The Savoy 5 stars

Hello Just wanted to drop you a quick line or two after our first stay at your hotel. My wife and I stayed with on Saturday the 29th of may. Right from the moment we open our car door we were greeted by your warm friendly staff, everybody was so helpful and nothing was too much trouble for them, we had excellent service from everyone and very much appreciated the help we had in making a more suitable dinner reservation. However I did want to let you know about our experience at breakfast, once again everyone was lovely but it was really disorganised affair,my wife had to ask for her hot drink as it didn’t arrive with mine and had been forgotten, her poached eggs were both over cooked and hard. With my continental breakfast I had no bowl and was given a table spoon which didn’t even fit into the yoghurt pot so I used my tea spoon, the fruit and granola had been place in tiny serving bowls and when it was noticed that I had no bowl to eat from I was brought one and provided with additional granola. It didn’t spoil our weekend away and hasn’t put us off coming again in which we are doing in October as, part of our 30th wedding anniversary celebrations but I just thought I’d give you this feedback as everything else was excellent and what we had expected. Kind Regards Matthew s.

The day start with the best breakfast and friendly faces,the staff are so welcoming. You do not feel uncomfortable to ask for anything,I certainly would like to go again

When you pay top prices, you expect the best, which I don’t think the Savoy didn’t quite live up to. It was a lovely stay but I’ve stayed in hotels that provide a higher level of service. There was quite a queue at check-in, though they lady who checked us in was extremely pleasant. Beautiful room, though I would have expected fresh flowers like they do in Claridges. Also, would have expected the room to be turned down in the evenings -was this because of Covid that it wasn’t? Nice touch that a little cake was there in the room on our arrival. Excellent afternoon tea: delicious food and an attentive waiter, but found the matradee to be lacking - they were busy when sorting something and then and the other member of staff purposely ignored us. They should have acknowledged our presence and said something like they’d be with us in a moment. Didn’t mind waiting at all but didn’t like being ignored. When the matradee seated us, I found their manner to be rather crude and abrupt: they said we would only have the table for 1 hr 45 mins and then walked off. Swimming in the hotel pool was a highlight - it was beautifully kept and we thoroughly enjoyed our experience. There was just a bit of confusion as we were told when we booked our slot that we’d have an hour, only for the pool attendant to come and tell us it was only 1/2 hour. However, I did try to find us another slot, which although we couldn’t fit into our schedule, was appreciated. The cooked breakfast was delicious, and the pastry with the fresh raspberries was the best I’ve ever tasted. However, I would have expected to be served fresh rather than tinned fruit and the service wasn’t great: we had to ask for our toast as it was forgotten about and when it finally did come, it came on a plate rather than in a rack. I think this was because there was a misunderstanding and thought it was an extra portion we’d requested when in fact we hadn’t had any toast. To make things more annoying, I believe we were charged extra for this toast, but because we didn’t see the itemised bill as we charged it to our room, we didn’t realise this until check out when our breakfast was more than we’d calculated. Unfortunately, my husband didn’t tell me this fact until after we had checked out as he didn’t want to make a fuss, but I would have queried this.

Wonderful time-service impeccable.

Our experience was one of " welcome Back " We had such a nice time