Fairmont Hotel Vier Jahreszeiten bintang 5

Catatan tamu Avis (Peringkat ALL) 4.9/5 2.282 ulasan

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Deskripsi

Keistimewaan hotel

  • Grand Hotel di Hamburg

  • Beragam kuliner: Sembilan restoran dan bar

  • Terletak apik di jantung kota Hansa di tepi Danau Inner Alster

  • Layanan unggulan dengan 300 karyawan di 156 kamar dan suite

  • Vier Jahreszeiten Spa & Fitness dengan teras rooftop eksklusif

Akomodasi kami

Lokasi hotel

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Jerman

GPS:53.555603, 9.991689

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Peringkat ALL  4.9/5  2.282 ulasan

Peringkat TripAdvisor  4.5/5  2.162 ulasan

Sertifikat keunggulan 2024

The best option in Hamburg. Charming and old-school grand

Catatan Tripadvisor 5.0/5

RonT-Global Ulasan TripAdvisor tersertifikasi

An amazing hotel, beautifully designed, great classical bar, lounge and a large number of restaurants. You can stay in the entire day and don't feel the need to get out of the hotel and explore the city. The rooms are at very high standards, the service is very good, and the location is central – walking distance from everything.

Dear Guest, thank you for your wonderful review! It is a pleasure to hear that you enjoyed our hotel's design, the classic atmosphere of our Jahrezeiten Bar as well as the variety of our restaurants we offer. We are delighted to provide you within the highest comfort in our rooms and are grateful for your kind words about our service, which motivate us every day. We truly appreciate your lovely words and hope to welcome you back soon for another exceptional stay at the Fairmont Hotel Vier Jahreszeiten. Best regards from Hamburg, Zoe Lafferthon Guest Relation

Fairmont Hotel Vier Jahreszeiten Hamburg, Germany

Catatan Tripadvisor 4.0/5

ThorwaldVikingAsgaar Ulasan TripAdvisor tersertifikasi

The Fairmont Hotel Vier Jahreszeiten is a luxury hotel centrally located on the Neuer Jungfernstieg in Hamburg, Germany. This city hotel has approx. 156 guest rooms & suites, three restaurants (Haerlin 2 star Michelin, The Grill and an Asian-Fusion restaurant NikEei Nine), besides the Wohnhalle/Condi for coffee and tea, as well as spa facilities. Since 1989, I believe, the ownership of the hotel changed four times. The current owners (Dohle family offices) started renovating rooms and facilities in 2014. The hotel is managed by Fairmont Hotel & Resorts which is a sub brand of Raffles Hotels which is ultimately owned by Accor S.A. Accor is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. The Hotel Vierjahreszeiten Hamburg is not related to the hotel in Munich with the same name (Kempinski Group) nor related/owned by intern. Four Seasons Hotels/Resorts. The arrival by cab from airport was below expectations. I received days ahead of my stay an email from the hotel informing me that massive street construction in front of the hotel started. The info was appreciated but sadly it seemed no one informed the Hamburg taxi drivers who mostly struggled to approach the hotel. I was dropped off one block from the hotel and walked around barriers until reaching the main entrance where the nice doorman offered to help me with my suitcase conquering the massive staircase. My experience with FO operations were mixed. The rooms was available ahead of regular checking time which was appreciated. The friendly and assertive male staff member who checked me in was efficient, pragmatic and more important listened, while a bunch of his colleagues were starring at me during checkin-in, without smiling the whole time and whispering. Awkward and simply unnecessary. Smiling in hospitality goes a long way. It is a free, cost efficient tool. It can be enchanting, disarming. It sets the tone of the conversation and the stay. Overall I got the feeling that staff were professional but reserved. Somehow interactions mostly felt rehearsed and wooden. Yes the hotel has a long and splendid German past which is undisputed and peopled should be proud but it is nevertheless history and hospitality is in the now and forward moving. The checkin process took longer than necessary and I believe most of it could have been handled electronically prior checkin, avoiding filling out/correcting paperforms like address/ phone numbers/ birth days etc. . The room, a Junior Suite, overlooking the lake on the second floor was quiet, spacious in the living room and bedroom area. Comfortable bed & pillows with small blankets. Unfortunately the bathroom was tiny with a dwarf sized awkwardly shaped shower cabin and only had one sink but with a good water pressure. For the room category the intern. traveller could easily expect more space, especially when not traveling solo. Housekeeping is doing a terrific job in cleaning and polishing the rooms & bathrooms, hotel facilities Rarely do I experience such a clean, sparkling room, chapeau! That was truly remarkable. That the tablet in the room did not work, the desk clock stopped a while ago due to corroded batteries and the sink did not properly drain is forgiven and has been already fixed, I am certain about it. After exploring Hamburg and returning back to the hotel my next FO interaction was asking for my room key which I received instantly by just naming the room number. No name check or proof of ID by staff who were not present when I checked in. Also no smile... I most certainly think that there is significant room for improvement to enhance security going forward. Checkout the next morning around 5:00 am was most pleasant by the night portier. Coffee was offered, sadly no croissants or sth else available. No door man available helping with luggage. The happy maintenance staff member polishing the floors in the lobby was super friendly and delightful. No one acknowledged my birthday the day I checked out but it was probably lost in translation filling out the German paperforms the day before. The reserved taxi arrived 5:25 am as requested at checkin and so I left. Overall I did not dislike my stay, no one is perfect and all mentioned issues/ hiccups are easy to fix and quite honestly first world problems. Would I stay here again when in Hamburg? Most certainly, but I would prefer the Fontenay despite the better location of the Fairmont. I simply miss my ParkHyatt Hamburg.....

Best hotel

Catatan Tripadvisor 5.0/5

Mobile63152549181 Couples - Ulasan TripAdvisor tersertifikasi

This hotel exudes luxury in a classical European way. From the doormen to the front desk to the bar staff the staff charm equates to top of the line service. Both the lobby and huge lounge ( tea or coffee or just relax) face lake Alster which is viewed through large windows while sitting in the most comfortable couches and chairs. You have a meeting reserve a space in the Lounge. Three restaurants to suit variable tastes of any guest. Large room with a sitting area and huge bathroom. Don’t want to dine in, the Fairmont is located near restaurants, + UBahn and local sites.

Dear Guest, Thank you very much for your exceptional feedback following your recent stay at the Fairmont Hotel Vier Jahreszeiten. We are truly delighted to hear that you experienced the luxury and service that we strive to provide to each of our guests. It brings us great joy to know that you were impressed by the warmth and professionalism of our staff, from the doormen to the front desk and bar team. We take immense pride in offering top-tier service and we are thrilled that it made your stay memorable. We are also pleased that you enjoyed the beautiful views over Lake Alster from our lobby and lounge area, where you can relax in comfort while savoring tea or coffee. It’s wonderful to hear that our wide range of dining options, including our three distinct restaurants, suited your needs perfectly. Your description of the spacious room and large bathroom is greatly appreciated, and we are glad that the central location made it convenient for you to explore Hamburg’s local sights and restaurants as well. Thank you again for sharing your kind words. We look forward to welcoming you back to our hotel and providing you with another unforgettable experience. With the best regards from Hamburg Hannah Leopold Guest Relations

Beautiful Stay

Catatan Tripadvisor 5.0/5

IntrepidExplorers7 Bisnis - Ulasan TripAdvisor tersertifikasi

This is a Four Seasons, lovely, luxury hotel set on the lake. The staff are friendly and helpful and the rooms so well-appointed. Our room was a good size and the bed extremely comfortable. There is plenty of choice for breakfast. The Asian restaurant downstairs is first class.

Dear IntrepidExplorers7, Thank you very much for choosing to stay with us at Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews and feedback from our guests and we will of course share your kind comments with our team. We are particularly pleased to read that you describe our beds as extremely comfortable. Furthermore, your warm words about our Japanese Peruvian restaurant, Nikkei Nine fills us with pride. Positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. Dear IntrepidExplorers7, we are delighted to read that you enjoyed your stay with us. We thank you once again and look forward to welcoming you soon again in the heart of Hamburg. With warm regards, Sandra Lauermann Guest Experience Agent

The best hotel ever

Catatan Tripadvisor 5.0/5

VCBchadwick Couples - Ulasan TripAdvisor tersertifikasi

Fairmont Hotel Vier Jahreszeiten is superior for their service, food and accommodations! Their attention to detail from a customers point of view was exceptional and the hotel itself is a work of art in every aspect. This is definitely more than a five star hotel. A thousand stars is more like it!

Dear Guest, Thank you so much for your glowing review and for sharing your exceptional experience at the Fairmont Hotel Vier Jahreszeiten. We are truly honored by your kind words regarding our service, food, accommodations, and attention to detail. Your description of our hotel as “a work of art” and awarding us “a thousand stars” has deeply touched our entire team. Your satisfaction is the greatest reward for our efforts, and we are thrilled to have made your stay so memorable. We sincerely hope to welcome you back in the future for another extraordinary experience here in Hamburg. With best regards from the Binnenalster, Konrad Hocker-Scholler Front Office Manager

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Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 357 ulasan 9.6/10 Lokasi
  • 592 ulasan 8.6/10 Kamar
  • 1.157 ulasan 9.5/10 Pelayanan
  • 371 ulasan 9.5/10 Suasana
  • 307 ulasan 8.7/10 Makanan
  • 290 ulasan 8.8/10 Sarapan
  • 161 ulasan 6.7/10 Kenyamanan
  • 156 ulasan 8.6/10 Fasilitas

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