Fairmont Jakarta 5성

고객 평점 (ALL 평가) 4.6/5 3,053 리뷰

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Jl 아시아 아프리카 No8, 10270 자카르타, 인도네시아

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호텔 위치

Fairmont Jakarta

Jl 아시아 아프리카 No8
10270 자카르타
인도네시아

GPS:-6.221751, 106.798688

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  3,053 리뷰

고객 평점 2.5/5

Kim M. 가족 - 전체(All) 통지 확인

2개의 룸을 예약하고 갔지만 3시에 방 1개.이후 30분뒤 방이 준비되었다고 안내받았으나욕실 어메니티와 물.슬리퍼도 구비되어 있지않은 상태로 방이 준비되었다는 안내를받음. 이후 어메니티 요구에 응대가 되지않아 몇번의 요청끝에 받음.플랫등급인데 만족스럽지 못한 레이트 체크아웃시간.업그레이드 수용안된것에 실.

Dear Ms. M. Kim, Warmest greetings from Fairmont Jakarta, and thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay, particularly regarding the delayed room readiness and the incomplete setup upon your arrival. We fully understand how frustrating it must have been to receive a room without proper amenities such as bathroom items, water, and slippers, and to have to follow up multiple times before your requests were fulfilled. This is certainly not the level of service we strive to deliver. We also regret that your experience as a valued Accor Plus Platinum member did not meet expectations, especially in regard to the late check-out arrangement. In addition, please accept our sincere apologies that we were unable to provide a room upgrade during your stay due to the limited availability of upgraded room categories at the time. We truly understand how important this benefit is, and we are sorry for the disappointment caused. Please be assured that your feedback has been shared with the relevant teams to address these gaps, particularly in ensuring better coordination, responsiveness, and attention to detail moving forward. Thank you for bringing this to our attention. We truly hope to have another opportunity to welcome you back to Fairmont Jakarta and provide you with the seamless and attentive experience you rightfully expect. Should you plan to stay again at Fairmont Jakarta, please kindly reach out to me personally through this email or by my WhatsApp number so that I can prepare better arrangement for you and your family. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

고객 평점 4.0/5

Pyo H. C. 비즈니스 - 전체(All) 통지 확인

주변 소음이 심함

고객 평점 5.0/5

Jong M. B. 비즈니스 - 전체(All) 통지 확인

시내 중심의 좋은 위치로 룸 컨디션 우수하고 조식서비스도 좋음

Dear Jong M. B., Thank you for your positive feedback regarding our room conditions and breakfast service. We are delighted to hear that you appreciated our central location and enjoyed your stay with us. We sincerely hope to welcome you back to Fairmont Jakarta for another comfortable stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

고객 평점 3.5/5

Pilyong N. 가족 - 전체(All) 통지 확인

객실 베리굿 종사원 엑설런트 아침부페식사 개산 필요

Dear Mr. Pilyong N., Thank you for taking the time to share your feedback regarding your recent family stay with us. We are delighted to learn that you found your stay comfortable, enjoyed the room, and experienced excellent service from our team. Your kind remarks about the cleanliness of the hotel, despite the age of the property, are also sincerely appreciated. It is encouraging to know that our efforts to maintain high standards are recognized. At the same time, we are truly sorry to hear that your breakfast experience did not meet your expectations. Your comments regarding the variety, presentation, and preparation of the dishes especially the mixed salad and egg station are well noted. Please rest assured that this has been shared with our culinary team for review. Furthermore, we are pleased to know that you encountered a Korean-speaking team member during your stay. Should you recall any additional details, we would be more than happy to recognize them personally. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you and your family back to Fairmont Jakarta for an even better experience in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

고객 평점 5.0/5

Shinhong N. 1인 - 전체(All) 통지 확인

위치도 좋고 스탭분들이 친절했슴

Dear Valued Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, friendly staff, and the overall cleanliness and comfort of your stay. It is especially rewarding to know that Tanya and Chali contributed to making your experience memorable—we will be sure to pass on your kind words to them. We look forward to welcoming you back to Fairmont Jakarta for another excellent stay in the future. Warm Regards, Syarah Sabrina Fairmont Jakarta

그 외 웹 사용자 평가 등급

  • 976 리뷰 9.5/10 위치
  • 2,002 리뷰 8.8/10 객실
  • 5,975 리뷰 9.6/10 서비스
  • 23 리뷰 8/10 인터넷 가격
  • 3,194 리뷰 9.6/10 레스토랑
  • 1,615 리뷰 9.6/10 분위기
  • 1,601 리뷰 9.5/10 조식
  • 1,089 리뷰 9.4/10 편의 시설

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