ザ リトリート パーム ドバイ - M ギャラリー by ソフィテル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 330 件のレビュー

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Palm Jumeirah, The Palm Jumeirah, PO Box 118237, 0 Dubai, アラブ首長国連邦

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ホテルのその他の情報

  • ナキールモール、アクアベンチャーウォーターパーク、ザポイントに近接しています。

  • すべて込みの料金のウェルネスリトリート

  • 360度のウェルネスプログラムとパッケージ

  • ヘルシーな料理と飲み物(ビーガン料理、パレオメニューもございます)

  • 毎日のウェルネスとフィットネスアクティビティ

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ホテル所在地

ザ リトリート パーム ドバイ - M ギャラリー by ソフィテル

Palm Jumeirah, The Palm Jumeirah, PO Box 118237
0 Dubai
アラブ首長国連邦

GPS:25.139515, 55.142383

電話番号
ファックス +971 4 394 4785

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  330 件のレビュー

トリップアドバイザーの評価  4.5/5  5,006 件のレビュー

Great staying

トリップアドバイザーの評価 5.0/5

Paulo L Couples - トリップアドバイザー認証口コミ

We spent two weeks in The Retreat Palm M Gallery, all was excellent. Thank you to all the staff, they were Very welcoming and very professional. I highly recommend this Hotel to any kind of customer, single, couple or Family you will be delighted. See you soon

Amazing hotel and staff!

トリップアドバイザーの評価 5.0/5

Pioneer48843632047 トリップアドバイザー認証口コミ

I am writing this review on our last night at this wonderful hotel. The hotel and staff are amazing! Please don't let negative reviews put you off from booking as I was very sceptical in arriving after reading the reviews, but I had nothing to worry about. We have received nothing but kindness and exceptional service from the moment we checked in. We booked on a half board basis, so we have experienced breakfast each morning and we sometimes swapped our dinner allocation to experience the lunch - all have been exceptional quality and the staff are so very friendly and helpful. I experienced the breathwork and yoga class and also the soundbath. On both occasions, I had Vishnu, who is a credit to the hotel. The hotel is spotless and our room was immaculate everytime we returned from the pool/beach each day. We have loved every second of our stay and we will return. Thank you to everyone again at the hotel for making our stay memorable.

Dear Pioneer48843632047, Thank you for taking the time to share your experience at our hotel on TripAdvisor. We are glad that you felt welcomed and well taken care of during your time with us. We are delighted to hear that you enjoyed your stay and that our heartists provided you with exceptional service. Your kind words about the quality of the food, cleanliness and the activities you participated in are truly appreciated. Your feedback is valuable to us and we look forward to welcoming you back for another memorable stay soon. Yours sincerely, Samir Arora General Manager

Avoid this hotel at all costs!

トリップアドバイザーの評価 1.0/5

NothernBelle1982 トリップアドバイザー認証口コミ

Awful hotel, awful service and awful experience! Had to move room, due to first room having dirty bedding and facing an awful construction sit, this process took a quarter of our stay to get sorted. New room was dirty and despite being advertised as sound proof, the rooms above the pool area aren’t. We were woken every morning from the loud music blaring from the pool area. Then guest relations were basically harassing us, waking us up, calling, WhatsApping, messaging over the next 2 days to get feedback. Do not waste your money. Stay somewhere else and DON’T book via Expedia too! The hotel claims to be 5 star but it is far from it. There are nicer and more professional hotels to stay at.

Dear Northern Belle1982, Thank you for sharing your feedback with us. We are truly sorry about your disappointing experience at The Retreat Palm Dubai MGallery by Sofitel. Your concerns regarding the room change, cleanliness and noise are well noted, and we sincerely apologize for any inconvenience caused during your stay. We are also sorry if our follow-up efforts felt intrusive; our aim is always to ensure guest satisfaction, but it seems we fell short in this instance. We will review these issues internally to ensure improvements are made. Should you consider staying with us again, we would love the opportunity to provide you with the quality service and experience you deserve. Yours sincerely, Samir Arora General Manager

No view, 4 stars at max, not like advertised..

トリップアドバイザーの評価 1.0/5

MarineMarine77 トリップアドバイザー認証口コミ

So I have PAID extra for “premium” sea view room, and see what I got as compared to what was advertised. I have asked to change, and see another one. Basically half of the premium room views are a scam - half of the view is the wall. Lower floors are on top of the pool and you see nothing either + get all the noise. What a scam.

Dear MarineMarine77, Thank you for taking some time to tell us of your stay experience at The Retreat Palm Dubai MGallery by Sofitel. We sincerely apologize that your stay did not meet your expectations, especially regarding the room view and overall experience. We understand your disappointment and take your comments very seriously. It is disheartening to know that the room view did not match what was advertised and that you faced issues with noise and cleanliness. Your feedback will be shared with our team to ensure we make the necessary improvements. We thank you for bringing this to our attention and hope you will give us another opportunity to provide a stay that better reflects the high standards we strive for. Yours sincerely, Samir Arora General Manager

Amazing Afternoon Tea

トリップアドバイザーの評価 5.0/5

rheezpingol Friends getaway - トリップアドバイザー認証口コミ

Great ambiance and fooooood is so yummmy. We had a great time. Anita is so lovely and gave us an amazing service. Second time here and for sure will visit the soonest😊 My dear friend enjoyed as well and were planning again the next visit. Ohhhh the all the pastries, sandwiches and macaroons are so yummy. Can’t wait to tastes it again😊

Dear rheezpingol, Thank you so much for sharing your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you and your friend enjoyed the afternoon tea, especially the delicious pastries, sandwiches and macarons. We are thrilled that Anita's service made your visit even more special. It is always a pleasure to welcome you back. We look forward to your third visit. Yours sincerely, Samir Arora General Manager

との提携 TripAdvisor

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