Sofitel New York Hotel 4 stars

Satisfactory

You graciously upgraded me to a suite which I enjoyed immensely. Thank you for your wonderful hospitality!

We usually stay in Sofitel hotels around the globe. NYC hotel is in a great location, up to Sofitel standards but we were disappointed with their breakfast offering which is only 'all cart" rather than buffet. Valet parking is very expensive 65 dollars/day plus tax but i guess acceptable for NYC standards but still ridiculous. Overall good stay, nice clean rooms, good quality.

We always enjoy our stay at your hotel. Bob D.

Your staff are amazing, all of them. Really great levels of service and so friendly.

We were placed in a room that for the price, we could've stayed at the Andaz for a more remarkable experience. While the check-in experience and guest services were very good our room was located near an elevator and had very little space. Sofitel in Europe is quite different. We barely had room to move on either side of the bed. Location is very good.

For "luxury room" description, could have been a bit nicer. Was told at check-in we had a very light filled room facing "north"! Room was quiet which was good, beat up bathroom doors weren't attractive. Best part was lunch at Gaby's, although pricey food was solid. Overall the stay was fine, but underwhelming. Didn't feel like it mattered if we were there or anywhere else.

Very good. Just two things: I tried to cancel my reservation, it was prepaid, and when I called the hotel the way the person that answered the call handled it, has made me think twice of staying there again. He said,rather rudely, that since I had made the reservation thru Expedia, I should call them and not the hotel directly. I sent a couple of emails and didn´t receive an answer. There are no coffee makers in the room!!!! That´s now a common standard in hospitality. I couldn´t believe you didn´t have them. They change the experience when you have to work very early in the morning.

We both enjoyed everything about the hotel, service, concierge, cleanliness, atmosphere and food. Everyone is always so pleasant and welcoming.

We enjoyed staying at the Sofitel. It is a great location to walk to theater, Rockefeller Center and MOMA. However, the carpet and furnishings are in need of refreshing. Also, the housekeeping was not helpful in getting additional lotion, etc despite leaving a written request. The hotels small bar and restaurant is nice and the staff is friendly.

We often visit NYC and have stayed at many locations. We chose Sofitel after having an exceptional brunch at Gabby's last Spring. Unfortunately our stay at the hotel and meal at Gabby's was disappointing. We were given a room "upgrade" which ended up being a downgrade, we received no attempt to help contact the luggage storage attendant by a man who worked across the entry from said station and the valet men actually stood by chatting amongst themselves while we slung our own luggage into our vehicle.

We have stayed at this hotel probably 50 times over the years. Friendly, clean, perfect location to everything.

Have stayed at the Sofitel several times before - checked in via internet a day before arrival .In person check-in at 10AM 11/29, told rooms wouldn't be ready until 3PM - returned 3PM, room not ready, given free drink voucher - and told I would get a phone call/text when ready. Checked back 4PM ,not ready - no call/text but went back again 4:35PM and finally given a room with room entered @4:45PM. Room was # 717 at the back of the hotel in a light well.

Very good . Reception staff were very welcoming on arrival and no issues with check in . My room 2322 was very nice and extremely comfortable. Concierge was also very helpful and made number of dinner reservations for myself & Business colleague and giving general advice on directions . Small criticism is I feel the breakfast offering could be improved .

It seems like there were lot of miscommunications between staffs and it was hard to reach someone or to request for service.