Hotel Mercure Paris Gare de Lyon TGV 4 estrelas

Accor and in particular the Mercure branding have an annoying habit of not being consistent in their offer and the facilities. Had reserved a twin-bedded room a while ago but not stayed here before and was surprised that even though a member of their loyalty programme we were not upgraded to a better room. The reason being, there are no 'upgraded' twin rooms. Front desk polite and understanding and offered a privilege double room but not suitable for personal reasons so we stayed put in a room with a damaged bathroom door. Staff were most friendly and knowledgeable and everyone we encountered were very professional. Just wish Accor Hotels wouldn't rely on their customers posting reviews on the likes of Tripadvisor and enter meaningful and constructive dialog in an attempt to find loyal customers remain loyal to both the group and their brands.

Stayed at this chain many times. This hotel and staff, were very disappointing. Paid extra to check in early. A first. But, I wanted a nap as up traveling all night. She said they ‘upgraded’ my room. They were replacing locks and or door handles and all I could hear was drilling. So I paid a lot of money for a so so upgraded room that was extremely noisy. No nap. I stayed the one night and moved to a different hotel. Person checking me in must have been new?? She struggled with my questions and sought help. I said I was using points towards my stay. That never happened. I doubt I would ever consider this hotel again.

For us everything was perfect. The hotel is directly at the trainstation. Check-In was perfect and the room very clean und cosy. Breakfast was very good. A lot of choice from the buffet. We shall come back.

No geral, uma experiência positivo, más com ressalvas. 1) Café da manhã - Caro (19 euros) e não informado no momento do check-in: -- a) que não estava incluso --b) qual o valor 2) As estações estão mudando - entendo que é OUTONO - más e se faz um dia quente? 27, 28 graus. O ar condicionado CENTRAL está desativado, front desk me ofereceu ventilador. Achei isso meio ridiculo. É a mesma coisa que eu pedir desconto no preço porque o ar condicionado não está ativado. Afinal eu contratei um serviço completo - e não havia - no momento da contratação uma clausula dizendo que durante o outono e o inverno o ar condicional não funciona. Espero que durante o verão o ar condicionado esteja ATIVADO. 3) Deixei a plaquinha de POR FAVOR ARRUME O MEU QUARTO pendurada na porta. Retorno às 3 da tarde e o quarto não foi arrumado, sendo que eu queria relaxar e precisava trabalhar. Falei com a recepção e recebi a seguinte (e primorosa) explicação: "É melhor deixar sem a plaquinha, porque às vezes os funcionários não as lêem" - Preciso fazer algum comentário à respeito disso? Para que serve ter essa plaquinha então???

I reserved and paid for a Privilege Room but was allocated a much smaller standard room. The Privilege Rooms are on the 5th and 6th floors and my room was no. 723 on the 7th floor. This was much smaller and more basic than the room I paid for. When I queried this at reception I was told that all the larger Privilege Rooms were taken and I was allocated a smaller Privilege Room. You surely agree that this is not acceptable particularly as I am a long-standing loyal Silver Club Accor member. I look forward to your response.

Minha estadia foi curta e foi ótima .

Fomos muito bem recepcionados , o quarto estava limpo e aconchegante

Perfectly placed for my train trip the following morning. Bedroom was as expected - spacious and comfortable. Unfortunately there were refurbishing works going on in the reception area and bar area. Unable to get any wine for my welcome drink - other options were offered however. Slightly disappointing. Breakfast was very good, as ever.

The hotel has a very good location just beside the train station. The receptionists were nice Room is spacious and clean. The bed is so comfortable. The isolation is good. Just the bathroom is full of calcaire.

First, the sink in the bathroom clogged. So we washed our face and brushed teeth in baht tub. So corridor is small so it is not suitable for travelers with large suitcase. Also you need to pay for keeping lugguage at the hotel. Closet is one-foot deep and unusable. We have to put suitcase next to the bed. Also view is terrible. It's train station roof. And very noisy.

Equipe atenciosa e cordial. Qto limpo e confortável.

I was on a two-day business trip to Paris, coming from London and going to Geneva. A short taxi drive from the Gare du Nord to Gare de Lyon took me to this hotel that could not be closer to the train station from which my train was to leave in the morning. It is one of these luxurious Mercure geared to making a business stay pleasant and efficient. Obviously, some business meetings were being held there during my two-day stay. Within the station and just across it there are dozens of luxious rstaurants and excellent brasseries.. Highly recommended. Staff courteous and helpful.

Faltou espaço para acomodar roupas. Achei o atendimento bastante cortês

Gostamos, pois já é a segunda vez nos hospedamos no hotel.

A experiência foi bastante agradável, funcionários solícitos e prontos a solucionar eventuais problemas de forma rápida e eficaz. A limpeza do quarto e o frigobar a disposição do hóspede com café, água e suco é um diferencial muito agradável.