Fairmont Jakarta 5성

고객 평점 (ALL 평가) 4.6/5 2,989 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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Jl 아시아 아프리카 No8, 10270 자카르타, 인도네시아

호텔설명

호텔 추가 정보

  • 세나얀 광장과 센트랄 세나얀 오피스 타워로 연결되는 지하 통로

  • 집의 편리함을 갖춘 5성급 스카이 스위트

  • 호텔 소유의 주차 빌딩 및 옥상 헬리콥터

  • 기둥이 없는 그랜드 볼룸과 인상적인 규모의 호텔 로비

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호텔 위치

Fairmont Jakarta

Jl 아시아 아프리카 No8
10270 자카르타
인도네시아

GPS:-6.221751, 106.798688

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  2,989 리뷰

고객 평점 5.0/5

Byungmo K. 1인 - 전체(All) 통지 확인

직원들의 서비스가 고급지고, 시설물들이 전반적으로 만족스러움 그리고 조식이 매우 만족스럽다

Dear Mr. Byungmo K., Thank you for your kind words regarding our staff service, cleanliness, and overall comfort. We are delighted to hear that you found our facilities and breakfast to your satisfaction. Your feedback is greatly appreciated and inspires us to continue providing outstanding experiences. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

고객 평점 4.5/5

Manwon Y. 비즈니스 - 전체(All) 통지 확인

호텔이 깨끗하고 직원들이 친절함. 침구도 편함. 위치도 좋음

Dear Mr. Manwon Y., Thank you very much for taking the time to share your detailed review with us. We are delighted to learn that you had a comfortable and enjoyable business stay, and that you appreciated our convenient location, clean facilities, and comfortable bedding. It is especially rewarding to know that our team left a positive impression on you, particularly during your check-in experience. Please be assured that your kind words will be shared with our team as encouragement to continue delivering warm and attentive service. We are also pleased to hear that you found your room to be well-prepared and spotless upon arrival. Your positive feedback on cleanliness and accommodation truly means a lot to us. At the same time, we appreciate your comments regarding breakfast and overall service, as they help us identify areas where we can continue to improve. It is wonderful to know that you would highly recommend us, and we sincerely hope to have the opportunity to welcome you back again in the near future. Should your travels bring you back to Jakarta, we would be delighted to make your next stay even more exceptional. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

고객 평점 5.0/5

Jaewon C. 비즈니스 - 전체(All) 통지 확인

최고의 서비스, 최고의 음식 한국 페르몬트 호텔과 격이 다른 인상깊은 경험이었습니다. 대단히 만족했습니다.

Dear Mr. Jaewon C., Thank you very much for sharing your wonderful feedback following your recent business stay with us. We are truly delighted to know that you had such an impressive and satisfying experience, and that our location, service, and culinary offerings left a strong and positive impression. Your kind words regarding our Reception and Concierge teams are greatly appreciated. It is always rewarding to know that our colleagues were able to contribute meaningfully to your stay and deliver the level of service we strive for. We are also pleased to hear that you found the hotel clean and comfortable throughout your visit. Your feedback on our breakfast selection has been well noted, and we will continue to enhance the variety and quality of our offerings. Thank you once again for your generous recommendation. We truly look forward to welcoming you back to Fairmont Jakarta for another exceptional experience in the near future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

고객 평점 5.0/5

Jinkwang Y. 비즈니스 - 전체(All) 통지 확인

깨끗한 방

Dear Mr. Jinkwang Y., Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to know that you enjoyed the spacious room and found it clean and comfortable. Your positive comments truly motivate our team to continue delivering excellent service and maintaining the highest standards. We sincerely appreciate your support and look forward to welcoming you back to Fairmont Jakarta for another pleasant stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

고객 평점 2.5/5

Kim M. 가족 - 전체(All) 통지 확인

2개의 룸을 예약하고 갔지만 3시에 방 1개.이후 30분뒤 방이 준비되었다고 안내받았으나욕실 어메니티와 물.슬리퍼도 구비되어 있지않은 상태로 방이 준비되었다는 안내를받음. 이후 어메니티 요구에 응대가 되지않아 몇번의 요청끝에 받음.플랫등급인데 만족스럽지 못한 레이트 체크아웃시간.업그레이드 수용안된것에 실.

Dear Ms. M. Kim, Warmest greetings from Fairmont Jakarta, and thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay, particularly regarding the delayed room readiness and the incomplete setup upon your arrival. We fully understand how frustrating it must have been to receive a room without proper amenities such as bathroom items, water, and slippers, and to have to follow up multiple times before your requests were fulfilled. This is certainly not the level of service we strive to deliver. We also regret that your experience as a valued Accor Plus Platinum member did not meet expectations, especially in regard to the late check-out arrangement. In addition, please accept our sincere apologies that we were unable to provide a room upgrade during your stay due to the limited availability of upgraded room categories at the time. We truly understand how important this benefit is, and we are sorry for the disappointment caused. Please be assured that your feedback has been shared with the relevant teams to address these gaps, particularly in ensuring better coordination, responsiveness, and attention to detail moving forward. Thank you for bringing this to our attention. We truly hope to have another opportunity to welcome you back to Fairmont Jakarta and provide you with the seamless and attentive experience you rightfully expect. Should you plan to stay again at Fairmont Jakarta, please kindly reach out to me personally through this email or by my WhatsApp number so that I can prepare better arrangement for you and your family. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

그 외 웹 사용자 평가 등급

  • 944 리뷰 9.5/10 위치
  • 1,968 리뷰 8.9/10 객실
  • 5,874 리뷰 9.6/10 서비스
  • 23 리뷰 7/10 인터넷 가격
  • 3,155 리뷰 9.5/10 레스토랑
  • 1,626 리뷰 9.7/10 분위기
  • 1,591 리뷰 9.6/10 조식
  • 1,067 리뷰 9.4/10 편의 시설

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