콜린스 배트맨스 힐

고객 평점 (ALL 평가) 4.3/5 1,475 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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623 Collins Street, 3000 멜버른, 호주

호텔설명

호텔 추가 정보

  • 비즈니스 또는 레저 여행객을 위한 멜버른 도심의 완벽한 위치

  • 서던 크로스 역과 스카이 버스 터미널에서 가까워 공항으로 편리하게 이동할 수 있습니다.

  • 마블 스타디움, 아울렛 쇼핑 센터, 사우스뱅크 구역까지 도보로 가까운 거리에 있습니다.

  • 멜버른 컨벤션 및 전시 센터에서 도보 거리

  • 무료 트램 구역 내에 위치하여 멜버른의 모든 것을 쉽게 둘러볼 수 있습니다.

숙박

호텔 위치

콜린스 배트맨스 힐

623 Collins Street
3000 멜버른
호주

GPS:-37.819269, 144.954544

전화
팩스 +61 3 9614 6344

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

Oak Room Restaurant & Bar

오크룸은 점심 및 일품요리 저녁 식사 옵션을 제공하는 오픈 플랜 다이닝 경험을 제공합니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,475 리뷰

TripAdvisor 평가  3.8/5  2,931 리뷰

Not so good

트립어드바이저 평점 3.0/5

jucee TripAdvisor 인증 리뷰

We've stayed here several times. Bit disappointed this time. Dirty windows, small balcony outside covered in dead leaves,, only one spare pillow in the room, in room phone not working so had to use my mobile phone to contact the hotel request another. Was informed phone replacement not possible. A bit disappointing for $255 The hotel is very handy for Southern Cross station but others are too.

Dear Jucee, Thank you for sharing your feedback regarding your recent stay. We regret to learn that the cleanliness of the windows and the condition of the balcony did not meet your expectations. We understand that having adequate bedding is essential and appreciate your comments about the spare pillow. Regarding the in-room phone, we acknowledge the inconvenience this may have caused during your stay. Your insights are valuable as we aim to enhance our guest experience. We hope to welcome you back in the future for a more satisfactory stay. Best regards, Batman’s Hill on Collins

Just average

트립어드바이저 평점 3.0/5

sue l TripAdvisor 인증 리뷰

My sister and I stayed for 6 nights, we had a standard room with single beds. When we checked in (thursday) we were told there would be no room/maid service on the sunday which was fine and we accepted that. However on the monday our room was not serviced at all, when we went to reception to get new towels they had no reason as to why it wasn't done and offered us free breakfast for the next day which would have been good but we were already getting free breakfasts each day, so nothing more was offered to us other than assurance that it would be done for the rest of our stay. Went to the tennis all day (tuesday) and came back to our room to find they had made the beds but again not changed the towels, so again go back to reception to get towels and again get told they don't know why it wasn't done. The sheets do not fit the bed, a flat sheet is put on the mattress and comes loose as soon as you lie in it and you end up just lying directly on the mattress itself. If these sheets are the best standard you have then I suggest that management sleep on them for a few nights and see what your guests have to use. On the positive side when we told reception that our room was missing a hair dryer we were given one immediately. The breakfast staff do a great job and were friendly and pleasant to deal with as were most of the staff we came in contact with.

Dear Sue, Thank you for taking the time to share your experience during your recent stay with us. We appreciate your feedback as it is essential for our continuous improvement. I would like to apologize for the inconvenience you encountered regarding the housekeeping service. While we do have specific policies in place for room servicing, it is unfortunate that your expectations were not met during your stay. I understand that timely communication is vital, and I appreciate your patience regarding the towel issue. I assure you that we aim for consistency in our service, and your comments will be reviewed with the team to enhance our operations. Regarding the bedding, we recognize the importance of comfort and will take your input into consideration as we strive to maintain high standards in our accommodations. It is heartening to know that you found our breakfast staff to be friendly and accommodating; they truly take pride in their work. Thank you once again for your valuable insights. We hope to welcome you back in the future. Best regards, Trammie Pham Front Office Duty Manager Batman’s Hill on Collins

Very basic and tiny

트립어드바이저 평점 3.0/5

Michele G TripAdvisor 인증 리뷰

Standard rooms are very basic and tiny. Less than a foot between the bed and the door. Lighting not good for working at desk.

Dear Michele G, Thank you for your feedback regarding your recent stay. We appreciate your comments about the room size and lighting. Our standard rooms are designed for efficiency, and we strive to provide a comfortable atmosphere for all guests. Your insights are valuable to us. Kind regards, Troy Fraser Front Office Manager Batman’s Hill on Collins

Pretty much as forewarned.

트립어드바이저 평점 3.0/5

David F TripAdvisor 인증 리뷰

We were warned it would be noisy and that was correct. It’s near the station and busy roads of course but the real problem is the lack of internal and external insulation. We asked for a quiet room and got one by the lift! We were moved the next day at our request. We booked it because of its location and that also proved to be accurate. A straight bus run into the station from the airport and we picked up the Avis hire car a few days later from the same location. Easy access to free public transport. It’s the only place in Oz so far where the coffee at the bar was poor (full of grounds). The staff were friendly. So overall as expected. But despite the location benefits we won’t be staying there again.

Dear David F, Thank you for taking the time to share your experience. We appreciate your feedback regarding the noise levels in our hotel, particularly given our proximity to public transport and busy roads. We strive to provide a comfortable atmosphere for all our guests, and we regret that your initial room assignment did not meet your expectations for a quieter environment. We are glad to hear that our team was able to assist you with a room change. We also value your comments about the coffee quality at our bar. Providing a pleasant dining experience is important to us, and your input will be taken into consideration as we continually seek to enhance our offerings. While we are pleased to know that you found our location convenient for transportation and access to local amenities, we are disappointed to learn that your overall experience did not lead to a desire to return. We hope you might reconsider in the future. Thank you once again for your insights. Best regards, Troy Fraser Front Office Manager Batman’s Hill on Collins

Transport hub

트립어드바이저 평점 5.0/5

Socialmediasux TripAdvisor 인증 리뷰

Right opposite Southern Cross station where the airport bus pulls in and on Collins Street with more trams than you can count it's located in a transport hub. Makes life easy. Rooms were clean and decor was nice. Highly recommend.

Dear Rossco, Thank you for taking the time to share your positive experience. We are delighted to hear that you found our location convenient and appreciated the cleanliness and decor of our rooms. Your recommendation means a lot to us. Best regards, Batman’s Hill on Collins

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,992 리뷰 9.6/10 위치
  • 2,069 리뷰 6.1/10 객실
  • 1,464 리뷰 8.2/10 서비스
  • 29 리뷰 4.1/10 인터넷 가격
  • 1,142 리뷰 5/10 안락함
  • 718 리뷰 6.3/10 청결도
  • 461 리뷰 4.4/10 편의 시설
  • 328 리뷰 7.1/10 조식

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