Уважаемый гость, Большое спасибо за великолепную оценку и за такие тёплые слова. Мы искренне рады, что каждый момент вашего пребывания — от встречи по приезде до отъезда, а также обслуживание, питание, чистота, бассейн и пляж — оставил у вас самые приятные впечатления. Особенно приятно видеть ваши максимальные оценки по всем аспектам проживания и рекомендацию. Для всей нашей команды это большая награда и мотивация продолжать создавать незабываемые впечатления для наших гостей. Будем рады вновь приветствовать вас в The Retreat Palm Dubai и подарить вам ещё один прекрасный отдых. С наилучшими пожеланиями, Samir Arora General Manager

Уважаемый гость, Большое спасибо за то, что поделились своими впечатлениями о пребывании в The Retreat Palm Dubai MGallery by Sofitel и поставили нам максимальные оценки по всем категориям. Нам особенно приятно знать, что Ваш отдых подарил Вам самые лучшие эмоции. Мы рады, что Вы высоко оценили комфорт и чистоту отеля, разнообразие и качество питания, а также бассейн и пляж. Ваша оценка 10/10 и готовность рекомендовать наш отель и программу лояльности ALL Accor являются для нас особенно ценной обратной связью. Для всей нашей команды большая честь получать такие высокие оценки за сервис и внимание к гостям. Мы также благодарим Вас за доверие к программе ALL Accor и надеемся и впредь оправдывать Ваши ожидания. Будем рады вновь приветствовать Вас в The Retreat Palm Dubai и подарить Вам ещё один прекрасный и наполненный положительными эмоциями отдых. С уважением, Samir Arora General Manager

Уважаемый Асадбек Сохибжонов, Благодарим Вас за положительный отзыв о нашем отеле. Мы рады, что Вы остались довольны расположением и комфортом. Ваши слова вдохновляют нашу команду на дальнейшую работу. С уважением, ДЖЕЙСОН ХОЛЛИНГВОРТ | ИСПОЛНИТЕЛЬНЫЙ ПОМОЩНИК МЕНЕДЖЕРА The Retreat Palm Dubai, MGallery Collection

Уважаемый Александр Мясников, Благодарим Вас за положительный отзыв. Мы рады, что Вы остались довольны комфортом размещения и работой нашего коллектива. Ваши положительные слова будут переданы команде. С уважением, МНОГО БЛАГ, ДЖЕЙСОН ХОЛЛИНГВОРТ | ИСПОЛНИТЕЛЬНЫЙ ПОМОЩНИК МЕНЕДЖЕРА The Retreat Palm Dubai, MGallery Collection

Уважаемый гость, Большое спасибо за ваш замечательный отзыв и высокую оценку вашего пребывания в отеле The Retreat Palm Dubai MGallery by Sofitel. Мы рады слышать, что вам понравилась чистота отеля, прекрасный вид из вашего номера, вкусные завтраки, обеды и ужины, а также внимательное и дружелюбное обслуживание нашей команды. Мы также рады, что вы оценили отличное соотношение цены и качества отеля и вам понравилось ваше пребывание на Пальме Джумейра. Особая благодарность за то, что вы отметили наших коллег Дипака, Рамиша, Али и Мурада. Мы обязательно передадим им ваши добрые слова — это станет прекрасным стимулом для всей нашей команды и поможет нам и дальше предоставлять гостям высокий уровень обслуживания. Также благодарим вас за рекомендацию и за высокую оценку наших инициатив в области устойчивого развития. Мы искренне благодарим вас за выбор отеля The Retreat Palm Dubai MGallery by Sofitel и с нетерпением ждем возможности снова приветствовать вас для еще одного незабываемого пребывания в Дубае. С уважением, Самир Арора Генерал Манагер

Уважаемый гость, Благодарим вас за то, что вы нашли время поделиться своим опытом пребывания в отеле The Retreat Palm Dubai MGallery by Sofitel. Мы рады узнать, что вы остались полностью довольны своим пребыванием, особенно отметив превосходный прием, комфорт, чистоту, обслуживание нашей команды и соотношение цены и качества. Для нас большая честь знать, что вы готовы рекомендовать наш отель своим друзьям и родственникам. Мы также благодарны за вашу высокую оценку наших инициатив в области устойчивого развития. Забота об окружающей среде и создание комфортных условий для наших гостей являются важной частью нашей философии. Мы приняли к сведению ваши комментарии относительно Wi-Fi, услуг дворецкого, бассейна, процесса выезда и наших инициатив по сокращению использования одноразового пластика. Мы всегда стремимся улучшить качество наших услуг и ценим ваши отзывы. Мы с нетерпением ждем возможности снова приветствовать вас и сделать ваше следующее пребывание еще более приятным. С уважением, Самир Арора Генеральный менеджер

Dear Olena D., Thank you for taking the time to share your feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to know that you enjoyed the peaceful and cozy atmosphere of our resort, as well as the overall service provided by our team. It is especially pleasing to see that you rated your breakfast experience, our team, and your departure experience so highly. At the same time, we sincerely regret to learn about the inconvenience you experienced at reception. Please rest assured that your comment has been shared with the Front Office team for review and improvement, as we are committed to ensuring a consistently smooth and professional service experience for all our guests. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back for an even more seamless and enjoyable stay in the future. Warm regards, Samir Arora General Manager

Уважаемая Регина Данкoв, Благодарим Вас за ваш отзыв. Мы приносим извинения за неудобства, связанные со строительством, а также за недостаточное качество обслуживания в ресторане. Ваши замечания о температуре в номере будут учтены для улучшения нашего сервиса. С уважением, ДЖЕЙСОН ХОЛЛИНГВОРТ | ИСПОЛНИТЕЛЬНЫЙ ПОМОЩНИК МЕНЕДЖЕРА The Retreat Palm Dubai, MGallery Collection

Dear Lenura K., Thank you very much for your wonderful review and for awarding us a perfect 100/100 following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly delighted to know that you experienced a calm and comfortable stay with us. Your kind comments about the tranquility of the resort, the balanced food, our polite staff, and the cleanliness of the rooms and grounds are sincerely appreciated. Providing a peaceful and relaxing environment for our guests is exactly what we strive for, and it is very rewarding to know that your experience reflected this. Thank you once again for your generous feedback. We look forward to welcoming you back for another serene and memorable stay in the near future. Warm regards, Samir Arora General Manager

Dear Ekaterina K., Thank you very much for sharing your wonderful feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly delighted to know that you enjoyed a comfortable and relaxing holiday and that our peaceful atmosphere, beautiful location, and high level of service contributed to such a positive family experience. Creating a warm and welcoming environment for guests of all ages is very important to us, and your kind words are greatly appreciated. It is especially rewarding to hear your recognition of Elena. She will be very pleased to know that her dedication and support made your stay even more memorable, particularly for our Russian-speaking guests. Your appreciation will certainly be shared with her. We sincerely thank you for your perfect rating and for choosing to stay with us. We look forward to welcoming you and your family back again for another relaxing getaway in the near future. Best Regards, Samir Arora General Manager

Dear Elena S., Thank you very much for taking the time to share your thoughtful feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly pleased to know that you had an excellent experience with us and that our location contributed positively to your stay. It is especially encouraging to hear that the nearby construction did not affect your overall comfort. Your kind words mean a great deal to our entire team. We also sincerely appreciate your constructive suggestion regarding the children’s menu. As a resort that welcomes many families, your feedback is both relevant and valuable. Please be assured that we will share your comments with our culinary team for careful review as we continuously look for ways to enhance our dining experience for guests of all ages. Thank you once again for your balanced and helpful feedback. We look forward to welcoming you and your family back for an even more enjoyable stay in the near future. Best regards, Samir Arora General Manager

Dear Natalia I., Thank you very much for sharing your wonderful feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly delighted to know that you found our hotel cozy and beautifully located by the sea, and that you enjoyed our pool and beach areas as well as our breakfast offerings. Your kind words about our team mean a great deal to us—providing heartfelt and attentive service is at the core of what we do, and it is rewarding to know that our colleagues contributed to making your stay memorable. We are also pleased that you appreciated our complimentary shuttle service to Mall of the Emirates, which is designed to add extra comfort and convenience to our guests’ experience. Thank you once again for your lovely review and high rating. We sincerely look forward to welcoming you back for another relaxing and enjoyable stay. Best regards, Samir Arora General Manager

Dear Elena S., Thank you for taking the time to further share your feedback regarding your arrival, check-in experience, and accommodation at The Retreat Palm Dubai MGallery by Sofitel. We appreciate your ratings and your comments regarding the check-in process at our hotel reception, as well as your accommodation experience. While we are pleased that your overall stay was enjoyable, we note that these aspects did not fully meet your expectations. Please accept our sincere apologies if any part of your arrival or room experience fell short of the seamless and comfortable journey we aim to provide. Your feedback has been shared with our teams for careful review, as it helps us identify opportunities to refine our service standards and enhance the guest experience from the very first moment of arrival. Thank you once again for your valuable insights. We truly hope to have the opportunity to welcome you back and deliver an even more satisfying experience on your next visit. Best regards, Samir Arora General Manager

Dear Anna I., Thank you very much for taking the time to share your feedback following your stay at The Retreat Palm Dubai MGallery by Sofitel. We are pleased to know that you enjoyed our service, the pool facilities, and our close proximity to the beach, and we truly appreciate your positive comments in these areas. At the same time, we sincerely regret that the WiFi experience did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Your feedback has been shared with our technical team, as reliable connectivity is an important part of our guests’ comfort, and we are continuously working to improve this aspect of our service. Thank you once again for your valuable feedback and for your excellent overall rating. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Best regards, Samir Arora General Manager

Dear Viacheslav S., Thank you very much for sharing your feedback and for your excellent rating. We are delighted to know that you enjoyed our prime location, the quality of our service, and our culinary offerings at The Retreat Palm Dubai MGallery by Sofitel. It is especially rewarding to read that you will definitely come back—this is the greatest compliment we could receive. Your kind words motivate our entire team to continue delivering memorable and rejuvenating experiences. We truly look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Samir Arora General Manager

Dear Natalia K., Thank you very much for sharing your wonderful feedback and for rating your stay with a perfect score. We are truly delighted to know that you and your daughter had such an enjoyable experience at The Retreat Palm Dubai MGallery by Sofitel. It is great to hear that you found the room clean and comfortable and that you enjoyed our facilities, including the food, pool, and private beach. Most importantly, we are especially touched by your kind words about our team. Knowing that our colleagues made your daughter feel recognized, cared for, and happy is truly rewarding and reflects the heartfelt service we strive to provide every guest. We would be absolutely delighted to welcome you and your daughter back again and create even more beautiful memories together. Best Regards, Samir Arora General Manager

Dear Denis T., Thank you for taking the time to share your experience during your stay at our hotel. We appreciate your feedback and sincerely regret that your stay did not meet your expectations. Regarding the provision of beverages during dinner, we understand that this may cause confusion. However, in accordance with our policy, some beverages may be available at an additional charge. Your comments about the waiting time for breakfast will also be forwarded to the appropriate department, as we strive to improve the quality of service. As for the New Year's dinner, we regret that it did not correspond to the stated time. We appreciate your feedback and will discuss it with the team to avoid similar situations in the future. Thank you for your remarks; they will help us enhance the quality of our service. Sincerely, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Dear Semen S., Thank you very much for sharing your wonderful feedback following your stay at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you enjoyed your stay and found our team helpful and welcoming. It is wonderful to know that you appreciated our breakfasts, the convenience of our private underground parking, and overall facilities. Your perfect rating of 10 is truly appreciated and motivates our team to continue delivering exceptional experiences. We very much look forward to welcoming you back for another memorable stay in the near future. Warm regards, Samir Arora General Manager

Dear Anna L., Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your kind comments about the cozy atmosphere of the hotel, our convenient location close to the beach, and the availability of our 24-hour cafés. We are also pleased to hear that you enjoyed the breakfast selection overall. At the same time, please allow us to sincerely apologize for the inconvenience you experienced during check-in and for the room allocation not meeting your expectations. This is certainly not the experience we aim to provide, and we fully understand how frustrating this must have been, especially after a long check-in process. Your comments regarding breakfast variety, particularly the inclusion of simple meat options, are also well noted and will be shared with our culinary team for consideration. Your feedback is extremely valuable to us as it helps us improve our services and guest experience. We truly hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more comfortable stay. Best Regards, Samir Arora General Manager