Fairmont Ajman 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,190 件のレビュー

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Sheikh Humaid Bin Rashid, Al Nuaimi Street, Ajman, 97555 AJMAN, United Arab Emirates

説明

ホテルのその他の情報

  • Complimentary WiFi

  • Conveniently located 30 minutes away from Dubai.

  • Seven exquisite restaurants and lounges with a variety of cuisines.

  • World-renowned Willow Stream Spa, offering aromatherapy massages.

  • 1,500 square meters of flexible conference, events, weddings and meeting space.

当ホテルの客室

ホテル所在地

Fairmont Ajman

Sheikh Humaid Bin Rashid, Al Nuaimi Street, Ajman
97555 AJMAN
United Arab Emirates

GPS:25.418766, 55.439115

電話番号
ファックス +971 6 701 5656

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,190 件のレビュー

トリップアドバイザーの評価  4.5/5  4,080 件のレビュー

2023エクセレンス認証

Not quite 5/5 - but so so close

トリップアドバイザーの評価 4.0/5

MILLYDM トリップアドバイザー認証口コミ

It's a shame I cannot give 5/5 for this hotel as the staff are exceptional - all of them. From check in, to the beach and restaurants and the lifeguards - to a person they are so friendly and contactable. We are a middle aged couple who stayed for 12 nights and were blown away by the staff - they were 5/5 without doubt. The fuss they made of the kids especially in the Spectrum Restaurant was brilliant. We arrived at 10am, but were allowed to use the AI immediately and get changed to enjoy the day. We lucked out and got early check in at just after 1pm and so were very grateful for that. Food is great and if you like Indian cuisine as I do - then you could have it three meals a day if you wanted. Choice is great in the Spectrum and so good that we did not bother to eat at any other venue. April and Princess looked after us at every meal and always got us a table immediately - just be aware of the busy times they state. We are beach folks and had read the reviews about how hard it was to get a sunbed. As an early bird going down at 7am never once did we have a problem - mind you we choose to drag onto the beach and not use an umbrella. There is a massive issue that hotel management need to get a grip of to help Yusuf and hos hardworking lifeguard team. Stop beds being reserved by his team and stop guests reserving beds for the beach and pool at the same time and then not using some for hours on end. You keep saying in replies you will do something - well time to actually do something as it will make their jobs so much easier. I get they will lose the backhanders for reserving the beds - so maybe up their wages to compensate and make life easier all round.... I wonder if hotel management realise how hard they are making the job for Yusuf's team - either let people go onto the helipad for pictures (that's what we all want to do) or put some signs up in English and Russian and tell people not to go on there. Would stop them whistling and waving 30/40 times a day and let them concentrate on watching out for people.... The beach is amazing and the sea great to just relax in - sadly the inflatable got taken down for a few days due to some high waves - but no issue as keeps people safe. The pool is the main area for me where the hotel is not 5/5 for me. Too many missing tiles on the bottom of the pool and around the edge of the raised platforms and too many broken slats around the pool as well. We saw a few people get cut and so again management need to act for guest safety and to support their staff who don't want to be wiping up blood and giving first aid that can be avoided.... Our favourite area was the pool/beach bar. The staff there work so so hard its amazing, but guests could make things so much easier for the staff and themselves. Shaker was an absolute pleasure to deal with and an amazing asset to the hotel and brand. If you have an employee of the year, then I'd like to see the winner if its not him as they would have to be superhuman too. Always smiling, always flat out and always remembered people preferred drinks. Give the man a raise, indeed give all the pool/beach bar staff a raise as they don't stop. Hotel management/owners - you are letting your staff down and stopping the hotel being a real five star and getting 5/5 reviews everytime. Some ideas to help: * deal with sun bed reservations once and for all and stop paying lip service in your replies to reviews * put signs on the causeway by the helipad or just let people go up there for pictures! * get the broken tiles and boards around and in the pool replaced - would be a few hours to get it done * have one list of drinks that you can have for all inclusive - not different ones at different places and allow the drinks in all the venues inc the sports bar (11-11 still fine) * allow people to eat once a stay at the Italian and the Turkish Restaurant (supplement on the expensive items) and you may just see people then pay to go into them again *have a water container at the pool/beach bar as well as by the towel booth as the bar staff get fed up telling people they need to get water the other side of the pool when they want water with what they've just ordered at the bar Guests - you are allowed to take your empties back to the beach bar and not just leave them and you can also put cans and bottles into the many bins. You are also allowed to say please and thank you to the staff who work so hard its amazing. Its sadly one nationality who are to blame - not everyone but a good number! TUI - to tell me there was no building works nearby is just a lie. 24/7 a new causeway is being built next to the hotel and so light-sleepers wear ear plugs or you near lorries beeping and stones dropping all night. That said to see the old sand ship every day or so drop sand makes you aware how Dubai was built into the sea - so that was a bonus. Having said all the above, I'd go back like a shot and the staff are the reason why - led by Shaker, April, Princess and Yusuf.

Room cleaning

トリップアドバイザーの評価 5.0/5

305andreya トリップアドバイザー認証口コミ

Thank you very much for the room cleaning! Mr Deepu is the head of department of houskeeping. Mr Sameera Sampath and Mrs Dialen works very good. I could recomend them. Nice people and very good workers. I stay here many times. All is well managed.

Wonderful holiday

トリップアドバイザーの評価 5.0/5

RebeccaL180 Couples - トリップアドバイザー認証口コミ

All excellent especially our room attendant Jhumar and Ali our restaurant helper both made our holiday a lot more enjoyable would highly recommend this hotel to all ages food , drink , helpful and happy place oh plus the sun shine does not stop shining

Dear Ms. Rebecca, We are delighted to hear about your wonderful holiday experience at Fairmont Ajman. Thank you for highlighting the exceptional service provided by Jhumar and Ali. We appreciate your recommendation and look forward to welcoming you back soon. Warm regards, Fairmont Ajman Management

Thank you Ali!

トリップアドバイザーの評価 5.0/5

J G トリップアドバイザー認証口コミ

We came to the Spectrum restaurant this evening. Thank you Ali for all of your help, particularly with the 'white wine' scenario. We appreciated your swift intervention very much and it certainly didn't go unnoticed. Customer service at its very best.

Dear X619SMjg, Thank you for sharing your positive experience at Spectrum restaurant. We are delighted to hear about the exceptional service provided by Ali. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back soon. Warm regards, Fairmont Ajman Management

Weekend dinner

トリップアドバイザーの評価 5.0/5

Vacation20388885667 ファミリー - トリップアドバイザー認証口コミ

My experience exceeded every expectation. the elegant ambiance and everything was simply perfect. The best thing was the exceptional service provided by Mr. Ali. He went above and beyond to make our visit unforgettable. he recommended and served us a Spanish latte. It was an absolute delight rich, creamy, and perfectly balanced, making it one of the best lattes I’ve ever had. Mr. Ali’s warmth, and attention to detail truly enhanced our evening. This restaurant is not just a place to eat but a destination for anyone who appreciates fine dining and impeccable service. Special thanks to Mr. Ali for making our visit extraordinary. Highly recommended!

Dear Vacation20388885667 Thank you for sharing your positive experience at the Spectrum restaurant. We are delighted to hear that Ali provided exceptional customer service. Your kind words motivate us to continue delivering the best service. We look forward to welcoming you back soon! Warm regards, Fairmont Ajman Management

との提携 TripAdvisor

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Ajmanのすべてのホテル

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