Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,234 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,234 reviews

Customer review rating 4.0/5

Linda B. Business - Confirmed reviews ALL

Quiet stay - service a bit off - clean rooms w space

Dear Ms. B., Thank you for taking the time to share your feedback following your business stay at Sofitel New York. We are pleased to hear you enjoyed a quiet visit and found your room spacious and impeccably clean, and we truly appreciate your kind words about our breakfast team. We are, however, sorry to learn that service felt inconsistent and that your departure was impacted by long lines. This is not the experience we aim to deliver, and your comments have been shared with our front office team to improve the efficiency of check-in and check-out during peak times. We hope to have the opportunity to welcome you back and provide a smoother experience next time. Sincerely, Sofitel New York

Customer review rating 5.0/5

Kathleen R. Business - Confirmed reviews ALL

Excellent comfortable stay. Excellent service. Clean room.

Dear Ms. R., Thank you for your wonderful review and for choosing Sofitel New York for your business stay. We are delighted to hear you enjoyed a comfortable experience, excellent service, and a spotless room. Thank you as well for recognizing Sadia for being so effective. We will be pleased to share your kind words with her. If you would like to share your experience with fellow travelers, we would truly appreciate a review on TripAdvisor. Sincerely, Sofitel New York

Customer review rating 0.5/5

Joseph R. Families - Confirmed reviews ALL

Shit

Dear Joseph R., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our Director of Front Office will reach out to you directly. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sofitel Team

Customer review rating 4.5/5

Stuart M. Couples - Confirmed reviews ALL

Very comfortable, well situated and convenient. Great staff, very clean and the bedding was high quality. We slept well!

Dear Ms. M., Thank you for your kind review and for choosing Sofitel New York for your stay as a couple. We are delighted to hear you found the hotel comfortable, well located, and impeccably clean, and that the high-quality bedding helped you sleep so well. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to New York. Sincerely, Sofitel New York

Customer review rating 3.0/5

Nicole F. Friends - Confirmed reviews ALL

Overall, we enjoyed this day, the staff were all very friendly. There were a few issues. The bathtub drain was broken, there was only one washcloth when we got in the room, and we had to hunt down a coffee maker. It would’ve been much more enjoyable if that was all set up for us. The first elevator on your left also doesn’t work unless you hold the key in front of it for a long period of time. We thought we got stuck in the elevator. The parts that we really liked; very comfortable bed, the location, and the fact that there is a bathtub to soak your feet in after walking all day.

Dear Nicole F., Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our friendly staff, comfortable beds, convenient location, and the relaxing bathtub — it’s wonderful to know those aspects of your stay stood out positively. At the same time, I sincerely apologize for the inconveniences you encountered. The broken bathtub drain, limited washcloths upon arrival, missing coffee maker setup, and the elevator issue you described are certainly not the standard we aim to provide. We understand how these details can impact your overall comfort and experience, and we regret the frustration this caused — especially the concern about potentially being stuck in the elevator. Please know that we are addressing these matters with our housekeeping and maintenance teams to ensure they are corrected promptly and do not happen again. Your feedback is invaluable in helping us improve, and we are grateful you brought these issues to our attention. We hope to have the opportunity to welcome you back and provide you with the seamless and relaxing stay you deserve. Warm regards, Sofitel Team

Other web-users rate our hotel

  • 1,184 reviews 9.7/10 Location
  • 1,885 reviews 6.4/10 Room
  • 1,813 reviews 7.9/10 Service
  • 29 reviews 6.6/10 WiFi
  • 490 reviews 6.8/10 Cleanliness
  • 409 reviews 4.7/10 Value
  • 278 reviews 6.1/10 Breakfast
  • 66 reviews 4.1/10 Wellness Area

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