Fairmont Wuhan

Customer review rating 4.3/5 115 reviews

ALLSAFE approved hotel

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Fairmont Wuhan
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+ 21 Services

Hotel extras

  • Labeled ALLSAFE

  • Central location near corporate offices and the popular Jianghan Road shopping area.

  • Extensive wellness facilities including an ind oor glass-ceilinged pool, a spa and a gym.

  • Five distinctive dining options, from a chic café to a modern regional Chinese restaurant.

  • Over 2,000 square metres of meeting and event space including the glamorous Grand Ballroom.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rental
Catering
  • 4 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Copy/print service available Paying

Hotel location

Fairmont Wuhan

249 Huaihai Road
Jianghan District
430023 wuhan
china

Tel: +862783698888

Fax: (+86)27/83698808

Check-in from 14h00

Check out up to 12h00

  • WUHAN BUSINESS CENTER :  LINE 3 & Line 7, Exit K

  • By plane

    WUHAN TIANHE At 26km / 16.16 miles

  • By train

    HANKOU RAILWAY At 2.7km / 1.68 miles

GPS :30.598859, 114.250471

Our accommodation(s)

Combining clean lines with classic elements such as silk carpets, all 318 rooms and suites at our Wuhan luxury hotel include Nespresso coffee machines and rain showers. Suites offer privileges like exclusive lounge access, and some have kitchenettes.

Our restaurants and bars

1907 BAR · GRILL

Type of cuisine: Other cooking style

Explore the ultimate dining experience of top quality steaks from all over the world and innovative dishes, choose your favorite cuts from the ageing room preserved supreme flavor. Sip an aperitif or drink in the vibrant, classic and happening cool bar.

EMPRESS PASTRIES

Type of cuisine: Other cooking style

The Empress Pastries will treat you with a luring selection of homemade pastries, chocolates, bread, sandwiches and comfort food. Pamper yourselves with the most excellent Belgium and Swiss handcrafted chocolates, truffles and Devil Chocolate Cake.

CAFÉ CBD

Type of cuisine: International

The stunning Café CBD embraces a mixed ambience of old Parisian and contemporary food market featuring four distinguished open kitchens, where you will enjoy sumptuous buffet of gastronomic global cuisines and a choice of A la carte menu.

JIANG COURT

Type of cuisine: Chinese

Meticulously designed to reflect Wuhan's origin, Jiang Court offers authentic Hubei and Cantonese cuisines. In the largest Private Dining Room features live cooking kitchen, chefs can prepare exquisite dishes for guests to feast like a connoisseur.

LOBBY LOUNGE

Modern and elegant, Lobby Lounge is the ideal rendezvous place throughout the day, offering an impressive array of tea, coffee, cocktails, wines and spirits where guests will also enjoy their favorite gourmet from snacks to afternoon tea.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

1907 BAR · GRILL

Plus a cool, hip bar where you can meet and relax, with a subtle yet energetic atmosphere. It also features a sophisticated selection of snacks, excellent wine and champagne, and a mixologist until late in the evening.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 1,200

  • Maximum capacity: 1320 people

  • Maximum banquet capacity: 720 people

Find out more

Our guest reviews for
Fairmont Wuhan

100% genuine reviews from our guests

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ALL Rating 4.3/5

115 reviews

generally OK

Customer review rating 3.0/5

Anonymous Business - 28/07/2021 Confirmed reviews ALL

the smell is not good

尊敬的王女士: 十分感谢您下榻武汉泛海费尔蒙酒店并抽出宝贵的时间填写问卷。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在费尔蒙,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。特别是您提到的房间味道问题,我们客房部将持续积极跟进,相信会得到改善,谢谢您的反馈。 再次感谢您,希望在不久的将来有机会为您奉上更好的服务。 谨启 Ediva CAI 宾客体验经理

It was hard to have a complete leisure time

Customer review rating 3.0/5

Mr. W. Families - 16/07/2021 Confirmed reviews ALL

They who worked in the hotel, were not able to provide the comfortable service. I was arranged with matter room,broken air conditioner and doors needed repair. After changing room, I was annoyed with noisy around.Again, they forgot to move my welcome fruits to my room. Even with my seeing of fruits in the new room,they should take it away… It's totally unbelievable and unendurable. Such kind of rude i had never and never been suffered in any hotels! They seemed to be be inured to the accidents happened in the hotel,and foreign to the ways of solving problem.

Dear Mr. w., Thank you for taking the time to tell us about your experience at the Fairmont Wuhan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ediva CAI Guest Experience Manager

Well located. Perfect room

Customer review rating 4.0/5

Yongfei H. Business - 12/06/2021 Confirmed reviews ALL

Horrible experience at lobby bar. Will never go again!

尊敬的韩女士: 感谢您下榻武汉泛海费尔蒙酒店并抽出宝贵的时间填写问卷。 很开心您对我们的酒店位置及客房都很满意,也非常的遗憾您在我们大堂吧的不愉快经历,我们已反馈至餐饮总监处,也希望您能与我们分享详细的信息,也便于我们及时改正并提高。谢谢您的反馈。 再次感谢您与我们分享您的体验,我们真诚地期待您的下一次光临! 谨启 Ediva CAI 宾客体验经理

hardware is good

Customer review rating 3.5/5

Gy Business - 04/06/2021 Confirmed reviews ALL

service level and detail level need to be improved

尊敬的杨女士: 感谢您下榻武汉泛海费尔蒙酒店并抽出宝贵的时间填写问卷。 我已将您的意见与我们的团队一起分享。后期我们会加强服务意识及服务细节的培训,希望下次能为您带来更加优质的服务。 再次感谢您与我们分享您的体验,我们真诚地期待您的下一次光临。 谨启 Ediva CAI 宾客体验经理

Overall okay.

Customer review rating 2.5/5

J. H. Couples - 26/05/2021 Confirmed reviews ALL

The front desk girl was very nice and helpful. The room is clean and tidy, however, the whole stay experience was ruined by some noisy neighbours who were staying right next to my room. I would say the hotel really needs to upgrade your sound proof system. I can hear exactly what my next door neighbours were saying at 2am in the morning. Wasn’t very pleasant for me. The staff wasn’t able to locate the noise after my complaint, the noise continued for at least another half an hour. Not even a single compensation was given by hotel except for lots of verbal apologies. I hope for a better experience upon my next trip.

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Fairmont Wuhan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the noisy issue and the way we deal with it, we are so sorry for you. and we'll learn from it, believe that we'll bring better experience to you next time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Ediva CAI

每次入住 问题不断;So lucky to experice different problems and issues every time

Customer review rating 2.5/5

Mike X. Business - 26/04/2021 Confirmed reviews ALL

Conveniece location, poor room facility qulity and need improve service level

尊敬的肖先生: 感谢您下榻武汉泛海费尔蒙酒店并抽出宝贵的时间填写问卷。很遗憾此次未能达到您的期望,请允许我向您表达我最诚挚的歉意。 您的宝贵意见对我们非常重要,酒店管理层也尤其重视。我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的体验,希望在不久的将来有机会为您奉上更好的服务。 谨启 Ediva CAI 宾客体验经理

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