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ホテル ノボテルオークランドエアポート 4.5 星

お客さまの声 4.5/5 32,644 件のレビュー

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客室 1

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ノボテルオークランドエアポート
地図で見る
+ 21 サービス

ホテルのその他の情報

  • デイユース用の客室は午前 6 時~午後 3 時までご利用いただけますチェックアウト時間は、追加料金をお支払いただくことで延長できます

  • Wi-Fi、広いワークスペース、iPod®用ドック、液晶TV

  • 24時間営業の「ザスクエア」のお飲み物と食事

  • シェイプアップに活用できるモダンなフィットネスセンター

  • 自然光が入る2フロアにわたるコンファレンスルームとボードルーム

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは11h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ベビーシッター(ご要望に応じて) 有料サービス
  • 完全禁煙ホテル
  • エアコン
  • AUCKLAND INTERNATIONAL 有料サービス
  • ホテルスタッフが応対可能な言語
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ポーター
  • コンシェルジュ
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンター
  • ベビーシッター(ご要望に応じて) 有料サービス
ビジネスサービス
  • 会議室7室
  • Web コーナー(Mac)
  • コピー/印刷サービス利用可能 有料サービス

ホテル所在地

ノボテルオークランドエアポート

Auckland International Airport
Ray Emery drive
2022 オークランド
ニュージーランド

電話番号: +6492577200

ファックス: (+64)9/2577222

チェックインは14h00からです

チェックアウトは11h00です

  • Sky Bus :  Airport Auckland Airport - International

  • 飛行機で

    AUCKLAND INTERNATIONAL 0km / 0 マイル - シャトルバス有料

GPS:-37.003947, 174.783543

当ホテルの客室

お仕事にも静かな休暇にも最適です。スーペリア客室は、モダンな装飾、人間工学に基づいた快適さ、最高級の設備(キングサイズのベッド 1 台、専用バスルーム、液晶 TV、インターネットアクセス、デスク)を兼ね備えたお部屋です。大人 2 名様とお子様 1 名様までご宿泊いただけます。エキストラベッドは追加料金にてご手配いたします。 お仕事にも静かな休暇にも最適です。スーペリア客室は、モダンな装飾、人間工学に基づいた快適さ、最高級の設備(ダブルベッド 2 台、専用バスルーム、液晶 TV、インターネットアクセス、デスク)を兼ね備えたお部屋です。大人 2 名様とお子様 2 名様までご宿泊いただけます。エキストラベッドはご利用いただけません。

レストランとバー

THIRTEEN50 Bistro & Bar

お料理の種類: ビストロ

Thirteen50 Bistro & Bar is all about modern bistro dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, all day dining and à la carte dinner.

THE SQUARE BAR

ご友人や仕事仲間とのお集まりに最適なバーです。豊富な種類のワイン、冷たいビール、軽食をご用意しております。スタイリッシュな店内には液晶 TV のスクリーンや「緑の壁」が設置されており、ゆったりとおくつろぎいただけます。

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
  • 日曜日

ミーティングとイベント

会議室

  • 会議室の数:7

  • 最大サイズ:396 m²

  • 最大ご利用人数:315 人

  • パーティの最大ご利用人数:180 人

詳細

お客さまの口コミ
ノボテルオークランドエアポート

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.5/5

32,644 件のレビュー

トリップアドバイザーの評価 4.5/5

5,392 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

立地が良い

お客さまの声 3.5/5

匿名 一人 - 27/03/2020 確認済みレビュー すべて

部屋から空港が見え眺望はとてもよかったです。 ベッドも広くバスタブもありました。 ただ、1つだけ残念だったのはミニバーに置いてあったクッキーが開封されており驚きました。 日本では絶対にあり得ないことなのでハウスキーパーのクオリティがホテルのレベルにあっていないのではないかと思いました。金額も決して安くはないのでその一点に関しては非常にガッカリです。

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My sincere apologies for this shortfall- I understand the disappointment, as this is an area that is easy to ensure everything is perfect. I have informed the respective department head of this for them to address accordingly. We look forward to welcoming you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

チェックアウト後に見覚えのない追加請求をされています

お客さまの声 0.5/5

匿名 ビジネス - 10/03/2020 確認済みレビュー すべて

3月7日に宿泊し8日にチェックアウトしました。 ミニバーを利用しましたが利用していない分までクレジットカードに請求されています。 ホテルに連絡しても返信がありません。

Kia ora Yusuke Thank you for providing us with your feedback about your recent stay with us. My sincere apologies that you believe you have had an extra charge to your credit card. Please allow me to investigate this further so that we can get to the bottom of this. If you could please contact me directly (by relying to this email) with the details of this extra charge ie. How much it was. This will help my investigation. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Quiet & comfortable

トリップアドバイザーの評価 4.0/5

OnAir423206 07/03/2020 トリップアドバイザー認証口コミ

Such a quiet hotel! As well as the airport on our doorstep there was a building site just outside our window & yet there was no noise at all. The only reason for 4 instead of 5/5 was because the restaurant was being renovated & we had to rely on room service, which involved a wait of over an hour, & had little choice gor vegetarians. Otherwise service was excellent.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies that our temporary restaurant lowered the quality of your stay. Thankfully Thirteen50 Bar & Bistro is now open for business! I encourage you to pop in when you get the chance. Definitely a better experience than our temporary restaurant. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Love it...

トリップアドバイザーの評価 5.0/5

Paul2706 03/03/2020 トリップアドバイザー認証口コミ

I'm a bit of a fan of the Novotel Auckland Airport, it's location is outstanding if you need to get away early or in fact arrive late. just walk out the door at International and it's right there, convenient, quiet and comfortable. they are renovating at the moment so things are a bit chaotic but the staff handle it well and are wonderful.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I appreciate your praise towards the team, they have prevailed through a very noisy two months. Thankfully renovations are nearing there end and our new restaurant; Thirteen50 Bar & Bistro is nearly complete. A very exciting time and I encourage you to pay us a visit! It is also brilliant to hear that the location worked out well for you too. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Location

トリップアドバイザーの評価 5.0/5

Phil1999 26/02/2020 トリップアドバイザー認証口コミ

Great hotel 2 min walk from terminal. Breakfast was good with very nice coffee, a little bit of building work going on at reception but due to finish soon, it did not affect our stay. Will be back again.

Kia ora Phil, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is fantastic to hear of your great recent experience with us at Our Place. I am very delighted that the current refurbishments did not hinder you stay at all! Also the team are very much looking forward to the first week of march- which is the expected completion time of our restaurant Thirteen50. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Saturday 22/2/2020

トリップアドバイザーの評価 1.0/5

C9912RWchris 26/02/2020 トリップアドバイザー認証口コミ

The hotel decided to bill me for use of a mini-bar without justification. I raised it with management and received an apology but not a refund! Otherwise the stay was fine and uneventful including their car valet services.

Kia ora, Thank you for staying with us at Novotel Auckland Airport. My sincere apologies for the incorrect charge to your bill. If you are able to contact me directly via email- h7485-gr1@accor.com, I will be able to further investigate and begin our refunding process. I trust in the future we will better accommodate you. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

空港から至近距離で良かった。レストラン・バーがリフォーム中とは知らずテンポラリーの設備・サービスが酷い。

お客さまの声 1.5/5

匿名 ビジネス - 25/02/2020 確認済みレビュー すべて

チェックイン時の対応が稚拙。部屋までの荷物運びも無し。

Kia ora KENICHIRO, Thank you for providing us with your feedback about your recent stay with us. It is great to know that you enjoyed the convenience of our location to the international terminal. My sincere apologies that you were not notified in advance of our refurbishments during your stay. Regrettably on this occasion we had accidentally missed out an email blast across a 2 day arrival period which inevitably was for your arrival dates. I take full ownership of this and sincerely apologise for the lack of communication. I would like to extend my apology with a 25% discount off your room rate on your next stay with us. Please contact me directly and I will ensure that this offer is applied to your booking. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

当日夜遅い到着、翌朝のフライトには都合がいい立地。

お客さまの声 3.5/5

匿名 一人 - 24/02/2020 確認済みレビュー すべて

よくあるホテルサービスと思う。立地のこともあてかやはり値段が高めなのは否めない。部屋は非常に清潔だったし、デバイスも行き届いている。 夜遅くにルームサービスではない軽食やコーヒーの飲める場所があればもっといい。

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very pleased to learn of your appreciation towards the location of Our Place. Thank you for your feedback regarding our late night dining facilities- I will pass it on to the respective department. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

快適な客室とフレンドリーで親切な従業員の方々

お客さまの声 5.0/5

Riko 一人 - 21/02/2020 確認済みレビュー すべて

ロビーに入った瞬間、大きな荷物を2つ持っていた私に直ぐに従業員の方が声をかけて下さり、とても助かりました。またチェックインの際もみなさんとてもフレンドリーでかつご親切な方々ばかりで、一気に緊張がほぐれました。 客室はとても清潔でセンスも良く快適に過ごせました。ありがとうございました!

Kia ora Riko, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very pleased to learn of your great welcoming to Our Place. It is fantastic to learn that the team looked after you well during your stay! A pleasure to have had you stay and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

サプライズなサービス

お客さまの声 4.5/5

K. ファミリー - 16/02/2020 確認済みレビュー すべて

新しい施設で快適な滞在でした。 新婚旅行でしたが、サプライズサービスに夫婦2人 で驚きました。

Kia ora K., Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very pleased to learn of the surprise gesture from the team. I trust you had/are having a great honeymoon! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Excellent Service

トリップアドバイザーの評価 5.0/5

crestridge 11/02/2020 トリップアドバイザー認証口コミ

The chef personally helped my wife with gluten free options at the evening buffet, making for a very pleasant dinner. This hotel is our favorite hotel and that is saying a lot since it is located right across the street from the airport terminal. The sound insulation is excellent.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very delighted to hear of your great experience with our team during your time dining in our temporary restaurant. It is also really brilliant that you thoroughly enjoy your time spent with us! A pleasure to have had you and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Best Hotel at the Airport

トリップアドバイザーの評価 5.0/5

David C Business - 08/02/2020 トリップアドバイザー認証口コミ

Excellent location - only a 5 minute walk from the AKL International Airport. Excellent service from check-in, restaurant to checkout. Staff were well presented and always helpful. The room was well appointed and very comfortable. Restaurant had a great selection of food

Kia ora David, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very thrilled to hear of your great experience during your recent stay with us! It seems we ticked all the boxes for you- from the service provided to the wide variety of meal offerings. A great team effort and I am delighted that it was all appreciated. A pleasure to have had you and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

好立地

お客さまの声 3.5/5

Tk ファミリー - 06/02/2020 確認済みレビュー すべて

デポジット NZD100払わなければならないのが違和感を感じました。expediaの予約画面にはその記載は無かったので。 またexpress check outしたいのに、申請用紙に記入してサインまでさせるのは全くexpressではないです。

Kia ora Tk, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies that our bond policy gave you a surprise. This is because your reservation was made through a 3rd party (Expedia). If you had booked direct or with the ALL app this would have been made clear. I trust you enjoyed your stay past this point. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

A pleasant stay

トリップアドバイザーの評価 4.0/5

raym0ndcheng 03/02/2020 トリップアドバイザー認証口コミ

Although the restaurant is under renovation, the make shift dinning was quite well prepared under such circumcises. The room charge seems to be on the expensive side, but the location is excellent, very convenient to go to the airport.

Kia ora, It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am thrilled that the teams' temporary restaurant did not put you off- they have improved a great amount since they began. However, they are very much looking forward to heading back downstairs into their restaurant which will be operational mid-march. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport

Excellent services and great convenience

トリップアドバイザーの評価 5.0/5

Barbara E 01/02/2020 トリップアドバイザー認証口コミ

We ended our trip in NZ with a stay at the Novotel, so we could easily make it to our early flights. The room was amazing, the room service delicious, and the staff extremely friendly and service oriented. Highly recommend.

Kia ora Barbara, It is wonderful that we had you staying with us at Novotel Auckland Airport and thank you for your great review. It is fantastic to hear that you decided to end your NZ trip with us- just a hop, skip and a jump to the terminal. I am very delighted you thoroughly enjoyed your time spent at Our Place, thank you for your great feedback directed towards the team we have and I trust New Zealand served you well! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport

早朝便に便利!空港直結のホテル

お客さまの声 3.5/5

Flowren ファミリー - 29/01/2020 確認済みレビュー すべて

翌日の日本への帰国便を利用するために宿泊しました。ベッドは大きくとても快適でした。バスタブがあったのでゆっくり疲れをとることができました。 残念だったのは、部屋が駐車場ビューだったこと。空港側の部屋だったら飛行機の発着を見ることができたようです。初めにリクエストをしておくべきでした。

Kia ora Flowren, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am delighted to learn of your recent expereince with us at Our Place. I am thrilled you appreciated the comfort of our rooms and beds! My apologies for the delay in checking you in however, I trust this did not hinder your stay too greatly. Also you are welcome to request a runway view during your next stop-over and the team will be happy to assist. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Quick and Easy

トリップアドバイザーの評価 5.0/5

451cj 27/01/2020 トリップアドバイザー認証口コミ

I recommend this beautiful hotel 5 stars 🌟 rating (from me). It’s right next to the airport like 1 minute walk to the international airport in Auckland. Very clean and beautifully laid out with busy business people in mind. The Resturant located on the second floor gives you a view of the plane ✈️ taking off and landing and the food was scrumptious.

Kia ora, It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is fantastic that you appreciated the surrounding views from our temporary restaurant! It definitely makes for a relaxing dining experience. I am delighted you thoroughly enjoyed your recent stay with us. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport

好立地、シンプルで清潔な客室

お客さまの声 4.0/5

Momo ご友人 - 26/01/2020 確認済みレビュー すべて

何度か利用したことがあります。以前はフロントの対応が事務的で冷たく感じましたが、今回は感じのよい応対で気持ちよく過ごせました。立地上、旅の最後に利用する人が多いと思うので、ホスピタリティの高い応対だと、気持ちよく帰国の途につけると思います。

Kia ora Momo, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is a pleasure to have had you visit us once more! I am delighted during this time our team looked after you well. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

好立地

お客さまの声 3.5/5

バ. カップル - 22/01/2020 確認済みレビュー すべて

二回目の宿泊になります。 空港そばなので帰国の飛行機の時間が早くても楽です。 ホテルも小綺麗です。

Kia ora バ., Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm pleased in learning of your return stay to Our Place, it is fantastic the location serves you well. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Much better than expected

トリップアドバイザーの評価 4.0/5

Claire95113 Couples - 19/01/2020 トリップアドバイザー認証口コミ

Haven't stayed in a Novotel for many many years so expectations were not that high - this hotel exceeded them on all levels (apart from the temporary works boarding off part of Reception, but these couldn't be heard anywhere else). Friendly and professional staff, very well appointed and quiet room with modern amenities and many connectivity options, even a built-in adaptor. Dining menu not extensive, but something available for most people, plus a set price dinner buffet which seemed popular, although we didn't choose it. Ideal for a very early or late flight, would definitely stay again.

Kia ora Claire, It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. A pleasure to have had you stop by. It is always fantastic to welcome our guests back who have been away for a long time. Much has changed I am sure- with our new restaurant currently in construction the team are doing their best to provide our guests with a satisfactory, temporary option of dining. Mid-march is the estimated time where Thirteen50 will be up and running- an exciting time to pay another visit if you feel so inclined! It is also fantastic to hear the team are still up to par in providing great, professional service! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport

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