Raffles Hotel Le Royal Phnom Penh 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.8/5 977 comentários

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Raffles Hotel Le Royal Phnom Penh - Image 1
Raffles Hotel Le Royal Phnom Penh - Image 2
Raffles Hotel Le Royal Phnom Penh - Image 3
Raffles Hotel Le Royal Phnom Penh - Image 4
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 PHNOM PENH, Camboja

Descrição

Extras do hotel

  • A 5 minutos de atrações turísticas

  • Serviço de mordomo 24 horas

  • Ofertas de histórica excursão do hotel

  • Restaurante e bar icônico

  • Ofertas da culinária étnica Khmer

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Localização do hotel

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Camboja

GPS:11.576354, 104.918079

Telefone

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.8/5  977 comentários

Classificação no TripAdvisor  4.5/5  2.667 comentários

Certificado de excelência 2025

Très très très en deça de ce que l'on est en droit d'attendre avec uen signature aussi prestigieuse

Classificação TripAdvisor 1.0/5

quintaavila Avaliação certificada TripAdvisor

Pour un hôtel normal on dirait décevant, mais pour un Raffles, le mot juste est désastreux. Service au mythique bar de l'Elephant en dessous de tout, avec une qualité qui a visiblement baissé: glaçons énormes, cocktail insipides qui ressemblent plus à des jus de fruits qu'à autre chose. Aucun sens du client, cet hôtel vit de sa rente historique et ses jolies photos sans faire les efforts requis par l'évolution de la concurrence.

Dear Mr. Avila, Thank you for sharing your feedback following your recent order at Elephant Bar. We are truly disheartened to learn that your experience fell far below the standards you—and rightly so—expect from a Raffles property. Please accept our sincerest apologies. Your comments regarding the service at the Elephant Bar, the quality of our cocktails, and the overall attention to guest experience are deeply concerning. Raffles has always prided itself on impeccable service and the timeless elegance of our historic heritage. We take your observations very seriously and have shared them with our management and culinary teams. Rest assured, immediate steps are being taken to address the issues you highlighted so that future guests never encounter the shortcomings you experienced. We would very much appreciate the opportunity to welcome you back, so that we may demonstrate the high standard of service, care, and refinement that Raffles is known for. Once again, our deepest apologies and gratitude for bringing these matters to our attention. Warm regards, Dagmar General Manager

20 managers te veel in dit hotel

Classificação TripAdvisor 1.0/5

F5739BXmathieuc Avaliação certificada TripAdvisor

Dit is het mooiste hotel van onze reis tot nu toe. Wij werden ook super vriendelijk ontvangen en nadien naar onze mooie kamer gebracht in het oude gedeelte. Nadien hebben we meteen een dinner geboekt in het restaurant en er was zelfs live piano aanwezig super mooi en goed eten. Onze eerste ontbijt ervaring was een totale ramp warme koffie met ijskoude welk en er is geen buffet totaal niets. Als je met bevoorbeeld 4 personen gaat eten geven ze je 1 broodmand met 1 broodje 1 croissant 1 koffie koekje voor 4 personen dus je besteld je gerecht en dan bestel je extra broodje dat je ongeveer 20 minuten later na je gerecht krijgt dus u ei is koud. Wat een ramp. En dan de bediening ieder heeft zijn eigen job en hierdoor komt het dat men niets afruimd zolang je er zit er is 1 afruimer. Niemand zal helpen. afruimer is afruimer en de rest doet enkel bediening en loopt de vuile vieze tafels gewoon voorbij. De ontbijtmaneger geeft enkel orders en doet totaal niets buiten commanderen Hier word ook niet gelachen iedereen doet zijn werk en ik denk dat er ongeveer 20 managers rondlopen die uiteindelijk niets doen. Niemand is er vrolijk. Aan het zwembad krijg je muggen spree Maar nergens anders ook niet als je buiten gaat en er zijn echt veeel muggen dit hotel heeft gewoon een lieve goede manager nodig die zijn onder managers leert dat ze hun personeel vooral zeer jonge mensen vriendelijk moeten behandelen en alles juist moeten aanleren. Nogmaals een echte ramp ter vergelijking met ons andere hoten in siem reap jaya house 100 maal beter en een lieve manager voor zijn personeel die zelfs meehelpen in het afruimen van de tafels.het personeel daar was zo vrolijk met deze super manager die zijn personeel steeds hielp Dus beste 20 managers van raffles ga daar even op leerschool en scheld u personeel niet uit in bijzijn van de toeristen. Dat is onbeschoft

Dear Mr. Mathieu, Thank you for sharing your feedback following your recent stay at Raffles Hotel Le Royal. We truly appreciate your kind remarks regarding the beauty of our historic property, your accommodation in the Heritage Wing, and your dining experience accompanied by live piano music. Your compliments to our culinary team have been shared with appreciation. We are, however, sincerely sorry to learn of your disappointing breakfast experience. Please accept our apologies for the delays, lack of attentiveness, and service rigidity you encountered. This is not reflective of the intuitive and gracious service standards we uphold at Raffles. Your comments regarding leadership presence, team engagement, and staff interactions are of particular concern to us. These matters have been escalated to our senior leadership team and are being addressed through immediate service reviews, leadership coaching, and retraining initiatives. Thank you once again for your candid and thoughtful feedback. We hope to have the opportunity to welcome you back and to restore your confidence in the service excellence Raffles Hotel Le Royal strives to deliver. Sincerely, Dagmar General Manager

rien a redire

Classificação TripAdvisor 5.0/5

290annickp Avaliação certificada TripAdvisor

restaurant très bien tenu, mention spéciale au tartare préparé devant vous , le bas est également très agréable , service agréable

Dear Annick, Thank you for your kind words regarding our restaurant and the tartare preparation experience. We are delighted to know that you enjoyed your time with us and appreciated our service. We hope to have the pleasure of welcoming you back soon, and we look forward to providing you with an event more memorable experience next time. Sincerely, Dagmar General Manager

Un séjour royal

Classificação TripAdvisor 5.0/5

anne-marie C Avaliação certificada TripAdvisor

Tout est parfait, le cadre idyllique, les deux piscines, les chambres confortables et pleines de cachet, le petit-déjeuner somptueux, le restaurant proposant une offre très variée. Mention spéciale pour la gentillesse et l'efficacité du personnel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Histórico com ótimo serviço

Classificação TripAdvisor 5.0/5

Flavia T Avaliação certificada TripAdvisor

O hotel é lindo. Foi reformado, mas permaneceu com o mesmo estilo charmoso anterior. O serviço é impecável, até às vezes excessivo... Os restaurantes e o café são uma delícia a parte. E, em especial, as atendentes do café são extremamente simpáticas e solícitas.

Dear Flavia, Thank you for your recent visit, and for your kind review on TripAdvisor. We enjoyed reading your brief review, and are very glad that you did have a pleasant time with us, and appreciate the praises for our staff. Do visit us soon again, we do look forward to your next trip to Phnom Penh. With kind regards, Gerrit H Thesing Director of Rooms

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 203 comentários 9.3/10 Localização
  • 381 comentários 7.8/10 Quarto
  • 785 comentários 8.8/10 Serviço
  • 10 comentários 8/10 Wifi
  • 315 comentários 9.5/10 Atmosfera
  • 269 comentários 9.5/10 Comodidades
  • 262 comentários 7.3/10 Comida
  • 208 comentários 8/10 Café da manhã

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