Sofitel New York

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Sofitel New York 4 stars

Customer review rating (ALL Rating) 3.8/5 693 reviews

ALLSAFE approved hotel

Sofitel New York
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Description

Hotel extras

  • Our hotel restaurant Gaby Brasserie Française, will be re-opening in 2022!

  • Features some of the largest guest rooms in NYC starting at 350 sq ft / 32.5 sq m.

  • Prime location near Times Square, Bryant Park, Broadway, Rockefeller Center and Fifth Avenue

  • Pet friendly - please inquire about details.

  • All rooms have spacious bathrooms with separate shower/bathtub ideal for extended stays

Our accommodation(s)

All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

Fax: +52 127823099

  • M.T.A:  104 / 42 5TH AVE & 42ND

  • M.T.A.:  5 / 6 / 7 44TH ST.

  • MTA:  2 / 3 / 5 44TH ST.

  • 47TH ST. ROCKEFELLER CENTER:  F , D , B, M Rockefeller Ctr

  • GRAND CENTRAL STATION:  4, 5, 6, 7 Grand Central St

  • TIMES SQUARE 42ND ST.:  N, Q, R, 1, 2 42ND ST.

  • By plane

    JFK International Airport At 41.6km / 26 miles

  • By plane

    JOHN F KENNEDY At 41.6km / 26 miles

  • By plane

    NEW YORK LA GUARDIA At 19.31km / 12 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 43km / 27 miles

  • By helicopter

    HELIPORT EAST At 2.4km / 1.5 miles

  • By helicopter

    HELIPORT WEST At 3.2km / 2 miles

  • By train

    GRAND CENTRAL STATION At 0.8km / 0.5 miles

  • By train

    PENNSYLVANIA STATION At 1.21km / 0.75 miles

  • By train

    ROCKEFELLER CENTER At 0km / 0 miles

GPS:40.755394, -73.98144

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Gaby Brasserie-Currently Closed

Currently unavailable

***CURRENTLY CLOSED*** Gaby Restaurant is the Art Deco-inspired restaurant at our NYC midtown hotel featuring delicious, contemporary French cuisine. Enjoy a taste of France at our modern midtown New York City hotel restaurant.

Our guest reviews for
Sofitel New York

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  693 reviews

TripAdvisor Rating  4.5/5  7,662 reviews

Excellent

Customer review rating 5.0/5

Stephanie Business - Confirmed reviews ALL

Wonderful stay. Staff. Room. Clean and quiet! So nice to have the breakfast room service in the morning. Thank you.

Dear Stephanie O., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Location

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

We previously stayed here and liked the proximity to Broadway theaters and Times Square on one hand and the quietness of the hotel.

Dear Paul K., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TIRED HOTEL WITH OUT SERVICE

Customer review rating 1.0/5

Henrik P. Couples - Confirmed reviews ALL

FELT MORE LIKE AN AIRBNB THAN A SOFITEL

Dear Henrik P., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. We are working hard in bringing back our Food and Beverage outlets back on track during this upcoming months and we will ensure to keep updated our loyal guests about the evolution of those services! Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Perfect Location

Customer review rating 4.0/5

Islandguy808 Friends - Confirmed reviews ALL

Great location for everything we wanted to do in New York City. For ,shows, shopping, dining, and exploring, it was a prime walkable location.

Dear Colbert M., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

could be better

TripAdvisor rating 4.0/5

lnevel2018 TripAdvisor review

the hotel is comfortable, but the closing of the breakfast and restaurant is a pitty. In my opinion not necessary as other restaurants are open for the public. Not being able to take breakfast reduces the benefit of the hotel.

Bonjour lnevel2018, We thank you for your comments regarding your stay. We are working hard in bringing back our Food and Beverage outlets back at 100 %, and we hope to have an update for our valuable guests in the upcoming weeks regarding the evolution of those services! Looking forward in hosting you again soon among us! Sincerely,

Nice bed but where's the refrigerator, coffee maker and ice maker?

Customer review rating 4.0/5

Garrick D. Business - Confirmed reviews ALL

It was a good bed. We loved the size of the room and how quiet it was. We loved the shower and bath. And the elevators were very nice. All the staff was polite and helpful. BUT there was no refrigerator and no coffee maker. And we didn't want to call room service for hot water or ice! We didn't care about not having a restaurant or bar but we did care about these things not being available. There also was no little prince stuff for our son which we were disappointed by.

Dear Garrick D., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please for a further time do not hesitate to request a complimentary nespresso machine or coffee maker as well as a fridge as separate items as we put them upon request only, we are very sorry you weren't made aware of this information! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

Richard G. Families - Confirmed reviews ALL

We had a wonderful time --very well located and wonderful accommodations.

Dear Richard G., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good located, fine infrastructure, unacceptable bad catering (restaurant not open, limited breakfast in the room, empty minibar, no other roomservice)

Customer review rating 3.0/5

Walter D. Couples - Confirmed reviews ALL

At arrival, room (2222) only was available around 4.30pm. Room was very OK, but with empty minibar and no coffee machine. Room service was strictly limited to a very basic breakfast. Absolutely unacceptable. Restaurant Le Gaby was still permanently closed. I wrote a mail to Mr. Simon Antoine, but till now got NO answer. Over the last 10 months, I stayed 19 nights in various Sofitel Hotels, incl.Paris (Le Feaubourg) and Amsterdam (The Grand). The disappointment concerning Sofitel NY is enormous, especially while this was not a business trip. Fact that I got no answer to my mail, didn't make me feel better.

Dear Walter d., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. My assistant reach out to you and I hope the recovery gesture was acceptable for the inconvenience of this stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Very good but could be better.

Customer review rating 4.0/5

Kimberly S. Friends - Confirmed reviews ALL

This is an excellent hotel for so many reasons. It’s beautiful and very quiet, the staff is excellent (really above and beyond), the rooms are spacious and clean. The location is wonderful. But I stay at properties in this chain and I was surprised there was no minibar, no bottled water, and no coffee maker. They said there was room service but no apparent menu (maybe on the tv?) but I don’t want to pay $15 for coffee. And I sometimes need access to sugar for medical reasons (cokes, juice) and it’s nice to know it’s there if I need it. These are small things but important to me in my selection of a hotel.

Dear Kim S., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like however to apologize for the restriction of our services - we are working hard in bringing back our Restaurant and Bar options for our valuable guests. Please for a further time do not hesitate to request a Nespresso machine or coffee maker to be placed in your room and we will provide you one with pleasure! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

first stay in 2+ years and know/sensitive that the hotel has struggled during the pandemic. However, the details were simply not there that I enjoyed in the past.

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

A thank you and shout out to Nathalia (front desk manager) in arranging my stay upfront. She was lovely. On the other hand, the in-room details were lacking and think in light of the restaurant/bar not being open; it would have been nice to have some little extras to make this inconvenience less stressing. coffee maker, complimentary small wine bottle in lieu of wine voucher we normally receive as a premiere accor member, water in room, etc... My room also was next to elevator shaft and kept me up most of the evening.

Dear Elise R., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. I'm glad Natalia our Senior Assistant Front Office Manager helped you prior and during your stay but please for a further time do not hesitate to be asked to be room moved if your room is too near the elevator. We apologize for the lack of Food and Beverage services during your stay, we hope to be able to reintroduce first our Bar options followed by our Restaurant in the summer. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Really lovely stay, thoroughly recommend to anyone visiting New York.

Customer review rating 4.0/5

Jack Couples - Confirmed reviews ALL

The hotel is beautiful, a lovely welcoming lobby, with friendly and helpful staff. The room itself was a great size and had a wonderful bathroom with all the amenities you’d need for a pleasant stay. Only slight blemish was the bar and restaurant were closed because of COVID-19 whereas many other hotels had reopened these services - not such a big deal when New York has so many options nearby to eat and drink.

Dear Jack M., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working hard in bringing back our Restaurant and Bar offers to our valuable guests - we hope to be able to provide more information on the evolution of those services in the upcoming weeks! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, but service was poor

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The location is very good, the rooms were decent with good housekeeping. However given the room rates, it was very surprising that no service or food was available. Restaurant was not open and the staff appeared very unhelpful at times.

Dear Mastak K., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies concerning our customer service. I will talk to my Director of Rooms Division to ensure that our operational teams are attentive to our guests' needs as this is why we are working in the hospitality industry. We would like to apologize for the lack of Food and Beverage services during your stay - we hope to reintroduce our Bar and Restaurant offers in the summer and we shall let our loyal guests know in our official platforms as soon as we have updates to share! Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Nice Vibe

Customer review rating 4.5/5

Peter F. S. Couples - Confirmed reviews ALL

This isthe 2nd or the third time we've stayed there. The location is perfect being close, but not in the immediate Broadway chaos. The hotel is classy and understated and is not trying to be uber hip, Many Europeans stay here. No food or drink currently, but there are many options for that steps away. The staff were helpful and polite. We will stay here again.

Dear Peter h., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Homeless person on floor

Customer review rating 1.5/5

Susan M. Business - Confirmed reviews ALL

A homeless person was located behind the door leading to 2101/2102. He has a stash of hotel water bottles. Key card elevator security had been disabled for all floors. On the next day it was activated but any hotel key could get you to any floor.

Dear Susan M., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. We took in account your comments regarding the individual you mentioned back during your stay and escalated this to our security team that handled the situation. We are sorry about the lack of Food and Beverage services during your stay, we hope to be able to reintroduce them progressively during this summer! Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Well located, good stay!

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

It was great!

Dear lisa g., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel , very well located.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is very comfortable and clean. With no food service currently it would have been appreciated if coffee was made available in the lobby in the morning .

Dear Keith L., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please for a further time do not hesitate to request a coffee maker or Nespresso Machine to be set upon in your room ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overall a good experience

Customer review rating 4.5/5

Timothy W. Couples - Confirmed reviews ALL

Sofitel is our go-to hotel in NYC, and this visit was nearly as good as in the past. The only downside was that the restaurant was closed, which also closed the 45th Street entrance.

Dear Timothy w., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very private, peaceful, elegant lobby.

Customer review rating 4.5/5

B D. Couples - Confirmed reviews ALL

Entering the room was entering a haven of peace and luxury

Dear Benjamine D D., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will make sure Natalia Maas our Senior Assistant Front Office Manager is aware that you were happy with her services. I noted your nots regarding our Housekeeping services and we thank you for your comments that will allow us to be better in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

What a disappointment

TripAdvisor rating 2.0/5

howardp69 TripAdvisor review

Restaurant closed, bar closed, inroom dining only for breakfast, and no choice of breakfast, continental or nothing. Room minibar empty, not even a bottle of water; when I asked why, I was told if you want water, you have to specifically request it. The room was rundown, very much in need of renovation. The only thing I recognized as normal Sofitel standards was the comfortable bed - one of the main reasons Sofitel is my first choice hotel on my travels.

Family time in New York

TripAdvisor rating 5.0/5

lucmeurrens TripAdvisor review

Together with our daughter, son in law and their two children (13 and 6) we spent eight superb nights in the Sofitel NYC, assisted by the fine , helpful assistance of the entire staff from doorman, check-in , concierge to room service. All our demands and requirements were met in no-time and a smile.

Dear Lucmeurrens, It's with pleasure we read your nice comments about your stay at the Sofitel New York. We are thrilled that all of our operational teams were able to make your stay among us as smooth as possible! We hope to host you again soon! Regards,

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