Fairmont Wuhan 5 stars

Customer review rating (ALL Rating) 4.6/5 150 reviews

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Description

Hotel extras

  • Central location near corporate offices and the popular Jianghan Road shopping area.

  • Extensive wellness facilities including an indoor glass-ceilinged pool, a spa and a gym.

  • Five distinctive dining options, from a chic café to a modern regional Chinese restaurant.

  • Over 2,000 square metres of meeting and event space including the glamorous Grand Ballroom.

Our accommodation(s)

Hotel location

Fairmont Wuhan

249 Huaihai Road, Jianghan District, not applicable
430023 WUHAN
China

GPS:30.598859, 114.250471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  150 reviews

Customer review rating 4.0/5

Yingqiu P. Families - Confirmed reviews ALL

Customer service is excellent! Room is very clean.

Dear Ms. P., Thank you for your positive feedback. We are delighted to hear that you had a good stay and that our customer service and room cleanliness met your expectations. Your satisfaction is our priority. Unfortunately, we did not receive a full score feedback. If there is anything that we could be enhanced, please feel free to tell us. Best regards, Fairmont Wuhan

Customer review rating 5.0/5

Abdelkhalek M. Friends - Confirmed reviews ALL

Fantastic room, great location, good gym, awesome service

Dear Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Wuhan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Xiao W. W. Couples - Confirmed reviews ALL

浴缸地漏回弹装置不灵敏,浴缸排水按了半天才弄好。酒店设计时尚很好看,电视机有点小了,其他还不错

尊敬的吴女士: 十分感谢您花时间告诉我们有关您在武汉泛海费尔蒙酒店的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在武汉泛海费尔蒙酒店,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Customer review rating 4.0/5

Tian D. Friends - Confirmed reviews ALL

套房非常大,有100多平方米,装修是偏中式的,很棒的浴缸,舒服的床品,金樽酒廊的服务和餐食也都很不错,美中不足就是淋浴间的下水有问题,使用完之后会滴水/水流声持续很长一段时间。

尊敬的代先生: 感谢惠赐有关下榻武汉泛海费尔蒙酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Customer review rating 1.0/5

Xiao Y. L. Business - Confirmed reviews ALL

前台说因为我说飞猪预定,不能给账单。我说这个不合理,要给账单,不然无法报销。前台说好的,给你电子账单,但后续依然没给账单。

尊敬的利先生, 感谢您花时间分享您的经历。虽然我们希望能够给您更好的住宿体验,但您的评论对我们学习并改进我们的服务非常重要。我们致力于为顾客提供好的住宿体验,但很显然我们的服务仍然存在缺失,且不能使您满意。如果您愿意给我们一个机会来赢回您的信任,我可以向您保证我们将会尽全力让您获得最佳的酒店住宿体验,并使您再次喜欢我们的酒店。 祝好,

Other web-users rate our hotel

  • 1,435 reviews 9.3/10 Location
  • 2,754 reviews 9.3/10 Room
  • 4,540 reviews 9.6/10 Service
  • 6 reviews 10/10 WiFi
  • 1,985 reviews 9.7/10 Vibe
  • 1,346 reviews 9.4/10 Amenities
  • 941 reviews 9.1/10 Comfort
  • 869 reviews 9.2/10 Cleanliness

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