ノボテルドバイアルバルシャ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,270 件のレビュー

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地下鉄InsuranceMarket Metro駅の向かい側, Sheikh Zayed Road Barsha 1, POB 450011 ドバイ, アラブ首長国連邦

説明

ホテルのその他の情報

  • 無料Wi-Fi全館完備

  • インバランススパ by ノボテルと屋外プール

  • 近隣のモールやビーチへの無料シャトルを毎日運行

  • 最先端の設備を備えた10室のミーティングルーム

  • 徒歩圏内に地下鉄InsuranceMarket Metro駅があります

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ホテル所在地

ノボテルドバイアルバルシャ

地下鉄InsuranceMarket Metro駅の向かい側, Sheikh Zayed Road Barsha 1
POB 450011 ドバイ
アラブ首長国連邦

GPS:25.112416, 55.188687

電話番号
ファックス +971 4 304 9100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,270 件のレビュー

トリップアドバイザーの評価  4.5/5  4,308 件のレビュー

Nice and friendly staff

トリップアドバイザーの評価 4.0/5

AdhamAdassy トリップアドバイザー認証口コミ

Had a business trip to Dubai for the ATM Exhibition in 6 to 9 May 2024. The hotel was booked through our tour operator and was a good choice. We didn't regret it as it was well managed except some small details that could have made our experience better. The check I and lobby not bad. The room was good and spacious. The food buffet was the worst point in the hotel although the food and beverage team are very kind and welcoming.

Dear Adham, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are delighted to hear that you found our staff to be nice and friendly, and that our hotel was a good choice for your business trip during the ATM Exhibition. Your feedback about the food buffet is noted, and we will work with our culinary team to enhance the dining experience for our guests. Thank you for your valuable insights, and we look forward to welcoming you back for an even better stay! Sincerely, Alina Zapopadko Hotel Manager

First time Dubai

トリップアドバイザーの評価 4.0/5

Fetah O トリップアドバイザー認証口コミ

I was at first time here in Dubai. Everyone was so Nice in here. Food was good, cleaning the room was everyday if u wanted it. People was here very helpful if needed. The trip u wanted to Do was very easy cos u got help from the hotel where ever u wanted to Go. Our trip here was perfect for my family.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are thrilled to hear that you and your family had a perfect trip and that our team was able to assist you in making your experience enjoyable. It's wonderful to know that you appreciated the food and the daily room cleaning service. Thank you for your kind words, and we hope to welcome you back for another memorable stay in Dubai! Sincerely, Alina Zapopadko Hotel Manager

A memorable dining experience at 365 Restaurant

トリップアドバイザーの評価 5.0/5

Sheng09 Friends getaway - トリップアドバイザー認証口コミ

I recently dined at 365 Restaurant in Novotel Al Barsha and had a wonderful experience. The modern ambiance was inviting, and the service was exceptional, friendly and attentive staff made us feel right at home. Thank you to Claudette and to her team. The buffet featured a fantastic variety of international dishes, all flavorful presented. Given the quality of food and service, the prices were very reasonable, offering great value.

Dear Guest, We very much appreciate your comments regarding your dining experience at the Novotel Dubai Al Barsha! We are delighted to hear that you enjoyed the modern ambiance and exceptional service at 365 Restaurant. Thank you for recognizing Claudette and her team for their efforts in making your visit memorable. We are also pleased that you found our buffet to offer a fantastic variety of flavorful dishes at reasonable prices. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful dining experience! Sincerely, Alina Zapopadko Hotel Manager

Excellent hospitality and perfect location

トリップアドバイザーの評価 5.0/5

Seaside51037217023 トリップアドバイザー認証口コミ

Friendly and very helpful staff specially Mr. Gharib front desk with providing all the needed facilities in the hotel to make sure we are having a comfy and relaxed staying , and Mr. Sadnani was very helpful with excursions planning and providing all required details ..also perfect hotel spot near to all transportations possible

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! Thank you for your wonderful feedback about our hospitality and the perfect location of our hotel. We are thrilled to hear that Mr. Gharib at the front desk and Mr. Sadnani were able to assist you with all your needs and made your stay comfortable and enjoyable. Your kind words will be shared with them, as it truly motivates our team to continue providing exceptional service. We look forward to welcoming you back for another relaxing stay in the future! Sincerely, Alina Zapopadko Hotel Manager

Disappointing Stay for Families: Lacks Basic Amenities and Service

トリップアドバイザーの評価 2.0/5

garg-vikas トリップアドバイザー認証口コミ

The only advantage of this hotel is its convenient location near the metro station. However, our stay was disappointing, especially as an Indian family with a young child. We had requested a bottle warmer and a kids' bed during the booking, but at check-in, we were simply told these facilities were unavailable. The bed in our room was quite small, making it uncomfortable to sleep with a baby. Service was another issue. The reception team often took multiple calls to respond, and even basic requests like drinking water required numerous follow-ups, often taking around two hours to arrive. The kids' play area was also disappointing. It lacked toys, had no television, and most items were either broken or poorly maintained. There was no staff present to assist or supervise, which raised concerns for our child's safety. While the restaurant managers were courteous and helpful, we felt the general hotel staff were not welcoming to Indian families. Apart from the 365 restaurant managers, we rarely received a warm greeting. On the day of checkout, I asked for assistance with our luggage, but no one came for nearly two hours. We were repeatedly told someone would be sent but ultimately had to manage on our own. Even the checkout process lacked support; I ended up dropping our keys in a dropbox as no staff were available at the reception. Overall, our experience was far from what we expected for a family-friendly stay.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We sincerely apologize for the disappointing experience you had, especially as a family with a young child. Your feedback is invaluable, and we take your concerns seriously. We regret that the amenities you requested were unavailable and that the service you received did not meet your expectations. It is unacceptable that basic requests took so long to fulfill, and we will address this with our team to ensure improvements are made.We also appreciate your comments about the kids' play area and the lack of staff support. Creating a safe and enjoyable environment for families is important to us, and we will work on enhancing these facilities. Thank you for acknowledging the courteousness of the restaurant managers; we will ensure that your feedback is shared with them. However, we are sorry to hear that the overall service did not reflect the warm hospitality we strive to provide. Your experience during checkout is also concerning, and we will investigate this matter to ensure better support for our guests in the future. We hope you will consider reaching out to us directly at H6535-re@accor.com to discuss your experience further. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Alina Zapopadko Hotel Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 3,746 件のレビュー 9.4/10 サービス
  • 30 件のレビュー 6.5/10 インターネット
  • 883 件のレビュー 6.3/10 清潔さ
  • 628 件のレビュー 8/10 朝食
  • 100 件のレビュー 9.7/10 ウェルネス・温泉エリア
  • 10 件のレビュー 8.2/10 持続可能性

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