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Mercure Hotel Hamburg Mitte 4 yıldız

Avis müşterileri puanı 4.5/5 2.528 görüş

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Mercure Hotel Hamburg Mitte
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+ 10 Hizmetler

Otel ekstraları

  • 180 modern oda

  • Şehir merkezinde yer alan, Hamburg fuar kompleksi (HMC) ve CCH içindeki ayrıcalıklı konum

  • Sokak lezzetleri, bira ve şarap servisi sunan Relax bar

  • Sternschanze ve üniversite bölgesi ile St. Pauli yakındadır

  • Teraslı toplantı alanı

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelde ve yakınındaki hizmetler

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

Ücretli hizmetler

Hizmetler ve pratik bilgiler
  • Online Check-in
  • Kablosuz İnternet / İnternet Erişimi
  • Otopark Ücretli hizmetler
  • Hareketlilik imkanı kısıtlı kişiler için erişilebilirlik
  • %100 sigara içilmeyen otel
  • Klimalı
  • Otelde konuşulan diller
  • Resepsiyon günün 24 saati açıktır
  • Otele erken giriş / Otelden geç çıkış Ücretli hizmetler
  • Çamaşırhane
  • Butikler/alışveriş
Yiyecek-içecek
  • Kahvaltı Ücretli hizmetler
  • 2 Restoran
  • 1 Bar
  • Oda servisi
  • Atıştırmalık ve içecek makinesi Ücretli hizmetler
Eğlence ve aktivite
  • Koşu parkuru
İş hizmetleri
  • 7 Toplantı odası
  • Fotokopi/baskı hizmeti mevcuttur

Otelin konumu

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146 hamburg
almanya

Tel: +4940450690

Faks: (+49)40/450691000

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

  • U2, U3 :  U2, U3 SCHLUMP

  • S1, S3 :  S1, S21, S3, S31 STERNSCHANZE

  • Uçakla

    HAMBURG AIRPORT 12km / 7,46 mil mesafede

  • Trenle

    HAMBURG DAMMTOR 0,8km / 0,5 mil mesafede

  • Trenle

    HAMBURG HBF 2km / 1,24 mil mesafede

GPS :53.564471, 9.977163

Konaklama olanaklarımız

4 yıldızlı Mercure Hotel Hamburg Mitte'de 2 tek kişilik yataklı, çift kişilik/queen yataklı Standart Oda, çift kişilik yataklı Superior Oda veya çift kişilik yataklı huzurlu Privilege Oda arasından seçim yapabilirsiniz. Hareket engeli olan konuklar için özel olarak uyarlanmış iki oda sunuyoruz. Hiçbirinde sigara içilmeyen 180 odamızın tümünde klima, ücretsiz WIFI ve DSL bulunur. 12 yaş altı bir çocuk ebeveynlerinin odasında ücretsiz konaklayabilir.

Restoranlarımız ve barlarımız

RESTAURANT

Mutfak türü: Uluslararası mutfak

Our restaurant is open every day for breakfast. You can also let our kitchen team spoil you at lunchtime or in the evening for family celebrations or group events. Opening times: 06:30-10:30 am

  • Pazartesi -
  • Salı -
  • Çarşamba -
  • Perşembe -
  • Cuma -
  • Cumartesi -
  • Pazar -

RELAX - FOOD, DRINKS & YOU

Mutfak türü: Uluslararası mutfak

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

  • Pazartesi -
  • Salı -
  • Çarşamba -
  • Perşembe -
  • Cuma -
  • Cumartesi -
  • Pazar -

RELAX - FOOD, DRINKS & YOU

Modern ve neşeli ortamı sayesinde barımız en çok ziyaret edilen yerlerden biri haline gelmiştir. Özel şarap seçeneklerimizin, barista standartlarında hazırlanan taze kahvelerimizin veya en sevdiğiniz kokteylin tadını çıkarın.

Sözleşmeye bağlı olmayan fotoğraf

  • Pazartesi -
  • Salı -
  • Çarşamba -
  • Perşembe -
  • Cuma -
  • Cumartesi -
  • Pazar -

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 7

  • Maksimum büyüklük: 87

  • Maksimum kapasite: 60 kişi

Daha fazlasını öğrenin


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Daha fazla bilgi edinin

ALL Puanlama 4.5/5

2.528 görüş

tripadvisor

TripAdvisor Derecesi 4.0/5

804 görüş

close to downtown and exhibition area

Tripadvisor puanı 3.0/5

1denisu Business - 18/11/2019 TripAdvisor onaylı yorum

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

nice hotel

Tripadvisor puanı 5.0/5

461normunds Business - 10/11/2019 TripAdvisor onaylı yorum

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Complete package

Tripadvisor puanı 5.0/5

novotel_12 Business - 19/09/2019 TripAdvisor onaylı yorum

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

A Great Stay In Hamburg

Tripadvisor puanı 5.0/5

JuanjoCruz Friends getaway - 07/08/2019 TripAdvisor onaylı yorum

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Dear JuanjoCruz, thank you for your stay at our Mercure Hotel Hamburg Mitte and your positive feedback. We are pleased to read, you felt comfortable in all belongings. Whenever you are going to spend another stay in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Very good stay in Mercure

Tripadvisor puanı 5.0/5

645retoh Business - 04/08/2019 TripAdvisor onaylı yorum

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg

Dear 645retoh, thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable and enjoyed your time with us. With your next visit in Hamburg, we are looking forward to welcome you back again. Sincerely, Sascha Gunzer Resident & Quality Manager

very nice stay

Tripadvisor puanı 5.0/5

Piotr U Business - 24/07/2019 TripAdvisor onaylı yorum

Pity I came for just one day, all was so nice, from check in to check out. Ladies at the reception very helpful and friendly, all was very nice, My key was waiting , welcome dring was ok, all was very fine

Dear Piotr U, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during your short stay and please do not worry about the only one night. You are always welcome to spend another time with us. We are looking forward to it. Sincerely, Sascha Gunzer Resident & Quality Manager

Great Conference Hotel

Tripadvisor puanı 4.0/5

Marty P Family - 10/06/2019 TripAdvisor onaylı yorum

I stayed at this property for the 2019 Rotary International Convention. It was very convenient for the convention and was -- by far -- the nearest hotel to the site. That made it very convenient to go back for a nap, for a change of clothes, or to unload items purchased. The breakfast buffet was wonderful! The only downside to the hotel is that it is not in a "pretty" part of the city. The area is more industrial looking and aged. However, it felt very safe and had some very pretty parks nearby.

Dear Marty P, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during the Rotary Convention and are looking forward to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Resident & Quality Manager

Convention

Tripadvisor puanı 3.0/5

Go04188994133 Business - 09/06/2019 TripAdvisor onaylı yorum

I had recieved an information about a 10% descount on my long stay but when I checked out nobody acceptered this promise which is very confusing and makes me hesitating to visti Accor Hotels in the future

Dear Go04188994133, first of all we thank you for your stay at our Mercure Hotel Hamburg Mitte and also for your feedback. We apologize for the inconvenience, you experienced at your check out. To figure out, what exactly went wrong, we appreciate, when you get back to us with further details, such as where you received the information about the discount, so we can still found an adequate solution for you. Except this circumstance, we hope you had a good time in Hamburg and are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

A good bargain for business travellers

Tripadvisor puanı 4.0/5

KC_Lam2014 Business - 29/12/2018 TripAdvisor onaylı yorum

Convenient location for business travellers as it is just next to the convention centre; good hospitality; friendly staff; nice breakfast ( with hot self-made waffles though I didn’t know what it was at first !) I was provided with an up-grade and I did enjoy the broad view of the TV tower in the low season while there were not many travellers around ; some minor problems like a few small stains on the wall, small pillows ( but comfortable after trying them indeed) can be execused considering the price reasonably. Overall it is a good choice in Hamburg.

Dear "KC_Lam2014", thank you so much for sharing your impressions from your latest stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially the location of our house, the room you stayed in and our team provided a delightful time in Hamburg to you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Stay - Thursday 29th November (3 Nights)

Tripadvisor puanı 4.0/5

MCarson1983 Couples - 05/12/2018 TripAdvisor onaylı yorum

Very clean hotel with nice lobby and bar area. Very handy to the neighboring conference facilities. Handy enough to the train, short walk about 5 minutes. Rooms on the small size but very comfortable and well kitted out with a decent TV

Dear "Sunshine18764005772", thank you for your stay at our Mercure Hotel Hamburg Mitte und your kind feedback. We are pleased to read, you felt comfortable in all ways and enjoyed your stay. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Great location, great hotel

Tripadvisor puanı 5.0/5

Chris P Business - 10/09/2018 TripAdvisor onaylı yorum

This hotel is located close to the Messe. The staff at check in and check out were friendly. The rooms were clean and comfortable. The reception always helped getting taxis and suggesting restaurants in the area. There are many restaurants within walking distance. The bar is small but the bartenders were very friendly. The meat and cheese plate cut right at the bar was fresh and went great as a late snack with beer and wine. Breakfast had a great choice of hot and cold food items. We will return.

Dear "Chris P", thank you for your detailed feedback and your stay at our Mercure Hotel Hamburg Mitte. It is a pleasure to read, you felt comfortable in all ways and had a great stay. We will forward your commendation to our entire team and are looking forward, to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Best Accor Hotel Yet

Tripadvisor puanı 5.0/5

Stephen P Couples - 01/08/2018 TripAdvisor onaylı yorum

This is the best Accor group hotel I have stayed at (over 50). The Hotel is fantastically located and you have 2 options close by for entertainment or food. Turn left out of the hotel and sharp left again will take you down to Grindel which is a village and runs for 2kms. This will cater for those seeking a calmer atmosphere. However if you exit the hotel and cross the road and then walk back to the train station (Sternschanze) and 200 yards beyond you will discover the vibrant area of Schulterblatt, which is the main area for night life and feed. The centre of Hamburg, main station is only 2 stops away and takes 7 minutes and the Harbour Landungsbrücken is also close and 3 stops away. Staff could not do more to help make your stay special. As high as I rate them, this is a genuine report and you can read my report on the Mercure Mitte Berlin to see that I can also be highly critical.

Dear "Stephen P", all we can say is Thank You! for this really amazing feedback. Being the best Accor Hotel out of more than 50 so far, is more than great. We will forward your commendation to the entire team. We hope to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Everything OK but w/o toiletries...

Tripadvisor puanı 4.0/5

davidmartin702 Business - 01/06/2018 TripAdvisor onaylı yorum

Typical Mercure. Rooms are OK for business traveler, clean, good looking. Breakfast acceptable. What I cannot understand is that in a 4 stars I have to carry my toothbrush. This is the 21st century, everyone brushes their teeth!

Dear "davidmartin702", thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during your stay. Regarding the toothbrush, you missed in your room, we apologize for this circumstance. We do not place toothbrushes in the room, but constantly offer additional cosmetics, like toothbrush, at the reception. We hope to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Hamburg trip

Tripadvisor puanı 5.0/5

66aidan Couples - 11/02/2018 TripAdvisor onaylı yorum

The hotel was in a perfect location for our needs The staff were very friendly even though we did not speak German. The room was warm and cosy as the weather was very cold.we are looking forward to staying in other hotels in the Accor group

Dear "66aidan", thank you for your stay at our Mercure Hotel Hamburg Mitte and your pleasant feedback. We will forward your commendation to the entire team and are also looking forward, to welcome you back to Hamburg or any other Accor Hotel soon. Sincerely, Sascha Gunzer Front Office Manager

Visit Hamburg

Tripadvisor puanı 4.0/5

bennymf Business - 05/02/2018 TripAdvisor onaylı yorum

The Mercure Hotel Hamburg Mitte has a very good location easy to acces and with an underground parking. Very close to several bars and restaurants within walking distance. A very nice and servicefrindly staff to welcome and to serve you. A very nice room and a great breakfast buffet - I highly recommend this hotel :-)

Dear "bennymf", thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially our team provided a good experience to you. For your recommendation we like to thank you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Front Office Manager

Never this hotel again :(

Tripadvisor puanı 2.0/5

hotelbuster Family - 15/12/2017 TripAdvisor onaylı yorum

I stayed at this hotel for four nights. I checked in online and was assured that I would have access to my room when i came to the hotel. When I arrived it was not yet ready. Things like this happens so we went into town. But this was only the beginning! I then got a text that our room key was ready so we returned to the hotel, but the guy in the reception told me that the room wasnt yet ready. Finally at 3 pm we got the room. Being an accorhotel goldmember I expected better service than this. When we got to the room it was really small and the bed was a queen bed (that is ok for one person, but not for two). It had only two pillows and one blanket so I assumed we got a single room, but it turned out two be a room for two! We had to ask for another blanket and that came, but I also asked for an upgrade to a room with a larger bed, again being a gold member, but was told that the hotel was fully booked. It was only for the two of us to squeeze into that tiny bed. Last time I stayed at this hotel four years ago it had a relax area and a gym. Now this was gone. The guy in the reception was new and didnt know anything about that and had not any suggestions where to work out. When we finally was about to check out the girl in the reception told us that the room wasn't fully paied although it was. Now i really snapped. Finally the manager came and found the payment and they appologized for that. Conclusion: In this hotel you don't feel any special treatment at all. The sign outside states its a 4 star hotel. I've stayed at ibis-hotels (2-3 star hotels) with better service and larger rooms and beds than this Mercure hotel. 3 stars the most I say! Here you pay alot for nothing! The only thing that was really splendid was the service in the breakfast room and the staff there is really nice. But... I will not stay at this hotel ever again!

Dear "hotelbuster", thank you for your stay at our Mercure Hotel Hamburg Mitte and your detailed feedback. We apologize for all the inconvenience you experienced during your stay. We always try to provide room upgrades and early check-in to our Le Club members, which is sometimes difficult to implement due to high count of reservations. We will discuss all these facts with our team members to improve the service. Please be assured, this will remain as a single case. We are looking forward, to welcome you once again to our house. Also, to improve your latest impression. Sincerely, Sascha Gunzer Front Office Manager

Expected better

Tripadvisor puanı 3.0/5

reindeer7 Business - 23/10/2017 TripAdvisor onaylı yorum

To be honest, if you let me in to this hotel without telling me what it was and which star rating it had, I would've thought it was a 3-star with poor customer service. The staff at the reception desk looked like they couldn't be bothered to go through the most basic motions of check in (rolling eyes to my question about wifi access), the room had a dinghy feel about it, with one relatively small and very thin duvet on the bed, multiple dirty streaks on the walls (luggage?), small bathroom with a shower cabin requiring touching up... I honestly did not expect this kind of ambience from Mercure.

Dear "reindeer7", thank you for your detailed feedback and your stay at our Mercure Hotel Hamburg Mitte. We apologize for the negative impression, we caused during check in process and with the provided room. Actually we finished renovation works in our guest rooms from fifth to ninth floor and will continue with the remaining rooms in January 18! So please be assured, that your experience will remain as a single case. We are looking forward to welcome again in Hamburg. Also, to improve your latest impression. Sincerely, Sascha Gunzer Front Office Manager

Nice Stylish Hotel

Tripadvisor puanı 4.0/5

Serhii R Couples - 02/10/2017 TripAdvisor onaylı yorum

Hotel is nice, I just loved marine style decoration of lobby with super comfortable armchairs. Our room was quite small, I was expecting bigger one. Wi-Fi connection is very low, barely could load a web page.

Dear "Serhii R", thank you for your stay at our Mercure Hotel Hamburg Mitte and your feedback. We are pleased to read, you felt comfortable during your stay, although you experienced a low wifi connection. In such cases you are always welcome to contact our reception team to fix the connection problems. We are looking forward to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Dissapointing.

Tripadvisor puanı 2.0/5

jimfE6862ES Couples - 26/04/2017 TripAdvisor onaylı yorum

We stayed here a few years ago and were looking forward to some down time after a family reunion. We had booked a superior room with courtyard view to avoid street noise. The room appeared to be the same as the standard rooms shown on the website and lacked the addition chairs, side table etc. shown on the website. The VIP bathroom was indistinguishable from standard and lacked the bath! Tea and coffee making facilities amounted to a tassimo machine with inadequate instructions and a very limited range of beverages, only coffee, decaf coffee and Earl Grey Tea. Lack of a basic breakfast tea either in the room or from the service staff was disappointing. The included daily newspaper never appeared. The double bed simply was not. It was just two single beds pushed together, separate matrasses and duvets. It was a cold period and the warm air room heating was rather noisy as was the howling of the wind from the poor seals on the window which interrupted any chance of a good nights sleep. Previously we had enjoyed good food and wine in the hotel restaurant which featured regional specialities. Sadly this has been replaced with a basic grill and bar snack service. Paid parking was indicated on the website but on arrival I was amazed to find this was being charged at 20 Euro per day. Looking at the Hamburg.com tourist site is says "Parking in Hamburg is rather inexpensive. In some areas close to the city centre, parking is even free of charge if you don't mind a short walk." I do feel at the very least they need to be more transparent about this charge and clearly state it on the website. When asking reception staff for assistance / clarification on these issues, with one exception, there was a complete indifference which we had not encountered at Accor hotels before. Overall we were very disappointed.

Dear Jim F, first of all we want to thank you for the time you have spent to send us your personal feedback. This is really helpful for us the improve our quality and service. Our privilege rooms are bigger than our standard rooms and have additional services included, but not all rooms do have the small table and chairs which in the room. Also I will give feedback to our technician who will check the heating right away for the room in which you have stayed. Of course you also have the possibility to use a parking space in the surrounding of our hotel, but here there are no spaces guaranteed and they are outside. in general we receive rather good feedback for our new RELAX-bar. If this concept does not fit for you please ask our colleagues: I am sure they can suggest you several restaurants nearby which fits your needs. We are sorry that we have left this impression to you. But we would be really happy to convince you of our hotel the next time when you are in Hamburg. Please let us know if we my assist you further. Best regards from Hamburg,

Beautiful city

Tripadvisor puanı 4.0/5

L5293WSchrism Couples - 02/02/2017 TripAdvisor onaylı yorum

The hotel was ideally located for navigating Hamburg and it's regionS and sights. Rooms were great. Service was great. Staff were famtastic. They even invited us out with them on a night out which was an experience. The only criticism was the money exchange in the hotel, as they never had any currency available

Dear "L5293WSchrism", thank you for your stay at our Mercure Hotel Hamburg Mitte and sharing your impressions. We are pleased to read, you enjoyed your stay in all ways. We will forward your commendation, especially about our staff members, to the entire team. Due to a limited count of cash, we are able to exchange small amounts of currency. For a bigger amount there is a bank within 3 minutes walking time, which exchanges every amount. Best regards from Hamburg to Sheffield, Sascha Gunzer Front Office Manager

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