Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.2/5 3,335 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior 2 Queen Beds

Photo out of - Superior 2 Queen Beds

Experience interior comfort inside this room featuring two Queen size Sofitel BED options. A spacious marble bathroom provides premium Diptyque amenities with a separate bathtub and rain shower, ensuring complete guest relaxation.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Free movies/video
  • In-house movies
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

This spacious Executive room is perfect for families or business travelers. Enjoy a minibar, Nespresso coffee machine, sofabed, and the signature king size Sofitel Bed. The marble bathroom features Diptyque amenities. Select rooms offer skyline views.

  • Views:

    City View

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Free movies/video
  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Enjoy clear Manhattan skyline views from this luxury room. Inside discover one Nespresso coffee machine, stocked minibar, and our signature king size Sofitel Bed. An elegant marble bath includes Diptyque amenities perfectly suited for your stay.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Web TVAdditional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy clear Midtown views through large windows. This luxury space features two Queen size Sofitel Bed. Guests discover one Nespresso coffee machine, minibar, working desk, expansive closet, plus a marble bath offering premium Diptyque amenities.

  • Views:

    City View

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Chromecast
  • Free movies/video
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Experience high floor Manhattan skyline views inside this elevated room featuring one King size Sofitel BED. A spacious marble bathroom provides premium Diptyque amenities, separate rain shower, alongside a deep soaking bathtub.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Tv Facilities

  • Free movies/video
  • In-house movies
  • Pay per view channel(s)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Experience high floor Manhattan skyline views inside this elevated room featuring two Queen size Sofitel BED. A spacious marble bathroom provides premium Diptyque amenities alongside a rejuvenating rain shower.

  • Views:

    City View

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Service And Equipment

Working Area

  • Business Desk
See availabilities

Experience high floor Manhattan skyline views inside this elevated accessible room featuring roll in shower and one King size Sofitel BED. A marble bathroom provides Diptyque amenities alongside grab bars.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Service And Equipment

Working Area

  • Business Desk
See availabilities

Enjoy clear Midtown views inside this mobility accessible room. Discover two Queen size Sofitel beds, lowered light controls, Nespresso coffee machine, plus minibar. The marble bath includes one tub providing grab bars alongside Diptyque amenities.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Chromecast
  • Free movies/video
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This hearing accessible Luxury King room features a visual strobe light and fire alarm siren. Enjoy city views, one Nespresso coffee machine, minibar, plus our Sofitel Bed. The marble bath includes soaking tub alongside Diptyque amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Chromecast
  • Free movies/video
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Experience high floor Manhattan skyline views through large windows welcoming natural light inside this expansive suite featuring comfortable separate living area with sofabed, plus King size Sofitel BED. A marble bath provides Diptyque amenities.

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Handheld shower

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Chromecast
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Pay per view channel(s)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Experience accessibility featuring one King size Sofitel BED and lowered wall controls. A marble bathroom provides Diptyque amenities alongside safety grab bars and a bathtub.

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Bathtub with grab bars and portable seat

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Free movies/video
  • In-house movies
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Suite

Signature Skyscraper View High Floor 1 Bedroom King Suite

Photo out of - Signature Skyscraper View High Floor 1 Bedroom King Suite

Experience high floor Manhattan skyline views inside this expansive suite featuring separate living area with sofabed, plus one King size Sofitel BED. A marble bathroom provides Diptyque amenities and a rain shower.

  • Views:

    City View

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Signature Iconic Building View High Floors 1 Bedroom King Suite

Photo out of - Signature Iconic Building View High Floors 1 Bedroom King Suite

Experience high floor Chrysler building views inside this expansive suite featuring separate living area with sofabed. A marble bathroom provides Diptyque amenities, separate rain shower, plus King size Sofitel BED.

  • Views:

    City View

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Terrace Suite Skyscraper View 1 Bedroom King Suite

Photo out of - Terrace Suite Skyscraper View 1 Bedroom King Suite

Take in sweeping Midtown views from your private terrace in this spacious suite, featuring a comfortable living area, queen sofabed, and King-size Sofitel Bed. The marble bathroom holds premium Diptyque amenities for total relaxation.

  • Views:

    City View

  • Most of the accommodation:

    Terrace

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Free movies/video
  • In-house movies
  • Pay per view movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Panoramic Terrace with Empire and Chrysler View 1 Bedroom King Suite

Photo out of - Panoramic Terrace with Empire and Chrysler View 1 Bedroom King Suite

Enjoy massive terrace with Empire State alongside Chrysler views. Discover one distinct living area, Nespresso coffee machine, plus private bedroom offering King size Sofitel bed. A marble bath includes separate rain shower, bathtub, Diptyque amenities.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Juliette Balcony City View 1 Bedroom King Suite

Photo out of - Juliette Balcony City View 1 Bedroom King Suite

This one bedroom suite features a separate living room with a versatile sofabed and a Juliette balcony offering sweeping city views. Relax in the King size Sofitel Bed and enjoy premium Diptyque bath amenities in this elegant New York residence.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Pay per view movies
  • Satellite/cable colour TV
  • Pay per view channel(s)Additional charge
  • Web TVAdditional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Grand Terrace Chrysler View 1 King Bedroom Suite with Bathroom & Powder Room

Photo out of - Grand Terrace Chrysler View 1 King Bedroom Suite with Bathroom & Powder Room

A large terrace offers clear Chrysler Building views. Relax inside the separated living area providing one sofabed, minibar, plus Nespresso coffee machine. The bedroom features our signature Sofitel Bed. A marble bathroom includes Diptyque amenities.

  • Views:

    City View

Max. number of persons
4
Area
From 60 m² / 645 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Queen size sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Free movies/video
  • In-house movies
  • Pay per view movies
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Web TVAdditional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Penthouse Suite 1 King Bedroom, Manhattan Skyline View, Living & Dining Rooms, Kitchenette

Photo out of - Penthouse Suite 1 King Bedroom, Manhattan Skyline View, Living & Dining Rooms, Kitchenette

Soaring 28 stories above Midtown Manhattan, discover distinct living, dining areas, one well equipped kitchenette, half bath, plus King Sofitel BED. Your expansive marble sanctuary features freestanding soaking tub alongside premium Diptyque amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 112 m² / 1205 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Terrace Suite Skyscraper View Mobility Accessible 1 Bedroom King Suite, Tub with Grab Bars

Photo out of - Terrace Suite Skyscraper View Mobility Accessible 1 Bedroom King Suite, Tub with Grab Bars

This accessible one bedroom suite features a private terrace with Midtown city views and a separate living room with a queen sofabed. Enjoy the King size Sofitel MyBedTM and a marble bathroom equipped with tub grab bars and Diptyque bath amenities.

  • Views:

    City View

Max. number of persons
4
Area
From 60 m² / 645 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Flat screen

Service And Equipment

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 398 rooms
  • 20 rooms for people with reduced mobility
  • 56 connecting rooms
  • 398 non-smoking rooms
  • 29 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Indonesian
  • Italian
  • Polish
  • Russian
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

12 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s library
  • Tourist guide for families
  • Baby bed

Well-being

Sofitel Fitness

  • On site
  • Near the property
  • Indoor parking
  • Public

  • Parking pricing: 75.71 € 85 USD Per day

Services & equipment

  • Valet parking

Social 45 Bar & Bistro

Photo out of - Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Capacity
120
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Discover our diverse à la carte options, exclusive La Haute Croissanterie, or the breakfast included package. We also offer a dedicated kids menu and convenient IRD services to enjoy your favorite morning dishes right from your room.

We are pleased to announce the reopening of our newly refreshed Fitness Studio. Open 24 hours a day, seven days a week, it is fully equipped with the latest Technogym equipment to support your wellness routine at any time.

Imagine a wedding that feels like a dream come true. Nestled in the heart of Manhattan, Sofitel New York offers a luxurious setting for your special day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,335 reviews

Customer review rating 4.5/5

Suzanne S. Families - Confirmed reviews ALL

Dear Ms. S., Thank you for sharing your feedback following your stay at Sofitel New York. We are delighted to know that you enjoyed our well-appointed accommodations, Social 45 restaurant, and the warmth of our team. However, we sincerely apologize that your towels were removed despite your intention to reuse them in accordance with our sustainability guidelines. We understand the importance of consistency in our service and regret that this detail did not meet your expectations. Your comments will be shared with our housekeeping team to ensure greater attention to our guests’ preferences. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay, complemented by the thoughtful, personalized hospitality that defines the Sofitel experience. Warmest regards, Sofitel New York Team.

Customer review rating 1.5/5

Alexander D. Business - Confirmed reviews ALL

Dear Mr. D., Thank you for sharing your feedback. While we are pleased to know that your room met your expectations, we sincerely apologize for the lengthy elevator wait times and the inconvenience this caused during your stay. We understand how frustrating this must have been and regret that it detracted from your overall experience. Please rest assured that your comments will be shared with our team for review as we work to improve our guests’ comfort and convenience. We appreciate your feedback and hope to have the opportunity to welcome you back for a much more enjoyable stay. Warm regards, The Sofitel New York Team

Customer review rating 2.0/5

David D. Couples - Confirmed reviews ALL

Bonjour Mr. D., ⠀ We are very sorry that your stay at Sofitel New York did not reflect the level of hospitality you have come to expect from the brand, particularly given your positive experiences with Sofitel in other cities. ⠀ We understand your disappointment with the American Express Hotel Collection experience. While room upgrades and late checkout remain subject to availability, the way those benefits were explained and the manner in which your request was handled should still have felt warm, clear, and attentive. ⠀ We also regret that the room and view did not meet expectations, and that breakfast, including your interaction with the restaurant hostess, fell short of the experience you associate with Sofitel. ⠀ The elevator disruption was unforeseen and unfortunately lasted longer than we would have wished. With the hotel operating at high occupancy, having only two of our four guest elevators available understandably created long waits and uncomfortable crowding, and we sincerely apologize for the impact this had on your stay. ⠀ Most importantly, we regret that the overall experience lacked the warmth, service, and attention to detail that have made you loyal to Sofitel in the past. We appreciate you sharing your feedback so candidly and hope we may have the opportunity to provide you with a much more consistent experience in the future. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 5.0/5

Patrick C. Couples - Confirmed reviews ALL

Dear Mr. C., Thank you for your kind words and for choosing Sofitel New York for your stay. We are delighted to know that you appreciated our beautifully renovated accommodations, the comfort of our beds, our breakfast selection, and our prime Manhattan location. It is particularly rewarding to hear that our team made a positive impression through their friendliness and knowledge. Creating an experience that combines refined comfort, attentive service, and the distinctive elegance of Sofitel is at the heart of what we do, and your feedback is a wonderful encouragement to our entire team. We look forward to the pleasure of welcoming you back to Sofitel New York for another exceptional stay, where personalized attention and thoughtful touches will continue to make your time with us truly memorable. Warmest regards, Sofitel New York Team.

Customer review rating 2.5/5

Tony S. Business - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your detailed feedback with us. We sincerely regret that several aspects of your stay did not meet your expectations, particularly the elevator wait times and overcrowding, as well as the service you encountered from our team. We understand how these issues can detract from the comfort and enjoyment of a hotel stay, and we are truly sorry for the disappointment. We also appreciate your observations regarding the bathroom finishes, the placement of the hand lotion, the in-room garment care amenities, and the difficulties you experienced with your room key. Your comments are valuable in helping us identify areas where greater attention to detail and thoughtful enhancements are needed. We are pleased, however, that you appreciated our water bottle system. At Sofitel New York, we strive to deliver an experience defined by refined comfort, genuine hospitality, and thoughtful attention to every detail. We regret that we fell short of these standards during your visit, and please be assured that your feedback will be shared with the relevant teams for review. Thank you again for your candid comments. We hope to have the opportunity to welcome you back and provide you with the elevated experience and attentive service you should expect from Sofitel New York. Warm regards, The Sofitel New York Team

Dear Ms. S., Thank you for sharing your feedback following your stay at Sofitel New York. We are delighted to know that you enjoyed our well-appointed accommodations, Social 45 restaurant, and the warmth of our team. However, we sincerely apologize that your towels were removed despite your intention to reuse them in accordance with our sustainability guidelines. We understand the importance of consistency in our service and regret that this detail did not meet your expectations. Your comments will be shared with our housekeeping team to ensure greater attention to our guests’ preferences. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay, complemented by the thoughtful, personalized hospitality that defines the Sofitel experience. Warmest regards, Sofitel New York Team.

Customer review rating 1.5/5

Alexander D. Business - Confirmed reviews ALL

Elevators were abysmal. Waited for >10 minutes multiple times and had to use the stairs instead a few times, and was offered a spot on the service elevator once. Room otherwise was fine, but that fact really degraded from the overall experience.

Dear Mr. D., Thank you for sharing your feedback. While we are pleased to know that your room met your expectations, we sincerely apologize for the lengthy elevator wait times and the inconvenience this caused during your stay. We understand how frustrating this must have been and regret that it detracted from your overall experience. Please rest assured that your comments will be shared with our team for review as we work to improve our guests’ comfort and convenience. We appreciate your feedback and hope to have the opportunity to welcome you back for a much more enjoyable stay. Warm regards, The Sofitel New York Team

Customer review rating 2.0/5

David D. Couples - Confirmed reviews ALL

We love Sofitel and have stayed many times at its properties in Chicago, Los Angeles, and Paris. Unfortunately, our experience at Sofitel New York fell well below what we’ve come to expect. We booked through American Express’s Hotel Collection but felt like second-class guests. There was no room upgrade or late checkout, and the front desk was dismissive when we asked about late checkout through our Amex booking. We understand that availability can limit these benefits, but the way our request was handled was disappointing. The room itself was basic. We booked a city-view room and instead looked out at a fire escape. Breakfast also fell well short of our experiences at other Sofitel properties, both in quality and overall experience. The restaurant hostess was particularly dismissive. The hotel was fully booked over the weekend, yet only two of the four elevators were working, resulting in long waits and uncomfortably crowded rides. We chose Sofitel because of consistently positive experiences elsewhere. This stay lacked the warmth, service, and attention to detail that made us loyal to the brand.

Bonjour Mr. D., ⠀ We are very sorry that your stay at Sofitel New York did not reflect the level of hospitality you have come to expect from the brand, particularly given your positive experiences with Sofitel in other cities. ⠀ We understand your disappointment with the American Express Hotel Collection experience. While room upgrades and late checkout remain subject to availability, the way those benefits were explained and the manner in which your request was handled should still have felt warm, clear, and attentive. ⠀ We also regret that the room and view did not meet expectations, and that breakfast, including your interaction with the restaurant hostess, fell short of the experience you associate with Sofitel. ⠀ The elevator disruption was unforeseen and unfortunately lasted longer than we would have wished. With the hotel operating at high occupancy, having only two of our four guest elevators available understandably created long waits and uncomfortable crowding, and we sincerely apologize for the impact this had on your stay. ⠀ Most importantly, we regret that the overall experience lacked the warmth, service, and attention to detail that have made you loyal to Sofitel in the past. We appreciate you sharing your feedback so candidly and hope we may have the opportunity to provide you with a much more consistent experience in the future. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 5.0/5

Patrick C. Couples - Confirmed reviews ALL

Friendly and knowledgeable staff, good breakfast choices, well maintained and clean hotel.

Dear Mr. C., Thank you for your kind words and for choosing Sofitel New York for your stay. We are delighted to know that you appreciated our beautifully renovated accommodations, the comfort of our beds, our breakfast selection, and our prime Manhattan location. It is particularly rewarding to hear that our team made a positive impression through their friendliness and knowledge. Creating an experience that combines refined comfort, attentive service, and the distinctive elegance of Sofitel is at the heart of what we do, and your feedback is a wonderful encouragement to our entire team. We look forward to the pleasure of welcoming you back to Sofitel New York for another exceptional stay, where personalized attention and thoughtful touches will continue to make your time with us truly memorable. Warmest regards, Sofitel New York Team.

Customer review rating 2.5/5

Tony S. Business - Confirmed reviews ALL

The lifts wait times were terrible, they were overcrowded, 3rd rate. The majority of staff were unfriendly, the grouting in the bathroom especially the shower was bad, the hand lotion was located in the bathroom especially, a long reach and the steamer is not an acceptable alternative for an iron. The water bottle system was good.. door activation required 3 attempts each time.

Dear Mr. S., Thank you for taking the time to share your detailed feedback with us. We sincerely regret that several aspects of your stay did not meet your expectations, particularly the elevator wait times and overcrowding, as well as the service you encountered from our team. We understand how these issues can detract from the comfort and enjoyment of a hotel stay, and we are truly sorry for the disappointment. We also appreciate your observations regarding the bathroom finishes, the placement of the hand lotion, the in-room garment care amenities, and the difficulties you experienced with your room key. Your comments are valuable in helping us identify areas where greater attention to detail and thoughtful enhancements are needed. We are pleased, however, that you appreciated our water bottle system. At Sofitel New York, we strive to deliver an experience defined by refined comfort, genuine hospitality, and thoughtful attention to every detail. We regret that we fell short of these standards during your visit, and please be assured that your feedback will be shared with the relevant teams for review. Thank you again for your candid comments. We hope to have the opportunity to welcome you back and provide you with the elevated experience and attentive service you should expect from Sofitel New York. Warm regards, The Sofitel New York Team

Customer review rating 2.0/5

Catherine P. Business - Confirmed reviews ALL

My room was nice but it took forever to get up there for the five days I stayed there. Apparently half of the elevators were inoperable

Dear Ms. P., Thank you for taking the time to share your feedback with us. While we are pleased to hear that you enjoyed your room, we sincerely regret the frustration and inconvenience caused by the elevator delays throughout your five-day stay. We understand how essential reliable and efficient elevator service is to a comfortable hotel experience, and we are truly sorry that this affected your overall impression of Sofitel New York. Please know that the issues occurred have now been resolved. We sincerely regret that we fell short of providing the seamless experience you deserved and appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Warm regards, The Sofitel New York Team

Customer review rating 5.0/5

Mary H. Families - Confirmed reviews ALL

Great very hot shower. First time in a while where everything in my room was actually working.

Dear Mary H., Thank you for taking the time to share your feedback following your recent stay at Sofitel New York. We are delighted to know that you enjoyed a comfortable stay with us. At Sofitel, we believe that true luxury lies in the thoughtful details, the comfort of our surroundings, and the genuine care extended to each guest. It is always rewarding to know that our guests have enjoyed their time with us, and we sincerely appreciate you choosing Sofitel New York for your visit to Manhattan. We hope to have the pleasure of welcoming you back in the near future. Our team would be delighted to care for you again and make your next stay just as relaxing and enjoyable. Sincerely, Sofitel Team

Customer review rating 4.0/5

Doreen D. Couples - Confirmed reviews ALL

The overal stay was great. Breakfast had a wide variety and the staff were very professional. My only disappointment was that I arrived late because of road closures and there was no room service available after 1200.

Dear Doreen D., Thank you for taking the time to share your feedback following your recent stay at Sofitel New York. We are delighted to know that you enjoyed a comfortable stay with us. At Sofitel, we believe that true luxury lies in the thoughtful details, the comfort of our surroundings, and the genuine care extended to each guest. It is always rewarding to know that our guests have enjoyed their time with us, and we sincerely appreciate you choosing Sofitel New York for your visit to Manhattan. We hope to have the pleasure of welcoming you back in the near future. Our team would be delighted to care for you again and make your next stay just as relaxing and enjoyable. Sincerely, Sofitel Team

Customer review rating 2.0/5

David S. Families - Confirmed reviews ALL

Half of elevators broken

Dear David S., Thank you for taking the time to tell us about your experience at the Sofitel New York. We are sorry that the elevator disruption had such a significant impact on your stay. With the hotel operating at high occupancy, having only one or two guest elevators available at times understandably created long waits and frustration. The issue was unforeseen and lasted longer than we would have wished, and we sincerely regret the inconvenience this caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Team

Customer review rating 5.0/5

Ibrahim T. Business - Confirmed reviews ALL

hotel incroyable . super hotel et surper service . thank you la team

Bonjour M. t., ⠀ Nous sommes ravis de savoir que vous avez passé un excellent séjour parmi nous et que vous avez particulièrement apprécié la qualité de l’hôtel ainsi que le service de nos équipes. ⠀ Nous vous remercions également sincèrement pour votre fidélité en tant que membre ALL Platinum et pour vos très belles évaluations. ⠀ Si vous souhaitez partager votre expérience avec d’autres voyageurs, nous serions très reconnaissants de recevoir votre avis sur TripAdvisor. ⠀ Au plaisir de vous accueillir de nouveau prochainement au Sofitel New York. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 2.5/5

Xavier F. Business - Confirmed reviews ALL

Service is poor and room, while nice, are badly thought. No button to switch off all lights, no real blinds...

Bonjour Mr. F., ⠀ We are sorry that your stay did not meet expectations, particularly with regard to the service you received. ⠀ We have also taken note of your comments concerning the room design, including the absence of a single master switch for the lighting and your disappointment with the window coverings. These details can have a real impact on comfort and ease of use. ⠀ While we are pleased that you found the room clean and that your WiFi and departure experience went smoothly, we understand that the overall service and value fell well short of what you expected from Sofitel New York. ⠀ We appreciate you taking the time to share this feedback, and we will use it to help improve both the guest experience and the way our team supports guests throughout their stay. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 5.0/5

Neal B. Couples - Confirmed reviews ALL

As above.

Dear Neal B., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding room service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Team

Customer review rating 4.0/5

Joanne B. Couples - Confirmed reviews ALL

I only have small concerns: We were not forewarned that the lights are on timers and will go over after just a few minutes. I had to get out of the shower in the dark to turn it back on. You should provide more time! Also, the bellman should tell us when we check in that the desk and table lights are not on the system. The phone on our table didn't work at all.

Bonjour Ms. B., ⠀ We are pleased to know that you enjoyed our location, the hotel, and the service provided by our team. ⠀ We are sorry, however, for the inconvenience caused by the room lighting system. Having the lights turn off while you were in the shower was understandably frustrating, and the way the system operates should have been explained more clearly upon arrival. ⠀ We have also taken note of your comments regarding the desk and table lamps, as well as the room phone, which should of course have been fully operational. ⠀ We appreciate you sharing these details with us, as they are helpful in identifying where the room experience and arrival explanation can be improved. ⠀ If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. ⠀ We hope to have the pleasure of welcoming you back to Sofitel New York again soon. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 5.0/5

Julie P. Solo - Confirmed reviews ALL

This is now my favorite hotel in NYC. The Sofitel was a quiet, luxurious oasis in the middle of midtown. My room was peaceful and a good size. It seems they thought of everything - a bathrobe, slippers, a steamer, a carafe for water and a hydration station on every floor. I wholeheartedly recommend and I look forward to coming back.

Bonjour Ms. P., ⠀ We are delighted to know that Sofitel New York has become your favorite hotel in the city. ⠀ It is wonderful to hear that you appreciated the peaceful atmosphere, the comfort and size of your room, and the thoughtful details such as the bathrobe, slippers, steamer, water carafe, and hydration stations. ⠀ We are also especially pleased that our sustainability efforts stood out to you and that your ALL membership was recognized during your stay. ⠀ We have taken note of your comment regarding the daily $25 food and beverage credit. This benefit should have been explained more clearly so that you could fully enjoy it during your visit. ⠀ If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. ⠀ We look forward to welcoming you back to your new favorite New York hotel. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 5.0/5

Michael P. Couples - Confirmed reviews ALL

We enjoyed our stay. Special thanks to Edmund in the dining room!

Bonjour Mr. P., ⠀ We are delighted to know that you enjoyed your stay with us. ⠀ A special thank you as well for recognizing Edmund in our dining room. We will be very happy to share your kind words with him. ⠀ We truly appreciate your loyalty as an ALL Classic member and your wonderful feedback across the entire stay. ⠀ If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. ⠀ We hope to have the pleasure of welcoming you back to Sofitel New York again soon. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 5.0/5

Mark M. Solo - Confirmed reviews ALL

The Sofitel NYC was a great place to spend a long weekend in the city. The midtown location was perfect to get out and walk to see shows in the theatre district, explore Central Park, and take advantage of the beautiful fall weather to walk to The Met and Guggenheim. The hotel is sophisticated, tranquil, and the team members were all helpful and friendly. The room was plush, quiet, and gave a great view the Chrysler Building.

Bonjour Mr. M., ⠀ We are delighted to know that Sofitel New York provided such a peaceful and enjoyable base for your long weekend in the city. ⠀ It is wonderful to hear that you appreciated the location, the quiet and comfort of your room, and especially the view of the Chrysler Building. ⠀ We are also very pleased that our restaurant and Room Service teams made such a positive impression. Your kind words about the colleague who delivered your meal are especially appreciated, and we will be happy to share them with the team. ⠀ We are glad as well that you enjoyed the water stations and appreciated our sustainability efforts throughout the hotel. ⠀ If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. ⠀ We hope to have the pleasure of welcoming you back to Sofitel New York again soon. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 2.5/5

Sonya K. Friends - Confirmed reviews ALL

One or two functioning elevators for a completely sold out hotel with over 25 floors, difficult to use amex credit

Bonjour Ms. K., ⠀ We are sorry that the elevator disruption had such a significant impact on your stay. With the hotel operating at high occupancy, having only one or two guest elevators available at times understandably created long waits and frustration. The issue was unforeseen and lasted longer than we would have wished, and we sincerely regret the inconvenience this caused. ⠀ We also appreciate your feedback regarding the American Express credit. The benefits and eligible charges should have been explained more clearly, particularly when it came to breakfast additions and how the credit could be applied. ⠀ We are pleased that you appreciated our location, the cleanliness of the hotel, and the service provided by our team, but we understand that the operational issues prevented the overall experience from meeting expectations. ⠀ We hope to have the opportunity to welcome you back for a much smoother stay in the future. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 2.0/5

Guy B. Couples - Confirmed reviews ALL

To be clear, I only stayed at this hotel because the choices for ALL ACCOR in New York City are limited. As a Diamond Member, I wanted to be loyal to the brand, so chose Sofitel over Faena and Hard Rock and The Plaza. Initially, I notified the hotel of early arrival, but noted that I understood check-in was at 3pm. I also requested a high floor with a view of the city. This was replied to and noted by Rafael. We arrived at 1.45pm and were told the room would be 40 more minutes. I informed the staff member that we would wait in the bar. At 3pm nobody had been to see us, so I went to the Front Desk to be told that the Staff Member had left. That was it. No apology. No “how can we help you?” I immediately grabbed someone from the office and told them I was not happy. Aziz was helpful and took us to the room - not on a high floor, no view. Not even an upgrade. I asked to see another room - it smelled of smoke and was very dark; on the same floor - 12 out of 29. This was not going well. But we elected to stay in the initial room. Then. The safe was broken. It had to be replaced. The mirror in the bathroom was filthy. The Head of Housekeeping came and informed us that the room had not been checked by her before we were moved in. And then, as we showered, we discovered the shampoo bottle was completely empty. I called. Dissatisfied and frustrated. I spoke to Daniel, the GM for the second time. He offered half off the room rate for the night. I accepted. And I asked for a late checkout on Sunday as this had wasted hours of our stay. He kindly granted a 5.30pm checkout. Well done, Daniel, you appeased me. But we didn’t have a DO NOT DISTURB SIGN in the room. And I had to get one delivered. It was getting ridiculous. After this, the room was fine, and the service staff we dealt with were all very personable and kind. The Room Service was flavorsome and good (although the Green Salad was small for the cost). On the bright side: the bed was comfortable. The room design was elegant. The bathroom was a good size. The lighting excellent. We left on Sunday, having enjoyed the room, despite the low floor, but we did not feel we got value for money; and as a Diamond Member who makes an effort to be loyal to the brand, I am now questioning whether this is a worthwhile endeavor when I could choose any hotel in New York in a location I would prefer for a better price with comparable amenities and service. When we checked out, and when we checked in, I found your Front Desk staff lacking in warmth and politeness - they were not rude per se, but they were not welcoming or warm, and when I had a problem they were not at all keen to be helpful or apologetic. Aziz was warm and friendly and helpful. Daniel was efficient and thoughtful. The Room Service Staff were all very nice. But the Front Desk - my first interaction with your hotel, and my last - made me feel like I would never return to this hotel… it was a cold welcome and cold goodbye that will sit with me for a while, and makes me question why I am loyal to ALL ACCOR. Disappointing is my overall assessment. For the price, disappointing. For the welcome, disappointing. For the room. The floor. The goodbye. The overall feeling I have is disappointing. Which is a shame.

Bonjour Mr. B., ⠀ We are very sorry that your stay left you feeling disappointed, particularly as an ALL Diamond member who deliberately chose to remain loyal to the brand while visiting New York. ⠀ Your arrival experience should have been much smoother. After being advised that the room would be ready shortly, you should not have been left waiting without follow-up, and we regret that the welcome from our Front Desk did not feel warm, attentive, or proactive. ⠀ We are equally sorry for the condition of the room upon arrival. The safe requiring replacement, the bathroom mirror not being properly cleaned, the empty shampoo bottle, and the missing Do Not Disturb sign are all details that should have been identified before the room was released to you. ⠀ We also understand your disappointment regarding the room location and the lack of an upgrade. While upgrades and specific floor assignments remain subject to availability, your Diamond status and preferences should always be clearly recognized and communicated. ⠀ We are pleased that Aziz and Daniel were able to assist and that the 50% adjustment to your first night, together with the extended late check-out, helped recover part of the experience. It is also encouraging to know that you ultimately enjoyed the comfort and design of the room, as well as the service from our Room Service team. ⠀ Your comments regarding the Front Desk experience are particularly important to us. The first and last interactions of a stay should leave a guest feeling genuinely welcomed and appreciated, and we regret that this was not how you felt. ⠀ We sincerely appreciate your loyalty to ALL and the detail with which you shared your experience. We regret that this visit gave you reason to question that loyalty, and we hope we may have the opportunity to provide you with the level of recognition and hospitality you should expect from Sofitel New York. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 4.0/5

Anna D. D. Business - Confirmed reviews ALL

Everyone I interacted with was kind and helpful. The room was exceptionally clean and well appointed. The mattress was the only negative aspect of my stay. It was clearly past its useful life. It seemed like it used to be a nice mattress but both sides of the bed had been worn down so that it wasn't comfortable anymore. I would stay again, but would request a room with a new mattress.

Bonjour Ms. D., ⠀ We are very pleased to know that you found our team kind and helpful, and that you appreciated the cleanliness, room presentation, and overall value of your stay. ⠀ We are sorry, however, that the mattress did not provide the level of comfort you should expect from us. Your description is very helpful, and we have shared the feedback so the condition of the mattress can be reviewed. ⠀ We are also glad to hear that you appreciated the hydration stations, reusable water bottle, and our housekeeping approach regarding towel replacement. ⠀ It is wonderful to know that you would stay with us again, and we hope to welcome you back for an even more comfortable visit. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

Customer review rating 4.0/5

Gary M. Couples - Confirmed reviews ALL

The hotel had a "new" feel to it and the food was great at the restaurant. The service was spot on and all staff were professional and friendly. I only have two complaints. The legs of the desk chair near the center of the room extended too far into the walking path. My wife broke her toe on it because of this. Instead of using the two museum tickets we had purchased ahead of time, we had to see a doctor on that day. Also, one of the two doors to the bathroom would not stay open so there remained only a very narrow passage into it. We had to hold the door open by putting the trash can in front of it. While it was opened, it blocked the room entry door from opening all the way.

Bonjour Mr. M., ⠀ We are very sorry to learn that your wife injured her toe during your stay. We sincerely hope she is recovering well, and we regret that this affected your plans in New York. ⠀ We have taken your comments regarding the desk chair placement and the bathroom door very seriously and shared them with the appropriate teams for review. The room layout and fixtures should not create unnecessary inconvenience or safety concerns for our guests. ⠀ We are nevertheless pleased to know that you appreciated the cleanliness of the hotel, the restaurant experience, and the professionalism and friendliness of our team. ⠀ Thank you for bringing these concerns to our attention. Your feedback is important and will help us address these details more carefully. ⠀ Warm regards, ⠀ Rafael Noguera Assistant Front Office Manager Sofitel New York

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