ホテル ノボテルドバイアルバルシャ 4 つ星

Our family vacation was perfect from the moment we arrived until we departed & honestly we didn't want to leave. Robin ( reservations) assisted us with hotel reservations, Ayesha welcomed us for checkin , very smooth process with early checkin at 13:30.we booked a junior suite & were very kindly upgraded to executive suite as we wanted to be facing Sheikh Zayed highway. Thank you housekeeping for amazing service of rooms & ALL SAFE covid standards. Breakfast was exceptional & staff are top notch with personalised service for each guest. Harriet & Sumesh welcomed us everyday as my son ( 2 years old ) walked into the restaurant by himself followed by me & wife. We were always greeted with a big smile & heartily service. My son got very attached to Joyti as she served us every day along with colleague Madhu. Breakfast has a variety of options & live cooking station. Mr Amr at the concerige was very kind & helpful  in guiding us for leisure activities & places to visit in dubai. We booked our day desert safari family excursion with Ahmed based in hotel lobby from Desert Gate tours. Amazing experience & definitely a must when visiting dubai. As we departed the hotel after 5 days we were met by Sherry & Ayesha ( she checked us in on arrival) , it had to be Ayesha seeing us off as she welcomed my family to Novotel on our arrival. I have stayed on plenty occasions prior so it was rightly so that I brought my family along to experience the exceptional heart to heart service delivered by staff. Thank you all & apologies if I missed someone to mention, will definitely be coming back for more soon. Keep up the momentum. Love from Khalid' family

Location is very good and near to emirates mall , food and beverage is perfect and helpful , breakfast was delicious, Housekeeping was excellent and thanks for your service , bed was very comfortable , spa team was very nice.

The hotel surrounded with different kind of restaurants, shops, cafes and supermarkets. Mall of the Emirates is 15 min walking distance and the metro station is 3 minutes away by walking. The room sizes are good. The furniture is little bit tired but serves the purpose. The only issue we faced was poor pillows, all the pillows in the hotel are uncomfortable. The front desk employees are super friendly and helpful.

Reception staff need a lot of improvement, lack of knowledge especially Mohamed. Excellent response by the duty Manager Vishwanath to handle unhappy guests. I am not sure if I should continue with Accor membership.

stayed there for 16days.... was having delightful experience.... staff and cleaning members were coperative and helpful. One suggestion- if someone staying in 1Bedroom suite he can pay for Local and ISD calls, please keep the phone facility unlocked, heared little weird.

I traveled to Dubai, UAE during december 2020. I found the hotel more run down since COVID 19 started in early February / March 2020. Lot's of staff and amenitiies were not available (e.g. valet parking) due to the existing situation.

Having stayed at this hotel on numerous occassions we have always found the service exceptional and the staff are a real credit to the Accor Group who own this hotel. Ideally located just off Sheikh Zayed Road, the main highway in Dubai it offers easy access to road transport and rail transport using the unique service of the Dubai Metro which is located very close to the hotel and easily reachable within a 10 minute walk. The hotel is also very close to the Mall of the Emirates where the famous Ski Dubai is situated along with many shops including Marks & Spencer as well as a whole host of restaurants, cafes and more. Highly recommend ths hotel for any kind of stay.

taking longer than usual, but overall welcoming services was nice. the hotel was fine with very reasonable prices in this location, was nice experience , we prefer this hotel to come again for short trips

i have visited this hotel in the month of July 2020 (during Covid-19) for business purposes. the hotel was following "ALL SAFE" policy applied by ACCOR, so there was no valet parking however self parking was available at the basement level. check in process was quick and easy and my room was already available at the time of arrival. all safety precautions were taken at the reception at the time of check in such as temperature check for guests, floor markings for social distance and the availability of sanitizers all over the place. room furniture is old and not in a vary good condition such as stains and markings on the wooden doors. the windows are not clean from outside. apparently the facade cleaning is not done on a regular basis. room amenities were available at the time i entered the room. as part of ALL SAFE initiative, there was no magazines nor menus in room however you can scan the QR code to have in-room dinning menu on the mobile. this hotel has only one restaurant and one small cafe, however there is another restaurant in the ground floor which doesn't belong to ACCOR but it is serving great steaks called "swiss butter" it is a must try if you are visiting this hotel. there is a GYM, and two pools in the hotel but one of them was not working at the time i have visited the hotel.

Novotel Al Barsha is not only a fantastic hotel in it's own right, it has an amazing location as well. Ideal for the Metro, Shopping Malls and the rooms are all excellent. Even with the current situation with COVID-19 the high level of cleanliness throughout the hotel is astounding, room service is impeccable and the staff are INCREDIBLE! I cannot recommend this hotel highly enough and all the staff.

All of the Stuff are extremely nice and Professional. I believe this hotel is more than 4 stars. I will definitely come back for a long stay. Thank you for Ahmed, Aisha, Gohar, room/dining services Stuff and the security team. Pleasure meeting you all.

あとはベットが大きかったら問題なし10です！

Uncomfortable bed and pillows. Very hard mattress and extremely puffy pillows.I found it very difficult to have a good sleep which was important as I had a very busy and tiring day. I hope it will be better next time.

2年間の長期ベースでの滞在に感じた改善点は下記。 １．全体として部屋の空気の流れに設計として難あり。臭気が籠る。窓を開けられないのであれば、部屋の換気機能の改善必要。一つのトイレの臭気は入居当初から対応をお願いしたが結局改善されず。 ２．ピーク期と閑散期で清掃スタッフの人数に変わりがないのか、ピーク期の清掃が大変そう。従業員フレンドリーという点も考えるべきかと。 ３．ホテルスタッフの対応は総じてフレンドリーにて問題無し。

It was repeated every night and the pillows too hard it wasn't smooth and TV remote control was not for the same TV room i hade to change it twice really it was not comfortable stay at all i wished to enjoy but didnt