Swissôtel Amsterdam 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,210 件のレビュー

Swissôtel Amsterdam - Image 1
Swissôtel Amsterdam - Image 2
Swissôtel Amsterdam - Image 3
Swissôtel Amsterdam - Image 4
Damrak 96, 1012 LP AMSTERDAM, Netherlands

説明

ホテルのその他の情報

  • Central location, just a few steps from Dam Square and Central Station

  • On foot, discover the hidden treasures of Amsterdam within walking distance

  • Modern amenities, a fitness center and conference rooms

  • International cuisine with a view at the Royal 98 restaurant

  • Situated in a historically significant landmark building

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

電話番号
ファックス +31 20 522 3225

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,210 件のレビュー

トリップアドバイザーの評価  4.5/5  1,675 件のレビュー

2023エクセレンス認証

Poor Customer Service

トリップアドバイザーの評価 2.0/5

Trip06461161894 トリップアドバイザー認証口コミ

While the room was nice, the service was sub-par. We arrived from overseas in the morning knowing that our room would not be ready at 9:30 AM. We checked in and were told that we would be contacted when the room was ready. Here is what happened...we left and came back at 1PM and the room was not ready. We sat in the lobby, watching other people check in and go straight to their room! We were told that they could not change our room, which is fine BUT, they should have notified housekeeping and had our room cleaned earlier! We continued to watch people arrive and go to their rooms immediately for two hours! Our room was not ready until 3PM...

Dear Guest, Thank you for taking the time to review your visit. We are disheartened to learn that your experience did not meet the expectations typically held for a stay with us, particularly with regards to the readiness of your room. Our aim is to provide a swift and smooth check-in process, and we regret any disappointment caused when this did not transpire as swiftly as it could have. Whilst the pre-check in procedure gives you priority to get a room as soon as possible, it is not a guarantee that the room will be ready before the official check in time of 3pm. We extend our heartfelt regret that these aspects of your stay did not reflect the high standards we set for ourselves. It is our hope that we will have another opportunity to host you and demonstrate the true quality of service and hospitality inherent to Swissotel Amsterdam. Kind regards, Wencke Bolsius, General Manager

Ripoff

トリップアドバイザーの評価 1.0/5

Ravenclaw27 Couples - トリップアドバイザー認証口コミ

Stayed one night before our tour began. At $550 for just one night, Was overcharged--twice their customary rate. And it didn't even include breakfast!! To make matters worse, housekeeping never showed up and cleaned our room the first day. The hotel insisted that I had put out a sign saying I didn't want the room cleaned, which is absolutely NOT true. I've noticed from reading other reviews for this hotel on Tripadvisor that we are not the only guests that the hotel has pulled this with. Also noticed that the curtains in our room were stained. Would never recommend this hotel

Not recommended at all

トリップアドバイザーの評価 1.0/5

Daniel G トリップアドバイザー認証口コミ

Location is nice, in the centre of the city. But very poor service, rooms are due of maintenance and staff are not friendly at all. Didn’t recognise my Accor Diamond status even thought I’ve talked to the Manager Mr Andrea but noting change. There are many options around an a much better price.

Dear Mr Daniel G, Thank you for taking the time to share your review. We are delighted to hear that you appreciated our central location in the vibrant heart of Amsterdam. However, it concerns us that you felt the service did not live up to the high standards we strive to uphold. While we constantly aim to maintain our facilities to the best possible standard, we regret any impression that our rooms require maintenance. We also take great pride in our staff's professionalism and are disheartened to learn that you found their demeanor to be less than friendly. Concerning your loyalty status with Accor, we genuinely value our loyal guests and apologize for any oversight in acknowledging your Diamond status. Please be assured that we are committed to providing personalized service and an exceptional guest experience. We would be grateful for the opportunity to regain your trust. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Wencke Bolsius, General Manager

Great hotel in a very central location

トリップアドバイザーの評価 5.0/5

Laura D トリップアドバイザー認証口コミ

The hotel is well placed next to Dam Square just 10 mins walk from the train station. There is a tram stop just outside the front door. On check in the staff were extremely friendly and welcoming. The room was a great size with a very comfortable king size bed. The bathroom was lovely with a fantastic rainfall shower. Tea and coffee making facilities and a mini bar are also in the room.

Dear Ms. Gs, Thank you for sharing your experience at our resort. We are thrilled to hear that our prime location next to Dam Square added convenience to your stay, making the city's attractions easily accessible. Our team takes great pride in offering friendly and welcoming service, and we are pleased that this was a highlight for you. The comfort of our guests is a top priority, so it's gratifying to know that the king size bed and the spaciousness of your room provided you with the restful experience we strive to offer. It's delightful to learn that the bathroom with its fantastic rainfall shower met your expectations for relaxation, and that the in-room amenities such as tea and coffee making facilities and the mini bar contributed positively to your stay. Regards, Wencke Bolsius, General Manager

Great location, but you're out of cell service (voice/4G/5G). Clean rooms, nice bathroom, plenty of storage.

トリップアドバイザーの評価 4.0/5

erlingormar トリップアドバイザー認証口コミ

Went here with two colleagues, so three rooms in total. I liked the bathroom (walk-in rainfall shower) and the quality of bedding. Room had plenty of storage space and multiple options for lighting. Location is excellent, a 10-minute walk from the Central Station. I think the only thing I was surprised by, was that as soon as we left the lobby and entered the elevators, all cell phone reception was pretty much cut off: phonecalls didn't go through and 4G/5G reception was useless. This forced us on to the hotel WiFi, which I generally do not like (security reasons) but had decent speed nonetheless. This applied to all three rooms (on the 2nd, 4th and 5th floors). Not sure what can be done about this, given that the space between the surrounding buildings is just a few feet and it's all made of stone through-and-through. However, safety reasons might warrant something to be done about this: for example, there's no way of using your cellphone to make a direct phonecall if something unexpected were to happen.

Dear Sir, Many thanks for having taken the time to review your stay. We are thrilled to hear that our central location and the modern comforts of your room, including the walk-in rainfall shower and the quality of our bedding, met your expectations and contributed to a pleasant experience. We regret to hear about the issues you faced with cell phone reception within the hotel. Our historic building's structure does indeed sometimes impact signal strength. However, we are continuously looking for ways to enhance all aspects of our guests' stay, and this concern is no exception. We are glad, though, that you found our WiFi service to be satisfactory in terms of speed and reliability. It is delightful to know that the ample storage space and lighting options in your room were to your liking, allowing for a comfortable and well-lit environment during your visit. We hope that we may have the pleasure of welcoming you again. Kindest regards, Wencke Bolsius, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,347 件のレビュー 9.7/10 ロケーション
  • 1,332 件のレビュー 6.7/10 客室
  • 1,295 件のレビュー 8.5/10 サービス
  • 18 件のレビュー 7.7/10 インターネット
  • 498 件のレビュー 6.7/10 清潔さ
  • 449 件のレビュー 6.8/10 朝食
  • 177 件のレビュー 4.2/10 設備

Powered by Trustyou

周辺の他の施設

Amsterdamのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。