Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.2/5 3,285 reviews

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Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Room 1

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,285 reviews

Customer review rating 4.0/5

Ruthee H. Solo - Confirmed reviews ALL

Customer review rating 0.5/5

Anber M. U. Couples - Confirmed reviews ALL

Bonjour Mr. U., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations, particularly regarding the incident involving access to your suite. At Sofitel New York, we understand that privacy, comfort, and a sense of security are essential to every guest experience, and we sincerely regret that we fell short in these areas during your visit. We appreciate how unsettling and frustrating it must have been to experience an unexpected room entry, especially when you had chosen our hotel expecting the highest standards of hospitality and discretion. We are equally disappointed to learn that our initial response did not provide the level of explanation and reassurance you deserved. While we regret the impression this left, please know that your concerns have been taken seriously. Feedback such as yours is shared with our leadership team and relevant departments so that procedures can be reviewed and reinforced to help prevent similar situations in the future. Please accept our sincerest apologies for the discomfort and loss of confidence this experience caused. We value every guest's trust, and we regret that we did not earn yours on this occasion. Thank you again for bringing this matter to our attention. We hope you will consider giving us another opportunity in the future to provide the seamless, attentive, and respectful experience that Sofitel New York strives to deliver.

Customer review rating 1.5/5

June L. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Brian F. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

James C. Families - Confirmed reviews ALL

Bonjour Mr. C., Thank you for sharing this detailed feedback, and for your loyalty as a Platinum member. We're sorry to hear your stay with your daughter did not reflect the experience we aim to deliver, particularly given the promise made about your room and view. The smell of cannabis on your floor going unaddressed by security is a serious concern, and not something we take lightly given the safety implications. We're also sorry housekeeping fell short during your stay and that you were incorrectly charged for coffee after being told it was complimentary before 7am. These are exactly the kind of follow-through issues that shouldn't happen, and we'll be addressing them with the team. We take matters like this very seriously and would like to follow up with you directly. Please feel free to reach out to our Director of Guest Relations, Shevanie Gayle, at sh…, who can look into this further with you. Best regards, Rafael Noguera Assistant Front Office Manager Sofitel New York

Other web-users rate our hotel

  • 1,082 reviews 9.7/10 Location
  • 1,737 reviews 6.8/10 Room
  • 1,718 reviews 7.9/10 Service
  • 21 reviews 7.3/10 WiFi
  • 749 reviews 7.5/10 Comfort
  • 438 reviews 6.8/10 Cleanliness
  • 382 reviews 4.8/10 Value
  • 277 reviews 6.3/10 Breakfast

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