Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,308 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,308 reviews

Customer review rating 4.5/5

Gareth B. Business - Confirmed reviews ALL

very good

Dear Mr. B., Thank you for your feedback and for choosing Sofitel New York. We are delighted to hear you had a very good business stay, and we hope to welcome you back again soon. Sincerely, Sofitel New York

Customer review rating 2.5/5

Elizabeth G. Couples - Confirmed reviews ALL

We have stayed at the NYC Sofitel for years but this past visit was our last. Not as good as before the bankruptcy but we appreciated the renovations. Did not appreciate the hidden fees and the 20% tips factored into the bar and restaurant. This made the staff not work. The best part of our stay was housekeeping and the turn-down service.

Customer review rating 4.0/5

Monica B. Solo - Confirmed reviews ALL

The rooms are comfortable, the toilets keep breaking; the food is delicious but not worth paying for the breakfast. The restaurant staff literally count one dish in the breakfast and any addition requires extra pay. So ordering food or breakfast in the room or the restaurant ends up costing too much. The reception staff are nice and helpful.

Dear Ms. B., Thank you for taking the time to share your feedback. We are pleased to hear you found the room comfortable and that our reception and in-room dining teams were helpful and kind. We are very sorry, however, for the repeated toilet issues, the WiFi disconnections, and the disappointment with the breakfast experience and restaurant service. This is not the standard we aim to deliver. Your comments have been shared with our Engineering team regarding the bathroom concerns, and with our Food & Beverage leadership to review both service approach and how breakfast inclusions and additional charges are communicated. We also recognize how frustrating it is to experience unreliable connectivity, and your feedback has been escalated for review. We appreciate your candor and hope to have the opportunity to provide a smoother, more consistent experience on a future visit. Sincerely, Sofitel New York

Customer review rating 4.5/5

Alexandra H. Business - Confirmed reviews ALL

great location, quiet, very comfortable stay, staff super friendly, really appreciated the use of the umbrella when it was raining.

Dear Ms. H., Thank you for your feedback and for choosing Sofitel New York for your business stay. We are delighted to hear you enjoyed our location, the quiet comfort of your room, and the friendliness of our team. We are especially glad the umbrella service came in handy on a rainy day. We also appreciate your note regarding WiFi speed, and we have shared this with our team as we continue improving connectivity. Thank you as well for highlighting the refillable water bottle stations on each floor. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Sincerely, Sofitel New York

Customer review rating 5.0/5

Robert J. Solo - Confirmed reviews ALL

I really enjoyed my three day stay at the Sofitel. Staff were amazingly friendly and helpful. I left my cell phone in the vehicle transport from the airport, and they helped me recover it. They helped additionally with restaurant recommendations and arranging for transportation back to the airport. Hotel is well located, clean and comfortable. I highly recommend it.

Dear Mr. J., Thank you for your wonderful review and for choosing Sofitel New York for your three-day stay. We are delighted to hear that our team made you feel so well taken care of, especially in helping you recover your cell phone and assisting with dining recommendations and transportation. We also appreciate your kind words about our restaurant and bar teams, and we will be sure to share your compliments with them, including our bartender from Lebanon. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Sincerely, Sofitel New York

Other web-users rate our hotel

  • 1,181 reviews 9.7/10 Location
  • 1,882 reviews 6.5/10 Room
  • 1,813 reviews 7.9/10 Service
  • 29 reviews 6.6/10 WiFi
  • 488 reviews 6.8/10 Cleanliness
  • 406 reviews 4.8/10 Value
  • 276 reviews 6.1/10 Breakfast
  • 66 reviews 4.1/10 Wellness Area

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