ノボテルオークランドエラスリー 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,801 件のレビュー

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72-112 Greenlane Road East, ELLERSLIE, ニュージーランド, 1051 オークランド, ニュージーランド

説明

ホテルのその他の情報

  • On-site parking

  • リラックスした雰囲気のビストロとビュッフェダイニング

  • 人間工学に基づいて設計されたワークスペース、Wi-Fi、液晶TV

  • 屋外有料駐車場

当ホテルの客室

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ホテル所在地

ノボテルオークランドエラスリー

72-112 Greenlane Road East, ELLERSLIE, ニュージーランド
1051 オークランド
ニュージーランド

GPS:-36.888758, 174.798748

電話番号
ファックス +64 9 529 9092

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,801 件のレビュー

トリップアドバイザーの評価  4.0/5  1,223 件のレビュー

Above and beyond in service and professionalism

トリップアドバイザーの評価 5.0/5

Stacy W トリップアドバイザー認証口コミ

This hotel was truly exceptional! Staff truly went above and beyond! Extremely friendly. I especially want to thank the kitchen staff. As there was a very high volume of guests due to a large convention taking place. I highly recommend the Novatel Ellerslie

Thank you for your wonderful feedback. We’re delighted to hear that our team, particularly the kitchen staff, went above and beyond to make your stay exceptional, even during the busy convention period. Your kind words about our staff’s friendliness mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Ellerslie in the future

We had a blast! 5 stars all the way!

トリップアドバイザーの評価 5.0/5

Leslie R トリップアドバイザー認証口コミ

Absolutely perfect! The hotel is clean, the staff is amazing, everyone's friendly, we love the housekeeping team, the reception team, and the bartending staff. They were our favorites, but everybody was fantastic. The food at the restaurant is superb. And the drinks at the bar were excellent! If I ever get to come back to New Zealand, I will definitely stay at Novotel Ellerslie again! Highly recommend! A+++!!!

Thank you so much for your incredible feedback! We’re thrilled to hear that you enjoyed your stay and that our staff — from housekeeping to reception and the bar team — made such a fantastic impression. We’re also delighted that you enjoyed the food and drinks at our restaurant and bar. Your kind words mean a lot to our team, and we can’t wait to welcome you back to Novotel Ellerslie on your next visit to New Zealand!

Not geared for families

トリップアドバイザーの評価 3.0/5

gozzienz トリップアドバイザー認証口コミ

The beds were super comfortable, staff at reception were friendly and the hotel is clean. The foyer, reception and restaurant all make a good impression. The room itself was fine, clean and had mostly what we needed. The bathroom was a bit tired and the extractor fan wasn’t working, which wasn’t great when showering. However despite us booking for 2 adults and 2 children, there were only 2 coffee mugs in the room and only 1 hot chocolate sachet which made for some hot drink relays. There were also only towels for 2 people. The tiny portions of milk in the fridge were watery, a 250ml carton of full cream milk would be better. To save in single use plastics, you are provided with a glass jug and asked to go downstairs to the bar to fill it - a bit of a pain to be honest, especially when you are on the 5th floor and have kids to look after.

Thank you for taking the time to share your detailed feedback, and for your kind comments regarding our beds, cleanliness, and reception team — we’re pleased to hear those aspects made a good impression. We appreciate you highlighting the areas where your stay could have been improved. We’re sorry that the bathroom extractor fan was not working as expected, and we’ve shared this with our maintenance team for review. We also acknowledge your comments regarding the number of towels, mugs, and beverage amenities provided, particularly when the booking was for two adults and two children. This feedback has been passed on to ensure room allocations better reflect the number of guests. Thank you as well for your comments about the milk portions and the water refill process. While we aim to reduce single-use plastics, we understand how inconvenient this can be for families, and your feedback has been shared with management for consideration. We appreciate your thoughtful suggestions and hope to have the opportunity to welcome you back in the future.

Amazing hotel!

トリップアドバイザーの評価 5.0/5

Esther K トリップアドバイザー認証口コミ

Our stay in the IBIS ELLERSLIE was awesome!! The room had everything we needed. It was very clean and tidy every day! The employees were all kind and helpful!! Thank you so much!! Esthir and Kostas

Thank you so much, Esthir and Kostas, for sharing your wonderful feedback! We’re delighted to hear that your room had everything you needed and that it was kept clean and tidy each day. We’re also thrilled that our team made such a positive impression — your kind words mean a lot to us. We look forward to welcoming you back for another awesome stay!

For us, this was a once in a lifetime trip.The hotel staff made it great.

トリップアドバイザーの評価 5.0/5

Quest22573619787 トリップアドバイザー認証口コミ

The experience with the hotel was amazing. The staff was so kind patient and courteous. Even funny at times. Overall love the experience.Our hotel room was so neat and clean

Thank you for sharing your wonderful feedback. We’re thrilled to hear that your stay was a once-in-a-lifetime experience and that our team made it so memorable with their kindness, patience, and even a bit of humor! It’s also wonderful to know that you found your room neat and clean. Your kind words mean a lot to us, and we hope to welcome you back for another amazing stay in the future.

との提携 TripAdvisor

その他のウェブユーザーの評価

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