Pullman Zamzam Makkah 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 1.076 beoordelingen

Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 MAKKAH, Saoedi-Arabië

Extras van het hotel

  • Op korte afstand van Al Masjid Al Haram en de Heilige Kaäba.

  • Gedeeltelijk zicht op de Heilige Kaäba, Al Masjid Al Haram, Jebel Noor (grot van Hira), enz.

  • Ruime kamers en suites.

  • Gratis WiFi

  • Grenst met winkelgalerij met een grote verscheidenheid aan internationale merken.

Dit hotel is onderdeel van Planet 21 en streeft naar Positieve Gastvrijheid.

ALLSAFE goedgekeurd hotel

Onze accommodaties

Ruime & elegante ZamZam Pullman kamers & Suites voor een actieve ontdekkingsreis naar het prachtige Makkah Al Mukaramah met deels uitzicht op de heilige Ka´aba, Al Masjid Al Haram, Jabel an Nur enz. Met gratis WiFi blijft u verbonden met uw geliefden. Iconisch hotel staat wereldwijd bekend om kenmerkende Executives Suites met uitzicht op Ka'ba en heeft veel stijlvolle ruimten voor gezinnen. Live-audio-uitzending op kamer zendt alle gebeden uit vanaf Al Masjid Al Haram.

Hotel locatie

Pullman Zamzam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saoedi-Arabië

Gps:21.419314, 39.824662

Telefoon +966 12 571 5555

Fax +966 12 571 5999

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Samengevat
Op het terrein
  • Parking
  • Pendeldienst
  • Restaurant
  • Hotel toegankelijk voor rolstoelen
  • Airconditioning
  • Wifi

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Meer informatie

ALL beoordeling  4.2/5  1.076 beoordelingen

TripAdvisor score  4.0/5  2.591 beoordelingen

Hospitality

Tripadvisor-waardering 5.0/5

GMF A Gecertificeerde beoordeling door TripAdvisor

I visited reception attended by Mr Yasser a smiling face boy. Extremely cooperative and coordinated me resolved my issue within no time. I appreciate the hotel management who trained the staff professionally. I’m sure hotel will maintain so much high level of service in future. God bless you.

Out dated and damp smell

Tripadvisor-waardering 2.0/5

734farhanas Gecertificeerde beoordeling door TripAdvisor

The rooms are small and bathrooms smell damp. After complaining couple of times the bathrooms were cleaned everyday but the rooms and bathrooms are run down. The safe box wasn't working. The hair dyer, bathroom itself look like from 70 century. This was not a 5 star experience at all. Only thing that we liked about this hotel was, it was in clock tower which is walking distance to the haram.

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Our experience

Tripadvisor-waardering 4.0/5

ishanfaizal Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Had a smooth check in for our group thanks to Manar at the front office. She is amazing and smart…knows to handle guests under pressure…she couldn’t give us extra keys for our rooms but she made a promise after a while it will be done…when we met her after prayers, she remembered us and ensured keys are ready…Hospitality at the best…The bell boys who took our bags up and house keeping team are great…however the concierge agents requires training to work under pressure. I approached them few times and whoever I met do not possess courtesy, friendliness, very rough how they handle guest inquiries as they are doing us a favour…overall our stay was good…this is not our first time staying at Pullman Makkah…

Dear Mr.Valued Guest , As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDI Guest Experience Manger

Shame on anyone who calls this a 5* hotel

Tripadvisor-waardering 1.0/5

Climber04743898998 Gecertificeerde beoordeling door TripAdvisor

Of all the places to be dishonest, they choose the footsteps of the haram. This hotel is close to a 2* or if generous then a 3* and not a chance at all that its a 5*. This is not a disgruntled occupant exaggerating his opinion its simply a fair reflection on the standard of the rooms/hallway/lifts and restaurants. Everythings broken from doors, lamps, light switches, sinks. Bathrooms are god awful and I tried 3 rooms and they all smelled damp. The only pleasent part of the hotel was the lobby (like most hotels) but other then that its truly truly run down and needs help. Its outrageous that theyre classified as 5* and anyone who calls them that (including themselves) should be ashamed of misleading people for monitory gains. I dont understand why theyre not held to account for advertising as a 5*

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Will definitely stay again

Tripadvisor-waardering 5.0/5

fdmendoza4 Soloreis - Gecertificeerde beoordeling door TripAdvisor

5/5 So I got to the hotel at 9.30am (ish) and there were no rooms available to check in early. Was told if 1 comes available i could have it and to try again jn an hour or so. I went back 1 hr later but nothing was still available. I mentioned to the person i just wanted to shower and go to the mosque. He then went and spoke to the manager who authored for me to check in at 10.30 am and gave me an upgraded room for free of charge. Once again thank you. (I checked in on 12/3/23)

Dear Mr.Valued Guest , As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDI Guest Experience Manger

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 3.585 beoordelingen 9.2/10 Locatie
  • 4.019 beoordelingen 4.1/10 Kamer
  • 7.017 beoordelingen 7.7/10 Service
  • 222 beoordelingen 2.2/10 Wifi
  • 1.763 beoordelingen 2.1/10 Sfeer
  • 1.654 beoordelingen 3.7/10 Netheid
  • 1.291 beoordelingen 3.1/10 Comfort
  • 965 beoordelingen 2.8/10 Voorzieningen

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