Kia Ora, Thank you for your kind words regarding your recent stay. We are pleased to hear that our location and smooth check-in process contributed to your convenience. We look forward to welcoming you back on your next visit to Auckland. Sincerely, Rebecca Liddle General Manager

Kia Ora, Thank you for your positive feedback regarding our convenient location and day-use option. We are pleased to hear that our facilities met your needs during your stay. Your satisfaction is important to us, and we look forward to welcoming you back. Sincerely, Rebecca Liddle General Manager

Kia Ora Kaori, Thank you so much for sparing your valuable time and writing a review. We are delighted to know that you found our location convenient for your travelling arrangements. We consistently seek opportunities to improve our services for every guest to have the best stay and appreciate your feedback for our staff to be aware of. We do apologise that you found the design of our shower furnishings uncomfortable and unsettling; your valued feedback will be considered for future improvements. Thank you again for your review and we hope you will consider staying with us again. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Hiroshi, Thank you for your wonderful review! We're delighted to hear that you had an amazing time and enjoyed our convenient location. Our team takes great pride in providing friendly and helpful service, and your kind words mean a lot to us. We can't wait to welcome you back soon! Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Yukio, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Yuko, We very much appreciate your comments regarding your stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Toru, Thank you for your wonderful review! We're delighted to hear that you had an amazing time and enjoyed our safe and convenient location. Our team takes great pride in providing friendly and helpful service, and your kind words mean a lot to us. We can't wait to welcome you back soon! Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Naomi, We are delighted to hear that you enjoyed your stay and appreciate you taking the time to send us your feedback. Each member of our Team strives daily to deliver a positive guest experience; your joy serves as encouragement to all our staff. We appreciate having you as our guest, and we hope to welcome you back again soon. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Hirofumi, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Masaaki, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Yumiko, We are delighted to hear that you enjoyed your stay and appreciate you taking the time to send us your feedback. Each member of our Team strives daily to deliver a positive guest experience; your joy serves as encouragement to all our staff. We appreciate having you as our guest, and we hope to welcome you back again soon. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Natsumi, Thank you for your valuable feedback regarding the issue of the deposit refund you pointed out. I am very sorry that this has happened and am having the team look into this now. Sincerely Rebecca Liddle General Manager

Kia Ora Kyoko, Thank you for taking the time to share your experience with us during your recent stay at Our Place! We’re thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we’re delighted that we could do so for you. Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future for another outstanding stay! Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Mayuko, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport