Raffles Jakarta 5성

고객 평점 (ALL 평가) 4.8/5 2,026 리뷰

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Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 Jakarta, 인도네시아

호텔설명

호텔 추가 정보

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

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호텔 위치

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
인도네시아

GPS:-6.224434, 106.824064

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  2,026 리뷰

TripAdvisor 평가  4.9/5  3,071 리뷰

2025으뜸 시설

고객 평점 3.0/5

Kyuho Y. 친구 - 전체(All) 통지 확인

전체적으로 만족스러운 스테이였습니다. 장점, 1. 직원들이 정말 친절하고 좋았습니다. 2. 방이 넓고 불편한 점이 거의 없었습니다. 단점, 1. 식음료가 다양하지 않아서 저녁 식사를 하려고 할 때 먹을만한 식당이 없었습니다. 2. 룸서비스로 저녁을 대신했는데 가격 대비 음식 맛이 좋지 않았습니다. 3. 버틀러 서비스 중에서 유일하게 이용한게 커피 였는데, 다른 호텔에서 버틀러 서비스를 많이 이용해 보지는 않았지만 보통 간단한 다과와 꽃 장식 등을 같이 서빙해주시는데 커피만 딱 가져다 주시는거 보고 서비스가 좋지 않다고 생각했습니다. 4. 온수가 원활하게 나오지 않았습니다.

Dear Valued Guest, Warm greetings from Raffles Jakarta, and thank you for sharing your thoughtful feedback with us. We’re truly grateful for your kind words about our friendly colleagues and the spaciousness of your room. It’s always heartening to know that our Heartists were able to create moments of comfort during your stay. At Raffles, we strive to deliver experiences filled with magic and enchantment, and I’m truly sorry that certain elements of your visit did not meet those expectations. Your impressions of our dining variety, in-room dining experience, and the presentation of our Butler service are well noted. These will be carefully reviewed with the relevant teams for immediate follow-up and improvement. We also noticed your comment that the welcome amenity and welcome drink fell below your expectations. I would be truly grateful if you could share more about what you were expecting or what felt lacking, your insight would be invaluable in helping us enhance this gesture of welcome and tailor it more meaningfully for our future guests. With regard to your feedback on the room upgrade, please allow me to clarify that your stay was indeed upgraded two categories higher, from a Raffles Room to a Signature Twin Bed Room, in line with your ALL Accor+ Gold membership benefits and room availability. I do apologize if this was not properly communicated at check-in, and we will work to ensure clearer recognition of such entitlements moving forward. We value your loyalty as an ALL Accor+ Gold Member, and it is always our pleasure to welcome you. On behalf of the entire team at Raffles Jakarta, I wish you and your loved ones a very Happy New Year, filled with joy, good health, and magical new beginnings. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Amazing!!!

트립어드바이저 평점 5.0/5

IrisTr1 TripAdvisor 인증 리뷰

Amazing time!!! Spacious room, clean with complete amenities with so many extras from butler 😊 They remember my notes that we were celebrating my daughter birthday and set up balloon. They also sending early notification to book extra bed knowing that the double bed room already fully booked. Service just amazing. Good location, in addition connecting to mall it is walking distance to one satrio pr any other restaurants in mega kuningan. Many kids activities in Kids club, further there were acrobatic clowns to entertain kids ♥️

Dear IrisTr1, Thank you ever so much for sharing such a magical review with us! We are absolutely delighted to hear that your stay was filled with enchanting moments, from the spacious room and thoughtful Butler touches, to the joyful celebration for your daughter’s birthday. It brings us great joy to know that our team was able to anticipate your needs and create a seamless experience, especially with the early arrangement of the extra bed and festive balloon setup. It’s also wonderful to hear that the little ones had fun with our Kids Club activities and were entertained by the acrobatic clowns, those little sparks of joy are what we love to create for our cherished guests. Our convenient location near One Satrio and Mega Kuningan’s vibrant dining scene is indeed another part of the Raffles magic. Wishing you and your family a very Happy New Year, filled with health, happiness, and even more unforgettable adventures. We look forward to welcoming you back for another enchanting escape! Warmest regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

A beautiful hotel with truly exceptional service.

트립어드바이저 평점 5.0/5

Lastlove TripAdvisor 인증 리뷰

I originally booked a two-night stay to celebrate our 22nd anniversary. Unfortunately, due to a medical emergency, we were unable to spend even a single night at the hotel and had to stay in the hospital instead. My room was upgraded using my Accor Platinum SNU to an Artist Suite King (Non-Smoking), which was very impressive. Unfortunately, my second SNU could not be refunded after the cancellation of the second night. However, the duty manager kindly promised to offer an upgrade on my next booking, and he genuinely kept his word. Sadly, I had to cancel that booking as well, as my husband’s illness lasted longer than expected. Therefore, this review mainly reflects my impression of the room itself and, more importantly, my sincere appreciation for the duty managers who were involved during the emergency. Special thanks to Mr. Ardi and the security supervisor (or manager?), who rushed to our room in the middle of the night to help transfer my husband to the hospital. What truly impressed me was Mr. Ardi’s genuine care and attentiveness. He later followed up on my husband’s condition in the morning and even offered to prepare breakfast for me if needed. When I asked about transportation between the hotel and the hospital, he also coordinated with the next-shift duty manager to arrange a shuttle for me. Thanks to the support from the duty manager team, everything became much easier—I was able to pay all in one bill and go directly to the hospital to take care of my husband without additional stress as I am not familiar with language and cash here. In the midst of this critical situation, I also forgot my phone chargers at the hotel. Another duty manager, Mr. Hendra, kindly arranged to send them to me via Gojek, which I deeply appreciated. I am truly grateful for all the kindness, care, and professionalism shown by the Raffles Jakarta team during such a difficult time. Thank you very much

Dear Lastlove, Warm greetings from Raffles Jakarta. Thank you sincerely for sharing such a thoughtful and heartfelt review. While we deeply regret that your stay was cut short due to an unexpected medical emergency, we are truly touched by your kind words and recognition of our team’s efforts during such a difficult time. At Raffles, we believe that the true magic of hospitality lies not only in luxurious surroundings, but in moments of genuine care and heartfelt service. I am so proud to read about the compassion shown by our team, especially Ardi, Hendra, and our Security Supervisor, who stepped in to assist you and your husband with such grace and professionalism. Their attentiveness and empathy, from arranging hospital transfers to ensuring your forgotten items were returned safely, reflect the very essence of the enchanting service we strive to deliver. We also understand how disappointing it must have been to miss out on celebrating your 22nd anniversary, and we truly hope to welcome you back soon under much happier circumstances. As an ALL – Accor Live Limitless Platinum Member, your loyalty means a great deal to us, and we are committed to honoring the upgrade promise made to you for a future visit. On behalf of the entire Raffles Jakarta family, I wish you and your husband continued recovery and strength, and a very Happy New Year filled with renewed health, joy, and magical new beginnings. With warmest regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

Incredible stay

트립어드바이저 평점 5.0/5

Bruno M TripAdvisor 인증 리뷰

I stayed two nights at Raffles Jakarta and honestly, it set a new benchmark for what luxury hospitality should feel like. The suite was incredible. Spacious, beautifully designed, calm, and effortlessly elegant. Everything felt considered and refined, without trying too hard. You walk in and immediately feel that quiet confidence that only truly great hotels have. The service was a flawless 10 out of 10. Every single interaction felt genuine, warm, and perfectly timed. Staff anticipated what I needed before I even thought about asking, yet never made it feel intrusive. That balance is rare, and they nailed it. You are treated like a valued guest, not a room number. I have stayed in some very good hotels over the years, but this was on another level. Without exaggeration, this is the best hotel I have ever stayed in. Raffles Jakarta delivers luxury the old fashioned way, through exceptional people, attention to detail, and an atmosphere that makes you want to slow down and enjoy every moment. If you are considering staying here, do not overthink it. Just book it. You will leave wondering why all hotels cannot be this good.

Dear Bruno, Thank you sincerely for taking the time to share your experience with us. Reading your words truly brought a smile to my face, as they so perfectly describe what we hope every guest feels when they walk through our doors, a sense of calm confidence, genuine care, and the freedom to slow down and simply enjoy the moment. Your appreciation of the suite, the thoughtful design, and most of all our people means everything to us. At Raffles Jakarta, we believe true luxury lives in human connection, in knowing when to anticipate and when to step back, and in making each guest feel seen rather than counted. I am so glad this resonated with you. If there is ever a moment where you feel we could elevate the experience even further, I would be grateful to learn from you. Your perspective helps us grow and continue making magic in meaningful ways. As the year draws to a close, I wish you a festive season filled with joy and a New Year ahead full of wonderful journeys. Please remember, Raffles will always be your home in Jakarta, and we look forward to welcoming you back as family. With warmest regards, Rhany Guest Experience Manager Raffles Jakarta

The best laundry

트립어드바이저 평점 5.0/5

anton w TripAdvisor 인증 리뷰

Thank you very much to Hotel Raffles Jakarta for the excellent Laundry service. Mr. Nur and Mr. Oka are truly humble and show a strong sense of responsibility and belonging to their work. Although my CEO no longer resides at Raffles Residence, he continues to place full trust in Mr. Nur to handle his garments and has provided a substantial deposit for Laundry services, reflecting great confidence in his professionalism and integrity. Mr. Oka is also very polite, detailed, and friendly in answering my questions, providing sincere and attentive service. I sincerely hope that Hotel Raffles Jakarta will continue to retain Mr. Nur and Mr. Oka, as they demonstrate outstanding attitude and work ethics. Their kind gesture of offering a welcome drink when I felt thirsty was deeply appreciated. I wish Mr. Nur and Mr. Oka good health and continued excellence in their service.

Dear Bapak Anton, Thank you sincerely for taking the time to share your thoughtful review. Your words beautifully capture what service truly means to us, and I am deeply grateful for the trust you and your CEO continue to place in our Laundry team. Nur’s integrity, responsibility, and consistency, together with Oka’s attentiveness and warm manner, truly reflect the spirit we strive to live every day. Knowing that even a small gesture, like offering a welcome drink when you felt thirsty, made a difference reminds us that true hospitality lives in genuine care. Your encouragement means a great deal to the team and to all of us. Should there be anything we could ever do better, we would truly value learning from you. As we approach the New Year, may it bring you good health, success, and many wonderful moments. Please remember that Raffles Jakarta will always be a place you can return to as family. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 319 리뷰 9/10 위치
  • 952 리뷰 9.4/10 객실
  • 1,729 리뷰 9.6/10 서비스
  • 7 리뷰 9.5/10 인터넷 가격
  • 560 리뷰 8.8/10 레스토랑
  • 518 리뷰 9.6/10 편의 시설
  • 512 리뷰 9.6/10 분위기
  • 428 리뷰 9.3/10 안락함

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