Rixos The Palm Hotel & Suites 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 1 913

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East Crescent Plot 40, Palm Jumeirah, 18652 Dubai, UAE, 8808 ДУБАЙ, Объединенные Арабские Эмираты

Описание

Особенности отеля

  • Оздоровительный и спа-центр

  • Прекрасно оборудованный фитнес-центр

  • Outdoor swimming pools

  • Private Beach

  • Пляжные и водные виды спорта

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Расположение отеля

Rixos The Palm Hotel & Suites

East Crescent Plot 40, Palm Jumeirah, 18652 Dubai, UAE
8808 ДУБАЙ
Объединенные Арабские Эмираты

GPS:25.12174, 55.15351

Телефон
Факс +971 4 368 6697

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Обслуживание в номере

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Рейтинг ALL  4.8/5  Отзывов: 1 913

Рейтинг TripAdvisor  4.8/5  Отзывов: 11 201

Сертификат качества 2024

Great family hotel

Примечание: Tripadvisor 5.0/5

RAustin10 Реальные отзывы TripAdvisor

Fantastic break especially for families. Couldn't get over how amazing and attentive all the staff were from the minute we arrived. Buffets a little repetitive but very very good . Steak restaurant was fantastic. We had a 4 year old and 6 month old and had no issues at all. Kids club and events were a hit. Outside bodrum bar is a great setting for evening drinks with live music. All drinks are premium and branded. Also coffee is made correctly everywhere in the hotel which I was very pleased about.

Family vacation - relaxing break away

Примечание: Tripadvisor 5.0/5

Itsroshni Реальные отзывы TripAdvisor

We stayed at Rixos The Palm in September as a family of four adults (twins, mum and grandma). Earlier in the year, we had spent a few days at Rixos Bab Al Bahr, which we thoroughly enjoyed. We decided to try the Palm, and like the Bab Al Bahr we were not disappointed, and our stay was truly memorable. We stayed in a family suite, which offered an incredible amount of space and storage, and was ideal for our group. Although our room was not newly renovated, like some of the others, it was still beautifully furnished, comfortable, and well equipped with most of the things we needed to ensure our stay was comfortable. A few special requests were made, e.g. for a wheelchair for our grandma, an extension to some university work etc., which were promptly accommodated for by the wonderful guest relations team (Anel and Tumar). The rooms were well stocked with snacks and drinks in the mini bar, L’Occitaine products, amenity kits, coffee machines, and more. Although the weather was extremely hot, the rooms were well air-conditioned, and there were plenty of shaded or indoor areas around the resort to cool down when needed.  There were activities running throughout the day, with some thoughtfully moved indoors due to the heat, ensuring guests could still participate comfortably. The main pool area was more lively compared to the other pools. This was where the fruit and ice cream stands were, providing refreshments throughout the day until 5pm. We stayed mainly near the Breeze Bar pool, which was much quieter for those who just wanted to relax and read – perfect for the four of us. A special mention to Wilson and his team for being so incredibly attentive around the Breeze Bar Pool (expanded further below). Food-wise, there was a lot of variety from breakfast to dinner with options to choose from two buffet restaurants, Italian and Steakhouse. They even had a vegan/vegetarian menu for those who wanted to place specific orders. We largely stuck to the buffet and Italian restaurants as our group were all vegetarian, and the other speciality restaurants had limited options. However, the hotel no doubt could accommodate any special requests. My brother and I went to the Bodrum restaurant and the team specially made a soya veggie burger despite it not being on the menu, which was incredible! We were quite fortunate that the newly renovated Turquoise restaurant (buffet) opened the first week of our stay, which was less busy than the main buffet restaurant. There was an abundance of choice, including different types of curries, naan, rice, and pickles, which our grandma (Indian) really appreciated. The food in part did get repetitive as the menu did not change much daily, however, the Chefs were more than accommodating of our special requests (special mention to Chef Onur in the Turquoise Restaurant, who went above and beyond for this). Breakfast was especially a highlight for me, as I was spoiled with Turkish eggs daily. The evenings were relatively quiet at the hotel, with instrumentalists playing in L'Olivio, the Steak Restaurant, and the main buffet restaurant. For us this was fine as the heat tired us out, and we enjoyed playing board games or watching a film in the room. The rooms had apple play which was perfect for streaming films to, and unwinding for the evening.  What truly stood out, however, was the staff. Nearly every interaction was met with genuine warmth and professionalism. The team consistently went above and beyond, showing kindness, care and compassion, and always serving guests graciously. It genuinely felt as though nothing was too much trouble. We would like to make special mention of the following team members who made our stay particularly memorable: L’Olivo Restaurant: Seikh, Sangeeth, Rajan, Artemio and Pradip We visited the restaurant quite a few times during our visit. We are quite particular when It comes to our pizza order, and the chefs were more than understanding of our requests (special thanks to guest relations for arranging this for us during every visit) by our last visit all of the team knew our orders for drinks and food! The team were caring, attentive, and became like family to us.     Breeze Bar: Wilson, Janaka, Khem and Vibin The guys at the Breeze Bar were incredible (individuals who made our stay extra special are mentioned below). They really cared for us during our stay, especially our grandma. They ensured we had a bed ready for her in the morning, kept her well hydrated, provided snacks and handed out iced face towels and They genuinely went above and beyond, and became like family to us. A La Turca: Suman, Imtiaz and Sharazar Turquoise: Zhun, Artemio, Yusuf, Khant, Lakshita, Vyshak, Chef Onur, Anudi, Nabir, Shafqat, Rashid, Vineeta, Elvira and Begain The team in the Turquoise restaurant were such gracious hosts, attended to us with genuine care and compassion – by the end of our trip the team felt part of our family. The wait staff knew our drinks orders from morning-evening, and the Chefs were always accommodating of any special requests. The service in the restaurant was incredible, and the team are a huge credit to Rixos. NOTE/TIP: The hot drinks in Turquoise are prepared to a much higher standard and care than the patisserie in the lobby! Housekeeping: Madhu and Mahendar Cleaned and maintained our rooms daily and ensured we had enough amenities during our stay. Guest Relations Team: Milana, Anel, Tumar and Anastasiia The guest relations team could not do enough for us, checking in daily and sharing the schedule for the day, attending to our special requests and resolving any queries. Both Anel and Tumar are a credit to the Rixos team. Each of these individuals contributed to making our stay feel personal, welcoming and genuinely special. We would happily return and highly recommend it to anyone seeking a break in Dubai. The Pros: • Incredibly attentive, kind, gracious, and compassionate employees. They are a true credit to Rixos. • Food is great, particularly the salads, curries, and pizza. The chefs are accommodating of every diet, and provide a variety of cuisines. Fruit stand and ice cream were great! • Accessible routes/accommodating of those with mobility impairments. • Cool boxes around the pool to keep drinks cold. Ice cream and fruit stand were incredible. Areas for development: • Food does get quite repetitive as the menu is the same daily – potentially introduce themed days or rotate the menu every other day to introduce variety? • Housekeeping/Maintenance can take a while to maintain/resolve issues e.g. water was leaking from the bathroom in the ceiling of one of the bedroom bathrooms and this was resolved at 2am. • Some staff were rather pushy/insistent with us leaving reviews early during our stay, despite our reassurance we would leave a review upon return home. I’m not sure if this is pushed by the hotel, but it can be off-putting and dampen the stay a little bit.    • Jacuzzi area near the Breeze Bar needs some refurbishment as many of the jets were not working. • Staff in the patisserie in the lobby need to stop overfilling hot drinks in the takeaway cups, unfortunately myself and quite a few others got burnt from scalding drinks. The staff were disappointingly not very nice after I got burnt, and made us feel uncomfortable to get hot drinks from there for the rest of our stay. Tips: • Pre-book any restaurants you want to try before your trip – email the hotel beforehand. • Notify the hotel in advance of any special requests. They will be more than accommodating. • You can request for a clothes horse to dry clothes on the balcony. • Treat the staff with genuine care and respect. They work day and night to ensure guests are comfortable. Remember they are human too and deserve to be treated with respect.We did sadly see some guests mistreat the staff, despite their genuine efforts and hard work.

Fantastic Christmas

Примечание: Tripadvisor 5.0/5

Lavina1980 Реальные отзывы TripAdvisor

We stayed at the Rixos from 19-28 December with 2 children age 8 and 5. We had a fabulous stay. We had a standard room which was a fab size for 4 of us. Soda bed was a bit uncomfortable as we had to bed swap but main bed was comfortable. Really clean, lots of towels, good air conn and robes and slippers. Great customer service throughout in the buffets and by the pool. Went down 9ish for sun loungers and never a problem. Pool a good temp for this time of year and right on the beach. We ate at all à la cartes. Good was lovely in all, especially loved the Italian, service here was amazing. Our least favourite was the steak restaurant. Whilst the food was nice the service wasn’t the same at Italian, slightly slow and left plates on the table for a while and weren’t as attentive with drinks Buffet food was nice albeit a little repetitive. Fresh bbq meat some evenings. We found smaller buffet less busy for breakfast so liked going here. My husband is a foodie and knows hospitality and was impressed. People get and compare to tie Atlantis but you can’t. It’s not as hectic and such good value for money! Guest relations were always super helpful always checking in to see if all was ok and we had any issues and really helpful via WhatsApp for any issues/lost property. Drinks were great, all premium brands, not watered down and great cocktails. Always got crisps and nuts with drinks. Kids loved the kids club, asked to go. Clay making, Lego, Christmas activities, even evening shows and a disco if you want it. Could always get a table in the bar/restaurant. Evenings quite quiet and evening singers good but a bit repetitive. I imagine many guests go out at night which we did occasionally too. We would definitely go back for sure. Thanks for having us. Perfect way to spend Xmas!

Thank you Team Rixos

Примечание: Tripadvisor 5.0/5

Mark W Реальные отзывы TripAdvisor

A good "all inclusive" experience that is to be recommended for families. Early morning arrival was met with the offer of breakfast as the room wasnt ready yet. Well organised and, as we found throughout our stay, service was really good. Our two bed suite was wonderful - huge and modern (altho the bathroom ceiling and grouting are showing their age). Pool areas are of two halves - we found the main building and pool area way too busy for us but the other, smaller pool and adjoining beach was much to our liking. Not enitrely sure why people feel the need to dart out early to reserve sun beds but certainly on the beach there was never a problem - indeed plenty of choice. Food was a strong point. Again, the Turquoise restaurant adjacent to the smaller pool seemed much quieter but we thoroughly enjoyed our breakfast and evening buffet offering and also ate in all three a al carte options. Shout out to Rupa (in L'Olivo) for her amusing but very personable style of service, and to Karina/ Carina on Guest Services for arranging a birthday treat for our son on Christmas Day, which transpired to be her birthday too. All in all, Rixos on the Palm is a sound offering. Mindful that the main pool area was busy and not to our liking, we still found the hotel big enough to cater for all tastes and would like to thank the team for a great family holiday.

Dear Mark, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you and your family enjoyed your stay with us and that our team could make your experience memorable from the moment you arrived. It’s great to know that your suite, food, and overall service met your expectations. Your kind words about Rupa, Karina, and Carina have been shared with them, and they will be thrilled to know their efforts made a difference, especially arranging a special birthday treat for your son on Christmas Day — what a lovely coincidence with Karina’s own birthday! We appreciate your observations regarding the main pool area and some aspects of the suite bathroom, and we will take these points into consideration as we continue improving our facilities. It was our pleasure to host your family, and we look forward to welcoming you back for another memorable holiday at Rixos The Palm. Warm regards, Rixos The Palm Hotel & Suites Team

Toro loco

Примечание: Tripadvisor 5.0/5

Colette P Реальные отзывы TripAdvisor

We booked Toro loco for our first night and it did not disappoint. The food was delicious and the staff could not do enough. We had a brilliant experience.

Dear Guest, We are delighted to hear that your first evening at Toro Loco was such a positive experience and that you enjoyed the delicious food and attentive service from our team. It is wonderful to know we could help make your stay start on a high note. We truly appreciate your kind words and look forward to welcoming you back again very soon. Warm regards, Rixos The Palm Hotel & Suites Team

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