Fairmont Hotel Vier Jahreszeiten 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.9/5 2.284 görüş

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Fairmont Hotel Vier Jahreszeiten - Image 1
Fairmont Hotel Vier Jahreszeiten - Image 2
Fairmont Hotel Vier Jahreszeiten - Image 3
Fairmont Hotel Vier Jahreszeiten - Image 4
Neuer Jungfernstieg 9 14, 20354 HAMBURG, Germany

Açıklama

Otel ekstraları

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

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Otelin konumu

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Germany

GPS:53.555603, 9.991689

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

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Daha fazla bilgi edinin

ALL Puanlama  4.9/5  2.284 görüş

TripAdvisor Derecesi  4.7/5  2.173 görüş

2024 mükemmeliyet sertifikası

Afternoon tea

Tripadvisor puanı 3.0/5

camillarY8386HF TripAdvisor onaylı yorum

I am often a guest of the hotel, either for dinner at Grill, Nikke Nine, and had also few overnight staying when my parents come visit and I can say always had great experience and enjoy very much everytime. Unfortunately cannot say same for the afternoon tea experience of yesterday. My friends reserve months in advance and although out general experience was nice, few remarks here: once noticing that in the table there were a no German speaker, I was very surprised the ladies assigned to assist us were not able to speak English; they forgot to serve us the black tea selection so that our tea journey was not complete; before the end of our time slot they rushed us to leave ad they needed extra time to prepare the table; they pack our remains of the food in paper boxes which we had to carry ourselves upstairs. For such establishment I would expect differrently. Hopefully next time

Dear camillarY8386HF, thank you very much for your recent visit to our Wohnhalle at the Hotel Vier Jahreszeiten Hamburg, and for taking the time to share your feedback regarding your experience with us. We deeply value your candid remarks, as they are essential for our continuous improvement. As the Restaurant Manager of the Wohnhalle, I consider it my responsibility to personally address your visit and the circumstances you encountered. It is with sincere regret that I read your comments and learned that you were unable to fully enjoy your afternoon tea due to lapses on our part. The quality of our service is our top priority. Therefore a missing order does not align with the excellent service we aim to uphold. Please accept my most sincere apologies for this. Furthermore, we would like to extend our sincere apologies for the discomfort and sense of being rushed that you experienced towards the end of your seating time. Our seating times were introduced with the intention of accommodating as many of our valued guests as possible, while ensuring that service runs smoothly and seamlessly. During these times, it is our utmost priority to make your visit a truly enjoyable and memorable one. Should we have fallen short in this regard, and you felt that the time allotted was insufficient due to any oversight on our part, please accept my heartfelt apologies. Rest assured that I have already discussed the details of your experience with my entire team. The situations you described do not reflect the standards to which we hold ourselves, and we are taking immediate steps to ensure such incidents do not occur again. Dear camillarY8386HF, while I cannot undo the moments that led to your disappointment, I would greatly appreciate the opportunity to turn your negative impressions into positive memories. Please let me personally know if you would like to reserve a table with us in the future so we can make your experience as magical and positively unforgettable as possible. I sincerely hope to have the pleasure of welcoming you back to our Wohnhalle in the near future. With warm regards from our Wohnhalle Kirsten Schwerdt Restaurant Manager Wohnhalle

Definitely high-end but on par in its league

Tripadvisor puanı 3.0/5

Gabriel A İş - TripAdvisor onaylı yorum

Obviously a great hotel with an exceptional focus on servicing the guests. Very much attention on you the guest and the hotel is beautiful and cosy. The fitness area is above par offering cold towels, bottled water and even headsets in case you forgot your own. Machines are top shelf. Why only the three stars then? I would say everything was just as expected at this level and price.

nice stay but avoid the breakfast

Tripadvisor puanı 3.0/5

Sugarman1234 TripAdvisor onaylı yorum

We spent 3 nights at the Fairmont for a short stay in Hamburg, combining business & pleasure. The hotel location is excellent, everything within walking distance (although the road in front is completely closed at the moment and it a construction dump). The hotel itself is very nice & retains a certain grand european hotel charm and the staff were friendly enough throughout our stay. Our room (deluxe double room courtyard) was a good size, with a walk-in closet, and with all essential amenities that are to be expected at a Four Seasons. The only downside in the room was the fact that, when the TV was on, it automatically played on speakers in the bathroom, and you were not able to turn this feature off (at least we did not figure it out), but this was not an inconvenience. The bed was large, but not the most comfortable night sleep we have had, and the duvets were quite small and in fact was separated in 2, with 1 per person. The daily complementary 2 bottles of water were appreciated. Now the bad part - we did not opt for breakfast for all our stay as we were unable to make it for all 3 mornings, but we did try it on our second morning, especially as it had been recommended to us by our local friends, both for the quality and the location (Grill & Condi restaurant). The breakfast is spread out between the Grill restaurant, which you walk through, to get to the Condi. We were quite shocked at what we found there, namely a spread of cold cuts (cheeses, hams, tomatoes, yoghurts, houmous etc) on about 10 platters in the middle of quite a cramped room, so often we were bumping shoulders with other guests, or having to time when we went up. The only warm option, is an omelette station, but when I asked for scrambled eggs with bacon and sausages, this created a stir and was far too much for the staff to handle. The bacon was doable, but asking for the sausage was a step too far, and for reasons beyond me, created panic with the inexperienced staff. I waited 20min+ and my omelette and bacon were ready and getting cold, but still the staff was inexplicably unable to procure any sausages. It was a completely bizarre experience and finally I gave up and complained to the shift-manager who informed me there had been a mix-up (!). What kind of mix-up on something so basic, is completely beyond me... The price at EUR70pp is outrageous for what is offered (warm drinks + the cold cut spread + omelette station - it was not clear if the other a la carte items were in addition to this, but we believe they are), and they did agree to comp our breakfast after the experience we had, but we probably would have simply refused to pay that much for this pitiful spread. We have had more options and warm selections probably in every other single 5* hotel we have stayed in. The cherry on the cake: I asked for a lemon tea (the waiter asked me what type I would like), and everything seemed OK, until about 25 minutes later, he brings me a teapot, with literally 2-3 lemons that had been squeezed into the boiling water. Safe to say, this was NOT what I was expecting, and after the omelette incident, this was verging on comical levels of incompetence. If he was unsure, or did not have lemon-flavoured teabags, then you would expect to be asked. Safe to say we got up and left at this stage, and went on the hunt for a proper breakfast at a local café. No choice but to give just 3 stars for our stay, considering this shocking breakfast, which was completely out of place for the hotel & location. We will return to the Fairmont, as we had an otherwise enjoyable stay, but will definitely skip the breakfast, and I advise other guests to do so too.

Dear Guest, Thank you for taking the time to share your detailed feedback about your recent stay at the Fairmont Hotel in Hamburg. We truly appreciate your honest review, as it helps us to continuously improve our service and guest experience. We are delighted to hear that you enjoyed the hotel's central location, the elegant charm of our property, and the amenities in your room. However, we sincerely regret that certain aspects of your stay, particularly your breakfast experience, did not meet your expectations. We acknowledge your concerns regarding the breakfast setup and service. The experience you described is certainly not in line with the high standards we strive to uphold. We apologize for the inconvenience and frustration caused by your order, the waiting time and the unexpected issue with the tea preparation. Your comments have been shared with our Food & Beverage team to ensure immediate improvements in both service efficiency and communication within the team. Furthermore, we appreciate your feedback regarding the room’s TV system and bedding. We have taken note of your comments and will look into optimizing the audio settings for a more comfortable experience. Additionally, we have taken note of your input regarding the beds. Unfortunately, we cannot undo your experiences at our hotel. However, we are pleased to hear that, overall, you had a pleasant stay and are planning to return to our hotel. We would be delighted to have the opportunity to impress you with our breakfast at another time. Please do not hesitate to contact us directly – we are happy to assist with any arrangements to make your next stay as enjoyable as possible. We appreciate your valuable feedback and hope to welcome you back to the Fairmont Hotel Vier Jahreszeiten Hamburg in the future. Best regards, Leonie Herz Guest Relation

The best option in Hamburg. Charming and old-school grand

Tripadvisor puanı 5.0/5

RonT-Global TripAdvisor onaylı yorum

An amazing hotel, beautifully designed, great classical bar, lounge and a large number of restaurants. You can stay in the entire day and don't feel the need to get out of the hotel and explore the city. The rooms are at very high standards, the service is very good, and the location is central – walking distance from everything.

Dear Guest, thank you for your wonderful review! It is a pleasure to hear that you enjoyed our hotel's design, the classic atmosphere of our Jahrezeiten Bar as well as the variety of our restaurants we offer. We are delighted to provide you within the highest comfort in our rooms and are grateful for your kind words about our service, which motivate us every day. We truly appreciate your lovely words and hope to welcome you back soon for another exceptional stay at the Fairmont Hotel Vier Jahreszeiten. Best regards from Hamburg, Zoe Lafferthon Guest Relation

Fairmont Hotel Vier Jahreszeiten Hamburg, Germany

Tripadvisor puanı 4.0/5

ThorwaldVikingAsgaar TripAdvisor onaylı yorum

The Fairmont Hotel Vier Jahreszeiten is a luxury hotel centrally located on the Neuer Jungfernstieg in Hamburg, Germany. This city hotel has approx. 156 guest rooms & suites, three restaurants (Haerlin 2 star Michelin, The Grill and an Asian-Fusion restaurant NikEei Nine), besides the Wohnhalle/Condi for coffee and tea, as well as spa facilities. Since 1989, I believe, the ownership of the hotel changed four times. The current owners (Dohle family offices) started renovating rooms and facilities in 2014. The hotel is managed by Fairmont Hotel & Resorts which is a sub brand of Raffles Hotels which is ultimately owned by Accor S.A. Accor is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. The Hotel Vierjahreszeiten Hamburg is not related to the hotel in Munich with the same name (Kempinski Group) nor related/owned by intern. Four Seasons Hotels/Resorts. The arrival by cab from airport was below expectations. I received days ahead of my stay an email from the hotel informing me that massive street construction in front of the hotel started. The info was appreciated but sadly it seemed no one informed the Hamburg taxi drivers who mostly struggled to approach the hotel. I was dropped off one block from the hotel and walked around barriers until reaching the main entrance where the nice doorman offered to help me with my suitcase conquering the massive staircase. My experience with FO operations were mixed. The rooms was available ahead of regular checking time which was appreciated. The friendly and assertive male staff member who checked me in was efficient, pragmatic and more important listened, while a bunch of his colleagues were starring at me during checkin-in, without smiling the whole time and whispering. Awkward and simply unnecessary. Smiling in hospitality goes a long way. It is a free, cost efficient tool. It can be enchanting, disarming. It sets the tone of the conversation and the stay. Overall I got the feeling that staff were professional but reserved. Somehow interactions mostly felt rehearsed and wooden. Yes the hotel has a long and splendid German past which is undisputed and peopled should be proud but it is nevertheless history and hospitality is in the now and forward moving. The checkin process took longer than necessary and I believe most of it could have been handled electronically prior checkin, avoiding filling out/correcting paperforms like address/ phone numbers/ birth days etc. . The room, a Junior Suite, overlooking the lake on the second floor was quiet, spacious in the living room and bedroom area. Comfortable bed & pillows with small blankets. Unfortunately the bathroom was tiny with a dwarf sized awkwardly shaped shower cabin and only had one sink but with a good water pressure. For the room category the intern. traveller could easily expect more space, especially when not traveling solo. Housekeeping is doing a terrific job in cleaning and polishing the rooms & bathrooms, hotel facilities Rarely do I experience such a clean, sparkling room, chapeau! That was truly remarkable. That the tablet in the room did not work, the desk clock stopped a while ago due to corroded batteries and the sink did not properly drain is forgiven and has been already fixed, I am certain about it. After exploring Hamburg and returning back to the hotel my next FO interaction was asking for my room key which I received instantly by just naming the room number. No name check or proof of ID by staff who were not present when I checked in. Also no smile... I most certainly think that there is significant room for improvement to enhance security going forward. Checkout the next morning around 5:00 am was most pleasant by the night portier. Coffee was offered, sadly no croissants or sth else available. No door man available helping with luggage. The happy maintenance staff member polishing the floors in the lobby was super friendly and delightful. No one acknowledged my birthday the day I checked out but it was probably lost in translation filling out the German paperforms the day before. The reserved taxi arrived 5:25 am as requested at checkin and so I left. Overall I did not dislike my stay, no one is perfect and all mentioned issues/ hiccups are easy to fix and quite honestly first world problems. Would I stay here again when in Hamburg? Most certainly, but I would prefer the Fontenay despite the better location of the Fairmont. I simply miss my ParkHyatt Hamburg.....

Dear ThorwaldVikingAsgaar, Thank you very much for taking the time to provide such detailed feedback on your recent stay with us at the Fairmont Hotel Vier Jahreszeiten in Hamburg. We truly appreciate the insights you have shared, as they help us to continually improve our services. We are pleased to hear that you appreciated the early availability of your room and to know that our Housekeeping team made such a positive impression with their work. We will certainly pass along your compliments to them. We regret that your check-in experience was not as seamless as it could have been, and that the interactions with some of our team members did not meet the warm, welcoming standard we strive for. Your comments about the importance of a smile and a more natural approach to hospitality are greatly appreciated and will be shared with the team to help us improve in this area. Regarding the security and the check-in/check-out process, we understand your concerns and will review these procedures to ensure that we are always providing the safest and most efficient service for our guests. We also appreciate your feedback about the lack of additional breakfast items during your early departure, and we will work to ensure that such details are better handled in the future. As for your mention of your birthday, we sincerely apologize that it was not acknowledged during your stay. We certainly value every guest and aim to make special occasions memorable. We would be very pleased to hear from you again and hope to regain your trust in the future. It would be our pleasure to welcome you back to Hotel Vier Jahreszeiten soon. Kind regards, Sandra Lauermann Guest Relation

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