SO/파리 호텔 5성

Dear Jeongmin, Thank you very much for taking the time to share such detailed feedback following your stay at SO/ Paris. I am truly delighted to read that you found the hotel clean, comfortable, cozy, and ideally located, and that you felt it is a place you would gladly return to when visiting Paris. Your appreciation means a great deal to us, especially in a city where expectations are naturally very high. At the same time, I am sincerely sorry for the inconvenience you experienced regarding the shower drainage and the toilet flow. I fully understand how frustrating this can be in a room, and please accept my apologies for not meeting the level of comfort you rightly expect from us. Your comments have been shared with our technical team for immediate follow-up. Please be assured that the comfort of our guests is our absolute top priority, and we are very attentive to any detail that may impact your experience. On a very positive note, I am extremely grateful for your kind recognition of Valentin Gaudin, Cecilia Hartge, and Sophie Gaonach. It is always a pleasure to see our team members acknowledged for their dedication, and I will make sure they personally receive your compliments. We truly hope to have the pleasure of welcoming you back to SO/ Paris in the future and to offer you an even smoother and more comfortable experience. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Wooyong, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you found your accommodation comfortable, while we are truly sorry that certain aspects of your experience did not fully meet your expectations. We sincerely regret to learn that you experienced slow response times from our team, as well as a slower pace of service in the restaurant. This is not reflective of the level of attentiveness, efficiency, and experience we strive to provide. We fully understand how this may have impacted your overall enjoyment, and please rest assured that your comments have been shared with the relevant teams so that we can review our organization and reinforce our responsiveness and service delivery. Breakfast is an important moment of the day, and we aim to offer a varied and high-quality selection of fresh, seasonal products, served in a privileged setting with a unique view over Paris. Our goal is to provide a refined and energizing start to the day, combining both taste and atmosphere, and we regret that this was not fully the case during your stay. Your feedback is very valuable and will help us continue to refine both our service and the overall guest experience. We hope to have the opportunity to welcome you back to SO/ Paris in the future for a more seamless and satisfying stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear K., What a pleasure it was to read your wonderful review thank you sincerely for your kind words and for taking the time to share your experience. We are delighted that you enjoyed our convenient location and the distinctive hexagonal design of SO/ Paris, as well as the trendy yet luxurious atmosphere that makes our hotel so unique. It is especially rewarding to know that our team contributed to making your stay incredibly comfortable. I am particularly pleased that our Concierge team was able to secure the restaurant reservation you wished for there is nothing better than helping our guests create memorable Parisian moments. Your satisfaction with the smooth reservation process via our official website and email confirmation is also wonderful to hear, as we strive to ensure every step of the journey is seamless from the very beginning. Thank you again for your trust. We truly look forward to welcoming you back on your next trip to Paris. Please feel free to contact me directly at ba… should you need any assistance in preparing your future stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Hyungjin, First of all, we would like to thank you for taking the time to share your feedback regarding your recent stay at SO/ Paris. Once again, I would like to sincerely apologize for your experience. I am truly sorry that our standards did not fully meet your expectations and that your stay fell short of what you had anticipated. Please be assured that we take guest safety and privacy very seriously, and we regret the discomfort you felt during your stay. This is why I personally tried to reach you while you were still with us, to discuss your concerns and explain our policies directly. Our standards and procedures have been clearly communicated to you: verbally by our Housekeeping Manager and myself. No breach of security or privacy has been identified, as the “Do Not Disturb” sign on your room was not active. We truly appreciate your understanding, and we remain committed to providing a safe, comfortable, and respectful environment for all our guests. Your feedback is important to us, and it helps ensure that every stay at SO/ Paris meets the high standards we strive to maintain. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Hongseok, Thank you for your kind words. We are delighted to hear that you enjoyed the luxurious ambiance and tasteful décor of your room. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris