Dear Ms. K., Thank you for taking the time to share your feedback following your stay at Mercure Dubai Barsha Heights. We are delighted to know that you enjoyed your overall experience, particularly the accommodation, food, swimming pool, and the excellent service provided by our team. However, we sincerely regret that certain aspects of your stay did not fully meet your expectations. Please accept our apologies for the condition of the balcony, the accumulated dust, and the missing bathroom amenities, particularly the soap and slippers you had requested. This is certainly not the level of cleanliness and attention to detail we strive to maintain. We also regret your disappointment with the beach shuttle service. Please be assured that we will investigate these concerns with the relevant departments, particularly our Housekeeping team, and take the necessary corrective measures to improve our service consistency. Your feedback is highly appreciated, as it helps us identify areas requiring further attention and improvement. We hope to have the pleasure of welcoming you and your family back for a much more satisfying experience. Sincerely, Mohamed Elatik Room Division Manager

Dear Ms. M., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you enjoyed a comfortable stay and that our accommodation and hospitality met your expectations. Your kind words and recommendation are truly appreciated and motivate our team to continue delivering exceptional service. We look forward to welcoming you back to Mercure Dubai Barsha Heights for another pleasant and memorable stay. Sincerely, Mohamed Elatik Room Division Manager

Dear Mr. K., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you and your family enjoyed your stay from 30 October to 4 November and appreciated our convenient location near the metro, spacious and comfortable rooms, daily housekeeping, and clean, comfortable bedding. We are also pleased that you found our location convenient for visiting Dubai Marina and the nearby beaches, and that your experience with our elevators was smooth and hassle-free. Your recommendation means a great deal to us. We look forward to welcoming you and your family back to Mercure Dubai Barsha Heights for another enjoyable stay. Sincerely, Mohamed Elatik Room Division Manager

Dear Ms. K., Thank you for sharing your feedback and for rating your stay 80 out of 100. We are pleased to know that you enjoyed the comfort and cleanliness of our accommodation, the delicious and varied lunch and dinner options, and the warm and attentive hospitality of our team. We sincerely regret that our breakfast selection did not fully meet your expectations. Please be assured that we will investigate your feedback and share your comments with our Food & Beverage team to identify areas for improvement. As a valued ALL Accor member, your feedback is important to us, and we look forward to welcoming you and your family back for an even more enjoyable experience. Sincerely, Mohamed Elatik Room Division Manager

Dear Mr. P., Thank you for sharing your wonderful feedback and for rating your stay 90 out of 100. We are delighted to know that you had such a positive experience with us and appreciated our convenient location near the metro, the attentive and responsive hospitality of our team, and the quality of our service. Your kind words are truly appreciated, and we look forward to welcoming you and your family back to Mercure Dubai Barsha Heights for another memorable stay. Sincerely, Mohamed Elatik Room Division Manager

Dear Mr. G., Thank you for your wonderful feedback and for choosing Mercure Dubai Barsha Heights Hotel Suites & Apartments for your family stay. We are delighted to know that you enjoyed our convenient location near the metro, the condition of your suite, and our daily housekeeping service. We appreciate your comment regarding the replenishment of bottled water. While water can be requested through Reception, we understand that having it replenished during housekeeping would be more convenient, and we will share your feedback with the relevant team for review. Thank you once again for your kind words and recommendation. We look forward to welcoming you and your family back for another pleasant stay. Sincerely, Mohamed Elatik Room Division Manager

Dear Ms. Leisan K., Please accept our sincere apologies for the disappointing experience you had during your recent stay with us. We are truly sorry that we did not meet your expectations regarding cleanliness, breakfast, in-room amenities, towel service, and the beach shuttle arrangements. Your feedback is very important to us, and we deeply regret the inconvenience and frustration these shortcomings caused. Please be assured that we take your comments seriously and will share them with the relevant departments to address these concerns and improve our services. We would sincerely appreciate another opportunity to welcome you back and restore your confidence in our hotel. On your next visit, we would be delighted to offer you a complimentary upgrade to a Skyline View room, along with a late check-out until 4:00 PM. We personally assure you that we will do our utmost to provide you with a much better experience and make your next stay truly memorable. Thank you once again for your honest feedback. We hope to have the pleasure of welcoming you back and changing your impression of our hotel. Sincerely, Mohamed Elatik Room Division Manager

Dear Ms. Y., Thank you for sharing your detailed feedback and for choosing to stay with us on several occasions. We sincerely regret that your recent family stay did not meet the standards you had previously experienced, and we apologize for the numerous shortcomings you encountered. We are particularly concerned by your comments regarding breakfast quality and cleanliness, the condition and amenities of your room, the sparking electrical outlet, and the delay and lack of communication during check-in. Please be assured that we will investigate these matters with the relevant departments to understand what went wrong and address the necessary corrective actions. We truly value your continued loyalty and are sorry that this visit fell short of your expectations. We hope to have the opportunity to provide you with the comfortable and welcoming stay you have come to expect from us. Sincerely, Mohamed Elatik Room Division Manager

Dear Ms. N., Thank you for your excellent review and for awarding us a perfect score. We are delighted to know that you had a wonderful stay with us. We appreciate your suggestion regarding additional beach shuttle services. We understand how convenient this would be for our guests, and we will share your feedback with the relevant team for consideration. We look forward to welcoming you back to Mercure Dubai Barsha Heights Hotel Suites & Apartments. Sincerely, Mohamed Elatik Room Division Manager

Dear Vladimir S., Thank you for your wonderful feedback and for giving us a perfect score of 100/100. We are delighted to know that you had a positive impression of your stay and appreciated our convenient location, quality of service, and the attentiveness of our team. Your kind words are a great source of motivation for all of us, and we truly appreciate your recognition. We look forward to welcoming you back for another exceptional and memorable stay. Sincerely, Mohamed Elatik Room Division Manager

Dear Ms. A., Thank you for sharing your feedback and for choosing Mercure Dubai Barsha Heights Hotel Suites & Apartments. We are pleased to hear that you enjoyed your stay and were satisfied with our service. We also appreciate your ratings regarding cleanliness and breakfast, as your feedback helps us identify opportunities to improve. We will review these areas with the relevant teams to ensure we continue enhancing our guests’ experience. We look forward to welcoming you and your partner back for an even more enjoyable stay. Sincerely, Mohamed Elatik Room Division Manager

Dear Rano K., Thank you for taking the time to share your detailed feedback and rate your overall experience. We are pleased to know that you enjoyed our convenient location, delicious breakfast and lunch offerings, and the excellent service provided by our restaurant team. However, we sincerely apologize for the disappointing experience you encountered with our housekeeping services. We fully understand your frustration, and this is certainly not the level of service or hospitality we expect our team to deliver. We also regret the inconvenience caused by the air conditioning. We understand that returning to a comfortable and welcoming room is an important part of an enjoyable stay. Please rest assured that your comments have been taken seriously and will be addressed with the Executive Housekeeper and the concerned management team to investigate these shortcomings and ensure the necessary corrective actions are implemented. We are particularly sorry that these issues affected what should have been a relaxing and enjoyable holiday in Dubai. We truly value your feedback, as it gives us an opportunity to identify areas requiring improvement and reinforce our service standards. We sincerely hope you will give us another opportunity to restore your confidence in our hotel and provide you with the exceptional experience you originally expected. Sincerely, Mohamed Elatik Room Division Manager

Dear Dmitrii K., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated the beautiful view and spaciousness of our rooms. However, we sincerely regret the disappointing experience you encountered upon arrival. Please accept our apologies for the initial room condition and the cleanliness shortcomings you described, particularly the crumbs, stains, and used razor left in the bathroom. This is certainly unacceptable and falls short of our housekeeping standards. We also regret the inconvenience of having the room cleaned in your presence and the need to relocate you to another room. Furthermore, we appreciate you bringing the maintenance issues, including the damaged showerheads and the general condition of the rooms, to our attention. Your comments will be shared with our Housekeeping and Engineering teams for immediate review and the necessary corrective measures. We understand that these shortcomings significantly affected your overall impression, and we are truly sorry that we did not deliver the comfortable and pleasant experience you deserved. Thank you for your valuable feedback. We sincerely hope to have another opportunity to welcome you back and provide you with a much-improved experience. Sincerely, Mohamed Elatik Room Division Manager

Dear Ms. S., Thank you for your excellent 90/100 rating and for sharing your kind feedback. We are delighted to know that you enjoyed your stay at Mercure Dubai Barsha Heights Hotel Suites & Apartments and appreciated our friendly and professional team, the cleanliness of our hotel, and the prompt resolution of any concerns. We also appreciate your feedback regarding the elevator waiting times. Please be assured that we will investigate this matter with the relevant team to identify opportunities for improvement and enhance our guests’ overall experience. Thank you for your warm wishes for our hotel’s continued success. We truly appreciate your recommendation and look forward to welcoming you back for another wonderful stay. Sincerely, Mohamed Elatik Room Division Manager

Dear Ms. S., Thank you for sharing your feedback following your stay at Mercure Dubai Barsha Heights Hotel Suites & Apartments. We are pleased to know that you appreciated our convenient location near the metro and bus stops, as well as the service provided by our team. However, we sincerely apologize for the housekeeping shortcomings you experienced, particularly the towels left on the balcony by previous guests and the untimely replenishment of towels, linen, and drinking water according to the number of occupants. Please be assured that we will investigate these matters with our Housekeeping team to reinforce cleaning and replenishment procedures. We will also share your feedback regarding Wi-Fi connection speed with the relevant team for review. Thank you for recognizing our Thai waitress. We will be pleased to share your kind appreciation with the team. Your feedback is valuable to us, and we hope to welcome you back for a more comfortable and satisfying stay. Sincerely, Mohamed Elatik Room Division Manager

Dear Mr. B., Thank you for your excellent 90/100 rating and for sharing your feedback. We are pleased to know that you enjoyed our spacious and peaceful rooms, convenient location near the metro, excellent cuisine, and attentive service from our team. However, we are deeply concerned to learn about the uncomfortable incident you described at the swimming pool. The safety, privacy, and comfort of our guests are very important to us, and we sincerely regret that you experienced this situation. Please be assured that we will investigate this matter with the relevant team. We also appreciate you highlighting the water leakage from the shower area and will share this concern with our Engineering team for further inspection. Thank you for bringing these matters to our attention while also recognizing the positive aspects of your stay. We hope to have the opportunity to welcome you back and provide you with another comfortable and enjoyable experience. Sincerely, Mohamed Elatik Room Division Manager