The Savoy 5 stars

Customer review rating (ALL Rating) 4.8/5 3,443 reviews

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Description

Hotel extras

  • The Savoy is located on the River Thames, in the heart of all that London has to offer.

  • Iconic culinary experiences, including High Tea , award-winning bars and delicious restaurants

  • Beauty & Fitness, a haven with a spa, magnificent indoor pool and two gym areas

  • The Savoy's dedicated team of Butlers are available to take care of our guests' every need

Our accommodation(s)

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Hotel location

The Savoy

Strand
WC2R 0EZ LONDON
United Kingdom

GPS:51.510401, -0.120182

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,443 reviews

TripAdvisor Rating  4.5/5  7,552 reviews

Certificate of excellence 2024

Limitless Service

Customer review rating 5.0/5

Kim W. Families - Confirmed reviews ALL

We were blown away by the exceptional service provided during our stay at The Savoy. Even going so far as to make custom friendship bracelets for each of us - with our names - upon hearing that we planned to attend the Taylor Swift concert during our trip. This hotel is truly one of a kind.

Dear Kim W., Thank you for taking the time to write a review following your recent stay with us, here at The Savoy. It was a pleasure to read and your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel. We hope you enjoyed the concert! We look forward to having the opportunity to welcome you back again very soon. With warm regards, Debra Patterson, Quality Leader

Iconic hotel with issues

Customer review rating 3.0/5

Andrew R. Couples - Confirmed reviews ALL

Disappointing to say the least. On entering the room the shower was leaking and soaked the bath mat. First impressions! It was rectified but sadly not the start we expected. We booked in to the American bar a week b4. When we arrived to be shown to our table there was no booking showing. Begrudgingly we were given a table next to 3 loud mouth men who seemed well in drink and were swearing. After spending nearly £70 on two drinks we quickly left. A Wetherspoons pub would have been a more romantic setting for me and my wife. Breakfast the next morning they got our orders wrong, tried to charge us £18 for the extra sausages we didn’t ask for. Overall, paying over a £1150 for bed and breakfast where the standard expected fell well short has left me and my wife very disappointed. On a plus, the doormen were exceptional!

As expected

Customer review rating 5.0/5

Wendy P. Couples - Confirmed reviews ALL

My husband and I have always wanted to stay at the Savoy an we were not disappointed.

Dear Wendy p., How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you both again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Best hospitality experience

Customer review rating 5.0/5

Jennifer Families - Confirmed reviews ALL

This was our first stay at The Savoy and second stay in London. We were in town celebrating our children’s birthdays and attending the Taylor Swift concert. Every hotel staff member was friendly and helpful. The team went above and beyond to make our stay memorable and exceptional! From anticipating what our every need may be in our room to delivering custom made swiftie bracelets and plush animals for the kids, The Savoy was superb! They truly cared about their guests and making sure the stay was special. We will never stay anywhere else when we return to London!

Dear Jennifer, Thank you staying with us at The Savoy! We really appreciate you taking the time and trouble to complete a guest satisfaction survey, and to provide such a wonderful review. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with many happy memories of your time with us - we hope you enjoyed the concert! It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Limitless Service

TripAdvisor rating 5.0/5

Kim W TripAdvisor review

We were blown away by the exceptional service provided during our stay at The Savoy. Even going so far as to make custom friendship bracelets for each of us - with our names - upon hearing that we planned to attend the Taylor Swift concert during our trip. This hotel is truly one of a kind.

Dear kimwK4649SI, I sincerely appreciate you taking the time to share your thoughts following your recent stay at The Savoy, your feedback is invaluable to us! We are so happy to hear your stay did not disappoint and you returned home with many happy memories of your time with us, and enjoyed the personal touches and service from the team. We hope you enjoyed the concert! Thank you again for sharing your experience and we very much look forward to warmly welcoming you back to The Savoy, in the near future. With best regards, Franck X Arnold, Managing Director

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Other web-users rate our hotel

  • 578 reviews 9.5/10 Location
  • 1,158 reviews 8.3/10 Room
  • 2,389 reviews 9.3/10 Service
  • 929 reviews 8.3/10 Food
  • 616 reviews 9.3/10 Vibe
  • 438 reviews 8.1/10 Amenities
  • 331 reviews 8.3/10 Bar
  • 329 reviews 7.6/10 Comfort

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