Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,228 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,228 reviews

Customer review rating 3.5/5

Sarah R. Couples - Confirmed reviews ALL

Love the hotel and the staff - great experience on-site. however, I left my iPad in the room and have not heard back from anyone several days later following up on my request looking to get it back.

Customer review rating 2.0/5

Michael R. Couples - Confirmed reviews ALL

Front desk staff are phenomenal. However, I believe attention must be directed towards morale of service staff. It is a concern that Sofitel New York, as well as the organization should look into. It appears that service staff are being exploited and likely against NYC Department of Consumer and Worker Protection. After the successful launch of Sofitel New York’s renovation project, I understand that the hotel must focus on operational profit and expenses. However, it is ill advised to do so in exploitation of your own staff. My partner and I had observed instances in which staff seemed overworked and exploited, and it was actually shared by one member of your staff team, as it was also extremely visible, and not just by my partner and I. Location is great. Front desk is great. Housekeeping normally exceeds expectations. However, you had one member of your team in your housekeeping staff who had knocked on the door, as though she was the FBI. I consider myself a very diplomatic person. However, the housekeeper truly impacted what was supposed to be a great experience. I had greeted her and told her we are just collecting our bags and bringing them to do door and that we should be one minute. With a negative attitude, she had looked at her watch and stated that she has to leave and it’s a holiday. I am uncertain if it was a language barrier, as her English and French were neither adequate nor conversational for civil discussion. It appeared she could not wait one minute. Due to the volume of her knocking, our neighbor next door came out the doorway and into the hall - puzzled and surprised at the level of rudeness. This is not near the value of how one is treated after staying at Sofitel New York 4 times in the past 12 months. We’ve stayed at other competitive hotels and we had never experienced this before. In addition, the staff that collect the luggage need to focus attention on how they deliver their statements and prioritize customer service with kindness, as opposed to rudeness. My partner had placed a duffel bag on top of his luggage in front of the luggage reception desk and only gently adjusted his duffel bag from falling off the luggage to prevent it from falling, as he had sensitive souvenirs inside. Your staff said “Don’t touch. Leave it.” My partner could’ve easily said “Don’t drop the bag” to your staff member, but we are educated and don’t treat service staff as servants, although many others might. It appears that these workers are aware, but they are overworked and exploited. This was made clear by another staff member who tried to excuse the housekeeper’s awful attitude. It is essential that Sofitel New York reassess treatment of its workers or risk loss of exceptional customer service. The service was of that not even expected from a 1-star motel. The hotel will incur heavy losses post renovation investment, if attention isn’t focused on customer service provided by its own staff. For the moment, we do not plan to return to Sofitel New York, as there are plentiful of hotels in NYC that can cater our simple request of human decency. Front desk are great as usual, as was your bar/restaurant personnel.

Dear Michael R., Thank you for taking the time to share such detailed feedback regarding your recent stay at Sofitel New York. While we truly appreciate your continued loyalty over the past year and your kind words about our front desk and restaurant teams, we are deeply concerned by the experience you described. Please accept our sincerest apologies for the distress and disappointment caused by the interactions with our housekeeping and luggage staff. The level of service you encountered does not reflect the standards of professionalism, courtesy, and respect that we expect from our team, nor does it align with the experience you rightfully anticipate as a returning guest. Regarding the housekeeping and our Bellman interaction on your departure day, we sincerely regret the manner in which the situation was handled. We are addressing this matter directly with the departments to reinforce our expectations for communication, professionalism, and cultural sensitivity. We genuinely value your loyalty and the trust you have placed in us during your previous stays. It is deeply disappointing to learn that this visit has led you to reconsider returning. A member of our management team will be reaching out to you directly. Thank you again for bringing these matters to our attention. Honest feedback such as yours is essential in helping us improve, especially following our recent renovation. We remain committed to providing not only a beautifully updated property, but also the exceptional and humane service that defines true hospitality. Sincerely, Sofitel Team

Customer review rating 4.5/5

Juan L. F. Couples - Confirmed reviews ALL

Clockwork

Customer review rating 5.0/5

Nicholas C. Business - Confirmed reviews ALL

The apps was giving me an error message and remove the 2 drinks because I had another reservation at the same time … not sure of the problem but didn’t had 2 reservations

Dear Nicholas C., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Team

Customer review rating 0.5/5

Khalil M. Families - Confirmed reviews ALL

Stayed on points and got billed in dollars on top

Dear Khalil M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Our Director of Front Office will be reaching out directly to get in contact in regards to your billing. Sincerely, Sofitel Team

Other web-users rate our hotel

  • 1,202 reviews 9.7/10 Location
  • 1,902 reviews 6.4/10 Room
  • 1,824 reviews 7.9/10 Service
  • 28 reviews 6.4/10 WiFi
  • 485 reviews 6.7/10 Cleanliness
  • 413 reviews 4.8/10 Value
  • 280 reviews 6.1/10 Breakfast
  • 68 reviews 4.3/10 Wellness Area

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