里斯本美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,124 评论

里斯本美居酒店 - Image 1
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AV JOSE MALHOA 23, 1099-051 里斯本, 葡萄牙

描述

酒店其他优惠

  • 酒店已获得"安心悦界"和"清洁安全"认证。免费远程医疗建议

  • 酒店周边遍布餐厅和公交站点

  • 全景游泳池全年开放。

  • 毗邻动物园、古尔本金安基金会和 El Corte Inglês

  • 5 间会议室

我们的客房

酒店位置

里斯本美居酒店

AV JOSE MALHOA 23
1099-051 里斯本
葡萄牙

GPS:38.737657, -9.165859

电话
+351 21 720 8000

全国固定网络呼叫

传真 +351 21 720 8089

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MERCURE LISBOA - RESTAURANT

在温馨惬意的氛围中，享用灵感源自传统葡萄牙美食且采用当地食材制作的佳肴。餐厅营业时间 18:30 至 22:30，12:00 起供应小吃。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,124 评论

TripAdvisor 评级  4.0/5  1,763 评论

Very dangerous bathtub/shower

Tripadvisor 评级 3.0/5

Trail06836261050 经 TripAdvisor 认证的评论

This hotel needs to put safety handles in the showers and install non slide mats in the bathtubs. I had a serious fall two months ago. It occurred on our second day. I have good balance, and after an afternoon walking, decided to have a quick shower. The bathtub is extremely slippery and there is a movable glass door. The bathtub ledge is also very high. I lost my balance during a shower, and as there’s nothing to grab onto, I fell out of the glass door and the top back of my head hit the bathroom floor. This occurred two months ago and I’m still dealing with discomfort as I have a skull / nerve injury. Thankfully it doesn’t appear that I suffered a concussion and was able to complete my vacation with ice applications and continuous pain / anti-inflammatory meds. I hope the hotel corrects these very dangerous bathtubs and I encourage visitors to at least use a towel to prevent a serious accident.

Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the fall you suffered during your stay and the ongoing discomfort you’ve been experiencing. Please accept our sincerest apologies for the distress and pain this incident has caused. Your detailed feedback is extremely important to us. The safety and well-being of our guests are our top priorities, and we take your comments very seriously. We are currently reviewing the safety features in our bathrooms, including the installation of grab handles and non-slip mats, to prevent such accidents from happening in the future. We deeply regret that your stay was impacted in this way, and we appreciate your thoughtful suggestions, which will be shared with our management and maintenance teams for immediate evaluation and action. We hope you are continuing to recover well, and we would be grateful for the opportunity to welcome you back in the future under safer and more comfortable conditions. Warm regards, Paulo castro

Depend on yourself only

Tripadvisor 评级 4.0/5

khaledi2013 Friends getaway - 经 TripAdvisor 认证的评论

Good hotel , with nice surroundings locations , easy to access for services in Lisbon , clean lobby , but expect to help yourself only by taking luggage to rooms and even taking minibar items out by yourself, the hotel won’t charge you , this is why I like their trustiness and easy deal stuff , nice manner , I dislike is ac is not working , really my three night was not comfortable. Thank you for garage fast service , and easy contact

Dear Guest, Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our convenient location, clean lobby, and the trustworthiness of our services. It's great to know that you appreciated the fast service in the garage and the ease of contact with our staff. We regret that the air conditioning was not working during your stay, which made your three nights uncomfortable. We apologize for this inconvenience and assure you that we will address this issue promptly to improve our guests' comfort. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Best regards, The Mercure Lisboa Team Paulo castro

不推薦這間飯店

客户意见评级 2.0/5

Yuri C. 单人住宿 - 所有已确认评论

這次住在「Mercure Lisboa Hotel」，從地鐵站到飯店的路上全都是方形石頭路，加上又下著雨，撐著傘拖行李實在很難走。Check-in的時候，我已經是滿身大汗，但櫃檯的先生想要幫我升等，在那邊點電腦點很久，最後還是因為我住太久，所以沒有房間可以讓我升等。原以為他會因此而幫我安排在比較高樓層的房間，結果九層樓高，只幫我安排在四樓，而且還是面對馬路的房間，另一側的房間至少還有風景可以欣賞啊！房間的裝潢看得出來已經很有歲月了，房內的燈光不夠明亮，不適合打字或辦公。廁所有專門洗屁屁的馬桶，用過後覺得還是免治馬桶洗得比較乾淨。洗臉台上沒有半個杯子可以放牙刷和牙膏，也沒有化妝鏡，要看臉細部的話，要踮腳把臉貼到大鏡子上，很難用，且燈光也不夠亮。淋浴的浴缸上方有一個地方會滴水，我懶得跟飯店說，誰知道他們會不會以為是我弄的！冰箱內的飲料，我跟櫃檯確認過，即使我是金卡會員也還是要花錢才能飲用。房間內的空調不夠冷，打電話去櫃檯或Room Service都沒人接，所以我只好特地下樓去櫃檯問是否有電扇可以借，很可惜，沒有。而且昨天想說去兌換迎賓飲料，Check-in的時候沒有給我兌換券，APP裡面也沒有提供！太誇張了！這應該是金卡的基本權益吧！突然覺得我這Accor飯店集團的金卡在這裡非常地沒有用，害我都覺得是不是該換個飯店集團去住了(IHG集團似乎不錯)！在這裡住12晚，我只有讓他們進來房間打掃兩次，打掃的還算乾淨，備品也都有補充齊全。不過，即時如此，至少我在這裡住得還算舒適，畢竟當初我也是訂這個房型，沒有那些多的附加價值，也不會差到哪裡去。

尊敬的Yuri C. 非常感谢您与我们分享详细的入住体验。我们很遗憾得知您在Mercure Lisboa酒店的住宿未能完全满足您的期望。 我们想澄清一下，欢迎饮料的兑换券可以在您的ALL应用程序中找到，因为我们出于环保考虑，已经停止使用纸质兑换券。对此给您带来的任何不便，我们深表歉意。 关于房间升级，我们希望您了解，房间升级是根据酒店的可用性来决定的。由于您入住期间酒店的高入住率，我们无法满足您的升级请求。对于未来的预订，我们建议您在抵达前发送消息，以便我们尽可能满足您的偏好。 感谢您对房间照明、清洁和服务的反馈。我们会将您的意见反馈给我们的团队，以便我们不断改进服务。 我们期待有机会再次接待您，并提供更愉快的住宿体验。 诚挚问候， Paulo Castro Mercure Lisboa

Worst Beds in Hotel History!!!

Tripadvisor 评级 1.0/5

Mr H 经 TripAdvisor 认证的评论

The worst hotel bed I have ever slept in. I used to travel for work, spending 300 nights a year in hotels. This was the very worst bed I have ever tried to sleep in, in my life! It's like trying to sleep on a beach ball on the middle of a trampoline. Front desk staff are nice, but that doesn't erase incompetence. I asked which # to dial on the room phone for the front desk (because it isn't on the phone) and one said "press 2". Go up and try it through the night, always busy. Ask again next morning from a different one, and she says " dial 9" - Incompetence! Had to move rooms because the heater didn't work: Shouldn't the maids check that? And the thermostats don't work - brutal. Have to get up to turn it on, then later turn it off, repeat, repeat, etc. just insane. "Do not disturb" sign on my door. Maid at 8 a.m. right outside my door is yelling down the hall, opening trash bags loudly right outside. Then she knocked on my door at 11 a.m. - despite the sign and that I am not to check out that day. Incompetence! Skip the incompetence, stay somewhere else if you're trying to enjoy Portugal.

Dear Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the numerous inconveniences you experienced during your stay. We understand how important a comfortable bed and functional amenities are for a pleasant stay, and we regret that we fell short in these areas. Your comments regarding the bed, room phone instructions, heater, thermostat, and the disturbance despite the "Do not disturb" sign are very concerning. We will address these issues with our team to ensure they are rectified and to prevent similar occurrences in the future. We appreciate your acknowledgment of our front desk staff's friendliness, even though your overall experience was disappointing. Your feedback is invaluable to us as we strive to improve our services and provide a better experience for our guests. We hope you will consider giving us another chance to serve you better in the future. Best regards, The Mercure Lisboa Team Paulo Castro

不太满意

客户意见评级 2.0/5

Y. Y. 情侣住宿 - 所有已确认评论

入住当天，我父母带了很多行李，我和我老公想帮他们把行李送到房间，但前台却表示酒店不允许访客进入。这样的规定让人感到不太友好，因此下次不会再选择这家酒店了。

尊敬的 Nanfu M.： 十分感谢您花时间告诉我们有关您在 Mercure Lisboa Hotel 的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在 Mercure，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启 Paulo Castro

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其他网络用户评价我们的酒店

  • 434 评论 8.4/10 位置
  • 645 评论 6.1/10 房间
  • 680 评论 8.7/10 服务
  • 20 评论 6.2/10 上网
  • 320 评论 7.4/10 早餐
  • 248 评论 6.4/10 清洁度
  • 196 评论 7.4/10 游泳池
  • 167 评论 4.5/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。