ラッフルズザパーム 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,252 件のレビュー

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West Cresent, Palm Jumeirah, Dubai, 213208 DUBAI, アラブ首長国連邦

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ホテルのその他の情報

  • ヨーロッパの伝統とドバイの活気が融合した本格的な宮殿

  • フランチェスコ・モロン氏が手作りした家具で気品溢れる雰囲気をお楽しみいただける客室

  • パームアイランドの最大級の客室で贅沢な空間を堪能

  • 隠れ家のような豪華なヴィラで、リゾート気分を味わうことができます。

  • 素晴らしいご滞在となるよう、ラッフルズの伝説的なバトラーサービスでおもてなしさせていただきます。

当ホテルの客室

ホテル所在地

ラッフルズザパーム

West Cresent, Palm Jumeirah, Dubai
213208 DUBAI
アラブ首長国連邦

GPS:25.110703, 55.109405685735524

電話番号
ファックス +971 4 248 8888

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,252 件のレビュー

トリップアドバイザーの評価  5.0/5  2,165 件のレビュー

Raffles sadly let us down

トリップアドバイザーの評価 3.0/5

Paul M トリップアドバイザー認証口コミ

Raffles The Palm Dubai Dubai Raffles sadly let us down 946693112 We are now 3 weeks back from Raffles and plenty of time to reflect. Raffles is a beautiful place, full of opulence but ..... if you take away the people, the heart and soul of raffles has now sadly moved on. if you have a moment please look on my IG page 'the movementosteo' I have had to remove the link being informed by Trip Advisor- simple scroll and hear for your selves dated 22 March. Just over 1 year ago, a young lady was the GM of Raffles bringing the 'best of the best' and ruled Raffles with such valor the staff felt it a privelige to work with her. I am lucky to call this lady a friend, Ms Soumana who has moved on to bigger and better things. There has been a mass migration of staff since, clearly if you read recent reviews there are issues with staff and service which can happen to any luxury hotel for sure. This trip, was my return with my wife who came with me 1 year ago and love it so much, the place, please and temperature being perfect. This was my 8th trip, some might say how can they make this one better for you? Well my experinces with Accor started in 2015, when the Fairmont was this superb boutigue hotel. There was even discussions with me setting up a clinic therein, arranged by a well known VP within the group. Sadly covid came, we have all been in recovery since if being honest. To explain about my self, I came regulary to Dubai to look after members of the "Royals / Emiratis " as a neck specialist ( Registered Osteopath ) approx 6x annually and treated some of my own patients. I came to Raffles to help at opening, and very fortunate to have returned many times always being looked after very well. Having assurances with management that all would be the same if i returned, I did so with my good lady. We got off to an awful start, there was fault with the Airbus that couldn't be fixed and lost 1.5 days at the very begining ! The holiday contined on this mode, our room was on the 1st floor personally chosen by the GM I was told. Club access was denied which was such a shame as my wife loved the sunset and Raffles simply could not afford us a glass of wine & a lettuce leaf in the evening. I asked for a meeting to discuss issues and 5 days later I met with a front of house manager! Raffles would always jump on a complaint within a hour i can assure you. This brings me to the conclusion this was personal, extremely embarrising as i had my wife with me and really destroyed our holiday! Mr Hani and his staff took hold of the reigns in Le Jardin and did his best for us. Its not all bad theres 2 new comers to Raffles that I think will make a difference Mr Stephen Simiyu and Valentina who has take on Piatti & the beach. Sadly Raffles I will not return, such a shame when I have built up so many real friends here. I have referred many patients since its opening and many asking me whats going on at Raffles since my instagram post. Raffles has changed, I wish the new MD well and everyone at Raffles

One of the best experiences

トリップアドバイザーの評価 5.0/5

Maria S Couples - トリップアドバイザー認証口コミ

Really good food, extremely accurate and attentive service, the staff is very friendly and is always ready to help. The room was really spacious. You can choose between different restaurants where to eat. The Club service is really good one.

Dear Maria S, Thank you for rating your experience at Raffles The Palm Dubai on TripAdvisor. We are thrilled to hear that you enjoyed your time at our hotel and found both our food to be really good and our service to be extremely accurate and attentive. Our team takes great pride in providing friendly and helpful service to all our guests, and we are glad that you felt welcomed and well taken care of during your stay. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back to our hotel in the future. Warm regards, Aaron Kaupp Managing Director

親切なスタッフ

お客さまの声 5.0/5

Naomi.j ファミリー - 確認済みレビュー すべて

最高のホテルでした こちらの都合で、急遽部屋を変更してもらう事になったのですが、スタッフの対応が最高に素晴らしかったです 心遣いありがとうございました

Raffles palm Dubai

トリップアドバイザーの評価 5.0/5

david f トリップアドバイザー認証口コミ

Fantastic hotel , club lounge fantastic, A big THANK YOU to Isuru floor butler who was always on hand when needed. Made stay memorable . Been going to Dubai for 23years the best hotel , will definitely be going back . Club lounge is a must , amazing food and service with free alcoholic drinks between 5 &7 .

Dear DavidfH7096QY, Thank you for rating your Raffles The Palm Dubai experience on Trip Advisor. We are delighted that you enjoyed our club lounge and found it to be fantastic. Isuru, our floor butler, will be thrilled to hear that he made your stay memorable and was always on hand when needed. Providing exceptional service is our top priority, and we are glad that Isuru's efforts contributed to your positive experience. It's wonderful to hear that, after 23 years of visiting Dubai, you consider us the best hotel you've stayed at! We are truly honored by your kind words and recommendation. We can't wait to welcome you back for another amazing stay. Thank you once again for choosing to stay with us, and we look forward to hosting you again soon! Warm regards, Aaron Kaupp Managing Director

Stunning Hotel in a perfect location

トリップアドバイザーの評価 5.0/5

paul b トリップアドバイザー認証口コミ

From the moment we arrived till the moment we left we felt cared for and well looked after. The hotel is one of the most beautiful that we have stayed in, the room was immaculate, well decorated and very comfortable. The view from our balcony was breathtakingly gorgeous Wow!!! The hotel is very well maintained and spotless clean throughout. Food was fabulous, every taste was catered for. We look forward to returning in the near future.

Dear PaulbG3188VW, Thank you for rating your experience at Raffles The Palm Dubai on Trip Advisor. We are thrilled to hear that you felt cared for and well looked after from the moment you arrived until the moment you left. It warms our hearts to know that you found our hotel to be one of the most beautiful you have stayed in, and that you enjoyed the immaculate, well-decorated, and very comfortable room. We're delighted that you found the view from your balcony breathtakingly gorgeous – it's moments like these that truly make memories. We're also thrilled that you enjoyed the fabulous food, and we're delighted that every taste was catered for. We can't wait to welcome you back in the near future! Please don't hesitate to reach out if there's anything we can assist you with before your next visit. Warm regards, Aaron Kaupp Managing Director

との提携 TripAdvisor

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  • 994 件のレビュー 7.9/10 料理
  • 732 件のレビュー 8.9/10 設備
  • 690 件のレビュー 9.2/10 雰囲気
  • 459 件のレビュー 8.5/10 快適さ

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