Sofitel New York Hotel 4 stars

Customer review rating 4.5/5 17,430 reviews
Sofitel New York
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+ 21 Services
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Hotel extras

  • 24/7 Subway, bus, and train stations just minutes away

  • Walking distance to Times Square, Grand Central, Bryant Park, Broadway , and Diamond District

  • Skyscraper rooms feature iconic views of the Empire State and Chrysler Building

  • Spacious Sofitel MyBed guestrooms feature large bathrooms with bathtubs and showers

  • Gaby Brasserie Française featuring contemporary French cuisine with an American twist

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Valet parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel New York

45 West 44th Street
10036
new york city
united states

Tel: +12123548844

Fax: (+1)2127823099

Contact email

Check-in from 15h00

Check out up to 11h00

  • M.T.A :   104 / 42 5TH AVE & 42ND

  • M.T.A. :   5 / 6 / 7 44TH ST.

  • MTA :   2 / 3 / 5 44TH ST.

  • 47TH ST. ROCKEFELLER CENTER :   F , D , B, M Rockefeller Ctr

  • GRAND CENTRAL STATION :   4, 5, 6, 7 Grand Central St

  • TIMES SQUARE 42ND ST. :   N, Q, R, 1, 2 42ND ST.

  • By plane

    JFK International Airport At 41.6km / 26 miles

  • By plane

    JOHN F KENNEDY At 41.6km / 26 miles

  • By plane

    NEW YORK LA GUARDIA At 19.31km / 12 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 43km / 27 miles

  • By helicopter

    HELIPORT EAST At 2.4km / 1.5 miles

  • By helicopter

    HELIPORT WEST At 3.2km / 2 miles

  • By train

    GRAND CENTRAL STATION At 0.8km / 0.5 miles

  • By train

    PENNSYLVANIA STATION At 1.21km / 0.75 miles

GPS :40.755394, -73.98144

Our accommodations

All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.

CLASSIC ROOM - 1 Queen Bed, Floors 3-14.

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 1 Queen Bed, Floors 15-29.

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM - 1 King Bed, Floors 3-29.

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Single Beds, Floors 3-23.

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar
Accessible room

1 Queen Bed Accessible

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE - 1 King Bed, Separate LivingRoom

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

LUXURY SUITE - 1 king bed and Sofabed. Floors 22-29. High floor, Skyline view guaranteed

  • Max. number of persons: 4
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SKYSCRAPER SUITE-1 king-size bed, separate living room, floors 22-29, Iconic Building View.

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

PRESTIGE SUITE - 1 King Bed, SeparateLiving Room, Terrace from 500sq ft, 24th floor.

  • Max. number of persons: 3
  • Area: From 60
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

PRESIDENTIAL SUITE - 1 king-size bed, separateliving room, separate office, 28th floor.

  • Max. number of persons: 3
  • Area: From 112
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

Gaby Brasserie Française

Type of cuisine: French

Gaby Restaurant is the Art Deco-inspired restaurant at our NYC midtown hotel featuring delicious, contemporary French cuisine. Enjoy a taste of France at our modern midtown New York City hotel restaurant, located in the heart of the Theatre District.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GABY BAR

Photo non contractuelle / Strictly non binding

Contemporary New York bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 240

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Sofitel New York

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

17,430 reviews

tripadvisor

TripAdvisor Rating 4.5/5

7,569 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.5/5

Jp Business - 19/02/2020 Confirmed reviews ALL

Nice welcome and friendly staff

Dear Jae H., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

a huge disappointment

Customer review rating 4.5/5

Chris Couples - 19/02/2020 Confirmed reviews ALL

We booked 2 nights for our Valentine weekend : we were allocated a noisy room next to the elevators , we complained , were told that the hotel was full on thaht night but would be contacted the next day : Nothing happened !

Dear Christelle B., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. My assistant reached out to you in a personal email regarding your stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Simon Antoine General Manager Sofitel New York

Comfortable!

Customer review rating 4.5/5

K O. Couples - 18/02/2020 Confirmed reviews ALL

Very clean, elegant interior, and very friendly professional staff!

Dear Keith O., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Poor customer service by management

Customer review rating 4.5/5

Afifa Couples - 18/02/2020 Confirmed reviews ALL

I called front desk and confirmed total charge during check out. After I departed I was charged additional fees that I did not authorize. I called Sofitel and spoke to Alan who said he was the manager. We ate at gaby and notified them of our room number , clerk said we were entitled to 20% discount for being guests. We showed discounted parking rate to door man and we were told it would be honored and we would only pay an additional 35.00 dollars for valet parking . We called and explained this to Alan who agreed to provide a 29.00 dollar credit even though that wasn’t the full discount. We agreed but never received it. We called multiple times and he was very rude and refused to apply any discounts after he had promised to do so with any good reason. was charged additional Alan who said he is the manager

Dear Afifa B., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Allan Rodriguez will reach out to you very shortly in order to fix the issue you encountered during your stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Simon Antoine General Manager Sofitel New York

The best value for a hotel in midtown / theater district.

Customer review rating 4.5/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Always a pleasure to stay at the Sofitel NY. Accommodations are excellent, staff is pleasant and helpful, and the location can't be any better.

Dear Raymond F., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are thrilled you were satisfied with our services among us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Good but noisy

Customer review rating 4.5/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

I find both the hard product and service at the hotel to be very good. My one complaint is that despite requesting a quiet room away from the elevator I was allocated a room which backed on to the elevators and I was constantly disturbed by the noise.

Dear James S., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do however take in account your comment regarding the noise comments and I am very sorry to read about it. Please for a further time do not hesitate to specify in the reservation or when you check-in to be placed on a quiet room away from elevators and we will do our best to accommodate you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Could not be happier

Customer review rating 4.5/5

H E. C. Families - 18/02/2020 Confirmed reviews ALL

It was so pleasant. The entire staff from check in to check out was efficient and polite. The room was excellent.

Dear Helen Elizabeth C., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are are thrilled you enjoyed your stay at the Sofitel New York! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

well located

Customer review rating 4.5/5

Isam K. Business - 18/02/2020 Confirmed reviews ALL

pleasantly surprised at entire operation. have stayed in Amsterdam and Montreal before

Dear Isam k., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are grateful for your loyalty for Sofitel properties! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Another excellent stay

Customer review rating 4.5/5

Tim W. Couples - 18/02/2020 Confirmed reviews ALL

This was an extended weekend stay to visit museums and attend two opera performances. Service from staff was excellent, and it was nice to be recognized as returning visitors. One Gaby breakfast and one room service breakfast were both excellent. One area for possible improvement: there seemed to be some confusion regarding the room service breakfast paper menu card. We had wanted the combo breakfast tray plus a fruit plate and second hot beverage, and thought we had ordered that, but the tray arrived without the bread basket. The server went and got that for us, but said it seemed from the order card we hadn't wanted the bread.

Dear Timothy W., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Very well located

Customer review rating 4.5/5

Tony Couples - 17/02/2020 Confirmed reviews ALL

Very quite,clean,professional staff that was very helpful!!! I from Oklahoma and expecting the rooms to be a little bigger.If I went back I would definitely stay at the Sofitel again.

Dear Tony S., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Well located; pleasant accommodations.

Customer review rating 4.5/5

Anonymous Friends - 17/02/2020 Confirmed reviews ALL

The Sofitel staff were friendly and accommodating from the moment of arrival to departure.....offering umbrellas on a rainy day. The bathroom was updated, larger than the usual hotel bathrooms; towels were large, new and attractive. The bedding and pillows were soft, white, fluffy, fresh....like slipping into a cloud each night. My Sofitel stay was a very pleasant one. I would not hesitate to recommend it to a friend.

Dear Doris C., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are thrilled you enjoyed most of our services, we are grateful for your nice mentions! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Hotel is in a great location. Stayed here many times. Could use a remodel of lobby , dark

Customer review rating 4.5/5

Anonymous Friends - 17/02/2020 Confirmed reviews ALL

Difficult start as hoped to have room on same floor with traveling friends, but resolved and happy with my room on a different floor should have requested when made reservation. All staff very helpful.

Dear Constance W., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I would like to thank you for the comments regarding the lighting of our lobby I shall pass on this information to our Engineering team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Good stay at this excellent location near midtown desired eating and shopping destinations

Customer review rating 4.5/5

Paul R. Business - 17/02/2020 Confirmed reviews ALL

Overall, our stay was comfortable and pleasant. The associates assisting at the hotel entrance are well-trained and attentive. The room was generously sized for a NY hotel; and comfortably appointed if not a bit worn and tired. Not having a coffee maker, or access to ice an inconvenience that is most unusual in this day and age. It is a real bother to wait for room service to bring a bucket of ice when you want one. The technology details are quite dated for a hotel of this calibre. In general, the front-desk personnel made the weakest impression - fairly efficious and cold. I don't believe I saw any of them smile even once. When I checked in, my stay details were explained to me, including a $20 per day credit toward food/beverage consumed in the restaurant. With this in mind, we had breakfast there on two occasions - not wanting to "waste" something for which we had already paid. At checkout, we were very disappointed to be told that the credit did not apply to breakfast. This detail was never explained to us. Beyond the silliness of this detail, the associate had nothing but a "too bad for you" shrug when I expressed my displeasure. We purposely spent over a $100 in the restaurant, when in the end we didn't need to. The hotel should have made an accomodation to offset the bad feelings we had as we left the property. One last annoying element of the front desk personnel is the fact that many of them speak with such a heavy accent (proudly?), that it's very difficult to understand what they are saying. What is the point of having your most important ambassadors of hospitality be aloof and hard to understand? Not a good impression on your guests.

Dear Paul R., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I do however take in account your comments regarding the attitude of our Front Desk Staff and the Food and Beverage credit misunderstanding. I would like to apologize for those issues as we clearly didn't met your expectations and this is certainly not tolerable. I will pass on this information to my Front Desk Management team in order to avoid further similar occurrences and I would like to thank you for these detailed facts, it can only allow us to improve our standards and quality of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Good location, clean

Customer review rating 4.5/5

George Couples - 17/02/2020 Confirmed reviews ALL

Very expensive food and drinks. Got over charged at bar for drinks as compared to menu in room.

Dear George R., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies concerning your experience with our Food & Beverage Department. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Simon Antoine General Manager Sofitel New York

Well located, friendly

Customer review rating 4.5/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Overall good. Staff friendly and a nice stay. One complaint your rooms don’t have power points at the table where I need to plug my computer. Which is important when I am there for a week for work. Existing power points are taken up by tv and lamp. The TV also takes up a lot of desk space. Perhaps it could go on the wall.

Dear Amie C., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I took in account your comments regarding the plugs in the room and we are pleased to let you know that we are currently in talks with our owners in order to start renovation in the upcoming future. The insight of our valuable guests is always good to know in order to improve our services so we are grateful for that! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Good Stay

Customer review rating 4.5/5

K. Business - 17/02/2020 Confirmed reviews ALL

Missed the beautiful Buffet of Breakfast I had to take the breakfast outside Regards Ahmed

Dear Ahmed K., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that next time you will have the opportunity to enjoy our magnifique breakfast! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Very clean, comfortable room.

Customer review rating 4.5/5

Kathleen M. Couples - 17/02/2020 Confirmed reviews ALL

We recently spent two nights at your NYC location. It was close to everything that we wanted to see and a quick cab ride to Central Park or Chelsea Pier. The staff was very attentive the hotel is just lovely. The only complaint I would have to offer is the overwhelming smell of a perfume/air freshener in the main entryway should be toned down. Or perhaps use a more natural smelling fragrance. It had the potential to bring on an asthma attack. I quickly learned to hold my breath through the foyer until I reached the elevator. Otherwise everything was wonderful.

Dear Kathleen M., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Unfair charges and untruthful front desk workers about charges.

Customer review rating 4.5/5

V. Business - 17/02/2020 Confirmed reviews ALL

Not good. Charges were not as expected. The service was slow. The room was not cleaned properly. Sheets were not cleaned and bathroom supplies were not replenished.

Dear Ovid V., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. I investigated with my Housekeeping Team on why your service wasn't done correctly and I addressed them to prevent any further similar occurrences. Please for a further time if you decide to show faith in us again, do not hesitate to reach out to me directly at H2… and I will personally take care of your reservation (discounted rate, vip amenities), everything to earn back your trust. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Simon Antoine General Manager Sofitel New York
Customer review rating 4.5/5

Jenny B. Business - 16/02/2020 Confirmed reviews ALL

Overall great. However, last night I had very loud and busy neighbors

Dear Jenny B., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do however would like to apologize for the inconvenience you had yesterday (noise issue). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York

Beautiful Hotel

Customer review rating 4.5/5

Richard Couples - 16/02/2020 Confirmed reviews ALL

Love this location and atmosphere of Hotel

Dear Richard B., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Antoine General Manager Sofitel New York
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