リソス ザ パーム ドバイ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 3,533 件のレビュー

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East Crescent Plot 40, Palm Jumeirah, 18652 ドバイ、UAE, 8808 ドバイ, アラブ首長国連邦

説明

ホテルのその他の情報

  • スパとウェルネスセンター

  • 設備の整ったフィットネスセンター

  • Outdoor swimming pools

  • Private Beach

  • ビーチスポーツとウォータースポーツ

当ホテルの客室

ホテル所在地

リソス ザ パーム ドバイ

East Crescent Plot 40, Palm Jumeirah, 18652 ドバイ、UAE
8808 ドバイ
アラブ首長国連邦

GPS:25.12174, 55.15351

電話番号
ファックス +971 4 368 6697

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  3,533 件のレビュー

トリップアドバイザーの評価  5.0/5  9,728 件のレビュー

2024エクセレンス認証

Very nice hotel, exceptional staff.

トリップアドバイザーの評価 4.0/5

Richard P トリップアドバイザー認証口コミ

The staff at Rixos the Palm really elevate the experience of staying there. From the moment we arrived fairly late in the evening when they managed to find us a late meal to the day we checked out nothing was too much trouble. We had a sea view deluxe room which gave us panoramic views of both the sea and the Dubai skyline. The room was south facing and the balcony had sun loungers so we tended to relax on there in the mornings. The room was very clean and comfortable with a very nice shower/wet room plus a bath. There were no shortage of beds around the various pools and attentive staff kept you stocked with drinks. We stayed all inclusive which we understand is not common in Dubai but suited us even though we do not drink. The hotel is on the tip of the furtherest palm which means you are surrounded by water on three sides but the slight downside is it is a longer journey into the city by taxi. There is a courtesy bus into one of the malls a couple of times a day, but not the big Dubai Mall. The food was good with plenty of variety in the main restaraunt, so much so that we only tried one of the al a carte alternatives which was the Italian L'Olivo which is highly recommended. There were plenty of activities going on if you wanted to keep fit, the gym is a bit small but well equiped. Aside of the spa which I personally thought was a bit expensive we found the hotel to be good value for money. Special thanks from us to Edralin and Serah in the lobby bar/louge who were very friendly and looked after us well.

Not 5 star - poor service

トリップアドバイザーの評価 2.0/5

Manvir D トリップアドバイザー認証口コミ

We had stayed at the Rixos Hotel in Doha last year and had the best time. The hotel’s service, food, facilities, and staff were amazing. However, our recent stay at the Rixos on the Palm did not match our experience in Doha. I’m surprised this hotel is said to be a 5 star as it feels like it is a 4. The facilities are great however the service, staff and food were extremely poor. We were disappointed. We would regularly eat at the buffet with our little one – there would be no-one to greet us at the entrance and take us to our table. We repeatedly had to request for a highchair, baby cutlery and at times staff would forget our drinks order. The food was repetitive, and dishes seems tasteless. Room service was slow. We would request our room to be cleaned at specific times to work around our baby’s naps, but they would never meet our requirements. Amenities in the room would have to be requested and not replenished by default. We didn’t have shower gel for 3 days! The staff seem disengaged – you would always find them on their personal phones – not willing to greet you or help. I found that was the case at the spa, buffet restaurant and Bodrum (another outdoors restaurant). I did voice my concerns to guest relations and the front desk manager – whilst they took what I said onboard before my departure, I’m not sure how much of it will be actioned and improved. From reading previous reviews from other guests, they all seem to be voicing the same concerns. The facilities are great, but the hotel have a long way to go until they can fulfil that 5-star quality. The Rixy club for kids was great – we used Alina for babysitting services. She was lovely and very accommodating. There were a few other members of staff that were lovely and I don’t want them to go unnoticed – Frederick from Bodrum (always provided efficient and polite service), Kumuran from luggage (he made a real effort to get to know us and spent time always making me little one laugh), Pubinder from Al Turca (he would always come and check in on us and was accommodating with any requests we had) and Jagdish from pool side – he would always check in on us too. I wouldn’t recommend this resort – food, service and staff are so important to us and unfortunately this hotel did not reach those standards.

Fantastic service

トリップアドバイザーの評価 5.0/5

Curiosity09904519740 ファミリー - トリップアドバイザー認証口コミ

Aneesh toro loco great staff - fantastic service- great staff - what a fantastic meal absolutely fantastic service. Absolutely fantastic meal the food was fantastic. Really enjoyed it. Love the steak love the Service. Love the pineapple.

Holidays

トリップアドバイザーの評価 5.0/5

Travel37574941793 トリップアドバイザー認証口コミ

Very good hotel, the rooms are clean, the pools are clean, a lot of activity, delicious food, good staff, well cleaned the rooms

Average and not worth the money you pay

トリップアドバイザーの評価 3.0/5

ahmed m トリップアドバイザー認証口コミ

We stayed at Rixos towards the last week of April 2024, I am frankly surprised that this establishment is a 5 star hotel. The rooms were extremely dirty and outdated, the Tv was old and there was dust everywhere in the room. We were happy with the service from the staff who were all friendly and pro-active. The buffet was limited and very often offered the same food each day. Kids club, Beach and the other pools and amenities were good and what you expect from any resort. But overall i would say there are definitely better hotels to stay especially in a place like Dubai. We didn't feel as if we received our money's worth . I would recommend everyone who's booking at the rixos to please ensure you get a refurbished room and do not rely on the buffets as they are so standard and tasteless

との提携 TripAdvisor

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