Sofitel New York 4 stars
Customer review rating (ALL Rating) 3.8/5 742 reviews
ALLSAFE approved hotel
Our hotel restaurant Gaby Brasserie Française, will be re-opening in 2022!
Features some of the largest guest rooms in NYC starting at 350 sq ft / 32.5 sq m.
Prime location near Times Square, Bryant Park, Broadway, Rockefeller Center and Fifth Avenue
Pet friendly - please inquire about details.
All rooms have spacious bathrooms with separate shower/bathtub ideal for extended stays
45 West 44th Street
10036 New York City
M.T.A: 104 / 42 5TH AVE & 42ND
M.T.A.: 5 / 6 / 7 44TH ST.
MTA: 2 / 3 / 5 44TH ST.
47TH ST. ROCKEFELLER CENTER: F , D , B, M Rockefeller Ctr
GRAND CENTRAL STATION: 4, 5, 6, 7 Grand Central St
TIMES SQUARE 42ND ST.: N, Q, R, 1, 2 42ND ST.
JFK International Airport At 41.6km / 26 miles
JOHN F KENNEDY At 41.6km / 26 miles
NEW YORK LA GUARDIA At 19.31km / 12 miles
NEWARK INTERNATIONAL AIRPORT At 43km / 27 miles
HELIPORT EAST At 2.4km / 1.5 miles
HELIPORT WEST At 3.2km / 2 miles
GRAND CENTRAL STATION At 0.8km / 0.5 miles
PENNSYLVANIA STATION At 1.21km / 0.75 miles
ROCKEFELLER CENTER At 0km / 0 miles
Check-in from - Check out up to
***CURRENTLY CLOSED*** Gaby Restaurant is the Art Deco-inspired restaurant at our NYC midtown hotel featuring delicious, contemporary French cuisine. Enjoy a taste of France at our modern midtown New York City hotel restaurant.
All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.
100% genuine reviews from our guestsFind out more
TripAdvisor rating 3.0/5
michaeltS9530KL TripAdvisor review
We have stayed at the NY Sofitel many times pre Covid. This was the most disappointing visit. When our flight was delayed I called and notified the hotel of our late arrival. We had reserved a luxury room for four nights. The assigned room was small, I called the mgr and was told that it was the only room available and we could call back the next day at 2:30. The next day when I called the manager was"unavailable" I went dow n to the deskman a sympathetic agent changed our room. The room was better than the first but both rooms needed updating; scratched furniture,lumpy mattress, lack of adequate plugs for electronics. Overall a disappointing stay in a "luxury" hotel.
TripAdvisor rating 3.0/5
Suzie M TripAdvisor review
Not up to the usual standard that I expect from Sofitel. Comfortable bed, and rest of room ok apart from one of the drawers being wonky and the wardrobe door not fitting properly. Slightly annoying as it had to be fully closed to extinguish the internal light. Now, whether the rest of the fall in standard was due to Covid, I can’t tell as we had a very busy schedule and didn’t want to waste time complaining. The mini bar was decommissioned, no coffee making facility, no bottled water, bathroom amenities not restocked, had to ask for body lotion. Asked for some bottled water and told the Hotel had run out of it. The doorman who held his umbrella over himself rather than us when getting a cab might need to re-think that move. None of the Hotel’s dining areas were open, but even though I’d been advised that there was a limited room service for breakfast, there was nothing in the room to indicate this. There was also much vaunting of “enhanced cleanliness”. But I have no idea what was meant by this as I didn’t notice anything out of the ordinary. Not really what I’ve come to expect from Accor hotels.
Clean accommodations and friendly staff.
Customer review rating 4.0/5
Katie Business - Confirmed reviews ALL
I was pleased with my accommodations at the Sofitel. The staff was very attentive and they had a clear COVID protocol, even providing hand sanitizer in the elevators. I was a bit disappointed after my long flight to NY that there was no restaurant open in the hotel and I didn't find any exercise equipment available. However, it was located in a prime location and I would go back because the bed was so comfy!
Dear Kathryn I., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. We are happy you were content with our COVID protocols. Please for a further time do not hesitate to go to B1 level where our Gym facility is located! We are hopeful we will be able to open our Restaurant and Bar in the upcoming months! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 2.0/5
Anonymous Business - Confirmed reviews ALL
Poor. I’ve stayed here many many times. The restaurant and bar were closed and room service closed at 2 pm. I would never have stayed had I known that prior to booking.
Dear Steve L., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. I would like to apologize for the lack of food and beverage services during your stay, we are hopeful we will be able to reintroduce our Food and Beverage outlets in the next few weeks! We want to assure you that we do advertise the suspension of our services in all of our official ACCOR channels since our reopening last November and we are sorry you missed this notice. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,
Good location, very quiet…. No coffee, ice or water??
Customer review rating 3.5/5
A C. G. Friends - Confirmed reviews ALL
Great central location and off Broadway - remarkably quiet. Amazingly comfortable bed though rooms are very old and in need of a refresh. (An actual, archaic corded phone by the toilet?) Very clean and bathrooms are somewhat modern. Spacious. Biggest downfall was service and amenities - by far the greatest grievance was being told no, no coffee maker (and we won’t give you one for your stay), no, no ice - like, at all, and no room service after 2 pm on a Friday (what??!) meaning no ice for cocktails pre-show. No bar or restaurant but it is NYC - no lacking in the vicinity. Oh, and no bottled water in the rooms - c’mon. Hotel staff provided contradictory information; some pleasant, others downright rude. Very much used to the Fairmont experience - this was not close.
Dear Trish N., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. I would like to apologize for the lack of food and beverage services during your stay, we are sorry you have missed our notice about the suspension of our services in our official channels of distribution as we do advertise this information but we are hopeful we will be able to reintroduce our Food and Beverage outlets in the next few weeks! We also are working closely with our owners to kickstart renovation plans for part of our rooms by the end of 2022 and we can't wait to share more information about this to our loyal guests in the near future! Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,
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