Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,250 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,250 reviews

Customer review rating 4.0/5

Prateek S. Families - Confirmed reviews ALL

Nice stay, good sized rooms with city view and very clean and well maintained

Dear Mr. S., Thank you for taking the time to share your feedback following your family stay with us. We are pleased to hear you enjoyed our central location, the city view, and that your room was very clean and well maintained. Thank you as well for your kind comments regarding our team. We also appreciate your note regarding breakfast and the lack of a buffet option. Your feedback has been shared with our team, as we are always looking for ways to improve the breakfast experience and set expectations more clearly. Thank you again for your loyalty as an ALL Gold member, and we look forward to welcoming you back to Sofitel New York. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Warm regards, Sofitel New York Front Office Team

Customer review rating 5.0/5

Gary O. Couples - Confirmed reviews ALL

Everything was perfect - the room, the location, the food, the service, it was a perfect 10!!!

Dear Mr. O., Thank you for sharing such a wonderful review. We are truly delighted to hear that everything was perfect, from the room and location to the food and service, and that your experience was a “perfect 10.” It was a pleasure welcoming you, and we sincerely appreciate your loyalty as an ALL Classic member. We look forward to having you back at Sofitel New York again very soon. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Warm regards, Sofitel New York Front Office Team

Customer review rating 4.0/5

Terry W. Families - Confirmed reviews ALL

Great location. Room upgraded to Signature skyline room. Unfortunately too many mistakes one after the other. Was told would be called when room ready. No call placed and we checked back ourselves at 4:30. No text or call even though we are Diamond status. Room not done properly. Bathroom garbage still full from previous guest. No slippers in room. Only one face towel. Bed not done as requested even though email confirmed it would be done up with two duvets. No label on phone so I had to use cell to call hotel to get guest services to get issues addressed No in room welcome amenity even by second day despite being this told would be up by then by front desk. Discussed with Ben who comped apps in the lounge as apology. . On second last night housekeeping was told we were checked out. Came back at 4 to find housekeeping remaking bed as they discovered we were not checked out and mistake from front desk. Apologies by staff given but mistakes ongoing. Doorman asked if wanted taxi and we said we have Uber. Gave attitude about us wasting money and walked away. No help with bags after that. He just walked away.

Dear Mr. W., Thank you for taking the time to share your feedback following your stay with us, and please accept our sincere apologies for the series of service lapses you experienced. While we are glad you enjoyed our location, the upgrade to the Signature Skyline room, and the team at Social 45, we recognize that several important details fell short of our standards and of the recognition you should receive as a Diamond member. We are truly sorry that you were not contacted as promised when your room became available, and that the room was not properly prepared upon arrival (including the bathroom bin, missing slippers/linens, and the bed setup not matching what was confirmed in advance). We also regret the confusion on the second-to-last night when your room was mistakenly treated as checked out, and we are especially concerned by your experience at departure with the lack of assistance and the inappropriate attitude you described. Thank you for raising these points. They have been shared with the relevant teams so we can reinforce our procedures around room readiness communication, housekeeping quality checks, and ensuring our colleagues deliver consistently courteous service at every touchpoint. We would appreciate the opportunity to follow up directly and restore your confidence in us. If you are open to it, please contact our management team at your convenience so we can better understand the details of your stay and address this properly. Sincerely, Sofitel New York Management Team

Customer review rating 3.5/5

Gregory S. Couples - Confirmed reviews ALL

Reception pleasant. Good location.

Dear Mr. S., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear you enjoyed our location and found the reception pleasant. I am sorry, however, to read about the frustration you experienced when booking due to your membership number not being recognized. This should certainly not make the process onerous. If you are still an ALL member, we would be happy to help you reconnect your details so future bookings are smoother, please feel free to reach out directly with the email address linked to your account and any previous membership information you may have. We also understand your comments regarding room size and perceived value. While our Midtown location does influence market pricing, your feedback is important and has been shared internally as we continue to improve the overall guest experience. Thank you again, and we hope to have the opportunity to welcome you back and provide a more seamless stay. Sincerely, Sofitel New York Front Office Team

Customer review rating 2.5/5

Betty K. -. P. Families - Confirmed reviews ALL

Not as friendly as previous stays. Ko greeting. My 85/83 year old parents were the first to say hi & how are you to everyone.

Dear Ms. K.-P., Thank you for taking the time to share your feedback, and please accept our sincere apologies that your stay did not feel as warm and welcoming as you have experienced with us in the past. Most importantly, we are truly sorry that your parents’ 60th anniversary was not acknowledged. We understand how meaningful this occasion was, and we regret missing the opportunity to recognize it properly. While we are glad to hear the service staff and check-in team were excellent, your comments regarding the lack of greeting and overall friendliness are taken very seriously. This is not the standard we aim to deliver, and we will be reinforcing with our team the importance of consistent, genuine acknowledgements and a warm welcome for every guest, every time. If you would be open to it, we would appreciate the opportunity to learn a bit more about your stay so we can follow up internally. Please feel free to reach out to us directly. Sincerely, Sofitel New York Management Team

Other web-users rate our hotel

  • 1,138 reviews 9.8/10 Location
  • 1,828 reviews 6.8/10 Room
  • 1,790 reviews 7.9/10 Service
  • 24 reviews 7.4/10 WiFi
  • 810 reviews 7.6/10 Comfort
  • 471 reviews 6.8/10 Cleanliness
  • 283 reviews 6.4/10 Breakfast

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