Swissôtel Grand Shanghai 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 310 comentários

Extras do hotel

  • Labelled ALLSAFE

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Hotel ALLSAFE. Aprovado

Nossas acomodações

O Swissotel Grand Shanghai possui 467 quartos de luxo, incluindo 94 Classic, 125 Premier, 150 Swiss Advantage, 83 Executive Club, 3 Pinnacles, 11 Suítes Executive e 1 Suíte Presidencial A maioria dos quartos possui uma vista fabulosa do horizonte ultramoderno da cidade, e adota uma abordagem holística para a Paris do Leste. Instalações confortáveis e tecnologia de ponta tanto para viajantes empresariais quanto turistas.

Localização do hotel

Swissôtel Grand Shanghai

Rua Yu Yuan, 1, Distrito de Jing An
200040 XANGAI
China

GPS:31.224675, 121.447073

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Salas de reunião

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  310 comentários

Classificação no TripAdvisor  4.5/5  1.471 comentários

Booked with Staff Price but asked to cancel because the price is invalid for them.

Classificação TripAdvisor 1.0/5

Cybill M Avaliação certificada TripAdvisor

I booked this hotel for 3 nights for our trip at Shanghai in June with Accor Staff discount last night. However I have received an phone call with this hotel telling me that I can not book this hotel with this price because it was too low for them. They disregard the staff price online which I booked successfully and telling me I could not stay with them with that price. So I had to cancel. I have never had such bad experience with any other hotel and this is not right as part of the Accor. I choose the time I go as April as I could not choose the later time.

Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Zhao Guest Experience Manager

Very disappointed overall.

Classificação TripAdvisor 2.0/5

SunnySideUp_everyday Negócios - Avaliação certificada TripAdvisor

Mr Chen at conceirge was very helpful. Apart from this, I will never stay her again because: 1) The wifi never works despite the staff trying to fix it. I was not able to use wifi to check my office emails. 2) Gave up trying to call the front desk from my room. Nobody ever picks up.

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Zhao Guest Experience Manager

Only the location makes the cut

Classificação TripAdvisor 4.0/5

The_TravellerSg Avaliação certificada TripAdvisor

Having not stayed in this area for the past 10 years, I decided to stay closer to the city center in my first visit to Shanghai after the pandemic. The hotel is indeed well located within the vicinity of the city center. However, I think other than the location, most of my observations and experiences did not make the mark as a reputable 5 stars hotel. On arriving at the hotel in a taxi, there was no one outside the hotel to help with unloading of the luggages and there are 2 counters available for a 5 stars hotel for check in. The hotel is old in general and have seen better days. Upon entering the room, I can smell still a faint lingering cigarette smoke despite being a non smoking room. The room is spacious but most furniture are rather old school. What I like about the hotel is the size of the pool which is big enough for lap swim. Breakfast is below expectations for a 5 stars international hotel and on one day, most of the items are served cold such as the hash browns and sausages.

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Zhao Guest Experience Manager

Good and would not require much to be great

Classificação TripAdvisor 4.0/5

SwizerlandRoisinDubh Negócios - Avaliação certificada TripAdvisor

Location is brilliant. Rooms were really good (excellent pillows and mattresses; decent bathroom), service level overall is very good (staff is super friendly). If there are two points of criticism they are: - breakfast: fairly standard and unimaginative: staying 5 nights after 2 days you see thd same limited offerings again and again; - opening hours bar/lounge: had access to 27th floor, but this is a fairly useless option as the place closes at 8 PM! The plan B (lobby bar on ground floor) closes right after. Never come across this! Clearly the area is lively so you’re sure to find something, but if you want to get some work done on your laptop with Wifi while enjoying a beer, you are condemned to your room. But this won’t stop me from coming back!!

Dear Guest, Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Ricky Zhao Guest Experience Manager

Very good

Classificação TripAdvisor 4.0/5

traveleverywhere1111 Solo travel - Avaliação certificada TripAdvisor

Location is brilliant and the rooms are very nice - it’s always reliable. Good service. Coffee machine in room, staff respect the DND sign when it’s on - room is clean. I asked for ear plugs late one night and they were quickly sent to the room using a robot - great!

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 2.838 comentários 9.6/10 Localização
  • 1.707 comentários 7.4/10 Quarto
  • 2.259 comentários 7.8/10 Serviço
  • 23 comentários 5.6/10 Wifi
  • 736 comentários 6.1/10 Comodidades
  • 596 comentários 8.8/10 Limpeza
  • 459 comentários 7/10 Café da manhã
  • 162 comentários 8.1/10 Piscina

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