Dear Woestyn Y., Thank you from the very bottom of our hearts for this truly touching review, and for your incredible loyalty to Hotel Majapahit over the years! Knowing that you have chosen to stay with us seven times since 2016, often for two to three weeks at a time, is the highest honor we could ever receive. Because you stay with us for extended periods, you have truly become a part of our extended family here. It is our absolute privilege to get to know you personally, and we are so glad that our team's attentive and personalized service makes you feel so well-received each time you return. There is nothing more rewarding for us than knowing our incomparable historic atmosphere continues to draw you back. We already look forward to the day you walk through our doors again for your next extended stay. Until then, wishing you all the very best! Warmest regards, Kahar Salamun General Manager.

Dear Donatien M., Thank you for sharing your feedback with us following your stay. While we are glad to hear that you found your room very large and pleasant, and that our reception manager and staff provided friendly service, we are truly sorry to learn that other aspects of your experience fell short of expectations. We take your comments regarding the property's condition and the need for renovations very seriously, as we continually strive to enhance our historic spaces. We also note your feedback regarding the pool seating and service standards, and we will share these points with our team to ensure we make the necessary improvements. We appreciate your candid insights and hope you might consider giving us another opportunity in the future to provide the exceptional standard of service and experience you deserve. Warm regards, Kahar Salamun General Manager.

Dear Marie-Charlotte S., Thank you so much for your beautiful review and for highlighting so many aspects of your stay. We are thrilled to hear that you enjoyed our spacious and elegant rooms, and that our friendly and helpful staff made you feel well looked after. Providing warm, attentive service is our top priority, and your kind words will certainly bring a smile to our team's faces. It is also wonderful to know that you found time to unwind by our relaxing pool and indulge in our massage services. We strive to create a peaceful oasis where our guests can escape the bustle of the city while immersing themselves in the charm of a historic location, and we are delighted that we delivered a wonderful experience for you. Thank you once again for choosing to stay with us in Surabaya. We look forward to welcoming you back for another deeply relaxing and historic getaway in the near future. Warm regards, Kahar Salamun, General Manager

Dear Stephane P., Thank you for your kind words! We are delighted that you enjoyed your stay at Hotel Majapahit Surabaya MGallery. It is wonderful to hear that you found our historic building beautiful and our staff welcoming. We take great pride in maintaining the 116-year-old soul of this landmark while ensuring every guest feels a warm sense of hospitality from the moment they arrive. Our location in the heart of the city is indeed one of our greatest assets, and we are glad it added to the convenience of your stay. We look forward to welcoming you back to our historic oasis very soon! Sincerely, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

Dear Philippe D., It is always a pleasure to welcome a familiar face back to Hotel Majapahit Surabaya MGallery. Thank you for choosing us as your preferred home during your stops in Surabaya! I am delighted to hear that you continue to enjoy the contrast of our peaceful gardens against the vibrant "hustle and bustle" of the city. We take great pride in maintaining the refined elegance of our 1910 architecture, and hearing that our rooms and facilities are impeccably maintained is a wonderful credit to our housekeeping and engineering teams. As a valued returning guest, it is our true delight to upgrade you to a Suite whenever possible. We want every stay to feel like an exceptional experience that honors your loyalty to our heritage landmark. I am also glad our well-stocked breakfast buffet and the pool area continue to meet your expectations. Thank you for your high recommendation and for noting the excellent value we strive to provide. We look forward to your next stop in Surabaya and another "impeccable" stay with us! Sincerely, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

Dear paolo G., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Jean L. R., Thank you for your fantastic review! We are delighted to hear you had a superb stay and a wonderful experience with us. We are so pleased that you connected with the charming, colonial-style, old-world feel of the hotel. Your appreciation for our spacious and comfortable rooms, our lovely 25m swimming pool, and our excellent service is truly rewarding for the entire team. We look forward to welcoming you back for another wonderful experience soon! Warmest regards, Kahar Salamu - GM

Dear Luc B., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Philippe I., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun - GM

Dear Laurent L., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun - GM

Dear Helene L., Thank you so much for your wonderful review! We are so pleased to hear that you had a great night with us at Hotel Majapahit. It's truly rewarding to know that you found everything to be beautiful and that our team made you feel very welcome. We are also delighted that you enjoyed our breakfast and its huge variety of delicious food. Your recommendation to others is the highest compliment we can receive. We hope to have the pleasure of welcoming you back on your next visit to Surabaya. Warm regards, Kahar Salamun - GM

Dear Christiane V., Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with us. Your kind words about our staff's attentiveness, the incredible breakfast, and the fabulous setting mean a great deal to us. We will be sure to share your feedback with our team, as it serves as a great source of motivation. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Kahar Salamun General Manager.

Dear Hugo P. C., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun - GM

Dear Nathalie L., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion with the strong tobacco smells in the lobby, we are doing action to solve this issue now. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun - GM

Dear Indrawati S., Thank you for your incredibly loyal patronage and for sharing your long-standing experience with us. We are deeply honored that you have chosen to stay with us for the past two decades whenever you visit your family. Your feedback about our staff's consistent hospitality truly means the world to us. It is our greatest reward to know that our team makes you feel welcomed home on every visit. We appreciate your honest observation about the fluctuations in hotel facilities over the years. We are continuously working to improve and maintain our quality, and your kind words confirm that we are on the right track. We look forward to welcoming you home again on your next visit. Sincerely, Kahar Salamun - GM

Dear Emmanuel B., Thank you for sharing your detailed feedback. We are so glad you enjoyed our magnificent colonial architecture and found the Heritage Suites to be nice and spacious with good bedding. We've noted your comments regarding the lighting in both the suites and the bar, as well as your thoughts on the quality of our restaurant, breakfast, and spa treatments. We also take your remarks about the wine selection and pricing very seriously. Your insights are invaluable as we continually strive to improve our guests' experience. We will be reviewing these areas with our team to make the necessary adjustments. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Sincerely, Kahar Salamun - GM

Dear Benjamin E., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Philippe D., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.