Dear Antonius, Thank you for your wonderful feedback. We are delighted to hear that you felt at home during your stay. Your satisfaction is our priority, and we look forward to welcoming you back soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Godelieve, Thank you very much for your wonderful review and for sharing your experience at SO/ Paris. We are delighted to hear that you enjoyed our central location, the comfort and design of your room, the peaceful atmosphere, and the panoramic views from our restaurant. Your kind words about the friendliness and helpfulness of our team are especially appreciated. Thank you as well for recognizing our breakfast waiter from Colombia and our valet team. Although you were unable to recall his name, we will do our best to identify him and ensure your compliments are shared. It will mean a great deal to both of them to know they contributed to making your stay so enjoyable. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back to SO/ Paris for another exceptional stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Arnoldus, Thank you very much for taking the time to share your kind feedback following your recent stay at SO/ Paris. We are delighted to read that you found our hotel very hospitable and enjoyed our great location, as well as the comfort of our rooms and beds. It is always a pleasure to know that our guests leave with such positive impressions. We are also especially grateful for your mention of Allen. Please be assured that your kind words will be shared with him, as recognition like yours is truly appreciated and very motivating for the team. We are thrilled to know that you are planning to return, and we very much look forward to welcoming you back to SO/ Paris for another memorable stay. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Antonius, Thank you very much for sharing your kind feedback regarding our team. We are truly delighted to know that every member of the staff contributed positively to your experience and that you felt genuinely cared for throughout your stay. Your comment that nothing was ever too much trouble is a wonderful recognition of the dedication and passion our team puts into creating memorable experiences for our guests. We will be very pleased to share your compliments with everyone at SO/ Paris Hotel. We look forward to welcoming you back again very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Mr D., Thank you so much for your continued loyalty to both Accor and SO/ Paris, and for taking the time to share such a thoughtful review of your experiences with us. Reading that SO/ Paris feels “a bit like a holiday” for you is truly wonderful and means a great deal to all of us. We are delighted that you continue to enjoy the warm welcome from our valet and reception teams, the peaceful atmosphere of the hotel, the comfort of our spacious rooms, as well as our breakfast offerings. Your kind recognition of Pape during breakfast has been proudly shared with him, and we will also make sure to identify and thank the Finnish member of our porter team you mentioned. Your appreciation is a true source of motivation for our teams. We are however sincerely sorry that, during this stay, you experienced a longer wait at the bar than during your previous visits. This is indeed unfortunate, especially as this is meant to be a place where our guests can fully relax, enjoy the cocktails, and take in the beautiful view over Paris. The level of attentiveness you encountered does not reflect the quality of service for which we strive to be known, and we truly regret this impression. We very much look forward to welcoming you back again soon for another relaxing Parisian getaway. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Abdulkadir, Thank you very much for your kind feedback regarding your stay at SO/ Paris Hotel. We are delighted to know that you enjoyed the comfort of your stay, the beautiful views, and our riverside location along the Seine. Creating memorable experiences in a unique Parisian setting is exactly what we strive for. We truly hope to have the pleasure of welcoming you back very soon for another enjoyable stay in Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Giovanni, Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly pleased to read that you had a very pleasant overall experience and appreciated the comfort of your room, as well as the food and beverage offerings during your stay. Regarding the charge for the minibar item, please allow me to clarify our procedure. As part of our standard practice, we carry out a post-departure minibar verification process. Even though we also check consumption at departure, it can occasionally happen that items are consumed but not recalled at the time of check-out. In your case, this is very likely what occurred, which led to the adjustment being made after your departure. We were therefore a little surprised, as we understood from our previous exchange that you were in agreement with the charge at the time we contacted you, even kindly suggesting that it could be offset against the breakfast tip left during your stay. At no point following our message did we receive any indication that you were not aligned with this procedure or the adjustment made. Please rest assured that this process is applied consistently to all our guests, and there was absolutely no intention to create any discomfort. We are sincerely sorry if this situation was perceived differently, as this was certainly not our intention. We also completely understand your disappointing , especially considering your positive overall experience with us. It is never our aim for a small detail to overshadow the quality of your stay. Should you wish, I remain at your disposal directly at ba… for any further clarification. We truly hope to have the pleasure of welcoming you back again soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Kimberly, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the friendly service, stunning views, and the delightful offerings from our rooftop terrace. Your recommendation means a lot to us. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Kris, Thank you for taking the time to share your feedback. I am truly sorry that your stay did not meet your expectations, particularly with the room not being made up, the dirty glasses, and your disappointing experience at Bonnie. I completely understand how frustrating and upsetting this must have been. Please rest assured that our teams took the necessary steps during your stay to address these matters and assist you as best as possible Please allow me to clarify that your room was not serviced because the “Do Not Disturb” sign was displayed. We always want to respect our guests’ privacy and comfort, which is why we never enter a room when this sign is up. I completely understand, however, that this may have caused confusion or inconvenience, and I apologize for that. As a gesture to help make up for these inconveniences, we offered €101 credit for the bar and minibar, and I sincerely hope this demonstrates our commitment to your comfort and satisfaction. Your feedback is invaluable to us, and I have shared all your comments with the relevant teams so they are fully aware and can maintain the highest standards for future stays. We truly hope to have the opportunity to welcome you back and provide the flawless experience you deserve. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Kristien, Thank you very much for your wonderful feedback! We are delighted to read that you enjoyed our prime location, the warm welcome from our teams, the comfort of our rooms, and of course the breathtaking view from our restaurant. Your kind words about the service and your 5-star recommendation truly mean a lot to us and to our entire team. It would be a real pleasure to welcome you back again very soon for another memorable stay at SO/ Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Marielle, Thank you ever so much for sharing such a wonderful review. We are thrilled to read that you enjoyed once again the comfort of your suite, the warm welcome, and the attentive service of our team. It is always a true pleasure to see you again at SO/ Paris, and I am deeply grateful for your continued trust and loyalty throughout your visits. Knowing that your stays with us bring you joy is the greatest reward for all of us. Your kind words about myself, Tom, and Guilherme are truly heartwarming, and I will be sure to share them with the entire team, who will be delighted to know they contributed to making your experience memorable. We very much look forward to welcoming you back again soon and to creating many more special memories with you in Paris. With my warmest regards, Bathilde Milandou Quality Manager - SO/ Paris

Beste Guy, Thank you very much for your kind words and for choosing to celebrate your 32nd anniversary with us! We are delighted to hear that you enjoyed your stay and that myself & Tom contributed to making your experience memorable. Your compliments about our staff, suites, and beds mean a lot to us. We also appreciate your feedback on the dining experience and are happy that the steak stood out. It is always a pleasure to welcome our loyal guests, and we look forward to hosting you again for another exceptional stay. Met vriendelijke groet, Bathilde Milandou Quality Manager - SO/ Paris

Dear Miranda, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our breakfast, lunch, and dinner offerings, as well as the stunning views and friendly service. We look forward to welcoming you back to SO/ Paris soon! Bathilde Milandou Quality Manager - SO/ Paris

Dear Sophie, Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed the beautiful room and breakfast experience. We appreciate your feedback about Restaurant Bonnie and will certainly take it into consideration for future improvements. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear André, Dear André, Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay in our junior suite and appreciated the elegance of our hotel and designer furnishings. It’s wonderful to know that the rooftop restaurant, including the breakfast experience, added a special touch to your visit. We look forward to welcoming you back for another luxurious stay soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Bianca, Thank you for your feedback. I’m pleased to hear you enjoyed the location of the hotel. However, I sincerely apologize for the inconvenience caused by the unexpected water issue, the room service, and the TV streaming service on your first day. This is certainly not the experience we aim to provide, and I understand how frustrating it must have been. I’m glad to hear that your second night was more enjoyable, and we will work to ensure that these issues are addressed so they do not affect future stays. I hope we have the opportunity to welcome you back and provide you with a flawless experience. Stefan Viard General Manager - SO/ Paris

Dear Sebas, Thank you for your kind review! I’m thrilled to hear you enjoyed your stay, from the attentive care of our team to the luxury experience and beautiful city views from our bar and restaurant. It’s wonderful to know we could contribute to a memorable time in Paris for you. We look forward to welcoming you back soon! Stefan Viard General Manager - SO/ Paris

Dear An, Thank you for your feedback. I'm sorry to hear that the pool access didn't meet your expectations. We aim to communicate any limitations in advance, and I apologize if this wasn’t made clear during your booking process. We hope to have an opportunity to welcome you back in the future with the full experience. Stefan Viard General Manager - SO/Paris

Dear Stefaan, Thank you for your feedback. I’m sorry to hear that you experienced noise disturbances during your stay, which impacted your overall experience. We strive to provide a peaceful and enjoyable environment for all our guests, and I apologize for falling short in this regard. We appreciate your kind words about our hotel, and I hope you'll consider staying with us again for a more restful visit. Stefan Viard General Manager - SO/ Paris