Fairmont Hotel Vier Jahreszeiten bintang 5

Catatan tamu Avis (Peringkat ALL) 4.9/5 2.263 ulasan

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Deskripsi

Keistimewaan hotel

  • Grand Hotel di Hamburg

  • Beragam kuliner: Sembilan restoran dan bar

  • Terletak apik di jantung kota Hansa di tepi Danau Inner Alster

  • Layanan unggulan dengan 300 karyawan di 156 kamar dan suite

  • Vier Jahreszeiten Spa & Fitness dengan teras rooftop eksklusif

Akomodasi kami

Pesan hotel ini

Lokasi hotel

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Jerman

GPS:53.555603, 9.991689

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Peringkat ALL  4.9/5  2.263 ulasan

Peringkat TripAdvisor  4.7/5  2.168 ulasan

Sertifikat keunggulan 2024

nice stay but avoid the breakfast

Catatan Tripadvisor 3.0/5

Sugarman1234 Ulasan TripAdvisor tersertifikasi

Dear Guest, Thank you for taking the time to share your detailed feedback about your recent stay at the Fairmont Hotel in Hamburg. We truly appreciate your honest review, as it helps us to continuously improve our service and guest experience. We are delighted to hear that you enjoyed the hotel's central location, the elegant charm of our property, and the amenities in your room. However, we sincerely regret that certain aspects of your stay, particularly your breakfast experience, did not meet your expectations. We acknowledge your concerns regarding the breakfast setup and service. The experience you described is certainly not in line with the high standards we strive to uphold. We apologize for the inconvenience and frustration caused by your order, the waiting time and the unexpected issue with the tea preparation. Your comments have been shared with our Food & Beverage team to ensure immediate improvements in both service efficiency and communication within the team. Furthermore, we appreciate your feedback regarding the room’s TV system and bedding. We have taken note of your comments and will look into optimizing the audio settings for a more comfortable experience. Additionally, we have taken note of your input regarding the beds. Unfortunately, we cannot undo your experiences at our hotel. However, we are pleased to hear that, overall, you had a pleasant stay and are planning to return to our hotel. We would be delighted to have the opportunity to impress you with our breakfast at another time. Please do not hesitate to contact us directly – we are happy to assist with any arrangements to make your next stay as enjoyable as possible. We appreciate your valuable feedback and hope to welcome you back to the Fairmont Hotel Vier Jahreszeiten Hamburg in the future. Best regards, Leonie Herz Guest Relation

The best option in Hamburg. Charming and old-school grand

Catatan Tripadvisor 5.0/5

RonT-Global Ulasan TripAdvisor tersertifikasi

Dear Guest, thank you for your wonderful review! It is a pleasure to hear that you enjoyed our hotel's design, the classic atmosphere of our Jahrezeiten Bar as well as the variety of our restaurants we offer. We are delighted to provide you within the highest comfort in our rooms and are grateful for your kind words about our service, which motivate us every day. We truly appreciate your lovely words and hope to welcome you back soon for another exceptional stay at the Fairmont Hotel Vier Jahreszeiten. Best regards from Hamburg, Zoe Lafferthon Guest Relation

Fairmont Hotel Vier Jahreszeiten Hamburg, Germany

Catatan Tripadvisor 4.0/5

ThorwaldVikingAsgaar Ulasan TripAdvisor tersertifikasi

Dear ThorwaldVikingAsgaar, Thank you very much for taking the time to provide such detailed feedback on your recent stay with us at the Fairmont Hotel Vier Jahreszeiten in Hamburg. We truly appreciate the insights you have shared, as they help us to continually improve our services. We are pleased to hear that you appreciated the early availability of your room and to know that our Housekeeping team made such a positive impression with their work. We will certainly pass along your compliments to them. We regret that your check-in experience was not as seamless as it could have been, and that the interactions with some of our team members did not meet the warm, welcoming standard we strive for. Your comments about the importance of a smile and a more natural approach to hospitality are greatly appreciated and will be shared with the team to help us improve in this area. Regarding the security and the check-in/check-out process, we understand your concerns and will review these procedures to ensure that we are always providing the safest and most efficient service for our guests. We also appreciate your feedback about the lack of additional breakfast items during your early departure, and we will work to ensure that such details are better handled in the future. As for your mention of your birthday, we sincerely apologize that it was not acknowledged during your stay. We certainly value every guest and aim to make special occasions memorable. We would be very pleased to hear from you again and hope to regain your trust in the future. It would be our pleasure to welcome you back to Hotel Vier Jahreszeiten soon. Kind regards, Sandra Lauermann Guest Relation

Best hotel

Catatan Tripadvisor 5.0/5

Mobile63152549181 Couples - Ulasan TripAdvisor tersertifikasi

Dear Guest, Thank you very much for your exceptional feedback following your recent stay at the Fairmont Hotel Vier Jahreszeiten. We are truly delighted to hear that you experienced the luxury and service that we strive to provide to each of our guests. It brings us great joy to know that you were impressed by the warmth and professionalism of our staff, from the doormen to the front desk and bar team. We take immense pride in offering top-tier service and we are thrilled that it made your stay memorable. We are also pleased that you enjoyed the beautiful views over Lake Alster from our lobby and lounge area, where you can relax in comfort while savoring tea or coffee. It’s wonderful to hear that our wide range of dining options, including our three distinct restaurants, suited your needs perfectly. Your description of the spacious room and large bathroom is greatly appreciated, and we are glad that the central location made it convenient for you to explore Hamburg’s local sights and restaurants as well. Thank you again for sharing your kind words. We look forward to welcoming you back to our hotel and providing you with another unforgettable experience. With the best regards from Hamburg Hannah Leopold Guest Relations

Beautiful Stay

Catatan Tripadvisor 5.0/5

IntrepidExplorers7 Bisnis - Ulasan TripAdvisor tersertifikasi

Dear IntrepidExplorers7, Thank you very much for choosing to stay with us at Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews and feedback from our guests and we will of course share your kind comments with our team. We are particularly pleased to read that you describe our beds as extremely comfortable. Furthermore, your warm words about our Japanese Peruvian restaurant, Nikkei Nine fills us with pride. Positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. Dear IntrepidExplorers7, we are delighted to read that you enjoyed your stay with us. We thank you once again and look forward to welcoming you soon again in the heart of Hamburg. With warm regards, Sandra Lauermann Guest Experience Agent

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Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 363 ulasan 9.5/10 Lokasi
  • 588 ulasan 8.6/10 Kamar
  • 1.168 ulasan 9.5/10 Pelayanan
  • 383 ulasan 9.6/10 Suasana
  • 314 ulasan 8.9/10 Makanan
  • 291 ulasan 8.7/10 Sarapan
  • 157 ulasan 8.6/10 Fasilitas
  • 120 ulasan 9/10 Kebersihan

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