宜必思尚品葡京庞巴尔侯爵酒店(2019 年 1 月开业) 3 星

客户意见评级 (ALL 评级) 4.4/5 1,826 评论

宜必思尚品葡京庞巴尔侯爵酒店(2019 年 1 月开业) - Image 1
宜必思尚品葡京庞巴尔侯爵酒店(2019 年 1 月开业) - Image 2
宜必思尚品葡京庞巴尔侯爵酒店(2019 年 1 月开业) - Image 3
宜必思尚品葡京庞巴尔侯爵酒店(2019 年 1 月开业) - Image 4

描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 酒店在 2019 年开业

  • 免费无线网络和卫星电视频道

  • 距离自由大道 300 米

  • 距离自由大道地铁站 100 米

  • 不允许携带宠物。

我们的客房

酒店位置

宜必思尚品葡京庞巴尔侯爵酒店(2019 年 1 月开业)

Avenida Fontes Pereira De Melo, No 5, RNT:277
1069114 里斯本厅
葡萄牙

GPS:38.727905, -9.148788

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
酒店附近
  • 停车

RESTAURANT

The hotel restaurant is quiet, modern and inviting.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,826 评论

TripAdvisor 评级  4.0/5  493 评论

TERRIBLE CUSTOMER SERVICE

Tripadvisor 评级 1.0/5

Dudley4trip 经 TripAdvisor 认证的评论

TERRIBLE CUSTOMER SERVICE AND A SNOBBISH HOTEL, STAY AWAY! I booked a room way in advance in January for a stay in April 2024. Though I was slightly aware of the event that the bank issuing the credit card I used to book the room was in the process of being acquired by another Canadian bank, I was not expecting my bank to stop my credit card by the end of March, 2024. This card happens to be my travel card with travel insurance provided. After a quick research on google and here on tripadvisor, I learn that some hotels in Europe may do another pre-authorization closer to the check-in date to make sure the card is still valid in case the hotel needs to charge a one night penalty for late cancellation or even no-show, though usually I chose refundable booking without any deposit or prepayment required. In this case, I believe it is wise to do some due diligence. So I emailed this hotel to advise that my credit card used for the reservation will be invalid after March 30 and enquired if they need me provide a new credit card to maintain or hold the reservation. In fact, one or two hotels being contacted already said no need a new card and just present a new valid credit card on check-in time. This hotel not just gives me no concession of any kind but insists me to provide photocopies of BOTH SIDES OF MY NEW CREDIT CARD & PASSPORT in addition to the credit card details, including the 3-digit CVV. I emailed back saying while I have no issues with providing credit card information over unsecured email delivery (which indeed poses some sort of security risks in my opinion, with the CVV.) as I kind of agreed that I caused the inconvenience of using a card which will become invalid though online a lot of people by mistake used a card with an expiry before the check in time as well, giving passport over email when it is not even required with ordinary booking (though again I am aware that they would need it on check-in). Guess what, they just ignored me, no reply of any kind saying yes or no. This not just leaves a very taste in my mouth but financially I suffer a lot as the prices have gone up after 2 months' time. Of course, if prices remain or close to the same as what I booked in January, needless to say, I would just rebook this hotel and cancel the one I booked before; or even better, find another hotel who wants my business with open arms. After all, it is not a short stay but 3 nights. Even if I need to dole out more money now, I rather pay another hotel which serves me as a real human being.

Unwelcome reception calls

Tripadvisor 评级 1.0/5

L8829LAkristinab 家庭住宿 - 经 TripAdvisor 认证的评论

Hotel itself is in prime location and is excellent value. Is clean and room is fine. We were met friendly and provided all requests. So the first impressions are wonderful. However. It was infuriating stay. First night and morning everything was fine. But since evening of the second day someone absolutely insane moved to one of the rooms next to us. 9:30 pm. Our 7 year old is sleeping. Im dozing off my hub watching tv on volume 10. A call from reception.: there is a woman complaining there’s too much noise from your room. I asked receptionist if she hears the noise on the phone with me. She said no but the woman insists there is noise. I said that clearly not from our room This morning and our last day. Pretty much only day we had to sleep in late-8am i got woken up by a call from reception. Everyone else is sleeping. Again. Same woman complaining about the noise from our room. At this point i was fuming and said that we are all sleeping and the woman hears noises in her head clearly. So my question to the hotel is: Why is no one coming up to check first if there is a noise before waking guests up at 8am on Sunday especially if previously it was already clear that noise complain was made up (for whatever the crazy client that hears it wants to use it) and secondly why don’t they tell the crazy client that she is in town centre and it will be noisy and if she wants to be in absolute silence she should take tents to the woods. Generally this is the worst experience of guest care we have ever experienced in any country of the world we have been to. We felt we are being discriminated against and i am sure this is not how other hotels deal with noise complaints.

Good location, adequate services

Tripadvisor 评级 4.0/5

Heli P 经 TripAdvisor 认证的评论

A bigger room proved to be a reasonable choice in this price category which is below the average in Lisbon even in Autumn. The breakfast room on the second floor offered food for all tastes - pancakes, fruit, bread, cold cuts and a variety of pastries. Dinner service would have been frozen ready made so I was happy to find an excellent and inexpensive Italian restaurant around the corner. An elegant white marble staircase by the elevators provided a quick route downstairs. The most convenient metro station is Parque where you can also reload your travelcard wih value by zapping. A normal meter taxi to the airport cost only 11 euros.

Vacation ruined upon arraival

Tripadvisor 评级 1.0/5

goncalobrandaosantos 经 TripAdvisor 认证的评论

The room was cold. The heating was not working. After calling the reception we were told there was no heating because the central heating of the whole building had not been switched yet to provide heat. In November. We asked for a blanket. We were told there were no blankets available. We asked to leave the hotel and get our money back. We were told that could only be handled by the management the next day.

Lovely garden theme

Tripadvisor 评级 4.0/5

Seaview5 经 TripAdvisor 认证的评论

The garden theme of this hotel was fun in both Reception and the restaurant on the first floor and contributed to a light and airy feeling. Our room was spacious with a good sized terrace – it was a pity that we didn’t have the side of the hotel overlooking the park but that overlooking building work opposite with a view of a large crane. Although the noise was constant it was fairly low-level and hardly the hotel’s fault. Breakfast was the usual Ibis Styes type of breakfast – perfectly adequate with local additions – in this case pastei de nata. The lifts were small but with fun garden designs inside and arrived promptly.

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其他网络用户评价我们的酒店

  • 1,554 评论 9.2/10 位置
  • 1,960 评论 7/10 房间
  • 1,562 评论 9.3/10 服务
  • 22 评论 7.2/10 上网
  • 1,222 评论 8.6/10 早餐
  • 788 评论 8.7/10 清洁度

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