Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.4/5 1,649 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,649 reviews

TripAdvisor Rating  4.1/5  347 reviews

Certificate of excellence 2025

Great stay

Customer review rating 5.0/5

Thomas C. Couples - Confirmed reviews ALL

Dear Tamara & Thomas C., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Clean and good location friendly front desk

Customer review rating 4.5/5

Omar Families - Confirmed reviews ALL

Dear Omar, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our clean facilities, convenient location, and the friendly service from our Front Desk team. Your kind words mean a lot to us! We appreciate your comments regarding parking costs as well — your feedback helps us as we continue to look for ways to enhance our guest experience. We hope to welcome you back again soon! Shuichi Iwata Front Office/Reservations Manager Pullman Rotorua

The most perfect accommodation in Rotoroa

Customer review rating 4.0/5

John S. Families - Confirmed reviews ALL

Hello John, Thanks so much for the kind words! Happy to hear you had a smooth and comfortable stay and that the valet charging made things easier. Hope to see you again soon! Kind Regards, Camille Front Office

Very nice stay

TripAdvisor rating 5.0/5

968king Couples - TripAdvisor review

Dear 959glennk, Thank you so much for your kind review and recommendation! We're delighted to hear you and your wife had a comfortable and enjoyable stay with us. It’s great to know the room layout suited your needs and that our team, especially at reception, made a positive impression. We’re also glad the valet parking added convenience to your visit. We truly appreciate your support and hope to welcome you back next time you're in Rotorua! Warm Regards, Kaushi Fernando

Customer review rating 4.0/5

Anthony F. Families - Confirmed reviews ALL

Dear Anthony F., Thank you for sharing your feedback, and we’re glad to hear that you enjoyed your stay and found our team friendly. We sincerely appreciate your loyalty as a GOLD Accor Plus member and regret that your usual welcome experience and benefit acknowledgment were not up to standard during this visit. Your comments are incredibly valuable, and we will be sure to share them with our team to ensure we consistently deliver the recognition and service our valued members deserve. We truly appreciate your understanding and hope to warmly welcome you back soon for an even more seamless experience. Warm regards, Annabel Pullman Rotorua

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Other web-users rate our hotel

  • 823 reviews 8.4/10 Location
  • 1,311 reviews 7.7/10 Room
  • 1,210 reviews 8.6/10 Service
  • 13 reviews 8.1/10 WiFi
  • 386 reviews 7.6/10 Cleanliness
  • 324 reviews 7/10 Breakfast
  • 281 reviews 8.4/10 Vibe
  • 279 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.