Sofitel New York Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 17,836 reviews

ALLSAFE approved hotel

Information message

Sofitel New York
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+ 18 Services

Hotel extras

  • Our hotel restaurant Gaby Brasserie Française, will be re-opening in 2022!

  • Features some of the largest guest rooms in NYC starting at 350 sq ft / 32.5 sq m.

  • Prime location near Times Square, Bryant Park, Broadway, Rockefeller Center and Fifth Avenue

  • Pet friendly - please inquire about details.

  • All rooms have spacious bathrooms with separate shower/bathtub ideal for extended stays

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel New York

45 West 44th Street
10036 new york city
united states

Fax: (+1)2127823099

Check-in from 15h00

Check out up to 11h00

  • M.T.A:  104 / 42 5TH AVE & 42ND

  • M.T.A.:  5 / 6 / 7 44TH ST.

  • MTA:  2 / 3 / 5 44TH ST.

  • 47TH ST. ROCKEFELLER CENTER:  F , D , B, M Rockefeller Ctr

  • GRAND CENTRAL STATION:  4, 5, 6, 7 Grand Central St

  • TIMES SQUARE 42ND ST.:  N, Q, R, 1, 2 42ND ST.

  • By plane

    JFK International Airport At 41.6km / 26 miles

  • By plane

    JOHN F KENNEDY At 41.6km / 26 miles

  • By plane

    NEW YORK LA GUARDIA At 19.31km / 12 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 43km / 27 miles

  • By helicopter

    HELIPORT EAST At 2.4km / 1.5 miles

  • By helicopter

    HELIPORT WEST At 3.2km / 2 miles

  • By train

    GRAND CENTRAL STATION At 0.8km / 0.5 miles

  • By train

    PENNSYLVANIA STATION At 1.21km / 0.75 miles

GPS:40.755394, -73.98144

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Gaby Brasserie Française

Currently unavailable

***CURRENTLY CLOSED*** Gaby Restaurant is the Art Deco-inspired restaurant at our NYC midtown hotel featuring delicious, contemporary French cuisine. Enjoy a taste of France at our modern midtown New York City hotel restaurant.

Our accommodation(s)

All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 240

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Sofitel New York

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

17,836 reviews

TripAdvisor Rating 4.5/5

7,628 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful hotel and close to everything.

Customer review rating 5.0/5

Maureen A. A. O. Couples - 11/01/2022 Confirmed reviews ALL

The room was very clean, as always, I am a gold member and have stayed at Sofitel’s all over the world. I was disappointed that I was not offered an upgrade since the hotel was pretty empty. This was the first time that happened. I understood the no complimentary drinks due to pandemic but not the no upgrade. That will not keep us away just disappointed.

No Food Service

Customer review rating 2.5/5

Arturo C. Families - 10/01/2022 Confirmed reviews ALL

I nver expected to find out there was no food at the hotel

Dear Arturo C., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. We are sorry you weren't made aware of our lack of Food and Beverages services during your stay as we disclose this information on our website, we want to apologize for this miscommunication. Thank you for alerting us about about the soap dispensers and I shall alert immediately our housekeeping service about this. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 3.5/5

S. F. Couples - 10/01/2022 Confirmed reviews ALL

Fantastic welcome from the front desk, concierge and doormen. Excellent housekeeping services (provided robes, coffee machine). Good quality towels and amenities but the rooms looks a little tired (we had a room on the 24th floor with a great view). Not sure what the urban fee charges are given the reduced services.

Dear Susan F., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We did take note your comments about the tiredness of our rooms and I want to assure you that we are working closely with our owners to renovate part of our rooms in the second half of 2022, when hopefully our sector will pick up from this global pandemic. We are also are working hard in bringing back at least room service options to our loyal guest in the upcoming months. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

New Year ruined by no F&B available and staff that not care less. We were conned into staying.

Customer review rating 1.0/5

Paul &. S. M. Couples - 09/01/2022 Confirmed reviews ALL

A miserable visit. We were hoping to have a nice quiet New Year evening prior to travelling to the UK the next day by eating in the hotel restaurant and relaxing in the bar. We wanted to avoid Times Square and having to find a restaurant on New Years Eve. When we checked in we were casually told that there were no F&B facilities, [there was not even a cup of coffee or coffee making facilities in the room]. I was furious and was simply told: "it is clearly mentioned on our website" - well, that is no use when you book over the phone which we did. I am angered by the fact that the lady who took our booking [I think here name was Elaine?], did not mention this at all. When I asked why there was no F&B available the man at reception said that you had been closed for a while due to COVID and not been able to re-open the F&B facilities as a result. We visit New York regularly and had stayed at the new "Pendry" hotel at the beginning of our trip - they managed to have all their facilities open, a lovely bar and restaurant, and the staff were fantastic. As an established NYC hotel, you should be ashamed of your operation and we felt deliberately mis-led into making a booking booking by the lady who took our booking by failing to let us know this vital piece of information. We had decided to treat ourselves by using all the "All Accor" points that I had saved up and these were totally wasted because you ruined our New Year. We will in interested to hear your response. Regards Paul & Sara M.

Good Stay

Customer review rating 4.0/5

Ernesto T. Families - 07/01/2022 Confirmed reviews ALL

The checking was fast and friendly service , they upgrade my room because I am diamond member the room was ok but the air system in the bedron has to be revise make to much noise all the time i report this on my check out because this kind of noise is annoying specially if you are trying to sleep my wife decide to sleep in the living room

Dear Ernesto T., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We however would like to apologize for the AC noise you had during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean

Customer review rating 2.0/5

Gary J. Business - 06/01/2022 Confirmed reviews ALL

Clean facility but staff was not particularly polite or friendly

Dear Gary J., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. We thank you for letting us know that our facility was clean but we are very sorry about the attitude of our agents, it's clearly not the standard at the Sofitel that our loyal guests expect and I will address this issue with my Director of Rooms to remind all our employees that the guest satisfaction is paramount in our Hotel. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

DISAPPOINTING..... Life is no longer "MAGNIFIQUE" at SOFITEL!

TripAdvisor rating 3.0/5

JMR_1616 Business - 05/01/2022 TripAdvisor review

Imagine a Sofitel without any food and beverages services, not even breakfast? This is what happened to us during our stay. And of course no previous notice. Sofitel now looks like an average Airbnb Midtown Manhattan. And absolutely no compensation of any kind, not even a smile. Being a LIMITLESS member, you normally get an upgrade. (That would have been the least to do due to circumstances). No upgrade! You also get a perk in your room. What perk? Of course, they will incriminate COVID for it. And maybe this is true. But in such circumstances, in the customer service manual, page 10: - You tell your clients in advance - You tend to do your best to compensate Last but not least: I had pre-booked breakfast, and this was included in my room rate. Thank God crossed checked during my check-out. The rate had not been adjusted. All this is called AMATEURISM.

Absolutely Perfect!

Customer review rating 5.0/5

Demi M. Couples - 03/01/2022 Confirmed reviews ALL

Our experience at Sofitel New York was just as hoped and more! We were notified there is no ro service or extra amenities available due to their shortened team because of covid. We were notified multiple times before and after booking so there were no surprises however, doormen assisted with our luggage and opening the door each time. There was always a very nice guest services representative at the desk anytime and often got waters from them. The room and hotel were plush and clean! Couldn't ask for a better stay. All staff were friendly and helpful. Thank you for making our 5 night stay incredible!

Dear Demi M., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

Anonymous Families - 03/01/2022 Confirmed reviews ALL

We visited NYC for two days between Christmas and NYE. The hotel is very well located for the Midtown attractions. The room was spacious, clean and well-appointed. We were disappointed the hotel dining options weren't open (we had booked daily breakfast with our room) but understood, given the circumstances with Covid-19.

Dear Nick L., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your understanding concerning our Food and Beverage services and we really hope to be able to reintroduce them in the coming months! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very dirty and not what I expected from the Sofitel

Customer review rating 1.0/5

Amy O. Couples - 03/01/2022 Confirmed reviews ALL

I’ve stayed at the Sofitel in Chicago which was excellent however after staying here I realize not all Sofitels are the same. The bed was dirty and seemed as if it wasn’t cleaned properly because there was a bunch of dust on the pillows and sheets. Also, before we even settled in, the chair in the room had a huge stain that did not dry up at all when we left. Disgusting. The lights in our bathroom also kept flickering too like a horror movie and the whole room just needs a remodel. This definitely makes me never want to stay at the Sofitel NYC. Although the staff was nice and accommodating, the hotel is falling apart. This was definitely not the 4.5 star experience I expected.

Dear Amy O., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem and I will send my engineering team to do an audit of the room 1708 as well as following up with our Housekeeping department to understand why the room was not cleaned properly prior your arrival. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Great location, comfortable room

Customer review rating 4.0/5

Latricia Families - 02/01/2022 Confirmed reviews ALL

My family and I enjoyed our stay. The rooms were very clean and comfortable, and the location was great.

Dear LaTricia H., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please next time do not hesitate to ask for complimentary bottles of water at the front desk or to our Housekeeping department and it's with pleasure that we will provide some for you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 5.0/5

Lauren Families - 02/01/2022 Confirmed reviews ALL

Well located, quiet room.

Dear Lauren, We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very professional

Customer review rating 5.0/5

Helen P. R. Couples - 31/12/2021 Confirmed reviews ALL

We came to nyc to see all the Christmas decorations. This hotel is in a perfect location, very upscale and we stay every time we travel to New York

Dear Helen R., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward in hosting you again in your home away from home! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed with our stay and inability to contact hotel

Customer review rating 3.0/5

Ta Couples - 30/12/2021 Confirmed reviews ALL

I had reserved a room with breakfast for 5 nights at the Sofitel NY. I tried to call the hotel the day before but only got a recording saying I should leave a message and they would respond in 48 hours or send an email. There was no way to get through to a person. In response to my email, I received an email hours later telling me because of COVID the restaurant and bar would be closed. Given that I reserved and paid for breakfast, they should have contacted me and told me this. I received the bill as an email and found that I was still charged for the breakfast package despite it not being provided. Also despite being an Accor member, I did not receive any points for my stay.

Dear Toni A., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. I alerted my Front Office Manager to take care right away of the breakfast refund for 2 people and you shall received your funds back from 3 to 5 business days. I will also follow up to understand why you haven't received your ALL ACCOR points from your stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Beautiful hotel

Customer review rating 5.0/5

Jill Friends - 27/12/2021 Confirmed reviews ALL

The Sofitel is in a great location, friendly staff, and is very clean. Room sizes were large for New York. A packet was provided with hand sanitzer, masks and clorax wipes. Food service was shut down due to covid but there were free water bottles in the room. I would definitely stay here again.

Dear Jill G., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

OK

Customer review rating 3.5/5

James L. Couples - 27/12/2021 Confirmed reviews ALL

We have stayed numerous times at the Sofitel NYC and our stay there recently was disappointing in many ways due to the restrictions for Covid. While I made the reservation with the understanding that many services would not be available, I was stunned by the lack of almost everything!. There are other hotels in the Sofitel class that are almost or completely open for most services with Covid safety restrictions in place which we fully support. The cost for the room with zero service (I had to call for robes, slippers, extra towels) was far more than the return. As a side note, it was impossible to reach the hotel by telephone. Left a voice message 2 days before arrival with the voice prompt indicating a call back within 24 hours. Never heard from anyone!! Don't say it if it can't be done. Clearly, as a L. time frequent-stay client, it will be difficult to think of Sofitel for future stays. It is sad because Sofitel NYC was our "home" in NYC.

Dear James L., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. We would like to apologize for the lack of services during your stay. Indeed we opened at reduced capacity back in November and due to the surge of Omicron cases especially now, the management has decided to maintain the suspension of the Food and Beverage services for the time being. We do hope to be able to provide room service to our loyal guests in the upcoming months. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Full satisfaction

TripAdvisor rating 5.0/5

BehzatEthem 29/11/2021 TripAdvisor review

It was a perfect experience with Sofitel in New York. Everything was excellent even it has been opened after the pandemic condition. The location was perfect, the rooms were clean and the bed was comfortable...The hotel employees were also very friendly. We are planning to visit again such a nice hotel...Thank you...

Dear BehzatEthem, We really appreciate your nice review about your stay at the Sofitel New York, it means a lot to us after all this time being shutdown! I will make sure to share this information to our staff, they will surely appreciate it! We look forward in hosting you again soon! Kind regards,

Good but could be better!

TripAdvisor rating 4.0/5

Ergo_Prro Business - 29/11/2021 TripAdvisor review

Overall a good hotel. Convenient location. Room was nice. Bed comfortable. Shower does not have a hand held shower option which is a disadvantage for cleanliness. Received poor directions from desk clerk. Wasted more than a half hour following the directions I was given and never found the place. Poor list of food options.. Should have a map with food options on to make them easy to find. Found a great place right around the corner that was not on their list.

Very far below acceptable Sofitel service

TripAdvisor rating 3.0/5

480andrec 25/11/2021 TripAdvisor review

I spoke with the Duty manger at my check out. I politely expressed my great displeasure at my stay. This is a summary. There was no drinking water in the room when I arrived. I called to ask for some water to be brought and was told to come down and get it myself. I arrived at the concierge desk which was empty of hotel staff and also no other guests were present. One person was at a desk who simply pointed at an open door then told me that someone there will help me. I was given one bottle! The staff seemed surprised that I would need four bottles for t my family of four My wife ran the bath water. The water in the first several seconds was yellow in color. Thankfully, the water cleared up and stayed clear. I indicated in my reservation that 4 people are staying in the room. Furthermore, I booked the 1 bedroom suite with a sofa bed. I don't think I should need to ask for sheets and covers for the sofa bed. The two air conditioning units in the suite were malfunctioning. The Maintenance staff came back twice to fix the same problem. After the second visit, they simply disabled something in the system. I would be unable to cool the room - which wasn't too bad considering it was cold anyways. Before I arrived, the hotel sent me emails trying to entice me to upgrade my room. They also sent me several promotion messages. However I wasn't informed until checking in that every amenity in the hotel was closed. No gym, no food, no room service. They could not even bring hot water to my room.

worst Sofitel Experience ever

TripAdvisor rating 1.0/5

ChrisBerlin2978 Business - 23/11/2021 TripAdvisor review

From beginning to the end a very disappointing Hotelstay. I write an e mail to prepare the 2nd bed in my suite and as we arrived it wasn’t in the room yet. No upgrade, even not the originally booked room (as Diamond member!), and all of this with an 30% occupancy. No sorry, no restaurant… This hotel, which I often booked before Covid, is an real Service Desaster and of course it has to be renovated.

Dear ChrisBerlin2978, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. We are deeply sorry you weren't made aware of our restrictions regarding our Food and Beverage offers and I wanted to let you know that we do advertise this information on our official channels (official website and ALL Accor website) when you are in the process of making a booking directly through us. We are working hard to bring back those options to our loyal guests hopefully in the upcoming months, Although we were closed for a long time, I wanted also to assure you that we are also working on renovations plans for this property in order to offer you refurbished rooms in the near future. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

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