Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,239 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Balmain bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,239 reviews

TripAdvisor Rating  4.4/5  8,115 reviews

Certificate of excellence 2025

Excellent service a great representative in Ronald within your dining room.

TripAdvisor rating 5.0/5

jsscuba TripAdvisor review

We went to the Sofitel in December 2025 as we do yearly during the Holiday season in NYC. We so enjoyed dining at the restaurant for breakfast. We cannot say enough about the service. Ronald is fantastic! My husband and I worked in the hospitality business for years and we know why to frequent a restaurant. The server makes all the difference. He is warm and welcoming. Our party of 5 were more than pleased. He is polite and knowledgeable. He could give a class on how to be a perfect server. We are so glad he represents the Sofitel dining experience.

Never again, go somewhere else...

TripAdvisor rating 2.0/5

lainielynch TripAdvisor review

This hotel has the worst layout. Bar and Restaurant downstairs. Foyer Restaurant toilet in the basement. Doors where often unattended and so heavy. Though my main complaint. Cleaning staff knocking on your door from 9am entering room even when do not disturb sign was on display. I complained twice and the Manager didn’t get it sorted out, it continued for the entirety of our stay. With the prices being charged per night this was unbelievable lack of Hospitality.

Customer review rating 5.0/5

Nova K. Families - Confirmed reviews ALL

Fabulous stay at the Sofitel NY: I came from the UK with my two young boys, feeling apprehensive about a big city trip on and safety etc. I need not have worried: the location of the hotel was perfect for venturing out and coming back if/when needed, and it all felt extremely safe. The room we had was a great size, comfortable, and clean. The staff were wonderful: housekeeping, room service, reception desk, and restaurant. The concierge team are hugely commendable; they recommended and booked us into a wonderful restaurant, and dealt with our queries with warm and respect. We tried the food in house on several occasions as well: room service and lunch in the restaurant - a lovely dining experience each time. The boys were always greeted energetically in the hotel and it added a warm touch to their experience.

Nova K., Thank you very much for sharing such a thoughtful and detailed review. We are truly delighted to know that your stay at Sofitel New York was a memorable and reassuring experience for you and your two boys. It is wonderful to hear that our central location helped you feel comfortable exploring the city and that you found the hotel to be a safe and welcoming retreat. We are also pleased that you enjoyed the comfort and cleanliness of your room, as well as the dining experiences through room service and in our restaurant. Your kind words about our team are sincerely appreciated. We will be proud to share your compliments with them, as providing warm, attentive, and respectful service is at the heart of what we do. We are especially happy to know that your boys felt welcomed and energized by the team, adding to the joy of your family trip. Thank you for choosing Sofitel New York for your visit from the UK. We very much look forward to welcoming you and your family back again in the future. Merci, Ben Friedman Assistant Front Office Manager

Customer review rating 2.0/5

Patricia D. Couples - Confirmed reviews ALL

Major problem we had was that the lights in the room, hallway and bathroom would go off if they didn't sense enough movement. Maybe thinking the room was empty? To save money on electricity?? This was a major problem. When reading at the desk, ie no movement in the room, all the lights went out. You'd have to stand up and wave your arms every 5-10 minutes to make them come back on. (No exaggeration.) When my husband was in the shower, the bathroom lights went out and he was in complete darkness. Him waving his arms in the shower did not turn the lights back on. Luckily I was in the room, went into the bathroom, turned on the lights. Very dangerous, since there were no windows in the bathroom, and he could have slipped if getting out of the shower at that moment. Eventually we got tired of jumping up to keep the lights on as we were reading, called and someone came in to fix the light sensitivity. That partly helped, and tnen lights in the room and hall could be turned on/off manually. However, there were still issues in the bathroom,, when even though we thought we had manually turned on the lights, they still periodically went off. Facecloths. We were not given any, at check in. I didn't notice until that night, so waited and was able to get them the next day. Day 2, housekeeping left only one bath towel and one hand towel. (There were 2 of us registered as guests) They rectified the situation, but it was tiring need to fix hotel issues.

Customer review rating 5.0/5

Dixon L. Business - Confirmed reviews ALL

Great experience overall = overall quality + service. Only hiccup was +45min wait for my car via valet when I leave the hotel = concierge proceeded my valet payment without calling my car. Once reported to floor manager after waiting for 45mins, they brought my car up to valet in less than 10mins. If anyone leaves their car via valet = process payment at concierge and make sure they call to bring your car.

Dixon l., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you had a great experience overall and that you appreciated the quality of our hotel and the service provided by our team. We sincerely apologize for the delay you experienced with the valet service at departure. This is certainly not the level of efficiency we strive to provide, and we appreciate you bringing this matter to our attention. Your comments have been shared with our management team to ensure clearer communication and a smoother process moving forward. We value your feedback and hope to have the opportunity to welcome you back to Sofitel New York for an even more seamless experience in the future. Merci, Ben Friedman Assistant Front Office Manager

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Other web-users rate our hotel

  • 1,218 reviews 9.6/10 Location
  • 1,905 reviews 6.3/10 Room
  • 1,829 reviews 7.8/10 Service
  • 28 reviews 6.7/10 WiFi
  • 493 reviews 6.6/10 Cleanliness
  • 420 reviews 4.8/10 Value
  • 279 reviews 6.2/10 Breakfast
  • 66 reviews 3.6/10 Wellness Area

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