Raffles Hotel Le Royal Phnom Penh 5 étoiles

Note Avis clients (Note ALL) 4.8/5 983 avis

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Raffles Hotel Le Royal Phnom Penh - Image 1
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Raffles Hotel Le Royal Phnom Penh - Image 4
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 PHNOM PENH, Cambodge

Description

Les plus de l'hôtel

  • A 5 minutes des attractions touristiques

  • Service majordome 24 h/24

  • Visite historique de l'hôtel

  • Restaurant et bar emblématiques

  • Cuisine khmère royale

Nos hébergements

Profitez de nos offres Vol + Hôtel

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Localisation de l'hôtel

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodge

GPS:11.576354, 104.918079

Téléphone

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.8/5  983 avis

Note Avis clients 5.0/5

Hilaire A. En couple - Avis confirmés ALL

L’ensemble des prestations a été conforme à nos attentes avec un personnel attentif, efficace et souriant.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Note Avis clients 3.5/5

Luc J. E. D. C. En couple - Avis confirmés ALL

Quelques soucis le 1er jour : chambre pas prête à 13.00.Petit déjeuner moyen. Mais bonne réaction et fin du séjour parfait. Le batiment et la déco sont superbes. Le souci est le niveau d'anglais du personnel .

Dear Mr. D. C., Thank you for taking the time to share such thoughtful and detailed feedback following your recent stay at Raffles Hotel Le Royal. We are truly grateful for your balanced and candid comments, and we appreciate the opportunity to reflect on your experience. We are delighted to know that you found our historic building and décor to be superb, and that the remainder of your stay met your expectations after the initial challenges. Your kind recognition of our team’s responsiveness is especially appreciated. At the same time, please accept our sincere apologies for the inconveniences encountered upon arrival, particularly the delay in room readiness and the aspects of the breakfast experience that fell short of your expectations. Your comments regarding breakfast variety, pastry quality, fruit selection, and our team’s level of English proficiency have been carefully noted. These insights are invaluable and are being shared with our management and culinary teams as part of our ongoing commitment to service refinement and training. We are encouraged by your positive ratings for cleanliness, accommodation comfort, Wi-Fi, and sustainability efforts, and we remain committed to enhancing these areas while elevating the consistency and personalization of our service across every touchpoint—from arrival to departure. Thank you once again for your constructive feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Raffles Hotel Le Royal in the future, where we trust we can deliver an experience that more fully reflects the legendary standards of our brand. With kind regards, Dagmar General Manager

Note Avis clients 4.5/5

Jean F. R. A. R. En couple - Avis confirmés ALL

tres bon service accueil magnifique sejour

Dear Mr. R., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Note Avis clients 4.5/5

Jean P. T. D. T. T. En couple - Avis confirmés ALL

Un lieu de séjour de grande qualité, avec toutefois un avertissement : si vous restez un court séjour (une nuit ou deux maximum) les chambres de base (State, Landmark) vous suffiront peut-être, mais elles sont très petites (moins de 35 m²) et malcommodes (rangement minuscule pour les habits et rien pour les bagages, table très exiguë même pour un ordinateur portable). Si vous souhaitez rester plus longtemps, il est hautement préférable de prendre une suite. Les restaurants sont de grande qualité, le bar est célèbre dans tout Phnom Penh, le petit-déjeuner à la commande est copieux et varié, et le personnel est souriant et efficace, sauf autour de la piscine où on note une certaine désinvolture. Au total, un très agréable séjour tout de même.

Dear Mr. T., Thank you for taking the time to share such a thoughtful and balanced review of your recent stay at Raffles Hotel Le Royal. We are truly delighted to read that you appreciated the character of our historic hotel, the quality of our restaurants, our renowned bar, and the warmth and dedication of our colleagues. Your kind words are sincerely valued and will be shared with the teams concerned. We are equally grateful for your constructive observations. Please accept our apologies that the service around the pool did not reflect the attentive and refined standards we strive to uphold throughout the hotel. Your comments have been shared with our management team, and we are addressing this to ensure a more consistent and seamless experience for our guests. We also appreciate your candid feedback regarding room categories. As a heritage property, some of our entry-level rooms reflect the original architecture of the building, and we understand that they may feel less suited for longer stays. Your recommendation of our suites for extended visits is very helpful, and we thank you for highlighting this for future guests. It is a pleasure to know that, overall, your stay was a very pleasant one. We truly hope to have the opportunity to welcome you back to Raffles Hotel Le Royal in the future, and to provide you with an experience that is flawless in every detail. With our warmest regards, Dagmar General Manager

Note Avis clients 3.0/5

Williams X. V. En couple - Avis confirmés ALL

-Concernant le nettoyage de la chambre: Il fallait le demander en laissant une pencarte. Nous avons été plusieurs déranger alors que nous étions dans notre chambre pour le nettoyage de la chambre justement. Incompréhensible puisque la clef de la chambre était déposée lorsque nous sortions de l'hôtel, donc le nettoyage pouvait être réalisé à ce moment là. -concernant le petit déjeuner : Nous l'avions inclus dans notre séjour. Lors de notre premier petit-déjeuner, le personnel nous a expliqué que nous aurions une corbeille de viennoiseries, une assiette de fruit,une jus de fruit et boisson chaude au choix, pour plus de choix c'était à la carte. Nous avons lu la carte,il existe un choix de plats sales et sucrés (mais avec des prix élevés), donc nous sommes tout de même laisser tenter par quelque plats. A la fin de notre séjour, nous nous arrêtions à régler les extras du petit déjeuner, à notre surprise, la réception nous a précisé que dans notre formule petit déjeuner nous pouvions choisir autant de plats que nous souhaitons car ils étaient inclus dans notre séjour. (Pourquoi ne pas nous l'avoir précisé ?)

Dear Mr. V., Thank you for taking the time to share your detailed feedback following your stay at Raffles Hotel Le Royal. We sincerely regret that certain aspects of your experience did not reflect the seamless and intuitive service for which our hotel is known. Regarding room cleaning, please accept our apologies for the inconvenience and disturbance you experienced. Our intention is always to respect our guests’ privacy and comfort, and it is clear that our internal coordination fell short during your stay. Your comments have been shared with our housekeeping leadership to ensure that room servicing is carried out discreetly and at appropriate times, without unnecessary interruption. With respect to breakfast, we are particularly concerned to learn of the confusion surrounding your inclusions. Your observation is entirely valid, and we regret that the full scope of your breakfast entitlement was not clearly explained from the outset. At Raffles, clarity and transparency are fundamental to the guest journey, and we apologize that this was not communicated effectively, resulting in an experience that felt restrictive rather than generous and welcoming. Please rest assured that your feedback has been addressed with both our front-of-house and culinary teams, as it highlights important opportunities to improve communication and consistency of service. We are grateful that you brought these matters to our attention, as they allow us to refine our standards and better serve our future guests. We truly hope to have the opportunity to welcome you back to Raffles Hotel Le Royal, where we may restore your confidence in our service and deliver the gracious, effortless hospitality that defines the Raffles name. Best regards Dagmar General Manager

D'autres internautes évaluent notre hôtel

  • 204 avis 9.3/10 Site
  • 383 avis 7.9/10 Chambre
  • 790 avis 8.9/10 Service
  • 9 avis 8.3/10 Internet
  • 317 avis 9.5/10 Ambiance
  • 276 avis 9.6/10 Installations
  • 273 avis 7.3/10 Repas
  • 199 avis 8/10 Petit déjeuner

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