里斯本利贝尔达德索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 1,971 评论

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Avenida Da Liberdade 127, 1269-038 里斯本, 葡萄牙

描述

酒店其他优惠

  • 靠近剧院、豪华精品店和博物馆。

  • 和家人一同入住

  • 步行即可前往 Rossio、商业广场和历史悠久的区域。

  • 位于自由大道的中心，这是里斯本的上佳位置

  • 雅致的套房提供公寓的所有舒适设施

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酒店位置

里斯本利贝尔达德索菲特酒店

Avenida Da Liberdade 127
1269-038 里斯本
葡萄牙

GPS:38.71891, -9.14508

电话
+351 21 322 8300

全国固定网络呼叫

传真 +351 21 322 8310

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MATIZ LISBOA

我们的行政主厨 Daniel Schlaipfer 使用当地新鲜食材制作各种特色菜肴，以他独特的烹饪方式为您呈上富有创意且口味丰富的美食，将带给您独一无二的用餐体验。

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,971 评论

TripAdvisor 评级  4.5/5  4,991 评论

卓越奖 2024

Highly recommended hotel

Tripadvisor 评级 5.0/5

stavanger85 经 TripAdvisor 认证的评论

A beautiful hotel with great staff working in all roles. Lovely rooms with a high standard of daily servicing and turn down in the evening. The restaurant is exceptional in quality. Wonderful location, easy walking distance to the main shopping areas and interesting side streets. My only piece of constructive feedback is that the welcome amenity for Accor Daimond members does not really match the standard that is provided in other Sofitel properties worldwide. The most loyal guests in the Accor Limitless scheme have become accustomed to something more substantial than the small plate of three sweets that was provided. It takes a lot to achieve Diamond status so it would be great if management can review this. Overall, a good stay and I highly recommend this hotel for other travelers whether on business or pleasure.

Dear stavanger85, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are very happy to know that you had a very pleasant stay with us and that you appreciated our central location, the service provided by our Ambassadors and the dining experience at our Matiz Lisboa restaurant. However, we have taken note of your comments regarding the Welcome amenity and passed on the feedback to our team. Please rest assured that we will take the appropriate measures to improve our service and accept our most sincere apologies for this inconvenience. We look forward to have the opportunity to welcome you again to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

disappointing stay

Tripadvisor 评级 3.0/5

janine768 Couples - 经 TripAdvisor 认证的评论

have stayed here before and the suite was excellent but the hotel has had a revamp and the suite was cramped ,no balcony . the wardrobe space very limited and a hanging rail fixed front to back making it difficult to access clothes and in the furthest corner from the bedroom ,no drawer space, dimly lit, and the bathroom door was in 2 halves and difficult to open and close. booked assistance with luggage when leaving but no one turned up at time so had to manhandle 2 large suitcases + 2 hand luggage ourselves down a v, long corridor to lift. Would not return .It is in the ideal place for sightseeing

Dear janine768, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are sorry to understand that your stay with us did not live up to your expectations. We have taken note of your comments and passed on the feedback to our teams. Please accept our most sincere apologies for the inconvenience you have faced and which we understand that have conditioned your experience. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Setting unrealistic expectations

Tripadvisor 评级 3.0/5

VancouverChica Couples - 经 TripAdvisor 认证的评论

Our experience was a bit off putting from the first day we arrived. I had emailed the hotel a month in advance to say we were arriving early - we travelled 20 hours for our honeymoon vacation and I’m 3 months pregnant, so would it be possible to check in early? (We would arrive at 9am but check in wasn’t until 3pm). I said it was so important I’d be happy to pay if needed. The response was that they had made a note and would add us to “urgent priority” for check-in. When we checked in they said the room wasn’t ready but again that we were “urgent priority”. One hour turned into two, turned into 5. I was cranky and tired and uncomfortable. We hadn’t been able to sleep on the flight and desperately needed a nap. At 2:55pm the receptionist called us up and said she was SO HAPPY that she could check us in early. At this point I was just exhausted and pissed off - why tell us you can accommodate an early check in if you know you can’t? If you had said no early check in from the beginning we would have made alternative arrangements but we sat there waiting, every hour they said “only another hour or so!” The hotel itself was comfortable and location was good but this initial experience put us off of the entire stay.

Dear VancouverChica, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are sorry to understand that your stay with us did not live up to your expectations. We have taken note of your comments and passed on the feedback to our teams. Please rest assured that we will take the appropriate measures to avoid future occurrences and constantly improve our service. Please accept our most sincere apologies for the inconvenience you have faced during your first day, which we understand that have conditioned your experience. We look forward to have the chance to welcome you to Sofitel Lisbon Liberdade again and provide you with a better experience! Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Diamond status with two preauthorisations

Tripadvisor 评级 3.0/5

macski12 商务住宿 - 经 TripAdvisor 认证的评论

Generally nice hotel (although rooms are dark) with a helpful service. Unfortunately there was a problem during check out. Although I have a diamond status I was asked during check in to make preauthorization. It is not a problem for me. During check out I asked to use this preauthorization, that amounted to 2,300 Euros. A lady at the front desk charged less than €50, closed the preauthorization and asked me for payment another €2,000. When I asked why she had not charged the whole amount she just said she is not able to cancel the operation. In consequence, being diamond member (the highest status at accor) I was charged twice and need to await the return from the bank. I find it very unprofessional. I regret I had not refused to pay with another card. The hotel had my money and I was not obligated to credit them once more.

Dear macski12, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are sorry to understand that your stay did not live up to your expectations. We deeply apologize for the situation that occurred during check-out and for the mistake that naturally affected your overall experience. We have taken note of your comments and passed on the feedback to our teams. Please rest assured that we will take the appropriate measures to avoid future occurrences and constantly improve our service. We look forward to have the chance to welcome you to Sofitel Lisbon Liberdade again and provide you with a better experience! Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Beautiful property in a top notch location

Tripadvisor 评级 5.0/5

leven4all Couples - 经 TripAdvisor 认证的评论

I can’t say enough nice things about this hotel. First, the location was perfect. You could walk to so many places, and it was a short walk from Rossio station, if you wanted to take a day trip to Sintra. The room and bathroom were beautifully appointed, and the housekeeping was excellent. However, the best part of the stay at the Sofitel was the staff. Christina, at reception was full of ideas and suggestions about things to do and meals. Pedro, the concierge was amazing. He suggested fabulous restaurants for dinner that we never would have found on our own. We ate so well in Lisbon thanks to him. My husband and I highly recommend this property if you are looking for a very classy hotel in an upscale neighborhood.

Dear leven4all, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you enjoyed your stay with us, our central location and the service provided by our Ambassadors, especially from Christina and Pedro who made your experience remarkable. Thank you so much for your recommendation! We look forward to have the opportunity to welcome you again to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

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其他网络用户评价我们的酒店

  • 742 评论 9.8/10 位置
  • 878 评论 6.8/10 房间
  • 1,287 评论 8.5/10 服务
  • 8 评论 4.8/10 上网
  • 443 评论 5.4/10 舒适度
  • 333 评论 8/10 早餐
  • 254 评论 8.7/10 食物
  • 201 评论 8.1/10 清洁度

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葡萄牙语索赔书

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。