Sofitel New York Hotel 4 stars

The hotel was wonderful.

Great location. Accommodating staff. Absolutely no complaints.

Comfortable and quiet room. Great bedding

See above.

This was a great hotel location with everything I could have wanted no complaints.

Neighbor played loud music and smoked weed 3 to 6am

we have come 2 or 3 stays since 2005. that speaks for it self!!

From the Doorman's first "Bonjour", it was a great experience. Check-in was pleasant & efficient & the room was lovely. All your staff was very friendly.

I really enjoyed the hotel, the location is excellent, the service is excellent too. Everything would have been perfect except for one night that there was a nonstop alarm from midnight to 5 am.I believe the noise came from the street but I couldn’t sleep that night.

First time staying at the hotel, found all staff to be very helpful, particularly reception and housekeeping.

Friendly and helpful staff and great service. We loved the location.

My room was lovely and luxurious, the Lanvin toiletries were great, and the room was very quiet. I slept so well.

Everything was entirely satisfactory with my stay. Food was good, room nice/clean, and I liked the coffee you now serve for free in the bar. However, the hotel seems like it has some wear on it these days, the coffee service while dining is not great (the french press stinks - has grounds in it and gets cold after the first cup) and I found it slightly difficult to get a bell-person to hail a cab. Also, and while not troubling to me, I was admonished by the host of the restaurant at breakfast when I went and got a cup of coffee at the bar (see comment above). Perhaps she may have asked why I did so? Anyway, fine stay and I will come back.

My stay was based on a package rate that included complimentary breakfast. One the first day, my husband and I went to the restaurant at about 10:30am. It took a VERY long time to be served. This was fine because the service and food was great. However, upon checking out and receiving my invoice I noticed I was charged almost $50 for the meals. I called the hotel within hours of checking out. The operator forwarded my call to the manager, who was unavailable so I left a message. This was on Jan 2. On Jan 3, I still hadn't heard back. I then sent an email to the hotel. It's now Jan 9 and neither of my attempts to connect have not been returned. I'm very disappointed about 1) the erroneous charge and 2) being ignored. This is not acceptable coming from a hotel of this caliber.

Lovely hotel, well positioned. Overall we found the service impersonal and grudging - particularly at the bar in Gaby’s. The door and housekeeping staff were great - helpful, efficient and cheerful but it didn’t carry through. We went to Gaby’s there 4 times but only stayed twice - out of six nights. Something seemed dysfunctional about the tone of the bar staff - grudging, disinterested and not welcoming as we usually find at the Sofitel. As a venue it was a bit dark. We wound dining elsewhere and adopted the blue bar at the Algonquin down the road. It was a shame as it put a cloud over an otherwise enjoyable trip.