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ホテル ノボテルオークランドエラスリー 4.5 星

お客さまの声 4.2/5 9,887 件のレビュー

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ノボテルオークランドエラスリー
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ホテルのその他の情報

  • 駅まですぐ、市内まで15分

  • 温菜と冷菜を取り揃えた朝食ビュッフェ

  • リラックスした雰囲気のビストロとビュッフェダイニング

  • 人間工学に基づいて設計されたワークスペース、Wi-Fi、液晶TV

  • 屋外有料駐車場

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは11h00です

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サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場 有料サービス
  • お身体の不自由なお客さまのためのバリアフリー
  • ベビーシッター(ご要望に応じて) 有料サービス
  • 完全禁煙ホテル
  • エアコン
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • 電気自動車用充電装置
  • ランドリーサービス
  • ポーター
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ケータリング
  • 朝食 有料サービス
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レジャーとアクティビティ
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  • ベビーシッター(ご要望に応じて) 有料サービス
  • ゴルフ 有料サービス
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  • ビーチとウォータースポーツ 有料サービス
  • その他のスポーツアクティビティ
ビジネスサービス
  • 会議室9室
  • コンベンションホテル
  • Web コーナー(Mac)
  • コピー/印刷サービス利用可能

ホテル所在地

ノボテルオークランドエラスリー

72-112 Greenlane Road East
ELLERSLIE
ニュージーランド
1051 オークランド
ニュージーランド

電話番号: +6495299090

ファックス: (+64)9/5299092

チェックインは14h00からです

チェックアウトは11h00です

  • HOWICK & EASTERN BUS COMPANY :  50, 51 OR 52 PAKURANGA PLAZA

  • STAGECOACH / YELLOWBUS :  136, 113, 163 NEW LYNN

  • STAGECOACH/YELLOWBUS :  703 DOWNTOWN

  • STAGECOACH/YELLOWBUS COMPANY :  007 ST JOHNS CENTRE

  • 飛行機で

    AUCKLAND 15km / 9.32 マイル

  • 飛行機で

    AUCKLAND MANGERE INTERNATIONAL 15km / 9.32 マイル

  • 電車で

    AUCKLAND CENTRAL STATION 18km / 11.19 マイル

GPS:-36.888758, 174.798748

当ホテルの客室

快適で広々とした空間をご用意しております。ノボテルのスーペリア客室は、当ホテルを代表する客室です。無線インターネットアクセスなどのハイテク接続を完備しています。温かみのあるモダンなインテリアでまとめられており、ゆったりとおくつろぎいただけます。 モダンな装飾と人間工学に基づいた設計による快適さを兼ね備えた、静かなガーデンビューの客室でおくつろぎください。この客室からは、エラズリー競馬場やホテルの庭園の素晴らしい景観をご満喫いただけます。

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ACACIA RESTAURANT

お料理の種類: 多国籍料理

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

現在お取り扱いできません

ACACIA GARDEN BAR

新しい家具が備えられたスタイリッシュなバーです。大型スクリーンが 3 つあり、映像を楽しむことも、手入れの行き届いたビアガーデンでおくつろぎいただくこともできます。深夜まで営業しており、ご友人や仕事仲間と楽しいひとときをお過ごしいただけます。

非契約写真

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ミーティングとイベント

会議室

  • 会議室の数:9

  • 最大サイズ:295 m²

  • 最大ご利用人数:360 人

  • パーティの最大ご利用人数:144 人

詳細

お客さまの口コミ
ノボテルオークランドエラスリー

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.2/5

9,887 件のレビュー

トリップアドバイザーの評価 4.0/5

1,157 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Enjoyable Stay

トリップアドバイザーの評価 4.0/5

nixst2016 21/02/2020 トリップアドバイザー認証口コミ

Enjoyed our stay at this hotel, friendly helpful staff, rooms nicely furnished and of a good size, bed was comfortable and restaurant food was lovely and staff very accommodating as we had limited time. Also close to train station. Enjoyed our stay and would return.

Dear nixst2016, I am so please to hear your stay with us enjoyable due to the room, meals and the service of the staff. I'll have you know, I have passed on your kind comments to our wonderful staff with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Warmest Regards,

Close the the city but away from the chaos

トリップアドバイザーの評価 5.0/5

70countries70years Business - 21/02/2020 トリップアドバイザー認証口コミ

Great hotel that offers everything you need. About 10 minutes from downtown by car or cab and about 5 minutes by car (or 15 minute walk) to One Tree Hill, Auckland's beautiful park. The staff members are always friendly and accommodating. There is an outdoor area to have a quiet drink. The rooms have plenty of space and are comfortable.

Dear 70countries70years, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room, location perfectly suited to your travels and found our staff to be exceptionally helpful. Looking forward to welcoming you back again. Warmest regards,

Overnight Stay

トリップアドバイザーの評価 5.0/5

SMIS20192019 04/02/2020 トリップアドバイザー認証口コミ

Awesome site easy to get in and out to motorway. Handy to rail station and enables you to travel easy to city. No parking hassles. Recommend to all whether it be a weekend or holiday stop so you can visit many sites in auckland like the city, misson bay etc..

Dear SMIS20192019, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels. Looking forward to welcoming you back again. Warmest regards,

Emergency Procedures need reviewed

トリップアドバイザーの評価 4.0/5

BackPacker317755 29/01/2020 トリップアドバイザー認証口コミ

We assisted 11 people caught in your stuck lift on a very hot Saturday afternoon, the staff member seemed unaware of any emergency procedures and had accepted that calling the lift maintenance co to respond was sufficient. Given she has no awareness of any possible health issues, stress, pregnancy, claustrophobia or and other outcomes from 11 stressed adults in the heat, I would have thought the fire brigade would be the best option, that's what we did & called them - but she was reluctant and I'm not sure why. The fire brigade was there within 10 mins, I haven't seen the lift people yet....... Other than that I was very happy with our stay thank you.

Dear BackPacker317755, Thank you for taking the time in sharing your feedback with us. I am sorry to hear about your incident with the elevator. After the incident we have reviewed our emergency procedure and have ensured all our staff are well up to date in what to do should a situation similar to this arise. We have been in talks with the maintenance crew and Elevator maintenance crew in ensuring this does not happen again. Thank you for taking the time in sharing your feedback with us. I do hope to welcome you back and promise your next stay will be a huge improvement. Warmest Regards,

Fantastic location & friendly service

トリップアドバイザーの評価 5.0/5

LilyL2006 Family - 19/01/2020 トリップアドバイザー認証口コミ

Love our stays at the Novotel Ellerslie. Attentive to our children during meals and a great central location with easy access to the motorway. Our meals were delicious and great value. Accor membership is the best.

Dear LilyL2006, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our suites and location perfectly suited to your family's travels. Looking forward to welcoming you back again. Warmest regards,

Staff

トリップアドバイザーの評価 4.0/5

taycray2020 Business - 05/01/2020 トリップアドバイザー認証口コミ

Nice staff at Reception and Restaurant, they were very hard to understand, could do with a refresh in the English Language. Our room was very good. Parking was very tight, due to the Ellerslie race Day.

Thank you for taking the time in leaving a rating with us. I am pleased to hear your stay with us was up to expectation. I have made a note about my team English. Hope to welcome you back in the near future.

Nice, but a bigger carpark and healthier breakfast would help

トリップアドバイザーの評価 4.0/5

Dreamer718096 Family - 05/01/2020 トリップアドバイザー認証口コミ

The carpark really needs to be bigger, I really don't enjoy having to rush back from sightseeing just to get a park for the night. The other bad point is the lack of vegetables in the buffet breakfast. Staff, room, cleanliness etc are all good.

Dear Dreamer718096, Thank you for taking the time in leaving a rating with us. I am pleased to hear your stay with us was up to expectation. I do apologise that you had to rush to find a parking spot. Please know that in future you are more than welcome to leave your vehicle with us and we can park for you as we do offer valet service at no extra cost. Hope to welcome you back in the near future.

清潔で気持ちいいホテルです

お客さまの声 3.5/5

Tommy 一人 - 02/01/2020 確認済みレビュー すべて

ホテルはとても清潔なイメージで、スタッフもとても感じがよかったです。 場所も街まで車で5分ほどですが、車がないと不便を感じるロケーションです。電車の駅は歩いて5分ほどでしょうか。 一つ不満だったのは、駐車場が1日15ドルかかること、そして夜は満車のことが多く、玄関前に駐めてフロントスタッフにカギを預け、車異動をしてもらわなければいけませんでした。実質1日宿泊料+15ドルかかり、コスト的に少し高いかな、と思いました。

Hideki T. 様 この度は、Novotel Auckland Ellerslie でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 駐車場の価格に関するフィードバックについてメモしました。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good location outside of CBD.

トリップアドバイザーの評価 4.0/5

DingoDoug Family - 02/01/2020 トリップアドバイザー認証口コミ

Pleasant stay in locality allowing easy access to many of Auckland's features. Helpful staff at reception.Good restaurant- excellent evening meal although wait staff maybe a bit over keen to please. Room was quiet,reasonably well appointed.

Dear DingoDoug, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards,

Novotel Ellerslie

トリップアドバイザーの評価 5.0/5

Maggie C Family - 30/12/2019 トリップアドバイザー認証口コミ

Great place great service could not fault them would recommend in a heartbeat - food was excellent accomodation and service likewise - not sure what else needs to be said this review needs 200 characters but excellence should never need that many!

Dear Maggie C, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards,

Excellent location

トリップアドバイザーの評価 5.0/5

GraemeR861 Family - 27/12/2019 トリップアドバイザー認証口コミ

Great location for the Globe Popup theatre. Only fault was the gym equipment was not working, well 2 machines, the screens of the rowing machine and the step machine not lighting up. Everything else was very good.

Dear GraemeR861, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our location perfectly suited to your travels. I have made a note about the gym equipments in the gym and will look into the matter. Looking forward to welcoming you back again. Warmest regards,

Welcomed, Comfortable, Valued

トリップアドバイザーの評価 5.0/5

Ontheroadagain023 Couples - 25/12/2019 トリップアドバイザー認証口コミ

The highlight for me staying at the Novotel Ellerslie is the staff. As a regular visitor I always feel welcomed. As an ALL Member I feel my loyalty is valued. It's the care and attention to detail that makes the difference here. I've stayed at every Novotel in NZ, AU and many in Europe and this is by far the BEST in terms of the way they welcome and treat me as a Accor Plus / ALL member and 'frequent guest'. It makes such a difference, especially when you are travelling on your own when on business. It starts with a 'thank you for your loyalty' greeting at reception, genuinely caring that we weren't able to find out reserved car park and extends to the way you are treated throughout your stay and the extra little touches in the rooms. Thank you. Your efforts and genuine commitment to loyalty members is noted and appreciated.

Dear Ontheroadagain023, I would like to sincerely thank you for taking the time to compose such an extensive, insightful and incredibly affirming review on all aspects of your experience with us at the hotel. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I'll have you know, I have passed on your kind comments to our wonderful staff, with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. We so value your high recommendation of the hotel and would love to welcome you back again! Warmest regards,

Excellent

トリップアドバイザーの評価 5.0/5

Jane E Family - 24/12/2019 トリップアドバイザー認証口コミ

We had a lovely stay which made our time in Auckland very relaxing! Our room was very clean with extremely comfortable beds and nice crisp sheets! The staff were very courteous and attentive! The food too was excellent!

Dear Jane E, That's great to hear your stay with us was thoroughly enjoyed. I will be sure to pass your feedback to the team as well as congratulating them on a job well done. We would love to have you stay with us in the near future.

Grubby and needs refurbishing.

トリップアドバイザーの評価 1.0/5

stephenwR7169XN Couples - 21/12/2019 トリップアドバイザー認証口コミ

The hotel is in dire need of refurbishment. Seating is stained and grubby, rooms tired and old and the whole atmosphere is dreary and brown. The staff are lovely, without them it should close. This hotel is beside a very famous race track, very close to the most expensive area in Auckland yet it is in appalling condition. It needs to be closed and totally refurbished. Yes it is a Novotel, but that doesn't mean you feel dirty once you have sat down or walked on the carpets.

Dear stephenwR7169XN, Many thanks for your comments. I;m not sure that the condition of the hotel is as dire as you've mentioned, however the good news is that the bar furniture is being replaced in January and we're working through the initial refurbishment plans for the hotel moving forward. Many thanks, Sam Sherer General Manager

It’s there when you need it!

トリップアドバイザーの評価 4.0/5

Chris C Business - 15/11/2019 トリップアドバイザー認証口コミ

Novotel Ellerslie isn’t in the centre on Auckland. It located perfectly for the those business or holiday people wanting to stay close to the gateways south, industrial centres and the airports without listening to the constant drone of transport vehicles. Well appointed rooms, walking distance to pubs and good eateries or maybe you want to just stay in house and relax after a hard day at the bar, cafe or restaurant. Taxi are always available if you want to go into town, about 30min in traffic.

Novotel vs Ibis

トリップアドバイザーの評価 4.0/5

K4328GEheatherj Solo travel - 13/11/2019 トリップアドバイザー認証口コミ

It was disappointing to arrive and discover both the Novotel and Ibis hotels are located in the same building with shared facilities. The gardens and outdoor area were disappointing, they looked unkempt. Check in and out was reasonably fast due to the amount of guests.

Dear K4328GEheatherj, Thanks for your comments - yes we are a dual branded hotel with the two hotels operating with the shared services for the both hotels. I note your comments about the garden, since your review we've undertaken both investment and manpower into the garden areas and I can assure you they are looking great. Hopefully you'll be able to see this next time you are here. Many thanks, Sam Sherer General Manager

Our stay

トリップアドバイザーの評価 4.0/5

985beautiful1 Friends getaway - 27/10/2019 トリップアドバイザー認証口コミ

We stayed after picking our overseas friends up from the airport. The staff and service were exceptional. I did have an issue with the restaurant at the hotel in that nowhere on the menu did it say that gst wasn't included on the prices. I looked for a sign to see if this was indicated to patrons anywhere at all, but couldn't see one. I thought this was a legal requirement.

Dear 985beautiful1, Thank you for taking the time in sharing your response. I am so pleased to hear the service provided to you was up to expectation. I will be sure to congratulate the team on a job well done. In regards to your feedback with the gst not included. All our prices are inclusive of GST hence why there isn't a need for us to place this in the menu pricings. This is a New Zealand that all pricing includes GST. Thank you for taking the time in sharing your feedback with us. We would love to welcome you back in the near future.

Good staff and public areas, average rooms

トリップアドバイザーの評価 3.0/5

AngeO67 Business - 13/10/2019 トリップアドバイザー認証口コミ

Good staff and public areas, average rooms, but will try to remember to ask for a proper shower next time. Climbing into a bath and squeezing around a glass panel not as much fun as it sounds for quite an expensive hotel. No free parking.

Great night in Auckland!

トリップアドバイザーの評価 5.0/5

Mike H Couples - 10/10/2019 トリップアドバイザー認証口コミ

My wife and I stayed at the Novotel recently and had a great stay after a very long day. The staff at check in were great, they helped us out with secure parking for our truck. Nothing was a problem. Very comfortable room,(noisy neighbours but you can't help others lack of class). Great sleep with an excellent breakfast and check out was a breeze. We stay at Accor Hotels whenever we travel and to us this is up there with our favorite. See you in a few weeks!

Family Trip with Daughter and Grandson

トリップアドバイザーの評価 5.0/5

KIA K Family - 18/09/2019 トリップアドバイザー認証口コミ

Had a very nice family time with my grandson , daughter and son in law They enjoyed the Family ensuite with the large bed and bigger unit Also enjoyed the nice breakfast buffet , the chef was very helpful and made beautiful pikelets Room service was very nice meals Staff was very helpful and help make the stay enjoyable Would like management to convey to staff there good helpful service from the welcome from front staff , restaurant staff , chefs and cooks Thank you

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