The Savoy

First stay at the Savoy and was blown away, exemplary service from every single member of staff, world class attention to detail, all restaurants and bars we visited were outstanding. The bed was literally the most comfortable bed we’ve slept in and we’ve visited many 5* hotels both in the UK and overseas. Magical experience and we will be back, thank you for a wonderful stay.

4th visit, most expensive ever paid for a room that to be honest was somewhat shabby to say the least, requested 5 months back for a river view to be told none left/available on check in, ended up looking at inside of hotel building with dead/plastic delapidated window boxes to each room. staff tried to be obliging pre ordered requests forgotten despite receiving email back confirmed? then wrong drinks delivered. Food at Savoy Grill expensive but nothing to say wow about, staff on phones too busy talking to each other and milling around service slow, not anything you would expect from a 5 star hotel, been before a real shame standards gone down the pan TV fame must be what being lived off, sorry wont be back anytime soon. Sure this review will go unanswered from a returning customer and just be taken onto the pile of never replied (to be expected unfortunatley). serious look at the whole operation and where now going wrong to what used to be a wow experience.. shame.

My go-to for all business trips to London given its location. Service is top-notch in my experience. Friendly staff. Spotless facilities. Great restaurants on site...Location is fantastic. The rooms are a bit old, but it's an old hotel. The two times I stayed at the Savoy I got rooms with no views at all but sleep quality was great, which I care about the most.

The hotel is just beautiful and the staff really go out of their way to make you feel welcome. Nothing is too much trouble, taxis organised on time for us, food was perfect! A true 5 star experience. We even met the lovely chap from the itv series who was so gracious and helpful!

An extraordinary magical experience, My wife and I decided to celebrate our wedding anniversary at the Savoy, We have been returning to the Savoy for over 10 years now every time is a different experience, you will never find yourself in the same room unless requested, a river view on this occasions was a complimentary upgrade wow!! what an amazing gesture, the staff are always full of surprises. From the moment you arrive at the Savoy your experience is only just the beginning of your journey, A genuine warm welcoming on arrival from Tony who whisks you from your car to the check in team, and greeted with an enthusiastic welcome from Patrick & Elena who check us in on this occasion and escorted us to our room these guys are a credit to the Savoy and demonstrate genuine interest and make you feel so welcome Genuinely your made to feel so special throughout your stay it doesn’t matter who you are every one is treated the same way, and by magic your luggage will soon be delivered to your room by the butler, Nothing’s any trouble the staff at all levels are all so friendly and have a genuine interest, it’s the little touch that make the difference from little gifts left in the room, cakes, flowers, fresh fruits not forgetting the complimentary drinks on arrival,and realy putting the effort in on special occasions, This time of the year It’s the magic of the unknown as over night the savoy changes it’s appearance as the elf’s work there magic and a wonderful transformation takes place over night and all of a sudden it’s Christmas as all the decorations appear a truly spectacular experience, These little unknown elves that come and go from your room keeping it in tiptop condition, the evening turn down it’s just magical, The in room dining and morning breakfast is a treat you can’t miss, a vast choice of lavishly decorated dishes delivered and presented by your butler, We booked the restaurant for the Sunday evening and had a wonderful meal in the river restaurant which was hosted by Uri our waiter who was absolutely star and accredit to the team, I would recommend a stay at the savoy just for the experience you would not be disappointed the guys will spoil you throughout your stay,