Raffles The Palm Dubai 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,534 件のレビュー

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Raffles The Palm Dubai - Image 1
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West Cresent, Palm Jumeirah, Dubai, 213208 DUBAI, アラブ首長国連邦

説明

ホテルのその他の情報

  • ヨーロッパの伝統とドバイの活気が融合した本格的な宮殿

  • フランチェスコ・モロン氏が手作りした家具で気品溢れる雰囲気をお楽しみいただける客室

  • パームアイランドの最大級の客室で贅沢な空間を堪能

  • 隠れ家のような豪華なヴィラで、リゾート気分を味わうことができます。

  • 素晴らしいご滞在となるよう、ラッフルズの伝説的なバトラーサービスでおもてなしさせていただきます。

当ホテルの客室

ホテル所在地

Raffles The Palm Dubai

West Cresent, Palm Jumeirah, Dubai
213208 DUBAI
アラブ首長国連邦

GPS:25.110703, 55.109405685735524

電話番号
ファックス +971 4 248 8888

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,534 件のレビュー

トリップアドバイザーの評価  4.8/5  3,851 件のレビュー

2025エクセレンス認証

Very nice hotel

トリップアドバイザーの評価 5.0/5

Achot C トリップアドバイザー認証口コミ

I had a truly wonderful stay at Raffles The Palm Dubai, made even more special by the exceptional service from the Club Lounge team. From the moment I arrived, the staff were warm, attentive, and genuinely welcoming, creating a very comfortable and relaxing experience throughout my stay. I would especially like to thank Husna for her outstanding hospitality and professionalism. She went above and beyond to ensure everything was perfect and always assisted with a smile. The entire Club Lounge team deserves recognition for their excellent service, attention to detail, and dedication to guest satisfaction. Thanks to the amazing staff, my stay was memorable and enjoyable, and I truly felt well taken care of. I highly appreciate the effort and teamwork shown by everyone and would happily return again.

Disappointing handling of a valet incident despite otherwise good stays

トリップアドバイザーの評価 1.0/5

Jurij_Pt トリップアドバイザー認証口コミ

I have visited Raffles The Palm multiple times and have always had a positive impression of the hotel, which makes this experience particularly disappointing. During my most recent visit, my car was returned from valet with a small but visible dent. When I received the vehicle, the driver was not present, the car door was open, and the car was left unattended — something I had never experienced before at this property. The damage was noticeable immediately. What was most frustrating was not the incident itself, but how it was handled afterwards. Instead of a prompt acknowledgement or apology, the response focused almost entirely on procedures and internal reviews. I was repeatedly directed toward police and insurance routes for what was a very minor issue, despite clearly stating that I was not seeking compensation. While the hotel later confirmed that CCTV footage did not show a cause for the damage, the review was conducted retrospectively. Had the situation been addressed at the time of vehicle return, the picture may have been clearer. More importantly, a simple acknowledgement of the inconvenience would have gone a long way. For a five-star hotel, guest experience and communication matter just as much as internal processes. Unfortunately, in this case, the tone and approach did not reflect the level of service I had come to expect from Raffles after several previous visits. I hope this feedback helps improve how similar situations are handled in the future.

Dear Mr. Petiul, Thank you for taking the time to clarify your concerns via email and through sharing this review. We appreciate your loyalty and are disappointed that this visit was not on par with your past experiences. As a five-star hotel, all guest feedback is of the utmost importance, and thus a thorough internal review was completed upon initial receipt of your concern. This included a full assessment of CCTV footage covering your vehicle’s arrival, parking, and return, whereby no activity was observed that could have resulted in the dent reported. We sincerely apologise that the communication to date has been disproportionate for such a minor issue. You should have received a simple acknowledgement of the inconvenience from the outset, and we regret that this was not your experience. Rest assured that the intent was not to initiate a procedural back-and-forth, but rather to outline the steps taken given the gravity with which such issues are handled, along with our willingness to assist with an official investigation should you wish to proceed accordingly. Nonetheless, your comments have been shared with both the Guest Relations and Front Office teams to ensure our responses are more aligned with the standards you rightfully expect. Thank you once again for your feedback. We hope to welcome you back for a more seamless experience. Warm regards, Aaron Kaupp Regional Vice President & Managing Director Raffles The Palm Dubai

Impeccable service

トリップアドバイザーの評価 5.0/5

Lisa C トリップアドバイザー認証口コミ

Beautiful palm view, amazing service from the lounge cafe, Le Jardin and Matagi (thank you Rehan). The falcon was very cool also- kept the birds away. Housekeeping service was also excellent. Beach vibes and staff were also great.

I had the best experience

トリップアドバイザーの評価 5.0/5

Шахризода О トリップアドバイザー認証口コミ

Everything was great, mostly liked the chic atmosphere, delicious food and most beautiful views from room. Our room was always good cleaned. Murtazo, Bilal, Gekaid worked so well i liked this staff, they were so polite with us

Wonderful

トリップアドバイザーの評価 5.0/5

Ana R トリップアドバイザー認証口コミ

The hotel is simply wonderful, with exceptional service, especially from Ms. Husna, Paul, Momo, Scalet, and Chi, who made the experience even more special.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 641 件のレビュー 8.7/10 ロケーション
  • 1,437 件のレビュー 9.1/10 客室
  • 2,589 件のレビュー 8.6/10 サービス
  • 7 件のレビュー 6.7/10 インターネット
  • 1,144 件のレビュー 8/10 料理
  • 839 件のレビュー 9.3/10 雰囲気
  • 824 件のレビュー 9/10 設備
  • 522 件のレビュー 8.7/10 快適さ

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