モーベンピックアルマムザール 0 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 344 件のレビュー

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コーナーカイロロード, 46th Street アルマムザール, 92114, 0 ドバイ, アラブ首長国連邦

説明

ホテルのその他の情報

  • サービス付きホテルのアパートメント

  • 設備の整った4つの会議室

  • ドバイ国際空港から15分

  • アルマムザールビーチパーク、メトロ駅、モールへの無料シャトルサービスをご利用いただけます。

  • フルキッチン設備/Wi-Fiを完備。館内で薬局や食料品をお買い求めいただけます

当ホテルの客室

ホテル所在地

モーベンピックアルマムザール

コーナーカイロロード, 46th Street アルマムザール, 92114
0 ドバイ
アラブ首長国連邦

GPS:25.286688, 55.350444

電話番号
ファックス +971 4 607 2999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

SPICES

Spices is a contemporary all-day dining restaurant that provides exceptional International cuisine. The offerings range from Oriental creations and traditional Middle Eastern cuisine to the world's homemade classics.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  344 件のレビュー

トリップアドバイザーの評価  4.4/5  1,531 件のレビュー

2025エクセレンス認証

Exceptional front desk service

トリップアドバイザーの評価 5.0/5

Mustafa K トリップアドバイザー認証口コミ

Stay was very nice. Very good location Azhar reception, Satheesh and shams concierge and shafqat security very helpful and welcoming

Happy to be here 😌 the hotel was giving us so many beautiful 😍 moments and giving us lots of memories happy to be back

トリップアドバイザーの評価 5.0/5

Suneel M トリップアドバイザー認証口コミ

The team worked Wonderfully Nabeel Abdul and supervisor jibran handle everything nicely the room was spotless amazing view side

Dear Mr. Suneel, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and for taking the time to share your review. We sincerely appreciate your feedback. We are delighted to know that your stay created many beautiful moments and lasting memories, and that you were happy to return to our hotel. It is wonderful to hear that our housekeeping team took excellent care of your room and that you enjoyed the spotless accommodation and amazing view. Thank you once again, and we look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Poor Housekeeping and smelly room

トリップアドバイザーの評価 1.0/5

Mohseen B トリップアドバイザー認証口コミ

1. Room Condition: Upon arrival, the room had a strong and unpleasant smell. The washroom was wet and not properly dried, clearly indicating that the room had not been prepared to acceptable standards. The smell continued to come specifically from the washroom despite the fact that we had not used it. 2. Housekeeping Response: When we raised the issue, the housekeeping staff member (likely the supervisor/manager) responded in a dismissive and defensive manner. She insisted that the smell was from our shoes or socks, which was incorrect, especially since we had just entered the room and the washroom had not been used at all. Her attitude was rude and unprofessional. 3. Request for Room Change: We requested to change the room due to the persistent smell. However, we were informed that room change was not possible without being given any proper reason. 4. Request for Fragrance Spray: Since room change was denied, we at least requested that housekeeping spray some fragrance in the room. They agreed, but when we returned to the room in the evening, nothing had been done. The room remained in the same smelly condition, and no fragrance spray had been applied. 5. Refund Request: Given the poor room condition, unprofessional behavior, and lack of corrective action, we requested a refund. Our request was rejected without any valid justification. Overall Feedback: The overall experience was very disappointing and far below the expected standards of hospitality. The room was not properly cleaned, the staff response was unprofessional, and no effective solution was provided despite multiple requests. Requested Action: I request the management to review this matter seriously, reconsider the refund, and take corrective measures to improve room hygiene, staff attitude, and overall service quality.

Well clean from housekeeping team

トリップアドバイザーの評価 5.0/5

MD B トリップアドバイザー認証口コミ

Great service from housekeeping team Thanks to everyone for your amazing service staff was MUSTAKIM abdul nabeel das mr jibran assist us well

Dear Valued Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your feedback. We are delighted to hear that you received great service from our Housekeeping team. Your kind words are truly appreciated and will be shared with the team. We look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Staff was best

トリップアドバイザーの評価 5.0/5

Usman K トリップアドバイザー認証口コミ

I had an exceptional stay at your hotel, and a major reason behind this great experience was Shams – the Bellman. From the moment I arrived, Shams greeted me with genuine warmth and professionalism. He handled my luggage with care, guided me through the hotel facilities, and made sure I felt comfortable at every step. His attention to detail, respectful attitude, and willingness to assist truly stood out. Staff like Shams elevate the entire guest experience and reflect the hotel’s high standards. A huge appreciation to him for making my stay memorable. Highly recommended

Dear Mr. Usman K, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your kind feedback. We are delighted to hear that our Concierge team made your stay smooth and memorable with their helpful and professional service. Your appreciation means a lot to us and will be shared with the team. We look forward to welcoming you back soon. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

との提携 TripAdvisor

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