Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.4/5 1,574 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,574 reviews

TripAdvisor Rating  4.1/5  348 reviews

Certificate of excellence 2025

Fantastic stay

Customer review rating 3.5/5

Mackenzie W. Families - Confirmed reviews ALL

My stay at the Pullman Rotorua was fantastic. The apartment exceeded expectations and was very comfortable. The breakfast buffet was great, though I had to laugh when another guest opened the door and the signature Rotorua aroma wafted in. As someone from a coastal Australian town, it definitely caught me off guard at first—but that’s part of the charm, and my cousin and I came to Rotorua for exactly that. It was an unforgettable and wonderful experience for someone who had never been before. On a separate note, I did notice a billing issue. As an Accor team member, I’m entitled to the discounted breakfast rate of $17.50 per person, but we were charged $35 each. The charge also wasn’t applied at check-in, which made it harder to catch until checkout. I’d appreciate any help in sorting this out.

Dear Mackenzie Thank you very much for your kind words and for choosing Pullman Rotorua for your stay. We’re delighted to hear that you enjoyed the apartment and the unique Rotorua experience! Regarding the breakfast billing, we sincerely apologize for the oversight. We have applied the correct Accor team member discount to your breakfast charges. The difference will be refunded back to your Visa card shortly. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm regards, Shuichi Iwata Front Office & Reservations Manager Pullman Rotorua

40th ANNIVERSARY TRIP NZ

TripAdvisor rating 5.0/5

Alycairns Couples - TripAdvisor review

Love this Hotel all the staff were extremely friendly and helpful. The gold card idea for Daimond members for complimentary drinks etc was a wonderful surprise and a great idea instead of a executive lounge. We really enjoyed that. Thanks for the lovely room upgrade it was an amazing view. Loved Rotorua we hopefully will be back.

Dear Alycairns, Thank you so much for your lovely review :) We're thrilled to hear you enjoyed your stay with us and appreciated our Gold Card benefits. We're also glad you loved the room upgrade and the amazing view of Rotorua. It was a pleasure to host you, and we truly hope to welcome you back again soon! Warm Regards, Kaushi Fernando

Great stay

Customer review rating 5.0/5

Thomas C. Couples - Confirmed reviews ALL

Hotel is well located for all the activities we were doing. Breakfast was fantastic.

Dear Tamara & Thomas C., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Clean and good location friendly front desk

Customer review rating 4.5/5

Omar Families - Confirmed reviews ALL

Clean and good location friendly front desk though the parking is a bit pricey

Dear Omar, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our clean facilities, convenient location, and the friendly service from our Front Desk team. Your kind words mean a lot to us! We appreciate your comments regarding parking costs as well — your feedback helps us as we continue to look for ways to enhance our guest experience. We hope to welcome you back again soon! Shuichi Iwata Front Office/Reservations Manager Pullman Rotorua

The most perfect accommodation in Rotoroa

Customer review rating 4.0/5

John S. Families - Confirmed reviews ALL

All the staff were friendly, the rooms were well-organized, and those with electric cars were charged overnight if they received valet service, so they used it so conveniently.

Hello John, Thanks so much for the kind words! Happy to hear you had a smooth and comfortable stay and that the valet charging made things easier. Hope to see you again soon! Kind Regards, Camille Front Office

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Other web-users rate our hotel

  • 798 reviews 8.3/10 Location
  • 1,274 reviews 7.7/10 Room
  • 1,177 reviews 8.6/10 Service
  • 9 reviews 8.8/10 WiFi
  • 369 reviews 7.5/10 Cleanliness
  • 317 reviews 7.1/10 Breakfast
  • 273 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.