Kia Ora Kota, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you were able to travel comfortably to the international terminal by hotel cart and enjoy a well-deserved rest before your departure. It is especially wonderful to know that our reception team and staff made you feel welcomed and well cared for. Your kind words mean a great deal to all of us. Hoping we will be able to welcome you again in the future. Kind Regards, Akram Muhammad Guest Relations Coordinator

Kia ora Mr. o., Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that you enjoyed our convenient location. However, we are very sorry to learn that your room amenities and setup were only prepared for two guests despite your booking being for three people. Please accept our sincere apologies for this oversight. Your comments have been shared with our Housekeeping to ensure greater attention is given to room preparation based on occupancy. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back again in the future. Warm regards, Edith Singgih Director of Operations

Kia ora Toshinari, Thank you for sharing your feedback following your recent stay with us at Te Arikinui Pullman Auckland Airport. We appreciate you taking the time to provide a rating, and we are glad that you appreciate the location and the quietness of the hotel. To help us better understand your experience and continue improving our service, we would be grateful if you could kindly share any additional details or areas where you feel we could have done better. Your insights are very valuable to us, and we thank you in advance for your time. Warm regards, Prachie Gloriani Guest Relations Manager

Kia ora Hahimoto, Thank you for your rating and kind feedback. We’re delighted to hear that you found your room clean and comfortable, and that our front desk team was helpful during your stay. Your comments are much appreciated, and we hope to welcome you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Inoue, Thank you very much for taking the time to share your detailed feedback and for your continued loyalty to Te Arikinui Pullman Auckland Airport. We truly appreciate your kind remarks about our location, facilities, and the consistently positive service you have experienced with our team. We are sincerely sorry to learn about your recent dining experience in our Te Kaahu Restaurant and the interaction you described. Please accept our apologies for the disappointment this has caused. This is not reflective of the standards or culture we strive to uphold. Please be assured that we are conducting a thorough investigation into this matter. Following this, our Food & Beverage Director will be in contact with you personally to provide you with further updates. Thank you again for bringing this to our attention. Sincerely Susan Sharma Executive Hotel Assistant

Kia ora Yukako, Thank you for your rating and feedback. We’re glad you enjoyed our location, comfortable mattress, and Executive services. We apologise for the inconvenience at breakfast with your name not appearing on the list. Although you were accommodated, this shouldn’t have happened, and we’re reviewing our process. We sincerely appreciate your loyalty and hope welcome you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Akemi, Thank you for your rating and kind feedback. We are delighted to hear that you found our location convenient and enjoyed the cleanliness and spaciousness of your room, along with the beautiful views. We look forward to welcoming you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Miki, Thank you for your great review. We work hard to offer high-quality service to every guest. We are certain that recognition feedback further motivates our team to continue meet and improve our guests expectations. We are delighted to know that you appreciated the service level of our teams. Hoping we will be able to welcome you again in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Obata, Thank you for your feedback and kind rating. We're thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you again in the future. Sincerely Susan Sharma Executive Hotel Assistant

Kia Ora Mr. M., Thank you for sharing your detailed feedback. We sincerely apologise for the issues you experienced during your stay, particularly with the hair dryer, housekeeping communication, and the check-in process. We completely understand how frustrating this must have been, especially after a long day of travel. We take your comments seriously and will review our internal processes to ensure that communication between front desk and housekeeping is seamless, and that check-in procedures are clear and efficient for all guests. We truly value your feedback and hope to have the opportunity to welcome you back for a more effortless and relaxing stay in the future. Warm regards, Edith Singgih Director of Operations

Kia ora Kozo, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you were satisfied with our location and service. We appreciate your note about the Wi-Fi connection; our team is always available to assist with any technical questions during your visit. Hoping we will be able to welcome you again in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Tomoko, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our convenient location and were pleasantly surprised by our breakfast offerings. We look forward to welcoming you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Kazuko, Thank you for your rating and feedback. We appreciate your understanding regarding the check-in wait and your preferences for room amenities. We are pleased that you enjoyed our location and the cleanliness of our facilities. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora K., Thank you for sharing your kind feedback following your stay at Pullman Auckland Airport. We’re delighted to hear that you enjoyed our convenient location, as well as the spacious and clean room with its wonderful views of the sunrise and airplanes. It’s great to know these touches added to your experience. We appreciate your comment regarding the bathtub and will certainly keep this in mind as we continue to enhance our guest experience. We look forward to welcoming you back on your next visit to Auckland. Warm regards, Rukshana Khan Front Office Manager

Kia ora Marie, Thank you for your valuable feedback regarding your recent stay. We appreciate your kind words about our location and room amenities. We acknowledge your concerns about the check-in process and will consider your comments for future improvements to enhance guest experience. Sincerely, Susan Sharma Executive Hotel Assistant

Kia Ora Ayaka, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologise for the incorrect charge on your bill and any inconvenience this may have caused. We can confirm that our team has assisted you with the refund, which was processed on 17th September. We truly appreciate your understanding and your feedback, as it helps us improve our billing processes and overall guest experience. We hope to have the opportunity to welcome you back in the future for a seamless stay. Warm regards, Edith Singgih Director of Operations

Kia ora Tomoka, Thank you for taking the time to share your experience. We’re glad to hear you found our hotel clean and stylish, and that you enjoyed your dinner and had a good night’s rest. We appreciate your kind words about our convenient location for your early flight. We’re sorry to hear that the Wi-Fi didn’t work as expected during your stay — this is something we’ll look into to improve. Regarding the toothbrush, we do provide them upon request, so please don’t hesitate to ask next time — we’re always happy to assist our guests with any needs. Hoping we will be able to welcome you again in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Toshii, Thank you for your wonderful feedback! We’re delighted you enjoyed our convenient location, spacious and clean rooms, and the friendly service from our team. It’s great to hear you had a relaxing stay, and we look forward to welcoming you back again soon! Sincerely Susan Sharma Executive Hotel Assistant