Sofitel New York Hotel 4 stars

I find both the hard product and service at the hotel to be very good. My one complaint is that despite requesting a quiet room away from the elevator I was allocated a room which backed on to the elevators and I was constantly disturbed by the noise.

It was so pleasant. The entire staff from check in to check out was efficient and polite. The room was excellent.

pleasantly surprised at entire operation. have stayed in Amsterdam and Montreal before

This was an extended weekend stay to visit museums and attend two opera performances. Service from staff was excellent, and it was nice to be recognized as returning visitors. One Gaby breakfast and one room service breakfast were both excellent. One area for possible improvement: there seemed to be some confusion regarding the room service breakfast paper menu card. We had wanted the combo breakfast tray plus a fruit plate and second hot beverage, and thought we had ordered that, but the tray arrived without the bread basket. The server went and got that for us, but said it seemed from the order card we hadn't wanted the bread.

Very quite,clean,professional staff that was very helpful!!! I from Oklahoma and expecting the rooms to be a little bigger.If I went back I would definitely stay at the Sofitel again.

The Sofitel staff were friendly and accommodating from the moment of arrival to departure.....offering umbrellas on a rainy day. The bathroom was updated, larger than the usual hotel bathrooms; towels were large, new and attractive. The bedding and pillows were soft, white, fluffy, fresh....like slipping into a cloud each night. My Sofitel stay was a very pleasant one. I would not hesitate to recommend it to a friend.

Difficult start as hoped to have room on same floor with traveling friends, but resolved and happy with my room on a different floor should have requested when made reservation. All staff very helpful.

Overall, our stay was comfortable and pleasant. The associates assisting at the hotel entrance are well-trained and attentive. The room was generously sized for a NY hotel; and comfortably appointed if not a bit worn and tired. Not having a coffee maker, or access to ice an inconvenience that is most unusual in this day and age. It is a real bother to wait for room service to bring a bucket of ice when you want one. The technology details are quite dated for a hotel of this calibre. In general, the front-desk personnel made the weakest impression - fairly efficious and cold. I don't believe I saw any of them smile even once. When I checked in, my stay details were explained to me, including a $20 per day credit toward food/beverage consumed in the restaurant. With this in mind, we had breakfast there on two occasions - not wanting to "waste" something for which we had already paid. At checkout, we were very disappointed to be told that the credit did not apply to breakfast. This detail was never explained to us. Beyond the silliness of this detail, the associate had nothing but a "too bad for you" shrug when I expressed my displeasure. We purposely spent over a $100 in the restaurant, when in the end we didn't need to. The hotel should have made an accomodation to offset the bad feelings we had as we left the property. One last annoying element of the front desk personnel is the fact that many of them speak with such a heavy accent (proudly?), that it's very difficult to understand what they are saying. What is the point of having your most important ambassadors of hospitality be aloof and hard to understand? Not a good impression on your guests.

Very expensive food and drinks. Got over charged at bar for drinks as compared to menu in room.

Overall good. Staff friendly and a nice stay. One complaint your rooms don’t have power points at the table where I need to plug my computer. Which is important when I am there for a week for work. Existing power points are taken up by tv and lamp. The TV also takes up a lot of desk space. Perhaps it could go on the wall.

Missed the beautiful Buffet of Breakfast I had to take the breakfast outside Regards Ahmed

We recently spent two nights at your NYC location. It was close to everything that we wanted to see and a quick cab ride to Central Park or Chelsea Pier. The staff was very attentive the hotel is just lovely. The only complaint I would have to offer is the overwhelming smell of a perfume/air freshener in the main entryway should be toned down. Or perhaps use a more natural smelling fragrance. It had the potential to bring on an asthma attack. I quickly learned to hold my breath through the foyer until I reached the elevator. Otherwise everything was wonderful.

Not good. Charges were not as expected. The service was slow. The room was not cleaned properly. Sheets were not cleaned and bathroom supplies were not replenished.

Overall great. However, last night I had very loud and busy neighbors

Love this location and atmosphere of Hotel