머큐어 멜버른 사우스뱅크 4성

고객 평점 (ALL 평가) 4.1/5 2,878 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 멜버른 사우스뱅크 - Image 1
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머큐어 멜버른 사우스뱅크 - Image 4
9 Riverside Quay, 3006 사우스 뱅크, 호주

호텔설명

호텔 추가 정보

  • 플린더스 스트리트 역은 호텔에서 도보로 5분 거리에 있습니다.

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

숙박

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호텔 위치

머큐어 멜버른 사우스뱅크

9 Riverside Quay
3006 사우스 뱅크
호주

GPS:-37.82122, 144.96537

전화
팩스 +61 96901160

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

DISTRIKT PRESS CAFE

머큐어 멜버른 사우스뱅크에서 풀코스 조식 뷔페로 하루를 시작해 보십시오. 스크램블 에그, 바삭한 베이컨, 구운 토마토를 곁들여 먹거나 갈아타고 싶을 때 따뜻한 머핀이나 크로와상을 선택해 보시죠.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  2,878 리뷰

TripAdvisor 평가  4.0/5  8,181 리뷰

매우불만족

고객 평점 0.5/5

한수현 비즈니스 - 전체(All) 통지 확인

호텔에 도움을 줄 수. 있는 직원이 한명도 없습니다. 룸서비스는 항상 불가능하고 방이 청소된 적이 없습니다. 다시는 이 호텔에 오고싶지 않습니다.

H. Suhyun님께, 고객님, 소중한 피드백을 주셔서 감사합니다. 호텔에서 불편을 겪으신 점에 대해 진심으로 사과드립니다. 룸서비스와 청소 관련 문제는 저희가 해결해야 할 중요한 사항이며, 이를 내부적으로 바로 잡아 고객님께서 겪으신 불편이 재발하지 않도록 하겠습니다. 다시 한번 죄송하다는 말씀을 드리며, 기회를 주신다면 더 나은 서비스로 보답해드리고 싶습니다. 감사합니다. Lucie

Mecure in Southbank

트립어드바이저 평점 5.0/5

Nads26 TripAdvisor 인증 리뷰

The Mecure is located in Southbank walking distance to all cafes, bars & venues. You can walk to Flinders street station by walking over the bridge that is only metres from the hotel. Our rooms had 2 double beds. Very comfortable with a variety of pillows to choose from. AC was adjustable. Had a smallish kitchenette. Bathroom had all you needed. Breakfast was good. Sufficient variety. Hotel has a cafe & bar and comfortable seating.

Thank you for your detailed feedback! We’re delighted to hear that you enjoyed our convenient Southbank location and found the rooms comfortable with a variety of pillows. It's great to know that the adjustable AC, kitchenette, and bathroom amenities met your needs, and that you enjoyed our breakfast selection, café, and bar. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

Great Spot Close to Melbourne Action!

트립어드바이저 평점 5.0/5

Dean_Cer Couples - TripAdvisor 인증 리뷰

Another great and well looked after stay. The new dining breakfast area looks great and provides a wonderful dinner experience particularly for Accor plus members. Room was large, comfortable and well appointed. Bathroom dated but for any shortcomings the hotel location and staff bend over backwards to look after you during your stay. Particular commendations to the most lovely and professional Robbie and Anita on reception. You guys are a huge credit to the Mercure. We were so well looked after by Enoch and Imuzi in restaurant. Dining was an incredible experience which we highly recommend. Breakfast was also excellent. In room microwave, guest laundry and location location location make for a quality and value for money hotel stay! Amuna in housekeeping was lovely.

Dear Dean, Thank you for your wonderful feedback! So glad you enjoyed your stay and appreciated our new dining breakfast area and room. A special thank you for your kind words about our team members. Roby, Anita, Enoch, Imuzi, and Amuna are delighted to hear they made such a positive impact on your stay. We're proud to have them as part of our team. We look forward to welcoming you back for another fantastic stay!

Apparently I got an upgrade

트립어드바이저 평점 2.0/5

Traveller4217 비즈니스 - TripAdvisor 인증 리뷰

Well I arrived at the hotel at about 8:00 p.m. Came down from Queensland for business. Room was booked my secretary. Got to the front desk and nobody was there. Spoke to somebody else who was arriving at the same time who said that I had to check in via a kiosk. For some reason my credit card did not work. It was actually my free night as an Accor member. Of course I was delighted when the person behind the desk told me that I had been upgraded. Arrived in my room to find that I have two single beds and the bathroom stinks. I will really have to consider whether I stay in the future. The trouble is that somebody will respond to this message and tell me that they are very sorry for what has happened. But frankly, nobody gives a rat's ass. Maybe that is why the bathroom stinks.

Dear Guest, Thank you for taking the time to share your feedback about your recent stay. We're glad to hear that you enjoyed your complimentary upgrade as an Accor member, but we sincerely apologize for the issues you encountered. We understand how frustrating it can be to arrive at the hotel and not find anyone at the front desk, and we’re sorry for the inconvenience you experienced with the self-check-in kiosk and your credit card. Your experience with the room, especially with the two single beds and the bathroom cleanliness, is certainly not up to our usual standards, and we appreciate you bringing this to our attention. Please know that we take your concerns seriously and will address them with our team to ensure improvements are made. We value your feedback as it helps us enhance our services for all our guests. We hope you will reconsider staying with us in the future, as we would love the opportunity to provide you with a much better experience. Best regards, Mercure Southbank Team

Disappointed

트립어드바이저 평점 2.0/5

Joylene G Couples - TripAdvisor 인증 리뷰

Very disappointed. We usually stay within a budget but decided to spoil ourselves. The room was nice and quiet but biscuit crumbs under the couch seats, bathroom doorknob nearly falling off, no hand soap (empty container with a note ignored on the second day), no tea bags with the lid left open so they could see it was empty, toilet seat wouldn't stay up for a male pee (had to be held open with a knee), the $2 bin in the bathroom had to be held to be used (no way could you just use your foot to open it). One lift not working which meant longer waits. We would have taken the stairs except someone told us they were alarmed. Then, when we went to check out, there was a $32 breakfast charge on the room (not ours). So we couldn't do a fast check out. They waived that after we said it's not ours. Nice room, quiet, good location, friendly and helpful desk staff. Won't be back.

Dear Joylene, Thank you for sharing your feedback about your recent stay with us. We’re truly sorry to hear that your experience did not meet your expectations, especially since you chose to treat yourselves during your visit. While we’re glad to know that you found the room nice and quiet and appreciated our friendly desk staff, it’s clear that we fell short in several areas. Please accept our sincere apologies for the cleanliness issues, the maintenance concerns with the bathroom fixtures, and the empty amenities. These details are important to us, and we will address them with our housekeeping and maintenance teams immediately. We also understand the frustration caused by the lift situation and the incorrect breakfast charge at check-out. Thank you for bringing these to our attention; we’re working to improve our processes to ensure a smoother experience in the future. We appreciate your kind words about our location and staff, but we’re disappointed to learn that you won’t be returning. We hope you might reconsider in the future, as we would love the chance to provide you with the stay you truly deserve. Best regards, Mercure Southbank Team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,850 리뷰 9.6/10 위치
  • 2,198 리뷰 5.8/10 객실
  • 1,670 리뷰 7.6/10 서비스
  • 27 리뷰 6.3/10 인터넷 가격
  • 946 리뷰 5.7/10 청결도
  • 598 리뷰 7.3/10 조식
  • 11 리뷰 1.2/10 웰니스 센터

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사우스 뱅크 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.