ラッフルズザパーム 5 つ星

Raffles Dubai is an incredible hotel. We had such a brilliant stay here. The staff are very kind and everything has a feel of luxury. A big thank you for Hazel, Wilson and Saira for being so lovely to us. We can't thank you enough! ROOM: Our Club Twin room with Skyline view was astounding. Spacious and clean - it was brilliant. There is no proper door for the bathroom , just sliding doors which meet together so worth noting if this is an issue for you. BREAKFAST: The breakfast has a wide selection including Indian dishes. It is a wide mix of buffet style and ordering on menu. There is so much choice and we loved everything we had. Make sure you have watermelon juice - it is delicious! DINNER: We ate only in SOLO which is an Italian restaurant. They are fast service, and it was very tasty. Would have loved a bit more variety on the menu but they were generous portions. TJ was great! CLUB LOUNGE: This was probably our least favourite as it is very busy, and the staff though on the whole were polite, but some were a bit difficult with us. It was included with our room but I wouldn't visit this part again as it's a small area and a little too chaotic to enjoy the afternoon tea or evening canapés. Everything else at the hotel is top class. TRANSPORT: Taxis are easily available and not too expensive to go places. Metro is always nearby but we found it was Long to go to Palm / Marina from here via train. raffles close to the airport and easy by car. However taxi drivers aren't always that knowledgeable on locations and ask you to type where you want to go and don't know the closest places to park near. Best to check with concierge on where is closest to be dropped to so you don't have to walk far as some places as a far walk from the metro and not easy to get to walking wise. Renting a private boat to travel around the Palm is highly recommended and can be haggled for a good price at the marina if you don't pre-book. You can do shared as well which is cheaper and equally enjoyable. Will happily recommend raffles Dubai and come again and again!! Thank you!

Nice Japanese tea and sakura cake (very tasty, reminds me a bit of Japan in Dubaï). I had a very good service from Faith. The spot way very nice, especialy outside with the beach and pool view (Even burj al Arab). I will definitely come back. Thanks.

An Unforgettable Stay at Raffles The Palm Our experience at Raffles The Palm has been nothing short of extraordinary—so much so that we had to return! Our first visit was a luxurious escape as a couple, and from the moment we stepped into the grand lobby, we were captivated by the elegance and sophistication of the hotel. We stayed in the Premier Suite One Bedroom Palm with Balcony and Lounge Access, which was an absolute dream. The suite was spacious, beautifully designed, and offered breathtaking views of the Palm. The exclusive lounge access was a fantastic touch, allowing us to enjoy personalised service, delicious refreshments, and a tranquil retreat away from the crowds. However, our second visit was even more special—this time, with our son. Travelling with a little one can sometimes be challenging, but the staff at Raffles went above and beyond to ensure our experience was seamless. They were incredibly accommodating, making us feel completely at ease. From the thoughtful little touches in our room to the warm interactions at the restaurant, every moment was filled with care and attention. Dining at the hotel’s exceptional restaurant was another highlight. On both visits, the food was exquisite, crafted with the finest ingredients and presented beautifully. The staff remembered our preferences from our first stay, adding an extra touch of hospitality that truly set Raffles apart. They were especially wonderful with our son, making sure he was comfortable and well taken care of, which made the experience even more enjoyable for us. Raffles The Palm is not just a place to stay—it’s a destination that creates cherished memories. Whether as a couple or as a family, this hotel delivers an unparalleled experience in luxury, hospitality, and dining. We cannot wait to return again!

I would strongly advise against this hotel! The service is really horrible and the staff are incredibly rude and unsupportive including the hotel manager. I would strongly recommend neighboring hotels - the staff are much more accommodating

Highlights & Positives Exceptional Cleanliness: The hotel’s standards of cleanliness are impeccable — from the rooms to the balconies. If you’re particular about hygiene, you’ll appreciate the attention to detail. Spacious Rooms: The rooms are truly generous in size, allowing for a relaxing and comfortable stay. We really appreciated the sense of space. Beautiful Views & Location: Gorgeous Gulf views and a serene location make this a great spot for those who want to unwind after exploring the city. Thoughtful Touches: The complimentary beach bag and hat were a lovely surprise, and the fresh fruit bowl in the room was especially welcome — particularly when we missed breakfast. Le Jardin Restaurant – Iftar Buffet: This was a standout highlight. Le Jardin offered excellent Iftar buffets each evening, with an overwhelmingly generous selection of starters, mains, and desserts from around the world. The staff and chefs were accommodating, warm, and attentive — the complete opposite of our experience at Piatti, where we constantly felt rushed and on edge. Le Jardin delivered on both quality and hospitality. Club Lounge Breakfast: The breakfast offering in the Club Lounge was varied and high-quality. The chefs were also happy to accommodate bespoke requests. Evening Apéritifs: Evening drinks and bites in the lounge were above average and a nice touch. Concierge & Butler Services: Excellent service — efficient, attentive, and always seeking the best options for guests. I used the concierge multiple times and was impressed each time. Spa Treatments: While there were issues with the overall spa experience (detailed below), the treatments themselves were skillfully done. Staff: Overall, staff were generally friendly and polite throughout the hotel. Areas for Improvement Dining Experience Piatti Restaurant: This was a major letdown. It did not feel authentically Italian and lacked many staple dishes. The atmosphere was far from relaxing — we were rushed to order, and service was inconsistent. On two occasions, dishes were cleared while others at the table were still eating (what horror), and staff began packing up well before closing time (23:30), which made us feel unwelcome and rushed (even more horrifying). It makes you wonder if this hotel houses any European etiquettes at all as there is no such thing as rushing dinner in Europe! Especially in Italy! Matagi: Mediocre at best for the price. Not recommended. Patisserie: Limited options and overpriced. Restaurant Variety: For a property of this calibre, there are surprisingly few dining options. A Michelin-star restaurant would better match the clientele and luxury expectations. Spa Experience Spa Etiquette: I overheard spa staff referring to me as 'she' and casually in a way that felt unprofessional and intrusive. While my treatment was good, the overall atmosphere felt pretentious and impersonal. The receptionist dismissed my name as “too long” to pronounce — shocking and unprofessional. Hair Salon Experience: Extremely disappointing. The treatment (a wash and a blow dry) felt rushed (in and out in 12 minutes), no attention was paid to my styling request, and I left with neck pain due to an improperly adjusted wash basin. The salon team seemed more interested in speeding through appointments than offering a luxury experience. This aspect seriously drags down the hotel's reputation. I also felt I was overcharged for shoulder length hair at 350 AED. I found the salon to be underhanded. Housekeeping Etiquette While our room was spotless, we overheard inappropriate staff interactions — notably, a senior housekeeping staff member scolding a junior in a public area. For a multilingual couple, this exchange was clearly understood, and quite disappointing. This should be handled discreetly — not in front of guests. To then expect a tip felt rather presumptuous. We did feel sorry for the junior staff member. Senior staff members have to remember that they are looking after an international audience and language is not necessarily a barrier. Raffles The Palm has a stunning location, beautiful rooms, and generally high service standards, especially from the concierge and butler teams. However, certain aspects — particularly the dining experience, spa etiquette, and salon service — fall well below the level expected from a luxury property. The hotel would benefit from reassessing its in-house partners, especially the hair salon, and elevating its dining options to match the expectations of well-travelled, high-spending guests. Would I return? Possibly — but only with the hope that these key service gaps are addressed.