Avis-klantbeoordeling (ALL beoordeling) 4.4/5 2.181 beoordelingen
De authentieke, moderne 1624 kamers en suites van Swissôtel Al Maqam Makkah ademen een verwelkomende sfeer en bieden u de kalmte en gemoedsrust waarnaar u zo verlangt.
Swissôtel Al Maqam Makkah
King Abdul Aziz Endowment, Tower F,Ibrahim Al-Khaleel St., 21955
21955 Al Maqam
Telefoon +966 12 577 5800
E-mailadres voor contact
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Enjoy a wide variety of international and oriental dishes in a unique atmosphere at Al Khairat Restaurant and spend unforgettable times with family and friends at unforgettable gatherings.
Enjoy a selection of mouthwateringly delicious pastries and tea and coffee assortments in the picturesque surroundings of Masharif Lounge.
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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnachtMeer informatie
Relax37799530527 Gecertificeerde beoordeling door TripAdvisor
So first things first when we arrived in the reception, we weren't welcomed by anyone, and the receptionist was i'd say a young teenager who was busy laughing with his co-workers instead of trying to give us a hand with our check in until we had to repeat ourselves multiples times then he noticed us, so yeah that's one, the receptionist doesn't do his work properly. Second, one day I came back to my room and I found a black cricket on the floor right next to my praying mat, and keep in mind this hotel is rated 5 stars. Then when I go out, I find 2 crickets in the hallway. Third, as me and my mother were leaving the hotel to go to the mosque some man who works in the hotel just ran into us and didn't even apologize until we called him out for it, but he dragged it on by raising his hands in a disrespectful way while talking. Fourth, the service is bad downstairs at the buffet, during suhoor our table was dirty and we asked a waiter to come clean this up, as it was dusty and had crumbs everywhere, the waiter asked us to give him a minute, and we said sure of course, but he never came back. Until we had to call in another waiter who helped us out. Fifth, as I left to pray at the mosque in the morning, I then came back to my room right before iftar time meaning around 6pm, and I see that no one from the housekeeping has even tried to enter this room and clean it. Then I went to eat iftar after prayer, and no one has touched the room, so they basically completely forgot that my room has ever existed. 6th, they don't even answer the phone when calling them from the room. To conclude everything, we have paid a lot of money for our stay here and this isn't the server of a 5 star hotel, a 3 and 4 star that are way cheaper would offer better service then this. Lowballing people is not good.
Habibamine Stellen - Gecertificeerde beoordeling door TripAdvisor
check-in was horrible with Rayan from reception who at 3 pm told me that my room was not available and that checkin in Ramadan is at 6 pm, he gave us a room not in line with the reservations (2 beds) and told me: "come to reception at 6 pm so we can see if your room is ready". I had to escalate to a manager that solved it right away. food iftar was so crowded, felt like a cafeteria rather than a 5 star hotel. Had to wait for elevator 5 mins every time as I was on a high floor
Happiness60722557898 Gecertificeerde beoordeling door TripAdvisor
Room is with makkah view has different experience, made praying very convenient when the haram masijid is full, so we can pray from the room and watch the tarawih. in general the hotel is great, the and restaurant’s staff are wonderful and very friendly , Faisel and Turki location is the best to makka masjid
Locatie is prima
Mohammed Stellen - ALL bevestigde berichten
Alles is heel duur en personeel mag wat vriendelijke en sneller werken vooral in de restaurant!!
Beste Soufiane, Bedankt voor uw positieve feedback over onze locatie die direct uitkijkt op de heilige Kaaba. We zijn altijd vereerd u te mogen verwelkomen in Swissotel Al Maqam Makkah. We willen u laten weten dat uw feedback wordt gewaardeerd en is doorgestuurd naar de betrokken afdeling. Wachtend om u binnenkort weer van dienst te zijn bij uw volgende bezoek. Hartelijke groeten, Swissotel Al Maqam Mekka.
Najim Vrienden - ALL bevestigde berichten
Beste gast, we zijn blij dat u een Zwitserse vitaliteitservaring heeft gehad tijdens uw verblijf in Swissotel Al Maqam Makkah. Het was ons een genoegen u van dienst te zijn en we kijken ernaar uit u binnenkort weer te mogen verwelkomen. Met vriendelijke groeten, Swissotel Al Maqam Mekka.
In samenwerking met TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price