Fairmont Wuhan 5 stars

Customer review rating (ALL Rating) 4.6/5 138 reviews

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Description

Hotel extras

  • Central location near corporate offices and the popular Jianghan Road shopping area.

  • Extensive wellness facilities including an indoor glass-ceilinged pool, a spa and a gym.

  • Five distinctive dining options, from a chic café to a modern regional Chinese restaurant.

  • Over 2,000 square metres of meeting and event space including the glamorous Grand Ballroom.

Our accommodation(s)

Hotel location

Fairmont Wuhan

249 Huaihai Road, Jianghan District, not applicable
430023 WUHAN
China

GPS:30.598859, 114.250471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  138 reviews

Customer review rating 4.5/5

Dennis A. P. Families - Confirmed reviews ALL

Our experience was an arrival subsequent to a Yangtse cruise - tired and weary - Jessica (manger) liaised with my wife and attended our (platinum Status) upgrade expediently and professionally - the room exceeded our expectations and the service and attention to detail were superb. Only disappointment was the executive lounge - yes, very well presented and appointed and the staff responded well and courteously to our requests - BUT the food was not of the standard nor daily diversity expected and service staff had to be asked to clear away plates over the two hour happy hour when there were very few guests - the lounge should "speak" to those who are there and the staff, and the catering, should be of a better standard. If it were not for the lounge attentiveness and catering diversity, we would have happily scored this hotel the perfest-10; because you deserve that - you are a super hotel with a super management being let down by staff (service and catering) attending your high-end loyal customers whose references and referrals matter.

Customer review rating 4.5/5

Kim S. L. Families - Confirmed reviews ALL

Warm service rendered by hotel staff.

Dear Mr. L., Thank you for your comment regarding your stay with Fairmont Wuhan. We are delighted to hear that you found our hotel room comfortable and appreciated the warm service from our staff. Your feedback is highly valued to us. We are looking forward to your next visit in a near future, and make special happen! Best regards, Fairmont Wuhan

Customer review rating 4.0/5

Yingqiu P. Families - Confirmed reviews ALL

Customer service is excellent! Room is very clean.

Dear Ms. P., Thank you for your positive feedback. We are delighted to hear that you had a good stay and that our customer service and room cleanliness met your expectations. Your satisfaction is our priority. Unfortunately, we did not receive a full score feedback. If there is anything that we could be enhanced, please feel free to tell us. Best regards, Fairmont Wuhan

Customer review rating 5.0/5

Abdelkhalek M. Friends - Confirmed reviews ALL

Fantastic room, great location, good gym, awesome service

Dear Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Wuhan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Xiao W. W. Couples - Confirmed reviews ALL

浴缸地漏回弹装置不灵敏,浴缸排水按了半天才弄好。酒店设计时尚很好看,电视机有点小了,其他还不错

尊敬的吴女士: 十分感谢您花时间告诉我们有关您在武汉泛海费尔蒙酒店的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在武汉泛海费尔蒙酒店,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Other web-users rate our hotel

  • 1,373 reviews 9.3/10 Location
  • 2,660 reviews 9.3/10 Room
  • 4,354 reviews 9.6/10 Service
  • 6 reviews 10/10 WiFi
  • 1,922 reviews 9.7/10 Vibe
  • 1,271 reviews 9.3/10 Amenities
  • 898 reviews 8.9/10 Comfort
  • 873 reviews 9.2/10 Cleanliness

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