Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,286 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,286 reviews

Customer review rating 5.0/5

Ilia K. Solo - Confirmed reviews ALL

Great location, 5 steps from everything, beyond service, where everything is possible, very good renovated rooms.

Dear Mr. K., Thank you for taking the time to share your feedback following your recent stay at Sofitel New York. We are truly delighted to read that you enjoyed our central location and that you found the service “beyond,” along with our newly renovated rooms and high standards of cleanliness. It is also wonderful to know you appreciated our sustainable water supply initiative. Your kind words mean a lot to our teams, and we will be sure to share your message with them. We look forward to welcoming you back to Sofitel New York very soon. Sincerely, Sofitel New York Team

Customer review rating 4.5/5

Cynthia A. Families - Confirmed reviews ALL

Overall, we had a wonderful experience. The rooms were comfortable and all service was great. However, I was very disappointed that there is not coffee in the room or in the lobby for guests in the mornings. I had to order coffee from room service--for $25 plus for two cups. You really need to figure out a way to provide coffee for guests in the morning.

Dear Ms. A., Thank you for taking the time to share your feedback following your recent family stay at Sofitel New York. We are delighted to know you had a wonderful experience overall, and that you found the rooms comfortable and our service consistently great. That said, we sincerely apologize for the frustration you experienced regarding morning coffee and the unexpected cost of ordering it through Room Service. For your next visit, please know that our coffee setup is available in our restaurant starting at 6:30 AM each morning. In addition, coffee amenities can also be provided in-room upon request, and our team would be happy to assist. Thank you again for your comments, which we truly value as they help us improve the guest experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Sofitel New York Team

Customer review rating 3.0/5

Anthony D. Business - Confirmed reviews ALL

I have stopped at Sofitel around the world and was looking forward to New York. It felt like stopping at a poor Novatel! Location good, room, bed and furniture good, but lacking basics, like cups, and tea for the coffee and tea making facility. Included breakfast was 1 cup of coffee, 1 orange juice and 1 main. Every other Accor hotel I have stopped at had no limits on breakfast. The hotel is penny pinching. I will not be stopping there again.

Dear Mr. D., Thank you for taking the time to share your feedback following your recent business stay at Sofitel New York. We truly regret to read that, despite appreciating our location and the comfort of your room, your experience did not meet the Sofitel standards you know from your stays around the world. We are sincerely sorry for the missing in-room basics you mentioned (cups and tea). Please also know that tea and coffee amenities can be provided upon request, and our team would be happy to deliver a coffee machine or kettle to your room at any time. We also understand your frustration regarding the breakfast inclusions. Your comment is clear, and we are sharing it with our Food and Beverage team, as expectations should always be transparent and aligned with the package booked. Finally, we apologize for the Wi-Fi connection issues you experienced. A reliable connection is essential, especially for business travelers, and we will escalate this with our provider to address the dropouts you described. Thank you again for your honesty. While we are sorry you left feeling disappointed, we hope to have the opportunity to regain your confidence on a future visit. Sincerely, Sofitel New York Team

Customer review rating 1.0/5

Nicolas V. B. Families - Confirmed reviews ALL

As an ALL platinum member who has been all around the world this was the most disappointing experience ever. Arriving at 10pm to a hotel with no doorman. The check in staff didn’t recognize platinum status and didn’t upgrade my room and when asked for a late check out I was informed that was also not possible. This was despite having inquired about it beforehand. In room the sofa bed was not prepared at 10:30pm!!! There was no water in room. There was no shower gel in shower dispenser. It was completely empty. The lack of care in this hotel and carelessness of staff was unbearable. Upon checkout no customary question :” how was your stay” question by anyone If Sofitel NY was priced like IBIS hotel all this could be accepted, but at current Sofitel I expect good service and staff that cares. I had another booking planned on 1st of May but I cancelled that. As customers we have choices and Sofitel is unlikely to my choice for future NY travel

Dear Mr. V. B., Thank you for taking the time to share your feedback following your recent family stay at Sofitel New York. We are truly sorry to read how disappointing your experience was, especially as an ALL Platinum member and a loyal guest of the brand worldwide. Please accept our sincerest apologies for the lack of recognition upon arrival, the absence of a doorman at 10:00pm, and the way your requests were handled regarding upgrade and late check-out. We are equally concerned to learn that the sofa bed was not prepared upon your arrival, and that basic in-room standards were missed, including no water in the room and an empty shower gel dispenser. This is not the level of care and attention we aim to deliver, and we are addressing these points with the teams involved to ensure they do not happen again. We also regret that your check-out experience did not include the customary follow-up on your stay, and we understand your frustration given the expectations that come with the Sofitel positioning and the rate paid. Your comments regarding the room finishing and maintenance details have been shared internally for immediate review. Please note that our Director of Front Office will reach out to you shortly to follow up directly. Sincerely, Sofitel New York Team

Customer review rating 5.0/5

Jessica W. Solo - Confirmed reviews ALL

This is not my first stay. I appreciate the familiarity, reasonable rate, and location. My room was lovely and comfortable. It had everything I needed except a coffee maker and one was delivered to my room as soon as I asked. Everyone I encountered at the front door and front desk was welcoming and helpful. Great job!

Dear Ms. W., Thank you for your continued loyalty and for sharing such a wonderful review. We are delighted to know you enjoyed another very comfortable stay, and that our familiar atmosphere, location, and value continue to make Sofitel New York your choice in the city. It is especially nice to hear your room had everything you needed and that our team was able to promptly deliver a coffee maker upon request. We will also be sure to share your kind words with our front door and front desk teams for their welcoming and helpful service. Thank you as well for your note regarding sustainability. We appreciate the feedback and will continue working to make our initiatives more visible and easier to understand throughout the guest experience. Sincerely, Sofitel New York Team

Other web-users rate our hotel

  • 1,169 reviews 9.7/10 Location
  • 1,875 reviews 6.7/10 Room
  • 1,826 reviews 7.9/10 Service
  • 25 reviews 7.5/10 WiFi
  • 827 reviews 7.5/10 Comfort
  • 479 reviews 6.8/10 Cleanliness
  • 280 reviews 6.1/10 Breakfast

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