Fairmont Wuhan 5 stars

Customer review rating (ALL Rating) 4.5/5 352 reviews

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Description

Hotel extras

  • Central location near corporate offices and the popular Jianghan Road shopping area.

  • Extensive wellness facilities including an indoor glass-ceilinged pool, a spa and a gym.

  • Five distinctive dining options, from a chic café to a modern regional Chinese restaurant.

  • Over 2,000 square metres of meeting and event space including the glamorous Grand Ballroom.

Our accommodation(s)

Hotel location

Fairmont Wuhan

249 Huaihai Road, Jianghan District, not applicable
430023 WUHAN
China

GPS:30.598859, 114.250471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  352 reviews

TripAdvisor Rating  5.0/5  3,750 reviews

Excellent Judgement

TripAdvisor rating 5.0/5

Go47146755086 TripAdvisor review

I stayed on the Club Floor from September 4th to 6th, 2024. The staff were consistently attentive and polite, but Mandy, the Club Floor Manager, really stood out. She was not only gracious and attentive but also went above and beyond to assist me with a delivery service. Although this request was against hotel policy, Mandy made an exception when she realized it was important for my return to my home country. Her willingness to make this exception reflects excellent judgement and true leadership. Keep up the great work!

Dear guest, thank you for staying at Fairmont Wuhan. We are very pleased to receive your positive feedback of the hotel's services. Fairmont Wuhan is committed to providing you with a wonderful stay with "unique craftsmanship and elegance" experience. Your sharing gives us greater motivation to continuously improve the quality of our service. We are looking forward to your next visit, to give us the opportunity to create more beautiful memories for you!

Bad service attitude

Customer review rating 0.5/5

Q Friends - Confirmed reviews ALL

Front desk person was rude. Not professional with bad service attitude

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Fairmont Wuhan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Outstanding Service beyond my expectation

Customer review rating 5.0/5

Richard Y. Couples - Confirmed reviews ALL

I am writing to express my heartfelt appreciation for the exceptional service provided during my recent stay at Fairmont Wuhan. My visit coincided with the Chinese Valentine's Day, and the room was beautifully decorated to mark the occasion. The thoughtful and meticulous preparation truly exceeded my expectations. I would like to specifically commend our butler, Rita, and the room attendant, Huang Lina. Rita's attentive and warm service made us feel incredibly welcomed and valued. Her professionalism and genuine care for our comfort were evident throughout our stay. Similarly, Huang Lina's dedication to maintaining our room's cleanliness and order was impeccable, and her efforts in the special decoration made our celebration even more memorable. Their outstanding service and attention to detail made our stay exceptional. We are deeply grateful for their contributions and will fondly remember this experience. I will gladly recommend your hotel to friends and family and look forward to our next visit. Thank you once again for making our stay so special. Sincerely,

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Fairmont Wuhan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything worked as it should!

Customer review rating 5.0/5

Walter Business - Confirmed reviews ALL

Good Service, good processes!

Dear Mr. L., We very much appreciate your comments regarding your stay at the Fairmont Wuhan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay

Customer review rating 5.0/5

Raffaele V. Business - Confirmed reviews ALL

The employees at Fairmont were very helpful and courteous.

Dear Mr. V., We very much appreciate your comments regarding your stay at the Fairmont Wuhan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,859 reviews 9.2/10 Location
  • 3,134 reviews 9.1/10 Room
  • 5,383 reviews 9.5/10 Service
  • 6 reviews 8.3/10 WiFi
  • 2,408 reviews 9.7/10 Vibe
  • 1,647 reviews 9.3/10 Amenities
  • 1,049 reviews 8.7/10 Comfort
  • 1,024 reviews 9.4/10 Cleanliness

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