Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,250 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Balmain bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,250 reviews

TripAdvisor Rating  4.4/5  8,085 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Peter K. Couples - Confirmed reviews ALL

Remodeling is great. Great staff

Dear Peter K., Thank you for your kind words about our staff and the recent renovations. We are delighted to hear that you had a positive experience during your stay. Your feedback is invaluable to us, and we hope to welcome you back soon. Best regards, Sofitel New York

Customer review rating 4.5/5

Emily F. Families - Confirmed reviews ALL

We very much enjoyed our experience at Sofitel New York. Our suite was comfortable, and met our needs well. All the staff we encountered were friendly and helpful. The location was great, conveniently located to public transit and Midtown, while not being too chaotic. One recommendation I did have is to have a mirror somewhere else in the room, besides the bathroom. A full length mirror would be helpful as well.

Dear Emily F., Thank you for your wonderful feedback regarding your recent stay at Sofitel New York. We are delighted to hear that you found your suite comfortable and enjoyed the friendliness of our staff. It is also pleasing to know that you appreciated our convenient location. Your suggestion regarding the addition of a full-length mirror in the suite is valued, and we will certainly consider it as we strive to enhance our guest experience. Thank you once again for your insightful comments. We look forward to welcoming you back in the future. Best regards, Sofitel New York

Customer review rating 1.5/5

Aleksandr B. Families - Confirmed reviews ALL

I am an ALL Platinum member and in almost all Accor hotels I have stayed at, the hotel manager has personally welcomed me, thanked me for my loyalty and usually offered a small amenity such as a fruit plate in the room. In this Sofitel, however, there was no personal welcome and no recognition of my status, which was very disappointing for such an expensive stay. When I asked the manager in the morning why it was like that, I was told that welcome amenities were only for other categories (such as Sofitel guests or some “Limitless” status), which I had never heard of before, even though Diamond is one of the highest tiers. This made me feel that my loyalty to the ALL program was not valued here. In addition, there were several issues with the room and with basic services that made me feel uncomfortable in what is supposed to be a luxury hotel. In the bathroom it was impossible to switch off the ventilation fan; there was no separate button, so the fan was running constantly and creating noise, which was quite disturbing during the stay, especially at night. There was also no price list for the minibar in the room. When I wanted to take a drink from the minibar, I had no way to check how much it would cost, and I had to wait for about two hours until a price list was finally brought to the room. Another very strange detail was the tea and coffee setup. There was a coffee machine with complimentary coffee capsules and a kettle clearly prepared for making tea, but there was no tea at all in the room. I boiled water to prepare tea for my child and only then discovered that there was no tea available. Later I was informed by Guest Relations that tea has to be ordered separately for 9 USD, which makes the presence of the kettle without any tea feel quite misleading. It felt like a “feature” to place a kettle in the room but not actually provide tea, in the same way as offering a minibar but not providing a price list. During this stay I spent an unreasonable amount of time clarifying very basic things that should be clear and effortless in a 5‑star property: around two hours to understand minibar prices, about 15 minutes at reception to get the vouchers for the welcome drink, another 20 minutes to verify that breakfast was indeed included, and then additional time at check‑out to make sure everything was billed correctly. I have never experienced such a collection of small but frustrating issues in any other Accor hotel. Before arrival I had read a number of negative reviews about this property, but I honestly did not expect that the same problems described by other guests would affect my stay as well

Dear Mr. B., Thank you for taking the time to share your experience at Sofitel New York. I sincerely apologize for the shortcomings you encountered during your stay, particularly regarding the recognition of your ALL Platinum status. It is our intention to acknowledge and appreciate our loyal guests, and I regret that we did not meet your expectations in this regard. I also understand your concerns regarding the room amenities and services. Your feedback about the ventilation fan, the minibar pricing information, and the tea setup will be addressed with our team to ensure that future guests do not face similar inconveniences. We strive to provide a seamless and luxurious experience, and I regret that we fell short during your visit. Please know that your comments are invaluable as we continuously work to improve our guest offerings and service quality. I appreciate your loyalty to the Accor program and hope you might consider giving us another opportunity to provide you with the exceptional experience you deserve. Warm regards, Sofitel New York

Customer review rating 3.5/5

Mae L. Families - Confirmed reviews ALL

I was visiting and staying in a suite to celebrate my Dad's birthday - after checking in the team brought a cake and sweet note wishing him happy birthday which was really thoughtful and very much appreciated. The room was great and very spacious.

Dear Mae L., Thank you for sharing your feedback. We are pleased that you appreciated the thoughtful gesture for your father's birthday and found the suite spacious. However, we regret that your overall experience did not meet your expectations. Your comments are important to us as we strive to enhance our services. Regards, Sofitel New York

Customer review rating 3.5/5

Kim W. Couples - Confirmed reviews ALL

Everyone was really great. We enjoyed the hotel and the staff.

Dear Kim W., Thank you for sharing your feedback. We are pleased to know that you appreciated our prime location and the service provided by our staff. Your comments are valuable to us as we continue to enhance our guests' experiences. Best regards, Sofitel New York

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.