhengda Meifu Jiudian) or the road that the hotel is located - 迎春路 (Yingchun Road). But if you tell tell them "Damuzhi Guangchang" (means Big Thumb Plaza), they may be able to identify. Do have the hotel name and address in Chinese (specifically. in Chinese characters) with you. It is likely that the cabby will input these information and navigate using a mobile app. Many hotel guests stayed here to attend events at SNIEC, which is a 5-min drive or a 30-min walk away. Getting to the Exhibition Centre was not an issue but getting back to the hotel was challenging with long queues for taxi at SNIEC. I previously stayed here when it was Radisson Blu Hotel Pudong Century Park. The room comfort level had been consistent. Room size was good for 2 pax and i like the bright lighting and modern decor. But I had issue with the bathroom privacy blind, which was not fully covered, leaving a gap next to a mirror, so do take note if you are sharing a room. The breakfast was alright, except for the live stations (eg egg station), most items were not warm. Would have been ideal if there were more selections. Service was standard as with other hotels' service level in Shanghai -- not the 'smiley' sort of hospitality but they do deliver. During my stay, not sure what went wrong, a guest opened our room door by mistake, so do double-check to ensure that the door is fully shut.

We planned to have a little staycation here but upon contacting the hotel, they said the pool was shut. Why is your outdoor pool closed in August?! This is especially puzzling as other outdoor pools are open in hotels in Shanghai. It’s shocking that you are charging more per night that some of these establishments. Very disappointing.