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Отель Sofitel Dubai The Palm 5 звезды

Примечание: отзывы клиентов 4.6/5 Отзывов: 8 403

сертифицированный отель ALLSAFE

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Номер 1

Гарантия лучшей цены

Как это работает?
+ 25 Услуги

Особенности отеля

  • Номера в полинезийском стиле, люксы и меблированные апартаменты.

  • 6 открытых бассейнов и закрытый пляж

  • Водные виды спорта, эко-гольф и теннисные корты и баскетбольные площадки на крыше

  • Расположен на знаменитом острове Пальма Джумейра

  • Имеется более 10 ресторанов и баров

Услуги в отеле и поблизости

Заезд с 15h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Удобства для детей
  • С кондиционером
  • DUBAI INTL AIRPORT Платные услуги
  • Круглосуточная стойка регистрации
  • Химчистка / глажка Платные услуги
  • Бутики и магазины
  • Носильщик
  • Консьерж
Развлечения и отдых
  • Бассейн
  • Фитнес-центр
  • Оздоровительные процедуры
  • Удобства для детей
  • Гольф Платные услуги
  • Теннис
  • Пляж и водные виды спорта
  • Другие возможности для занятий спортом
  • Лыжи Платные услуги
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 6
  • Бар (-ы): 5
  • Обслуживание в номере
Бизнес-услуги
  • Конференц-зал (-ы): 5
  • Конференц-отель
  • Бизнес-центр со службой поддержки
  • Заказ услуг печати/копирования

Расположение отеля

Sofitel Dubai The Palm

The Palm Jumeirah
East Crescent road
55558 дубаи
united arab emirates

Телефон: +97144556677

Факс: (+971)44556670

Заезд с 15h00

Выезд до 12h00

  • PALM MONORAIL :  AQUAVENTURE

  • На самолете

    DUBAI INTL AIRPORT На расстоянии 43,9 км / 27,28 миль - Шаттл к оплате

GPS:25.14025, 55.13242

Наши номера

Наши бары и рестораны

MAUI BEACH RESTAURANT & BAR

Тип кухни: Интернациональная кухня

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair.

MOANA - SEAFOOD RESTAURANT

Тип кухни: Для гурманов

В этом ресторане в форме пагоды с крытыми и открытыми обеденными зонами предлагаются лучшие блюда азиатской и европейской кухни.

THE WORLD EATERY

Тип кухни: Интернациональная кухня

Если всем в вашей группе хочется попробовать чего-то другого, приходите в The World Eatery. Здесь вам предложат фирменные блюда из четырех уголков земного шара — часто в виде щедрых порций, которые можно делить.

MANAVA

Тип кухни: Интернациональная кухня

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

PORTERHOUSE STEAKS & GRILLS

Тип кухни: Для гурманов

Один из самых популярных стейк-хаусов Porterhouse на острове Палм-Джумейра в Дубае импортирует мясные деликатесы от известных производителей всего мира.

Zoya by Maui

Тип кухни: Индийская

В ресторане Zoya by Maui подают традиционные индийские блюда с современной интерпретации, включая вегетарианские и веганские блюда. Этот ресторан находится у бассейна и предлагает как закрытый зал, так и открытую террасу.

REPLAY SPORTS BAR

Replay Sports Bar, the newest addition to our enticing dining experiences, features rustic interiors and brick walls as well as seven LED screens broadcasting your favourite games live in action.

Недоговорная фотография

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LAGUNA LOUNGE

Хотите побывать на самой веселой вечеринке в Палм-Джумейра и потанцевать? Пляжный бар Laguna Lounge — это идеальный вариант. От заката до рассвета здесь не утихает музыка, коктейли и фреши льются рекой, а от вкуснейших закусок разбегаются глаза.

Недоговорная фотография

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PORTER HOUSE BAR

В роскошном баре рядом с рестораном Porterhouse знают толк в составлении коктейлей: вам предложат восемь фирменных напитков, которые порадуют как приверженцев классики, так и любителей экспериментов.

меню (PDF)

Недоговорная фотография

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  • воскресенье закрыто

LOBBY LOUNGE

Лаунж-бар, наполненный соблазнительными ароматами изысканных сортов чая и кофе, великолепного шоколада и восхитительной французской выпечки, идеально подходит для отдыха до и после осмотра достопримечательностей.

Недоговорная фотография

  • понедельник
  • вторник
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  • воскресенье

GELATI ICE CREAM

Магазин Gelati, расположенный рядом с детским клубом, открыт с 10:00 до 20:00 и предлагает широкий выбор мороженого, напитков и закусок.

Недоговорная фотография

  • понедельник
  • вторник
  • среда
  • четверг
  • пятница
  • суббота
  • воскресенье

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 5

  • Максимальный размер: 815 м²

  • Максимальная вместимость: 750 человек

  • Максимальная вместимость банкетного зала: 500 человек

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Отзывы наших гостей о
Sofitel Dubai The Palm

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.6/5

Отзывов: 8 403

Рейтинг TripAdvisor 4.5/5

Отзывов: 9 632

2021 Сертификат качества TripAdvisor
Сертификат качества 2021

one of the best and nicest Resorts in Palm Jumeirah

Примечание: Tripadvisor 5.0/5

gerhardsabotnig 09/09/2021 Реальные отзывы TripAdvisor

this is a resort which offers just anything which is needed. good restaurants and bars, very nice pools, tropical settings, clean and large private beach, top service, large and very comfortable rooms and more. also the Spa was of 5-star quality.

Dear Valued Guest, Thank you for sharing your feedback on TripAdvisor following your stay at Sofitel Dubai The Palm. We were extremely happy to read that you had a superb stay with us once again and that you enjoyed every aspect of the experience. Your valuable comments concerning our helpful and passionate staffs were shared with the relevant department and individuals as these serve as an encouragement and a reward for a ‘job well-done’. We certainly look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Необоснованная цена. Пляж плохой.

Примечание: отзывы клиентов 3.5/5

А. Пары - 01/09/2021 Проверенные отзывы - ALL

Сам отель очень достойный, отдыхали 4 ночи. Завтрак отличный. Территория зелёная, большая достаточно. Спа не пробовали, комментировать не могу. Из недостатков это пляж, вода мутная, вход не комфортный от слов совсем, на дне пустые ракушки ноги очень колят, периодически стоит запах застойной воды и водорослей, особенно с утра. На момент посещения отсутствовал бесплатный трансфер в Дубай Молл, огорчило, так как вечером в отеле делать особо нечего. Так же стоит отметить большое количество гостей с детьми, это не к недостаткам, но если вы планируете тихий и успокаивающий отдых вам не сюда, людей достаточно много, детей то же. Русскоговорящий персонал присутствует но всего 2 человека было. За те деньги что было оплачено считаю не лучшим вариантом, но это больше к пляжу и морю вопрос.

Прекрасный отдых

Примечание: отзывы клиентов 4.5/5

I. Семьи - 27/08/2021 Проверенные отзывы - ALL

Отель порадовал своим вежливым персоналом, прекрасной кухней, отличным расположением, комфортом, спокойной атмосферой, располагающей к полному расслаблению. Хотелось бы пожелать немного улучшить уборку в номерах (иногда не докладывали полотенца и косметические принадлежности). А в целом, отдых в отеле оставил очень приятное впечатление, есть желание вернуться.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Disapointed

Примечание: Tripadvisor 2.0/5

Ddaredevil9494 23/08/2021 Реальные отзывы TripAdvisor

lack of information on hotel services at arrival Very poor choice of food for children. main restaurant closed, not a word of explanation ( don't blame Covid again because breakfast was served there in good safety conditions). beach under works, nobody told us anything.

Dear Valued Guest, We could see from your comments on TripAdvisor that your recent stay with us was not at all up to expectations. we would very much appreciate it if you could contact us on h6541-qm1@sofitel.com, should you be able to make the time, so that we can understand better your guest experience. We generally are pretty good about learning immediately of guests who we have disappointed, but seemingly not in your case! We hope to hear from when you have time. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Отличный отдых

Примечание: отзывы клиентов 5.0/5

А. Деловые путешественники - 24/07/2021 Проверенные отзывы - ALL

Все супер

Уважаемый Armen U., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне , Guest Experience team

Хорошо отдохнули

Примечание: отзывы клиентов 4.0/5

К. Пары - 17/05/2021 Проверенные отзывы - ALL

Хорошее расположение отеля, отличная инфраструктура, есть все удобства для комфортного отдыха, соблюдались все нормы санитарии, сервис на высоком уровне. Мы довольны отдыхом.

Отличный отдых

Примечание: отзывы клиентов 4.5/5

Ю. Пары - 18/04/2021 Проверенные отзывы - ALL

Отзывчивый, внимательный персонал. Хороший фитнес зал. Уютный и комфортный номер. Понравились завтраки. Отличный пляж.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Bad quality hotel

Примечание: Tripadvisor 1.0/5

ZahraNajeh 12/04/2021 Реальные отзывы TripAdvisor

I booked 4 nights to celebrate my birthday, the hotel was full of kids.. swimming pool jammed, beach with very slow and horrible service.. I asked for a coconut drink and the guy basically poured hot water inside the coconut and told me that this is what they have... I was shocked.... the distance between wherever you go and this hotel is very far... I wanted to check out but was told basically that I can’t... even though I had paid a flexible rate and without mentioning that I am gold member of Accor Hotels... so the disappointment is extended... would never go back there and definitely will never recommend it for classy travelers that want so quality time... perfect for mass travelers....

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6541-qm1@sofitel.com should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Club Lounge disappointing and service at pool needs improving

Примечание: Tripadvisor 4.0/5

mrsdg2017 07/04/2021 Реальные отзывы TripAdvisor

We stayed in a junior suite which was great. Colour scheme of purple isn't to our taste but it's brand colours so looked past it. Fantastic bathroom and lovely view across the palm. The fridge wasn't working. We had club access so checked in there which we had a rather long wait for whilst receptionist was dealing with another guest. We were reminded of the dress code for the lounge from 5pm but on the 3 nights we stayed that code was not adhered to by many. People in their swimming and gym gear and children running amock out on the terrace. We've certainly never experienced that in any lounge we've used in other hotels and is the reason we would not stay at this hotel again. The saving grace of the lounge was Ian the bar tender, who makes an excellent Mojito and went out of his way to make us feel welcome. The quality of the food we ate in the lounge and across the restaurants we dined in was good. A big bug bear for us is the lighting not being good enough to see the menu and we experienced this is Moana (seafood restaurant). In fact we left shortly after arriving as we were disappointed with the lack of seafood to choose from on the menu. The hotel has a lovely pool, but unfortunately it got very crowded over the weekend as it's not very large for the size of the hotel. The drinks service was very slow. And the biggest complaint we have is the amount of times we saw guests not wearing masks and walking past staff who didn't say a word to them. We aren't talking about people in their swimwear going to or leaving the pool, but people clothed. As residents of the UAE, we were disappointed that the law was not being adhered as it should be.

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve especially during these unprecedented times. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavor to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very Relaxing place

Примечание: Tripadvisor 4.0/5

Pioneer42465926042 07/03/2021 Реальные отзывы TripAdvisor

Thanks Farit and Nasser for excellent service. The property is very nice with newly opened outlets for excellent experience I like the room space with Seaview for full disconnect from business and routine dayload Very high safety standards for c-19 Excellent housekeeping team with prompt response to all requests The CMC lounge is also amazing with very friendly staff Thank you all Definitely I will be revisiting soon

Dear Valued Guest, Thank you very much for your posting regarding your experience at Sofitel Dubai The Palm. We were delighted that you have only positive memories about your stay at Sofitel Dubai The Palm. It is always such a joy for us when we have guests such as yourselves thrilled with their experience. Delighted that you found an elegant environment and excellence in service. All our Heartists at Sofitel Dubai The Palm are looking forward for your next visit. Please Feel Welcome to contact us directly on H6541-qm1@sofitel.com prior to your arrival. We will be so happy to take care of you again. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Хорошая гостиница для отдыха с семьей

Примечание: отзывы клиентов 4.5/5

Anastasiia P. Индивидуальные путешественники - 02/03/2021 Проверенные отзывы - ALL

Общее впечатление хорошее. Замечание к обслуживающему персоналу: Заказала коктейль с Ананасом возле бассейна, принесли вместо кусочка ананаса, кусочек лимона, у них на баре закончился ананас. После замечания поменяли. Также в ванной комнате не хватает держателей для полотенца и ОЧЕНЬ неудобный умывальник с краном, при открытии вода отбивается от умывальника и все на тебя. По вторникам не работает Seafood restaurant, что при таком количестве отдыхающих не удобно, т к в других ресторанах количество столов ограниченно и не было свободных мест, по итогу остались без ужина.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Неплохо

Примечание: отзывы клиентов 3.5/5

А. Семьи - 09/02/2021 Проверенные отзывы - ALL

Отель хороший. Но! Очень холодный пол в номере. Не работал телевизор. Плохо работал пульт. Надо было вызывать мастера. Не было зубной пасты и щёток в номере. Был гул от колонок в туалете. Первый раз мастера шёл около 30 минут. Я не дождался и ушёл на ужин. Второй раз пришёл быстро

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Хороший отдых зимой

Примечание: отзывы клиентов 5.0/5

М. Семьи - 23/01/2021 Проверенные отзывы - ALL

Несмотря на ограничения из за ковида все в отёле очень хорошо организовано

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

a week in dubai

Примечание: Tripadvisor 5.0/5

Lebedskoi 12/01/2021 Реальные отзывы TripAdvisor

No complaints to the stay especially in Covid limitation times. Clean facilities, reliable personel, perfect beach, what else tyou can expect today from the resort. Even construction of a skyscrapper nearby was not affected the stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Very Good even under COVID restrictions

Примечание: Tripadvisor 4.0/5

jb19692016 27/12/2020 Реальные отзывы TripAdvisor

Was very impressed how hotel has adapted to COVID. Felt very safe and secure. Beach Suite was huge. Closing doors mean tour daughter had privacy at night. Separate bath and shower really nice. Club lounge worth the extra. Breakfast plentiful. Afternoon tea ok, but very repetitive. Evening drinks and canapes a pleasant way to spend an hour or so. The barman Ian is superb. Friendly, helpful, and highly skilled at cocktail making.

Dear Valued Guest, We are very honored that you made an exception to write a review after your successful stay at Sofitel Dubai the Palm. Thank you very much for taking the time to share your feedback with future travelers seeking inspiration on Tripadvisor. We are pleased to hear that you have enjoyed your visit to Sofitel Dubai The Palm.Your kind acknowledgement of the service of our ''Heartists'' particularly those names mentioned is very much appreciated. Customer care is indeed amongst one of our highest priorities and it is always rewarding to receive such praise. We are also glad to know that you were impressed with our COVID sanitary precautions. The Health and safety of both our guests and employees are at the heart of our priorities and we are always doing our best to safeguard the public health. We look forward to welcoming you back again. Please don't hesitate to contact us directly on H6541-qm1@sofitel.com should you need any assistance making a new reservation. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Amazing stay!

Примечание: Tripadvisor 5.0/5

heenark 11/11/2020 Реальные отзывы TripAdvisor

Our stay was perfect, we stayed at beach suites with a beautiful view! The hotel is beautiful, lots of greenery all around, many swimming pools to choose from and of course clean beach. Staff is friendly and considerate. Our stay was definitely worth the money and time.

Dear Valued Guest, We were so pleased to read your kind posting on TripAdvisor following your visit in this month. We are so thrilled that you found the room accommodation to be unique and the service provided up to your expectations. Looking forward to another opportunity to welcome you back to Sofitel Dubai The Palm in the not too distant future. Best regards, Ramsey El Saarany Hotel Manager Sofitel Dubai the Palm

Family vacation

Примечание: Tripadvisor 3.0/5

ABomar7 30/08/2020 Реальные отзывы TripAdvisor

I loved my prestige suite view and the private beach acess Things i didnt like is the level of cleanness as i had a bath robe that was stained with blood as well the fridge wasnt cleared from the people who stayed before

Dear Valued Guest, Thank you for posting your review regarding your recent stay in Sofitel Dubai The Palm. We are delighted you had an overall good experience and that you enjoyed your prestige suite. But we are saddened to read that some aspects did not live up to your expectations. Your feedback about the in room service customer service is important to us and please be assured that they have been shared with the team for proper investigation and service recovery. We hope to have the chance of welcoming you again to have you live a better experience. Please don't hesitate to contact us on H6541-qm1@sofitel.com should you wish to discuss further you experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Little piece of paradise

Примечание: Tripadvisor 5.0/5

jessicins 29/08/2020 Реальные отзывы TripAdvisor

First time at Sofitel Dubai The Palm and definitely won’t be the last. Incredible rooms and facilities. Amazingly friendly and helpful staff and exceptional service. Highly recommend for a staycation.

Dear Valued Guest, We so appreciate you taking the time to post your guest experience on our Tripadvisor page. Our Heartists truly do understand that it is all about you, The GUEST. It is just understood when staying at a hotel in our category that you will most probably have a great location, be in a beautiful building, but it is more that the décor, or quality standards in the rooms etc. We know that personalized service is the key, and it is very rewarding when guests such as yourself comment on our Heartists’ professionalism, eagerness to be helpful, and always in a friendly manner. We are looking forward for you next visit. Kind Regards. Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Relaxation to the max

Примечание: Tripadvisor 5.0/5

ChristopherGale 28/07/2020 Реальные отзывы TripAdvisor

This was a mini trip to unwind. It was wealth the time as there was so much being offered to the guests. The service was away above par. I normally stay at Sofitel but this has to be one of the better ones on my list

Dear Valued Guest, Thank you so much for your kind review! Your support means everything to us; it is the best reward we can get. The whole team is really committed to making sure all of our guests leave with their head full of wonderful memories of their time in Sofitel Dubai The Palm. We look forward to welcoming you again. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great Stay

Примечание: Tripadvisor 4.0/5

srawad82 07/07/2020 Реальные отзывы TripAdvisor

My Stay was amazing, however I have one comment, the room service is extremely slow, it takes them an hour or so to get something you ordered delivered. and they are not very flexible with late checkout like other hotels. Specially in these times

Dear Valued Guest, What a positive byline you have adopted ! And what a joy to read that you had an amazingt stay at Sofitel Dubai The Palm. Needless to say we were very disappointed to see that you experienced few glitches regarding the room service. Please accept our sincere apologies for the shortcomings you encountered during your stay. How embarrassing, as our wish is to provide top notch service! Delighted though that your overall experience was agreeable. We hope to have the pleasure of a return visit very soon. Kindly contact us prior to your arrival at h6541-qm1@sofitel.com. We will be so happy to assist you making a new reservation. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

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