Fairmont Wuhan

Customer review rating (ALL Rating) 4.5/5 371 reviews

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ALLSAFE approved hotel

Hotel extras

  • Central location near corporate offices and the popular Jianghan Road shopping area.

  • Extensive wellness facilities including an indoor glass-ceilinged pool, a spa and a gym.

  • Five distinctive dining options, from a chic café to a modern regional Chinese restaurant.

  • Over 2,000 square metres of meeting and event space including the glamorous Grand Ballroom.

Our accommodation(s)

Hotel location

Fairmont Wuhan

249 Huaihai Road, Jianghan District, not applicable
430023 WUHAN

GPS:30.598859, 114.250471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  371 reviews

TripAdvisor Rating  5.0/5  2,799 reviews

Certificate of excellence 2022


Customer review rating 1.5/5

Ken Business - Confirmed reviews ALL

Hotel "hardware" and "decoration" is good in general, however, 1. service is very poor esp. for front deck, 2. low quality breakfast that is no way near "Luxury".

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Room is spacious and facilities are relatively new. Service Ok.

Dear Ms. Z., Thank you for taking the time to tell us about your experience at the Fairmont Wuhan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good located high end hotel in Wuhan

TripAdvisor rating 5.0/5

Carne L Solo travel - TripAdvisor review

Very well received from the check-in, staff helped me take my luggages and walk me directly through the lobby. My personal butler help me do a very quick check-in and ask me everything I need, really helpful. Fairmont Gold team is excellent, Jessica, Mandy, Zoey, they just try everything to meet my demands, really nice! Housekeeping staff is also at the top level, Zhu Xiao fang help me to fill water and do gave me back my laundries on time, amazing service, xiexie🌹 Briefly, i did enjoy my stay there as a business/casual trip. Probably come back next time when I back in town.

尊敬的客人, 感谢您入住武汉泛海费尔蒙酒店,我们非常欣慰地收到您对酒店服务地肯定,武汉泛海费尔蒙致力于为您提供“匠心别致,隽雅之堂”的美好入住体验,您的分享给了我们更大的动力去不断提升我们的服务品质。我们期待着您的再次到访,让我们有机会为您创造更多美好回忆!

Terrible experience

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Unacceptable dirty and noisy guest room

敬爱的何先生, 感谢您花时间分享您的经历。虽然我们希望能够给您更好的住宿体验,但您的评论对我们学习并改进我们的服务非常重要。我们虽然致力于为顾客提供好的住宿体验,但很显然我们的服务仍然存在缺失,且不能使您满意。如果您愿意给我们一个机会来赢回您的信任,我可以向您保证我们将会尽全力让您获得最佳的酒店住宿体验,并使您再次喜欢我们的酒店。 祝好,

A cozy staycation in Wuhan

Customer review rating 5.0/5

Edwards W. Families - Confirmed reviews ALL

The lounge service was really impressive, with careful service to all the guests, especially to my little baby. Many thanks to all the staffs in the lounge who have provided us with support, from traveling advice to baby food preparation. I will definitely recommend my friends to stay in the suite in the Fairmont, which was properly arranged with a big living room and soft king-size bed.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Fairmont Wuhan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,502 reviews 9.2/10 Location
  • 2,461 reviews 8.7/10 Room
  • 4,178 reviews 9.2/10 Service
  • 1,816 reviews 9.7/10 Vibe
  • 1,233 reviews 9.2/10 Amenities
  • 903 reviews 8.1/10 Comfort
  • 773 reviews 8.9/10 Cleanliness
  • 753 reviews 8.9/10 Breakfast

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