Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,313 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,313 reviews

Customer review rating 5.0/5

Georgina V. L. Families - Confirmed reviews ALL

We had a wonderful stay at Sofitel New York. It was close to Times Square and other places of interest. Staff was very friendly and helpful. Our suite was lovely and bed was so comfortable. Staying at Sofitel added to the great and memorable time we had in New York!

Dear Ms. L., Thank you for your wonderful review and for choosing Sofitel New York for your family stay. We are delighted to hear you enjoyed our location near Times Square, the comfort of your suite, and the friendliness of our team, and that we were able to add to your memorable time in New York. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Sincerely, Sofitel New York

Customer review rating 5.0/5

Donna D. Friends - Confirmed reviews ALL

I loved everything about my time at this hotel and I will not stay anywhere else when I am in New York City. The hotel is in the perfect location. It is beautiful and the rooms are clean, spacious and comfortable. The staff is extremely friendly, welcoming and helpful. Our favorite was the doorman, Ithiel. He made our stay infinitely better with all of his help.

Dear Ms. D., Thank you for your wonderful review and for choosing Sofitel New York for your trip with friends. We are thrilled to hear you loved everything about your stay, from our location and beautiful rooms to the warmth and helpfulness of our team. A special thank you for recognizing Ithiel. We will be delighted to share your kind words with him, and we know he will be proud to hear he made such a difference in your experience. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Sincerely, Sofitel New York

Customer review rating 4.0/5

Tamblyn M. F. Business - Confirmed reviews ALL

Loved my stay but I would recommend a few changes to elevate my rating: 1) beds and bedding is very comfortable but there was no top sheet on the bed so I was left with just a duvet to cover me at night which became warm throughout the evening. The room temperature could not be adjusted. Although it allowed me to lower the temperature to my desired 68 degrees for sleeping the thermostat remained at 74 even when the day I stayed at the hotel the temperature outside was 78 degrees. Finally requesting ice for the room each day was a chore. I handsomely rewarded the attendant but felt it was a pain to request ice each night when there was not a self-service way to accomplish this feat like most hotels. I did miss coffee service in the room but that was minor to the other issues I listed above. Overall I enjoyed the hotel with the exceptions listed.

Dear Ms. F., Thank you for taking the time to share such detailed feedback following your business stay at Sofitel New York. We are delighted to hear you enjoyed the ambience, the well-appointed room, and the comfort of the bed and bedding, and that your higher-floor room allowed for a quiet night’s sleep. We are, however, sorry for the inconveniences you experienced. The missing top sheet, the difficulty adjusting the room temperature, and the need to request ice each evening are not the seamless experience we aim to provide. Your comments have been shared with our Housekeeping and Engineering teams to review the bedding setup and thermostat performance, and with our operations team regarding a more convenient approach to ice availability. We also appreciate your note about in-room coffee service. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an even smoother stay. Sincerely, Sofitel New York

Customer review rating 4.5/5

Harold H. Friends - Confirmed reviews ALL

Your rehab projects for guest areas and rooms is great. But we have one suggestion. The lighting is new and extremely varied. Some on switches and other on lights that are hard to find. And, they apparently are sensitive to movement, and go off frequently. So, it would be nice for your attendant to explain that to us upon arrival in the room. Your service people are great. And, we love staying there!

Dear Mr. H., Thank you for your feedback and for choosing Sofitel New York. We are delighted to hear you are enjoying the renovation and that our team made such a positive impression during your stay. We also truly appreciate your suggestion regarding the new lighting. We understand how the variety of switches and motion-sensitive features can feel confusing at first. Your recommendation to better explain this upon arrival has been shared with our team so we can improve communication and make the in-room experience even more seamless. We look forward to welcoming you back again soon. Sincerely, Sofitel New York

Customer review rating 4.0/5

Jae W. L. Families - Confirmed reviews ALL

The restaurant team were fabulous. The reception and concierge needs to improve their service quality. (Ambiguous answers and did not answer the questions clearly)

Dear Mr. L., Thank you for taking the time to share your feedback following your family stay at Sofitel New York. We are delighted to hear that our restaurant team made a strong impression, and we truly appreciate your kind recognition of their service. We are, however, sorry to learn that the reception and concierge teams did not provide clear and helpful answers. This is not the standard we aim to deliver, especially for our ALL Diamond members. Your comments have been shared with our front office leadership so we can reinforce more consistent, precise communication and service. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Sincerely, Sofitel New York

Other web-users rate our hotel

  • 1,185 reviews 9.7/10 Location
  • 1,893 reviews 6.6/10 Room
  • 1,835 reviews 7.9/10 Service
  • 28 reviews 7.1/10 WiFi
  • 836 reviews 7.5/10 Comfort
  • 485 reviews 6.9/10 Cleanliness
  • 282 reviews 6.1/10 Breakfast

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