Sofitel New York Hotel 4 stars

I had a great experience with the hotel stay!

We had a very pleasant stay and will certainly return in the future.

Very good location, nice and clean

it was ok no more

Beautiful hotel, friendly staff, great location. Only thing that I would change- beds should have a top sheet. I’m really hoping that the duvet cover is changed with each visit, but it seems like that is a lot of work and is unlikely. We also saw a blood stain on the bottom sheet the next morning. Not from us. Yikes! Loved the decor in the hotel and especially the lobby. Loved all the lanterns and that they had real candles that were lit in the evening. Elegant touch!

Service, food and rooms were all excellent.

It is just well located hotel. Nothing special, having stayed at Bogota Sofitel just days before, expected something more. A little tired. Bistro downstairs was underwhelming. Breakfast service lukewarm. Bed was good.

Second time staying here, great location, spacious suite w/ great view, plenty of closet space, gracious staff.

Very stylish business hotel. Moderate size yet comfortable rooms, excellent breakfast, French-American sharm

For us, location was perfect. We were attending a private event but we are very familiar with the area and think it is excellent for most of what someone would do in NYC. The rooms were immaculate, well-lit (a rarity in modern hotels), well-appointed and the bedding was great. Wife very pleased with that.

First visit to the Hotel and it was a very nice stay. Comfortable room and attentive services.

Lately I have been unimpressed with the Sofitel NYC. I find some of the front desk staff to be rude and non-responsive. I stayed last week and I checked in, went to my office and came back at around 1am only to find the sink leaking and I don't mean a drip, I mean full on water coming out and would not turn off. Because housekeepers pull the stopper the water was to the top of the sink and just draining through the tiny holes at the top of the sink. At 1am I had to move rooms (where the min-bar was locked). I left my cell charger in the room and called without the hour to retrieve it. A week later (and another stay and about 6 calls to the desk and security and house keeping) they claim to have it, but will not actually give it to me. I have waited on hold, I have spoken to so many people-- it makes no sense. I checked in again last night (also tried to get the charger and was told it would be brought to my room--it was not) and I had just come off a flight and had 1 hour to shower and get to the office. I ran to my room to shower and there was no robe and no slippers. I had to call 4 times to get them to bring it up, but why was a room given to a guest if it was not ready? We also got off work at 12:00am and went to have a drink at the Sofitel bar who claims to have last call at 12:30am only to find it closed at 12:15am. Overall the Sofitel is becoming less of a place I want to stay when I travel. Also, it is always way too hot in the rooms.

Had a lovely stay, hotel was in a brilliant location. Was lovely and clean with high quality rooms, staff were friendly and helpful

A perfect location, close to all the action without all the noise.

Enjoyed our stay in NYC. Hotel was very clean and staff was very polite and helpful. The walls and doors are thin, not effective in keeping outside guest noise down.