ノボテルオークランドエラスリー 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,780 件のレビュー

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72-112 Greenlane Road East, ELLERSLIE, ニュージーランド, 1051 オークランド, ニュージーランド

説明

ホテルのその他の情報

  • On-site parking

  • リラックスした雰囲気のビストロとビュッフェダイニング

  • 人間工学に基づいて設計されたワークスペース、Wi-Fi、液晶TV

  • 屋外有料駐車場

当ホテルの客室

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ホテル所在地

ノボテルオークランドエラスリー

72-112 Greenlane Road East, ELLERSLIE, ニュージーランド
1051 オークランド
ニュージーランド

GPS:-36.888758, 174.798748

電話番号
ファックス +64 9 529 9092

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,780 件のレビュー

トリップアドバイザーの評価  4.0/5  1,196 件のレビュー

Old style hotel but comfortable.

トリップアドバイザーの評価 4.0/5

Shane S トリップアドバイザー認証口コミ

It had been refurbished but the carpets and furnishings showed signs of wear and tear. There was staining on the carpets but overall, the rooms were clean and comfortable. Location was excellent only 20 minutes from the city centre by train. There is an over/underpass to get to the Green Lane train station. Even though the hotel is located near the motor way it is very quiet and we did not hear any traffic noise. The most noise we heard was from the adjacent room on our last night. We complained and it stopped. The breakfast spread was good, and it included a selection of gluten free items. This is the first Accor hotel where we have not received our amenity gift in recognition of our platinum status. Maybe the hotel no longer participates in the loyalty rewards scheme?

Dear Osacardog16, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found your room clean and comfortable, enjoyed our quiet location near the city, and appreciated the breakfast options, including the gluten-free items. We sincerely apologize for the signs of wear you noticed in the carpets and furnishings, as well as for the issue with noise from the adjacent room. It’s good to hear that our team was able to resolve the noise promptly. Regarding your Platinum amenity, we apologise for any confusion. We do participate in the Accor loyalty rewards program, and we will review your stay to understand why your welcome gift was not provided. Your feedback will help us ensure that loyalty benefits are delivered consistently in the future. We truly value your insights and hope to have the opportunity to welcome you back and provide an even better experience.

Needs some maintenance but basics right

トリップアドバイザーの評価 3.0/5

ssssstew トリップアドバイザー認証口コミ

Stayed for one night on a business trip so I wasn’t paying luckily. The place has the basics right but the room I was in 1017, was needing maintenance. See photos. The room was nice and quiet and generally clean as the positives. But the hole jn the curtain and wobbly towel rail with exposed filler (which you see when sat on the toilet) was sub standard. The cramped bathroom with the door opening as others have said is not ideal and door was needing sanding and painting. A sliding door would fix this. Staff were polite, professional and available.

Thank you for sharing your feedback regarding your recent stay with us. We appreciate your acknowledgment of our staff's professionalism and the cleanliness of your room. However, it is concerning to hear about the maintenance issues you experienced, particularly in room 1017. We strive to provide a comfortable environment for our guests, and your observations regarding the curtain, towel rail, and bathroom door have been duly noted. We continuously work to maintain and improve our facilities, and your insights will assist us in identifying areas that require attention. Thank you once again for your valuable comments; they are instrumental in helping us enhance our guest experience

Regular guest left disappointed

トリップアドバイザーの評価 2.0/5

Shane Thomas H ビジネス - トリップアドバイザー認証口コミ

Can believe that cost savings take precedence over customer satisfaction. Dumbest thing ever done, turning off the paid TV channels in rooms. No movies or sport which has been available for years. I was told I could stream my own services. As an international visitor my services don't work outside of Australia (Fox NOW, etc). Charge extra for paid TV services, I wouldn't care but turn them back on. I'll consider staying elsewhere from now on even though I'm an ACCOR member.

Thank you for your feedback. We're truly sorry to hear of your dissappointment regarding the removal of paid TV channels, and we completely understand how frustrating this change must have been especially as an international guest expecting the same viewing options you've enjoyed in the past. Our decision to transition away from certain paid TV services was not taken lightly and was part of a broader effort to adapt to evolving guest preferences and technolog usage. That said, we acknowleddge that this change doesn't suit every traveler, particulary those whose streaming services aren't accessible outside their home country. Your suggestion to offer paid TV as an optional, chargeable service is a valuable one, and we will be passing this on to our management team for serious consideration. We never want cost-cuttting to come at the expense of guest comfort, and your feedback is a clear reminder of the impact such changes can have. We truly appreciate your loyalty as an Accor member, andd we hope you'll give us another opportunity to provide a more satisfying stay in the future.

Comfortable night.

トリップアドバイザーの評価 4.0/5

Cheezel トリップアドバイザー認証口コミ

We sent one night at the Novotel Ellerslie. Its location is good and the room quiet especially given the torrential rain that fell over night. Overall the room was good. Clean, well appointed and comfortable. The bath room was clean although the layout was awkward and cramped. All staff were friendly and attentive. We felt the water dispenser in the lobby was a great addition for visitors. Breakfast was good and plentiful, lots of choices both hot and cold. Would recommend and book again if we needed to visit this area.

Dear Cheezel, Thank you for taking the time to share your feedback following your recent stay with us at Novotel Ellerslie. We're so pleased to hear you enjoyed the comfort and quiet of your room - especially during such heavy rain! It's great to know you found the room clean, well-appointed, and that our team made a positive impression with their friendliness and attentiveness. We appreciate your comments regarding the bathroom layout and will certainly take this into consideration as we continue to look for ways to improve the guest experience. It's also lovely to hear that you enjoyed the breakfast selection and found the lobby water idspenser to be a helpful touch for guests. Thank you for your recommendation - we'd be delighted to weelcome you back on your next visit to the area. Warm Regards

Happy to Return

トリップアドバイザーの評価 5.0/5

fourofuss66 ファミリー - トリップアドバイザー認証口コミ

We recently spent two nights here and as always we had a vey pleasant time. We're always made to feel very welcome by all of teh staff.

Thank you so much for your kind words and for choosing to stay with us again! We’re delighted to hear that you had another pleasant visit and felt warmly welcomed by our team. It’s always a pleasure to have you with us, and we look forward to welcoming you back for many more stays. Safe travels and see you soon! Warm regards,

との提携 TripAdvisor

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  • 277 件のレビュー 8.1/10 清潔さ
  • 231 件のレビュー 7.1/10 朝食
  • 164 件のレビュー 5.5/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。