里斯本美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,177 评论

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描述

酒店其他优惠

  • 酒店已获得"安心悦界"和"清洁安全"认证。免费远程医疗建议

  • 酒店周边遍布餐厅和公交站点

  • 全景游泳池全年开放。

  • 毗邻动物园、古尔本金安基金会和 El Corte Inglês

  • 5 间会议室

我们的客房

预订此酒店

酒店位置

里斯本美居酒店

AV JOSE MALHOA 23
1099-051 里斯本
葡萄牙

GPS:38.737657, -9.165859

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MERCURE LISBOA - RESTAURANT

在温馨惬意的氛围中,享用灵感源自传统葡萄牙美食且采用当地食材制作的佳肴。餐厅营业时间 18:30 至 22:30,12:00 起供应小吃。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,177 评论

TripAdvisor 评级  4.0/5  1,761 评论

Depend on yourself only

Tripadvisor 评级 4.0/5

khaledi2013 Friends getaway - 经 TripAdvisor 认证的评论

Dear Guest, Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our convenient location, clean lobby, and the trustworthiness of our services. It's great to know that you appreciated the fast service in the garage and the ease of contact with our staff. We regret that the air conditioning was not working during your stay, which made your three nights uncomfortable. We apologize for this inconvenience and assure you that we will address this issue promptly to improve our guests' comfort. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Best regards, The Mercure Lisboa Team Paulo castro

不推薦這間飯店

客户意见评级 2.0/5

Yuri C. 单人住宿 - 所有已确认评论

尊敬的Yuri C. 非常感谢您与我们分享详细的入住体验。我们很遗憾得知您在Mercure Lisboa酒店的住宿未能完全满足您的期望。 我们想澄清一下,欢迎饮料的兑换券可以在您的ALL应用程序中找到,因为我们出于环保考虑,已经停止使用纸质兑换券。对此给您带来的任何不便,我们深表歉意。 关于房间升级,我们希望您了解,房间升级是根据酒店的可用性来决定的。由于您入住期间酒店的高入住率,我们无法满足您的升级请求。对于未来的预订,我们建议您在抵达前发送消息,以便我们尽可能满足您的偏好。 感谢您对房间照明、清洁和服务的反馈。我们会将您的意见反馈给我们的团队,以便我们不断改进服务。 我们期待有机会再次接待您,并提供更愉快的住宿体验。 诚挚问候, Paulo Castro Mercure Lisboa

Worst Beds in Hotel History!!!

Tripadvisor 评级 1.0/5

Mr H 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the numerous inconveniences you experienced during your stay. We understand how important a comfortable bed and functional amenities are for a pleasant stay, and we regret that we fell short in these areas. Your comments regarding the bed, room phone instructions, heater, thermostat, and the disturbance despite the "Do not disturb" sign are very concerning. We will address these issues with our team to ensure they are rectified and to prevent similar occurrences in the future. We appreciate your acknowledgment of our front desk staff's friendliness, even though your overall experience was disappointing. Your feedback is invaluable to us as we strive to improve our services and provide a better experience for our guests. We hope you will consider giving us another chance to serve you better in the future. Best regards, The Mercure Lisboa Team Paulo Castro

不太满意

客户意见评级 2.0/5

Y. Y. 情侣住宿 - 所有已确认评论

尊敬的 Nanfu M.: 十分感谢您花时间告诉我们有关您在 Mercure Lisboa Hotel 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Mercure,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 Paulo Castro

Go to Corinthia across the St instead

Tripadvisor 评级 1.0/5

angelmL477BE 经 TripAdvisor 认证的评论

Dear Mr. Angel Mendonza, Thank you for bringing this matter to our attention We would like to clarify that your reservation was made with a prepaid rate, which unfortunately cannot be modified. As you were informed, we are unable to change reservations made through Booking.com, and any adjustments must be done directly via their platform. To extend your initial reservation, we suggested making an additional booking through Booking.com. We value your feedback and are committed to improving our customer service. We hope to have the opportunity to serve you better in the future.+ Regards, Paulo Castro

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 443 评论 8.3/10 位置
  • 666 评论 6/10 房间
  • 698 评论 8.7/10 服务
  • 17 评论 6/10 上网
  • 324 评论 7.4/10 早餐
  • 252 评论 6.4/10 清洁度
  • 212 评论 7.9/10 游泳池
  • 170 评论 4.2/10 氛围

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