Dear Wooyong, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you found your accommodation comfortable, while we are truly sorry that certain aspects of your experience did not fully meet your expectations. We sincerely regret to learn that you experienced slow response times from our team, as well as a slower pace of service in the restaurant. This is not reflective of the level of attentiveness, efficiency, and experience we strive to provide. We fully understand how this may have impacted your overall enjoyment, and please rest assured that your comments have been shared with the relevant teams so that we can review our organization and reinforce our responsiveness and service delivery. Breakfast is an important moment of the day, and we aim to offer a varied and high-quality selection of fresh, seasonal products, served in a privileged setting with a unique view over Paris. Our goal is to provide a refined and energizing start to the day, combining both taste and atmosphere, and we regret that this was not fully the case during your stay. Your feedback is very valuable and will help us continue to refine both our service and the overall guest experience. We hope to have the opportunity to welcome you back to SO/ Paris in the future for a more seamless and satisfying stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear K., What a pleasure it was to read your wonderful review thank you sincerely for your kind words and for taking the time to share your experience. We are delighted that you enjoyed our convenient location and the distinctive hexagonal design of SO/ Paris, as well as the trendy yet luxurious atmosphere that makes our hotel so unique. It is especially rewarding to know that our team contributed to making your stay incredibly comfortable. I am particularly pleased that our Concierge team was able to secure the restaurant reservation you wished for there is nothing better than helping our guests create memorable Parisian moments. Your satisfaction with the smooth reservation process via our official website and email confirmation is also wonderful to hear, as we strive to ensure every step of the journey is seamless from the very beginning. Thank you again for your trust. We truly look forward to welcoming you back on your next trip to Paris. Please feel free to contact me directly at ba… should you need any assistance in preparing your future stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Hyungjin, First of all, we would like to thank you for taking the time to share your feedback regarding your recent stay at SO/ Paris. Once again, I would like to sincerely apologize for your experience. I am truly sorry that our standards did not fully meet your expectations and that your stay fell short of what you had anticipated. Please be assured that we take guest safety and privacy very seriously, and we regret the discomfort you felt during your stay. This is why I personally tried to reach you while you were still with us, to discuss your concerns and explain our policies directly. Our standards and procedures have been clearly communicated to you: verbally by our Housekeeping Manager and myself. No breach of security or privacy has been identified, as the “Do Not Disturb” sign on your room was not active. We truly appreciate your understanding, and we remain committed to providing a safe, comfortable, and respectful environment for all our guests. Your feedback is important to us, and it helps ensure that every stay at SO/ Paris meets the high standards we strive to maintain. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Hongseok, Thank you for your kind words. We are delighted to hear that you enjoyed the luxurious ambiance and tasteful décor of your room. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sun, Thank you very much for taking the time to share your feedback. We are delighted to hear that you appreciated the spaciousness and cleanliness of your accommodation it is always our goal to provide a comfortable and welcoming environment for our guests. SO/ Paris is a unique, design-driven 5-star property, offering contemporary luxury, exceptional comfort, and a distinct Parisian atmosphere. Located in the heart of the vibrant Marais district and just steps from the Seine, our hotel is within easy reach of iconic landmarks such as Notre-Dame, Île Saint-Louis, and the Bastille, offering guests both cultural richness and unmatched convenience. While I understand that the location may not have fully met your expectations, I hope you were able to enjoy the charm and energy of our neighborhood. I’m also glad you discovered our twice-daily cleaning service via the QR code our teams are always attentive to ensure our guests feel cared for and well-informed. We hope to have the pleasure of welcoming you back to SO/ Paris in the future for another enjoyable stay, where you can fully experience the comfort, design, and vibrant surroundings that make our hotel so unique. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sejune, Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback, as it helps us identify areas where we need to improve. We are truly sorry that several aspects of your stay did not meet your expectations, including your room, interactions with our team, your arrival and departure experience, and your time at our restaurant. The level of service you experienced, including disorganization and issues with cleanliness, is far below the standards we strive to provide, and we sincerely apologize for the inconvenience and disappointment this caused. Please be assured that we are taking your comments very seriously and addressing them with our restaurant and housekeeping teams to ensure that all water cups and tableware meet the highest hygiene standards, and that service is consistently attentive and well-coordinated. It is especially regrettable that your experience at Bonnie did not reflect the lively and festive atmosphere we aim to create. Bonnie is designed to be a vibrant place where guests can enjoy creative cocktails, a visually delightful menu, and a joyful ambiance. We are genuinely sorry that your visit did not allow you to experience the energy and excitement that make it a signature part of SO/ Paris. We also noticed your 7/10 rating for value for money and truly appreciate your feedback. SO/ Paris is part of a collection of singular hotels where every detail, from architecture and design to contemporary art and culinary experiences, is carefully curated to offer more than just a stay. Our purpose is to create a vibrant, inspiring atmosphere that reflects the Parisian art de vivre and goes beyond what one would expect from a traditional hotel. In addition, our prime location on the Seine, just steps away from Le Marais and close to many of the city’s cultural landmarks, allows our guests to experience Paris from a unique and privileged perspective. At SO/ Paris, the comfort and satisfaction of our guests is our top priority. Your observations are invaluable to us and will help us make the necessary improvements so that every aspect of our hotel meets the high standards our guests expect. If you wish to share more details about your stay, particularly regarding your room, interactions with our team, arrival and departure experience, or any other aspects that you felt did not meet your expectations, please do not hesitate to contact me directly at ba… Your insights are invaluable in helping us understand and address your concerns fully. We sincerely hope to have the opportunity to welcome you back and provide you with the seamless, enjoyable, and vibrant experience you should have had at Bonnie and throughout SO/ Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Min Y., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our breathtaking breakfast views over the Seine, as well as the comfort of your room and the friendly service from our team. Your kind words mean a lot to us. We look forward to welcoming you back soon for another memorable stay in the heart of Paris. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Seul, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you enjoyed the hotel’s facilities and the views of Paris. We sincerely apologize for the inconvenience caused by the sudden power outage. This was an unforeseen situation entirely beyond our control, and we regret any disruption it caused during your stay. Please rest assured that we are always here to ensure the comfort of our guests, and we are very sorry that our front desk’s response and the shower head issue did not fully meet your expectations. Your comments have been shared with our Maintenance and Front Office teams to prevent similar occurrences in the future. We truly appreciate your observations, as they help us continuously improve the guest experience. We hope to have the opportunity to welcome you back to SO/ Paris and provide you with a seamless and enjoyable stay. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Si, Thank you very much for taking the time to share your feedback regarding your stay at SO/ Paris. We are delighted that you appreciated the trendy style and the calm surroundings of our hotel. However, we are truly sorry for the inconveniences you experienced. We sincerely apologize that the pillow on your first day was not properly arranged and left on the sofa, causing discomfort. This fell short of the high standards we aim to provide, and we regret that it affected your comfort. We are also deeply sorry that the restaurant service did not meet your expectations. The slow pace of service is not reflective of the experience we strive to deliver. Please rest assured that your comments have been shared with both the housekeeping and restaurant management teams to ensure immediate improvements are made. We noticed your 7/10 rating for value for money and truly appreciate your feedback. SO/ Paris is part of a collection of singular hotels where every detail from architecture and design to contemporary art and culinary experiences is carefully curated to offer more than just a stay. Our purpose is to create a vibrant, inspiring atmosphere that reflects the Parisian art de vivre and goes beyond what one would expect from a traditional hotel. In addition, our prime location on the Seine, just steps away from Le Marais and close to many of the city’s cultural landmarks, allows our guests to experience Paris from a unique and privileged perspective. If you would like to share more about your experience, please do not hesitate to write to me at ba… Your feedback is extremely valuable to us, and we are committed to making every necessary adjustment to ensure a seamless and enjoyable stay in the future. We would be honored to welcome you back and provide you with the flawless experience you deserve. With my warmest regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Jahyun, Thank you for your kind words regarding your experience at SO/ Paris. We are delighted to hear that you found our facilities and service to be exceptional. Your feedback is greatly appreciated and motivates us to continue providing a high standard of hospitality. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear K., Thank you for sharing your feedback. We are glad to hear that you appreciated our location, but we sincerely apologize for the issues you encountered during your stay. We regret that the room cleaning did not meet your expectations and that your check-in experience was not as welcoming and efficient as it should have been. Additionally, we are sorry that the food was not replenished after 9 a.m., and we will address this with our team to ensure a better experience for all guests in the future. We hope to welcome you back and provide an improved stay. Bathilde Milandou - Quality Manager SO/ Paris

Dear Wheesung, Thank you for your wonderful review! We’re thrilled to hear that you had such a memorable experience at SO/ Paris. It’s great to know that you enjoyed the stylish interiors, spacious rooms, and the beautiful views of the Seine and Eiffel Tower from our BONNIE restaurant. We can’t wait to welcome you back on your next visit to Paris! Stefan Viard General Manager - SO/ Paris

Dear 임수영, Thank you for your feedback, and I apologize that your experience did not meet your expectations. We strive to provide a five-star experience for all our guests, and I’m sorry we fell short during your stay. Please rest assured that we will look into the matter to ensure improvements are made. Your insights are invaluable as we work to enhance our services. Stefan Viard General Manager - SO/ Paris