Sofitel New York

First hours of the second stay after 5 years. From arrival with doorman who helped us to discharge our baggage, check-in, until the room condition everything is going very well. A big thank to Mathieu, also Nicole & Kenia.To be continued.....

I have been several times in the hotel. This time the experience is very poor. The restaurant is closed, the people at the reception are not providing accurate information (how to order breakfast for example), time to reach the room service over the phone is long, and last but not least their is no concierge except very limited hours

Recently stayed here in 2 suites for 5 nights, a Sun - Fri. Location is fabulous for all the Midtown famous sites, just know neighborhood isn't very opulent but it is convienent, and drug store on end/fast food and other restaurants higher end near by. We were fortunate to be on highest floor 29th as we are light sleepers (emailed hotel/called in advance for strong requests and our suites on same floor since chose ones that don't connect). Sincerely thank the hotel for this - wonderful since with our 3 younger children and hubby/myself didn't mind sleep across hall from each other so childen would have supervision. Some suites/rooms do connect though but not guaranteed high floor. View wasn't of anything since didn't choose the iconic skyline but we wanted the quiet. Even on 29th i did hear sirens twice overnight but I bought fan at nearby home depot and helped drown out any noise. Hotel itself quiet, very nice. This hotel isn't as opulent or updated as some 5 star ones by Central Park (would choose those if just 2 of us travelling) but this was perfect for our family of 5, needing sofa beds, etc. Great prices esp for location, would recommend!! Service good!!

The room was OK and clean but a slight cigarette odor was a problem. Clearly the VERY POOR level of service is not acceptable at this level, no restaurant, no service in room after 10:PM, no water in the room, no coffee in the room and an empty fridge !!

This hotel is in a great location, walking distance to all the major attractions. The staff was very helpful and friendly; they responded quickly to all our questions and request. We requested a coffee machine in our room and it was readily available with complementary coffee; also they provided bottles of water in the room. Nicole, Kenya, and Jeffrey were great! The room was spacious and very clean. I would have preferred a firmer bed and pillows; but that’s a personal preference. Overall, I would definitely recommend this hotel.