Swissôtel Al Maqam Makkah 5 sterren

So first things first when we arrived in the reception, we weren't welcomed by anyone, and the receptionist was i'd say a young teenager who was busy laughing with his co-workers instead of trying to give us a hand with our check in until we had to repeat ourselves multiples times then he noticed us, so yeah that's one, the receptionist doesn't do his work properly. Second, one day I came back to my room and I found a black cricket on the floor right next to my praying mat, and keep in mind this hotel is rated 5 stars. Then when I go out, I find 2 crickets in the hallway. Third, as me and my mother were leaving the hotel to go to the mosque some man who works in the hotel just ran into us and didn't even apologize until we called him out for it, but he dragged it on by raising his hands in a disrespectful way while talking. Fourth, the service is bad downstairs at the buffet, during suhoor our table was dirty and we asked a waiter to come clean this up, as it was dusty and had crumbs everywhere, the waiter asked us to give him a minute, and we said sure of course, but he never came back. Until we had to call in another waiter who helped us out. Fifth, as I left to pray at the mosque in the morning, I then came back to my room right before iftar time meaning around 6pm, and I see that no one from the housekeeping has even tried to enter this room and clean it. Then I went to eat iftar after prayer, and no one has touched the room, so they basically completely forgot that my room has ever existed. 6th, they don't even answer the phone when calling them from the room. To conclude everything, we have paid a lot of money for our stay here and this isn't the server of a 5 star hotel, a 3 and 4 star that are way cheaper would offer better service then this. Lowballing people is not good.

check-in was horrible with Rayan from reception who at 3 pm told me that my room was not available and that checkin in Ramadan is at 6 pm, he gave us a room not in line with the reservations (2 beds) and told me: "come to reception at 6 pm so we can see if your room is ready". I had to escalate to a manager that solved it right away. food iftar was so crowded, felt like a cafeteria rather than a 5 star hotel. Had to wait for elevator 5 mins every time as I was on a high floor

Room is with makkah view has different experience, made praying very convenient when the haram masijid is full, so we can pray from the room and watch the tarawih. in general the hotel is great, the and restaurant’s staff are wonderful and very friendly , Faisel and Turki location is the best to makka masjid

Alles is heel duur en personeel mag wat vriendelijke en sneller werken vooral in de restaurant!!

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