Pullman Ninh Binh 5 stars

Dear Mister Sung W. C., Thank you for your feedback. We are pleased to hear that you found your stay comfortable. We appreciate your suggestions for improvement and will consider them as we continually strive to enhance our services and facilities. We look forward to welcoming you back in the soonest! Best regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Missus Hyewon P., Thank you for sharing your detailed feedback and for your kind words about our facilities and Heartists. We sincerely apologize for the inconvenience you experienced during the booking and check-in processes, particularly the delayed email response and the lack of clear communication regarding the payment arrangement. We are pleased that Hana was able to assist and resolve the matter for you. Your feedback is highly appreciated, and we will use it to further strengthen our team training, particularly on Accor member benefits, payment arrangements, and communication, to ensure a smoother experience for our guests. We also appreciate your comments regarding the elevators and will continue to follow up on this matter. We hope to have the pleasure of welcoming you back for a much more seamless stay. Warm regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Valued Guest, Thank you for taking the time to share such constructive feedback with us. We sincerely apologize that certain aspects of our service and operations did not fully meet the five-star experience you expected, particularly regarding the room condition, elevator operation, breakfast replenishment and quality, and communication with some of our Heartists. We understand that while these details may seem small individually, they can make an important difference to the overall guest experience. As your stay took place during a particularly busy holiday period, the high occupancy did place additional pressure on some of our operations. However, we recognize that this should not compromise the service standards we strive to deliver. Your feedback is therefore greatly appreciated and will be shared with the relevant teams as we continue to strengthen our operational consistency, attention to detail, and service standards. We are grateful that you recognized the potential of Pullman Ninh Binh, and we sincerely hope to have the opportunity to welcome you back and provide an experience that is more reflective of the five-star standards you expected from us. Warm regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister LE N. D., Thank you for your kind feedback. It is wonderful to hear that you enjoyed your experience, particularly our efficient check-in process, attentive staff, and diverse food options. Your appreciation will certainly motivate the team at Pullman Ninh Binh to continue delivering exceptional service. We look forward to welcoming you back in the near future. Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister Lunetta A., Thank you very much for your wonderful review. We are delighted to know that you enjoyed the spacious and comfortable rooms, our breakfast selection, and the beautiful views of Ninh Binh. It is especially heartening to hear that our Heartists were kind and attentive to your needs. Your kind words are a wonderful encouragement to the entire team and inspire us to continue creating warm and memorable experiences for our guests. We truly appreciate your recommendation and look forward to welcoming you back to Pullman Ninh Binh for another beautiful stay. Warm regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh