Novotel Melbourne South Wharf 4성

고객 평점 (ALL 평가) 4.5/5 5,135 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Melbourne South Wharf - Image 1
Novotel Melbourne South Wharf - Image 2
Novotel Melbourne South Wharf - Image 3
Novotel Melbourne South Wharf - Image 4
7 Convention Centre Place, 3006 SOUTH WHARF, Australia

호텔설명

호텔 추가 정보

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

숙박

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호텔 위치

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

전화
팩스 +61 3 9058 0488

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  5,135 리뷰

TripAdvisor 평가  4.4/5  498 리뷰

2024으뜸 시설

Terrible Experience

트립어드바이저 평점 1.0/5

Ashni F TripAdvisor 인증 리뷰

As a regular guest at this hotel, I have always appreciated the quality of service, but my latest experience has left me quite disappointed. Around 9 PM on the night of our stay, my wife and I contacted reception due to unsettling noises, including banging and cracking sounds, which were disturbing our peace. A staff member, who wore glasses, kindly came to our room to investigate. She suggested that the noises could be due to weather-related expansion or contraction of the building and advised us to record the sounds and bring them to the attention of reception. She informed us that maintenance would be available in the morning but no sooner be contacted us regarding the noise. Following this, the night manager reached out to us after the staff member had left, reiterating the advice to record the noise for further discussion with reception. Upon checking out at 12 PM the following day, we approached the reception to share our recording with the manager on duty. Unfortunately, the duty manager did not introduce herself and was unprofessional in her demeanor. She made accusations that we frequently seek compensation during our stays, which was both surprising and disappointing. Her tone was loud and aggressive, and she refused to discuss the matter privately, despite our request for a more discreet conversation. Additionally, her comments regarding our celebrations and no staff members want to serve us were insulting to our race, culture and customs, as we often choose to stay in hotels for special occasions. When we presented our video recordings as evidence of our concerns, she dismissed them without making an effort to listen. As a long-time Accor member, I have never encountered such humiliation or embarrassment in any establishment. While I am not seeking compensation from this incident, I believe we deserve a formal apology from the staff member involved, as her behaviour was unacceptable, particularly in front of other guests and staff.

Okay for attending the conference centre.

트립어드바이저 평점 3.0/5

KingHilary TripAdvisor 인증 리뷰

The staff are friendly, chatty and cheerful. The rooms are small and rather ordinary. The views of the highways and water beyond are interesting. The TV did not work in the first room. It took the maintenance guy some hours to try and fix whatever the problem was, even bringing a TV from another room. Finally, they gave us a new room with a slight upgrade.

Dear Hilary, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our team to be friendly, chatty, and cheerful, as we pride ourselves on our exceptional service. It's also wonderful to hear that you enjoyed the interesting views of the highways and water. However, we apologize for the inconvenience you experienced with the TV in your first room. We understand how important it is for our guests to have a fully functional in-room entertainment system for a comfortable stay. Finally, we are pleased that we were able to resolve the situation by providing a new room with a slight upgrade. Nonetheless, we hope you had the chance to benefit from our hotel's direct access to the Melbourne Convention & Exhibition Centre and its proximity to the DFO Shopping centre for a convenient and enjoyable stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Ideal location

트립어드바이저 평점 5.0/5

MMarko1 TripAdvisor 인증 리뷰

Ideal location. This hotel is close to everything. We walked everywhere. There are so many great places to at or just grab a drink in the area. The room was very clean as was the bathroom. The room was also really quiet, we couldn't hear the traffic outside at all. Check in was easy, Everything was very nice.

Dear Marko, Thank you very much for this kind review of your recent stay. We are delighted to hear that your stay with us was a positive experience. We are pleased that you appreciated the cleanliness of our rooms, the serenity that accompanies our well-insulated accommodations, and the convenience of our check-in process. It is wonderful to know that our prime location enabled you to explore the surrounding area with ease, allowing you to enjoy the plethora of dining and drinking options nearby. We look forward to seeing you again soon. Best regards, Novotel Melbourne South Wharf Team

Novotel Melbourne South Wharf – Great Location, But Skip the Food

트립어드바이저 평점 4.0/5

PaulTahoe TripAdvisor 인증 리뷰

I recently stayed at the Novotel Melbourne South Wharf and found the hotel to be an excellent choice for its location. Situated right by the South Wharf shopping mall and waterfront, it’s perfect for exploring the area. The room was very clean, and the rate was fair, making it a good value for the price. Unfortunately, the food and beverage experience left much to be desired. The room service was disappointing—I ordered a hamburger, expecting a straightforward dish, but it was subpar and not even edible. The breakfast buffet didn’t fare much better, with food quality below standard and service that felt inattentive. While I’d recommend the hotel for its convenient location and reasonable pricing, I suggest skipping the on-site dining. Instead, take advantage of the numerous excellent F&B options just across the street in the shopping mall area or along the waterfront. These alternatives more than make up for the hotel's shortcomings in this department.

Dear Guest, Thanks for your review about our hotel. We are delighted that you appreciated the cleanliness of our rooms and found our hotel to be a good value for the price. Our team strives to maintain the highest standards of cleanliness and affordability for our guests. However, we regret to hear that your dining experiences did not meet your expectations. Please accept our sincere apologies for any disappointment caused by the quality of the room service and the breakfast buffet. We understand how crucial meal satisfaction is to the overall guest experience and we will take your comments into consideration as we continue to improve our dining offerings. Nonetheless, it is great that our unbeatable location enhanced your stay, providing easy access to the nearby South Wharf shopping mall and the vibrant waterfront. We are proud to offer such a prime location, which is perfect for guests looking to explore Melbourne. We are hoping to welcome you back in the future. All the best. Novotel Melbourne South Wharf Team

위치가 좋음

고객 평점 4.0/5

Youbin K. 친구 - 전체(All) 통지 확인

위치가 좋고 깔끔하며, 서비스 응대가 좋음

Kim님, 우선 저희 호텔을 방문해주셔서 감사합니다. 호텔의 위치, 청결도, 그리고 서비스를 높이 평가해 주신 것에 대해 매우 기쁩니다. 저희 호텔은 사우스 워프 산책로에 위치해 있어, 멜버른 컨벤션 및 전시 센터(MCEC)와 직접 연결되어 있습니다. 또한 저희 팀은 항상 최고의 서비스를 제공하기 위해 노력하고 있습니다. 소중한 의견 감사합니다. 부디 멜버른에서 즐거운 여행 되셨길 바랍니다. 다음에 멜버른을 여행하신다면, 저희 호텔을 한 번 더 방문해주세요. 감사합니다. Novotel Melbourne South Wharf Team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,210 리뷰 9.1/10 위치
  • 2,830 리뷰 8.4/10 객실
  • 2,670 리뷰 8.8/10 서비스
  • 64 리뷰 5.1/10 인터넷 가격
  • 1,188 리뷰 8.9/10 청결도
  • 645 리뷰 7/10 조식
  • 519 리뷰 5/10 가격 대비 가치
  • 448 리뷰 9.1/10 분위기

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주변에 있는 다른 시설

South Wharf 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.