Dear Mr. L., Thank you for taking the time to share your wonderful feedback. We are delighted to hear that our Front Office Agent Ms. Rosy (Monorea) made such a positive impression during your stay. Your kind recognition of her service and dedication is truly appreciated, and we will be pleased to share your commendation with her and the team. We are also delighted that you have chosen to receive tailored information about Raffles products, services, and events via email. We look forward to keeping you updated with exclusive news and offers. Thank you once again for your support. We look forward to welcoming you and your wife back to Raffles in the near future. Sincerely, Sharon Quality and Development Manager

Dear Mr. Thibaud, Thank you for sharing your wonderful feedback. We are delighted to know that your stay was a "dream vacation" and that every aspect of your experience, from arrival to departure, exceeded your expectations. It is especially rewarding to hear that you enjoyed our accommodation, dining experiences, wellness facilities, and sustainability initiatives. Your kind recognition of Gabriel our Butler means a great deal to us, and we will be pleased to share your compliments with him. He will be thrilled to know that his attentive service helped make your stay so memorable. Thank you for your recommendation and loyalty as an ALL member. We look forward to welcoming you back to Raffles Hotel Le Royal Phnom Penh for another exceptional stay. Sincerely, Sharon Quality and Development Manager

Dear Mr. Aphirak, Thank you for your wonderful review and for choosing Raffles Hotel Le Royal for such a special family celebration. We are delighted to know that you enjoyed our breakfast selection, colonial charm, central location, fitness facilities, and most importantly, the warm hospitality of our team. It is especially rewarding to hear that the birthday arrangements for your father and the special gifts for your nieces and nephews helped create memorable moments for your family. Your kind recognition of Mr. Rothi will be shared with him and the entire team. We are certain he will be pleased to know that his friendliness and service contributed to your experience. Thank you for your recommendation and perfect rating. We look forward to welcoming you and your family back to Raffles Hotel Le Royal in the near future. Sincerely, Sharon Quality & Development Manager

Thank you, Mr. S., for your wonderful feedback. We are delighted to know that you had an exceptional stay and enjoyed our service, rooms, architecture, and facilities. Your kind comments about our team, Concierge and Butler services, and the Elephant Bar are truly appreciated and will be shared with our colleagues. Thank you for your recommendation and support. We look forward to welcoming you back to Raffles Hotel Le Royal for another memorable stay. Sincerely, Sharon Quality and Development Manager

Dear Mr. T., Thank you very much for sharing such wonderful feedback following your recent stay at Raffles Hotel Le Royal. We are truly delighted to know that everything was perfect and that you rated your experience as “Stunning.” It brings us great joy to see that our team, accommodation, and services met your expectations and contributed to a memorable visit. Your kind words are a great source of motivation for all of us. We are also grateful for your comments on our breakfast selection and sustainability efforts, which help us continue improving while staying true to our commitment to excellence. We look forward to welcoming you back to Phnom Penh for another exceptional stay. Thank you, Sharon Quality & Development Manager

Dear Mr. V., Thank you for sharing your experience at Raffles Hotel Le Royal. We are delighted you enjoyed your stay, appreciated our attentive service, welcoming team, and the blend of colonial charm with modern comfort. We value your kind words about the breakfast, balcony, and staff professionalism, and we apologize for the inconvenience caused by the water leak that occur during the heavy rainfall. Rest assured, we are addressing this to uphold our high standards. It was our pleasure to have you, and we look forward to welcoming you back for another relaxing and memorable stay at Raffles Hotel Le Royal. Sincerely, Sharon Quality and Development Manager

Dear Ms. Diane, Thank you very much for sharing such a wonderful review of your recent stay at Raffles Hotel Le Royal. We are delighted to know that you experienced the serene elegance and legendary charm that make our hotel so special. Your kind words about our location and our dedicated team mean a great deal to us. It is wonderful to know that every aspect of your stay from arrival to departure was memorable, and we appreciate your thoughtful feedback on the breakfast selection, which helps us refine our offerings further. We are also pleased to welcome you to the Raffles Newsletter community. You will now receive tailored updates about Raffles products, services, and events, ensuring you stay connected with us wherever you are. It was our pleasure to host you, and we look forward to welcoming you back to Phnom Penh for another elegant and inspiring stay. Sincerely, Sharon Quality & Development Manager

Dear Mr. D. V., We are truly delighted to read your kind words and to know that your stay at Raffles Hotel Le Royal was nothing short of magical. Your appreciation of our elegance, charm, and the warm efficiency of our team means a great deal to us. It is especially rewarding to hear that every aspect of your experience from arrival and accommodation to breakfast and departure met your expectations perfectly. As a valued Diamond member of ALL, your recognition is deeply appreciated, and we are honored to have had the opportunity to host you and your family. Thank you once again for sharing your impressions and for recommending us so highly. We look forward to welcoming you back to Phnom Penh for another elegant and memorable stay. Sincerely, Sharon Quality & Development

Dear Ms. R., Thank you very much for taking the time to share your experience with us at Raffles Hotel Le Royal. We are thrilled to know that your stay was excellent and that you enjoyed the comfort of your room, the quality of our service, and the warm hospitality of our team. It is especially rewarding to hear your appreciation for our colleagues, as well as your recognition of our sustainability and culinary initiatives. Your kind words are a wonderful encouragement to us all. Sincerely, Sharon Quality & Development Manager

Dear Mr. P., Thank you very much for sharing your experience at Raffles Hotel Le Royal. We are delighted to know that you enjoyed the spacious room, the family-friendly atmosphere with a play area by the pool, and the concierge’s assistance in arranging tours and transportation. It is wonderful to hear that your children felt welcome and that every aspect of your stay from arrival to departure, breakfast, and the service of our team met your expectations so perfectly. Your recognition of our colleagues is truly rewarding and will be shared with them as encouragement. We are also pleased that your ALL Silver membership enhanced your visit, and we look forward to welcoming you and your family back for another memorable stay in Phnom Penh. Sincerely, Sharon Quality & Development Manager

Dear Ms. Dalila, Thank you very much for sharing your kind feedback following your recent stay with us. We are truly delighted to hear that you had a very comfortable experience and that our team’s attentiveness, central location, and facilities contributed positively to your visit. It is especially rewarding to know that you enjoyed the breakfast, bar, gym, and spa, as well as the warm welcome extended by our colleagues, particularly our doormen. Your gracious comments will certainly be shared with the entire team, who will be encouraged by your recognition. As advised by our Director of Rooms, we have conducted a thorough check with our housekeeping team; however, regrettably, the item could not be located. Thank you once again for your thoughtful review. It was a pleasure to have you with us, and we hope to welcome you back for another memorable stay in the near future. Warm regards, Dagmar General Manager

Dear Mr. R., Thank you very much for taking the time to share your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to know that you appreciated our service, the charm of our historic building, and the pleasant grounds. We have also taken careful note of your comments regarding breakfast and the check-out experience. Your observations are invaluable to us, and we are committed to enhancing these areas to ensure that future stays are seamless and as enjoyable as possible from start to finish. As a valued ALL Gold member, your loyalty means a great deal to us, and we want every aspect of your journey with Raffles to reflect the highest standards of hospitality. Please rest assured that your feedback has been shared with our culinary and front office teams, who are already working on improvements to elevate both the breakfast selection and the departure process. We look forward to welcoming you back to Phnom Penh and to providing you with an even more refined and memorable experience. Warm regards, Sharon Quality & Development Manager Raffles Hotel Le Royal Phnom Penh

Dear Mr. A., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. A., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. D. C., Thank you for taking the time to share such thoughtful and detailed feedback following your recent stay at Raffles Hotel Le Royal. We are truly grateful for your balanced and candid comments, and we appreciate the opportunity to reflect on your experience. We are delighted to know that you found our historic building and décor to be superb, and that the remainder of your stay met your expectations after the initial challenges. Your kind recognition of our team’s responsiveness is especially appreciated. At the same time, please accept our sincere apologies for the inconveniences encountered upon arrival, particularly the delay in room readiness and the aspects of the breakfast experience that fell short of your expectations. Your comments regarding breakfast variety, pastry quality, fruit selection, and our team’s level of English proficiency have been carefully noted. These insights are invaluable and are being shared with our management and culinary teams as part of our ongoing commitment to service refinement and training. We are encouraged by your positive ratings for cleanliness, accommodation comfort, Wi-Fi, and sustainability efforts, and we remain committed to enhancing these areas while elevating the consistency and personalization of our service across every touchpoint—from arrival to departure. Thank you once again for your constructive feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Raffles Hotel Le Royal in the future, where we trust we can deliver an experience that more fully reflects the legendary standards of our brand. With kind regards, Dagmar General Manager

Dear Mr. R., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Dear Mr. T., Thank you for taking the time to share such a thoughtful and balanced review of your recent stay at Raffles Hotel Le Royal. We are truly delighted to read that you appreciated the character of our historic hotel, the quality of our restaurants, our renowned bar, and the warmth and dedication of our colleagues. Your kind words are sincerely valued and will be shared with the teams concerned. We are equally grateful for your constructive observations. Please accept our apologies that the service around the pool did not reflect the attentive and refined standards we strive to uphold throughout the hotel. Your comments have been shared with our management team, and we are addressing this to ensure a more consistent and seamless experience for our guests. We also appreciate your candid feedback regarding room categories. As a heritage property, some of our entry-level rooms reflect the original architecture of the building, and we understand that they may feel less suited for longer stays. Your recommendation of our suites for extended visits is very helpful, and we thank you for highlighting this for future guests. It is a pleasure to know that, overall, your stay was a very pleasant one. We truly hope to have the opportunity to welcome you back to Raffles Hotel Le Royal in the future, and to provide you with an experience that is flawless in every detail. With our warmest regards, Dagmar General Manager

Dear Mr. V., Thank you for taking the time to share your detailed feedback following your stay at Raffles Hotel Le Royal. We sincerely regret that certain aspects of your experience did not reflect the seamless and intuitive service for which our hotel is known. Regarding room cleaning, please accept our apologies for the inconvenience and disturbance you experienced. Our intention is always to respect our guests’ privacy and comfort, and it is clear that our internal coordination fell short during your stay. Your comments have been shared with our housekeeping leadership to ensure that room servicing is carried out discreetly and at appropriate times, without unnecessary interruption. With respect to breakfast, we are particularly concerned to learn of the confusion surrounding your inclusions. Your observation is entirely valid, and we regret that the full scope of your breakfast entitlement was not clearly explained from the outset. At Raffles, clarity and transparency are fundamental to the guest journey, and we apologize that this was not communicated effectively, resulting in an experience that felt restrictive rather than generous and welcoming. Please rest assured that your feedback has been addressed with both our front-of-house and culinary teams, as it highlights important opportunities to improve communication and consistency of service. We are grateful that you brought these matters to our attention, as they allow us to refine our standards and better serve our future guests. We truly hope to have the opportunity to welcome you back to Raffles Hotel Le Royal, where we may restore your confidence in our service and deliver the gracious, effortless hospitality that defines the Raffles name. Best regards Dagmar General Manager

Dear Mr. Dissi, Thank you for taking the time to share your detailed feedback following your recent stay at Raffles Hotel Le Royal. We are truly pleased to know that you appreciated the beauty of our historic establishment and the dedication of our team, as reflected in your generous scores across arrival, accommodation, cleanliness, sustainability initiatives, and service overall. That said, I would like to extend my sincerest apologies for your breakfast and lunch experiences. The delays you encountered are clearly unacceptable and fall far short of the standards of service we strive to uphold at Raffles. It is particularly regrettable to learn that this led you to forgo breakfast altogether during the remainder of your stay. Please be assured that your comments have been shared with our culinary and service leadership teams, and immediate corrective measures are being taken to ensure both efficiency and consistency in our dining outlets. Your feedback is invaluable to us, as it allows us to address shortcomings with urgency and care. While we are grateful for your overall positive impression and your willingness to recommend our brand, we deeply regret that your dining experiences impacted your stay. We truly hope to have the opportunity to welcome you back in the future, so we may restore your confidence and provide you with the seamless, refined experience that Raffles is renowned for. With our warmest regards, Dagmar General Manager