Sofitel Dubai The Palm 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 4 181

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Sofitel Dubai The Palm - Image 1
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Палм-Джумейра, Дорога East Crescent, 55558 ДУБАЙ, Объединенные Арабские Эмираты

Описание

Особенности отеля

  • Номера, люксы и меблированные резиденции

  • 6 открытых бассейнов и собственный пляж

  • Отмеченный наградами спа-центр, водные виды спорта и теннисный корт на крыше.

  • Расположенный на знаменитом острове Пальма Джумейра

  • Имеется более 10 ресторанов и баров

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Расположение отеля

Sofitel Dubai The Palm

Палм-Джумейра, Дорога East Crescent
55558 ДУБАЙ
Объединенные Арабские Эмираты

GPS:25.14025, 55.13242

Телефон
Факс +971 4 455 6670

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 4 181

Рейтинг TripAdvisor  4.7/5  Отзывов: 17 249

Relaxing and great location

Примечание: Tripadvisor 5.0/5

daniellebF572AD Реальные отзывы TripAdvisor

A very nice atmosphere to relax and chill. All staff members are absolutely accommodating and friendly. Nothing is too much trouble. Our room was beautiful and immaculate and thank you so much for Kamal from housekeeping who looked after our room while we were staying the 5nights. Everything was always perfect! We hope to come back again soon

Lunch at Moana

Примечание: Tripadvisor 5.0/5

Compass25720112231 Реальные отзывы TripAdvisor

When we arrived we had lunch at Moana. Teja and Asha were absolutely fabulous and made our first meal so pleasurable. Thank you so much.

Dear Compass25720112231, Greetings from Sofitel Dubai The Palm! We very much appreciate your comments following to stay experience at our French Polynesian themed resort. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Worst hotel on Palm. AVOID

Примечание: Tripadvisor 1.0/5

HK84HK Реальные отзывы TripAdvisor

I have stayed at all of the luxury hotels along Palm and many in Dubai, this site shows as a 5 star hotel but the service offering is way below standards. The people is what makes the hotel. I have never come across so many moody and miserable staff, hardly anyone acknowledges you with a Good Morning, Hello etx. The bell boys at front are not helpful and were rude to many guests and start talking in own languages amongst selfs when you ask them questions. Rooms were dirty and smell bad. Food quality is very poor and the chefs are a disgrace. Wouldn't hire any of them at a 5 star property. Prakesh is the only decent staff working in the restaurant and is levels above this poorly run joint. Gym is nice, spacious but dirty. Swimming pools, plenty BUT scandalous that not heated - its a disgrace! During our stay when temperatures are 21, 22, 23 you must have pool temp between 30 - 32. The fact that hardly anyone using pool from midday, isn't that a massive red flag to management? When raised with lifeguards who would rather sit sneakily on mobiles, they say the pool temperatures will not be increasing from 28degrees as senior management get angry with costs! That was a common answer. In my honest view this hotel is at best 3 STARs and way too much improvement needed starting with staff attentiveness, attention, attitudes and behaviours. I felt very unsafe at this hotel and worried about my kids and wife. I would never ever return to this hotel, totally a disgrace

Dear HK84HK, Thank you for sharing your feedback. We take all guest comments seriously, and we are committed to providing a welcoming and high-quality experience for everyone at our hotel. For our wider online audience and to provide clarity, we would like to highlight a few points. Our staff is one of our greatest strengths and have consistently been appreciated by our guests. We are sorry if this was not your experience and would encourage you to specify if these issues were highlighted during your stay, as we are unable to trace the details. You may also contact us directly at rosebella.abraham@sofitel.com We are concerned that some of the statements in your review are factually inaccurate and could be misleading to other guests. Our team maintains high standards of service and professionalism, including pool and gym facilities, and all staff members undergo regular training to ensure guest satisfaction. Pool temperatures and gym cleanliness are managed according to international luxury resort standards. We also wish to address the language used in your review. References to specific nationalities and ethnic groups are inappropriate and not reflective of our values as a team. Our staff are dedicated professionals who strive to deliver exceptional service to all guests. While we appreciate constructive feedback regarding areas where we can improve, your review contains generalized claims that were not raised with management during your stay, and some comments contradict the positive aspects you mentioned, such as the quality of rooms, gym facilities, and individual staff members. We always encourage guests to raise concerns with us directly during their stay so that we can address them immediately. We hope you will consider providing feedback in a manner that accurately reflects your experience and respects the efforts of our team. Best Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai the Palm!

Shahzad manava

Примечание: Tripadvisor 5.0/5

Gukombek Семьи - Реальные отзывы TripAdvisor

I have a good stay in sofitel the palm Very good invoirment near by places brakfast n dinner was delicious shahzad manava good service we are haappy with our stay good pols n rooms all taff was good in main restaurant breakfast many options infood

Dear Gukombek, Thank you for taking time out to share feedback of your experience with us. We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness. Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit. We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Lasantha Fernando in charge of F&B Operations

Примечание: Tripadvisor 5.0/5

Anais M Реальные отзывы TripAdvisor

After a week back in the cold, it is with a heart full of nostalgia that I finally take the time to write this review. One thing is certain: the desire to return is already there, stronger than ever. We have been coming to this hotel for several years. At first, we came for the beauty of the place, for the escape. Today, we return for a very different reason: because we truly feel at home here. And this rare and precious feeling has a name: Lasantha Fernando. It is difficult to find the right words to describe what he represents, as his professionalism, kindness, and humanity go far beyond anything we have experienced elsewhere. I have traveled extensively and stayed in many hotels, but I have never encountered service like his. Lasantha Fernando does not simply do his job he lives it, he embodies it, he does it from the heart. And it shows in every single moment. His absence is immediately noticeable when he has a day off, as his presence is truly essential. He knows his profession like no one else, anticipates every need, creates genuine connections, and above all makes everyone feel valued. With him, we are not just guests… we are welcomed, recognized, and truly cared for. We also had the immense privilege of celebrating New Year’s Eve at this hotel. Everything was absolutely incredible: the buffet, the shows, the atmosphere a perfectly organized event, all while remaining deeply attentive to the well-being of the guests. An unforgettable experience. With Lasantha Fernando, we don’t simply feel like we are staying at a hotel — we feel at home. And it is largely because of him that we are already counting down the days until our next trip. Some people leave a lasting mark on a place. Lasantha Fernando is undeniably one of them.

Dear L6673TFanaism, Thank you for taking the time to share such a beautiful and heartfelt review following your recent stay with us. Reading your words truly means a great deal to our entire team. We are sincerely touched by your loyalty over the years and by the way you describe your connection with Sofitel Dubai The Palm. To know that our resort feels like a home away from home for you is the highest compliment we could receive. Your special recognition of Mr. Lasantha Fernando is deeply appreciated. Lasantha is indeed a remarkable professional whose passion, dedication, and genuine care for our guests perfectly reflect the values of Sofitel and Accor. Your words capture exactly what makes his presence so impactful, and we will ensure that your feedback is shared with him and our senior leadership team. Recognition such as yours is incredibly motivating and reinforces the importance of heartfelt service. We are also delighted to learn that you enjoyed celebrating New Year’s Eve with us and that the festive experience, from the buffet to the entertainment and overall atmosphere, left you with such lasting memories. Creating meaningful and unforgettable moments for our guests is at the core of what we strive to deliver. Thank you once again for your trust, your loyalty, and for sharing your experience so generously. We are already looking forward to welcoming you back and to creating many more memorable moments together. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

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Другие интернет-пользователи оценили наш отель

  • 2 034 Отзывов 9/10 Расположение
  • 3 393 Отзывов 8/10 Номер
  • 10 134 Отзывов 9.4/10 Сервис
  • 30 Отзывов 6.3/10 Интернет
  • 4 022 Отзывов 8.9/10 Еда
  • 1 947 Отзывов 9/10 Атмосфера
  • 1 651 Отзывов 8.7/10 Удобства
  • 1 171 Отзывов 7.5/10 Чистота

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