Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.2/5 3,282 reviews

Best price
guarantee
Sofitel New York - Image 1
Sofitel New York - Image 2
Sofitel New York - Image 3
Sofitel New York - Image 4
45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,282 reviews

Customer review rating 3.5/5

Haralambos D. Business - Confirmed reviews ALL

Dear Mr. D., Thank you for taking the time to share your feedback following your stay at Sofitel New York. We are delighted to know that you enjoyed our central location, the comfort of our beds, and the service provided by our team. It is always rewarding to hear that these aspects contributed positively to your stay. At the same time, I am sorry that the recently renovated room did not meet your expectations. While many of our guestrooms have been refreshed with new furnishings and finishes, we understand that design preferences vary, and we regret that the overall result did not reflect the level you were anticipating. Your comments regarding both the room and bathroom have been noted and will be shared with our leadership team as we continue enhancing our guest experience. As an ALL Platinum member, we truly value your loyalty and appreciate your honest feedback. We hope to have the opportunity to welcome you back and provide an experience that better reflects the Sofitel standards you expect. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Warm regards, Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 3.0/5

Robert D. Solo - Confirmed reviews ALL

Dear Mr. D., Thank you for taking the time to share your detailed feedback following your stay at Sofitel New York. While we are pleased to know you enjoyed your room and our central location, I am truly sorry that several aspects of your experience fell short of both your expectations and the standards you have come to expect from Sofitel. Please accept our sincere apologies for the personalized welcome card bearing the wrong name. We understand how disappointing this must have been, especially as these small details are meant to make our guests feel recognized and valued. I am also sorry that the Urban Experience Fee and its inclusions were not explained upon arrival. Our team should always ensure guests are aware of the benefits available so they can make the most of their stay. Most importantly, I apologize for the inconvenience surrounding the missing towels. Having to call multiple times, only to return to your room late in the evening without them, is certainly not the level of service we strive to provide. While I am pleased our Night Manager was able to resolve the issue promptly, I regret that the matter was not properly acknowledged during your departure. As a gesture of goodwill, the Urban Experience Fee for that night has been removed from your folio, and I apologize that this was not communicated to you before your departure. As an ALL Platinum member, your loyalty means a great deal to us, and I am especially sorry that you did not feel as welcomed as you have during your previous Sofitel stays around the world. We sincerely appreciate your comments, as they help us identify where we need to improve. We hope to have the opportunity to welcome you back on a future visit to New York and provide you with the warm, personalized Sofitel experience you were expecting. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Warm regards, Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 5.0/5

Maria H. Solo - Confirmed reviews ALL

Thank you for your wonderful review! We’re delighted to hear that you enjoyed our great location and that our team made such a positive impression. Providing friendly, helpful service is something we take great pride in, and your kind words mean a lot to us. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

Customer review rating 5.0/5

Tom P. Solo - Confirmed reviews ALL

Thank you for your wonderful review! We’re thrilled to hear that every member of our team, from our doormen, concierge, bell staff, front desk, housekeeping, and bar staff, made you feel welcome and well cared for. Providing friendly, attentive service is our top priority, and your kind words mean so much to all of us. We truly appreciate your feedback and look forward to welcoming you back for another exceptional stay!

Customer review rating 5.0/5

Carolyn K. Friends - Confirmed reviews ALL

Dear Ms. K., Thank you for taking the time to share your kind feedback following your stay at Sofitel New York. We are delighted to hear that you enjoyed our central location, comfortable beds, cleanliness, WiFi, and the service provided by our team. It is wonderful to know that your stay with friends was enjoyable and that you found the hotel convenient for exploring the city. We also appreciate your comment regarding the bathroom door. We are sorry that this detail affected your comfort, particularly due to the noise when closing, and we will share your feedback with our team for review. We hope to have the pleasure of welcoming you back to Sofitel New York very soon. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Warm regards, Sofitel New York Front Office Team

Other web-users rate our hotel

  • 1,131 reviews 9.7/10 Location
  • 1,793 reviews 6.9/10 Room
  • 1,760 reviews 8/10 Service
  • 21 reviews 6.5/10 WiFi
  • 790 reviews 7.7/10 Comfort
  • 461 reviews 7.1/10 Cleanliness
  • 280 reviews 6.6/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in New York City Hotels