Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,273 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Balmain bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,273 reviews

TripAdvisor Rating  4.4/5  8,078 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Nilay P. Families - Confirmed reviews ALL

My concern is with the checkout experience and the lack of care during the invoicing process. The fact that I wasn’t able to get an invoice or any immediate documentation at checkout was concerning. I then had to spend my own time going back through the charges, do the accounting myself, and return to the front desk so the invoice could be corrected. No one offered any form of compensation for the extra work caused by your team’s errors. I was told the double charge for the entire night was a “system glitch.” That explanation raises another issue. If your system can authorize credit card payments incorrectly, how many guests have been overcharged without realizing it? If I wasn’t careful enough to review the invoice line by line, this would have gone unnoticed. Even now, I’m still not convinced my invoice is accurate, but I’ll sort that out over the next couple of days. At this point, the lack of proper invoicing and accountability makes me hesitate to stay here again. I prefer to stay at places where I can clearly see the charges, get a proper invoice, and trust the checkout process.

Dear Nilay P., Thank you for sharing your feedback regarding your recent experience at Sofitel New York. I sincerely apologize for the inconveniences you encountered during the checkout process, particularly concerning the invoicing issues and the lack of immediate documentation. We understand that clarity and accuracy in billing are crucial to our guests, and it is disheartening to learn that we fell short in this regard. Regarding the double charge you experienced, I want to assure you that we take such matters seriously. Your concerns about our system's functionality are duly noted, and we will review them to ensure better accuracy and accountability in our invoicing procedures. We appreciate your diligence in reviewing your charges and addressing the discrepancies with our team. It is our goal to provide a seamless experience for all our guests, and I regret that this was not your experience. Your comments will be instrumental in helping us enhance our services. Thank you once again for your valuable feedback. We hope to have the opportunity to serve you better in the future. Best regards, Sofitel New York

Customer review rating 1.5/5

Carlene T. Business - Confirmed reviews ALL

For a 4 star hotel, the service was only ok and inconsistent. Some were much better than others and truly helpful. Others were bodering scamming.

Dear Carlene T., Thank you for sharing your feedback. We strive to provide a consistently high level of service, and I regret that your experience did not meet our usual standards. Your concerns regarding service inconsistency are noted, and we will use your comments to improve our guest experiences. Warm Regards, Sofitel New York

Customer review rating 4.5/5

Juha V. Couples - Confirmed reviews ALL

We were very happy about the renovated room and other premises. Services were smooth with very nice people (Mr. Meti at Social 45 restaurant showed unexceptionally warm and welcoming service). Elevators were moving very well, despite of high number of guests.

Dear Juha V., Thank you for your kind words regarding our excellent location and the renovation of our facilities. We are delighted to hear that you enjoyed the services provided by our team, particularly Mr. Meti at Social 45. Your feedback is greatly appreciated. Ben Friedman Assistant Front Office Manager

Customer review rating 2.5/5

Farees S. Families - Confirmed reviews ALL

We enjoyed our stay and slept well on the comfortable beds. The only disappointment was discovering the Urban Experience fee on our invoice at checkout. We were never informed about this fee at check-in, nor were we made aware that it included a dining credit. We even dined at the hotel restaurant without realizing it was available.

Dear Farees S., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our beds comfortable. However, I apologize for the oversight regarding the Urban Experience fee and the lack of communication about its benefits. Your comments are valuable to us, and we will review our procedures to ensure that all aspects of our fees are clearly communicated to guests at check-in. Goodbye and best regards, Sofitel New York

Different vs California location

TripAdvisor rating 3.0/5

Venessa H TripAdvisor review

Unlike the California location, I was not greeted with my promised complimentary drinks. The bottles for refill were plastic in NY.

Bonjour, 580venessah. Thank you for taking the time to share your thoughts with us. We understand how important those special touches are, and we appreciate your feedback on the differences you experienced. Your comments are valuable as we look for ways to enhance every guest’s stay. Merci beaucoup! A bientôt, see you soon!

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Other web-users rate our hotel

  • 1,227 reviews 9.7/10 Location
  • 1,965 reviews 6.2/10 Room
  • 1,862 reviews 7.7/10 Service
  • 26 reviews 6.2/10 WiFi
  • 513 reviews 6.3/10 Cleanliness
  • 433 reviews 5.3/10 Food
  • 430 reviews 4.9/10 Value
  • 303 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.