Mercure Istanbul Bomonti

The room was big and great , but the window doesn’t closed in a proper way , the toilet was smelly , and the door get stuck you need to pull harder to open it , the restaurant was empty no one to serve us , i had to go out to call for someone and the food took 45 minutes to one hour to prepare but we we asked they said 15 minutes .

From the moment I arrived I was surrounded by attention and care. I love Accor hotels for their high level. Mercure Ist Bomonti provides a good level of service for a fire price. I would not have felt such a pleasantly if a hotel guest relation assistant Pantea had not been helped me. She did her best to provide me all I needed, I really felt a great care. I think that even taking into account that a few things must be a bit improved this hotel is definitely good for this price. It's also thanks to the hard work of the staff.

We stayed 5 nights and booked 2 rooms. Both rooms were very large and beautiful! Mr. Pekin (the manager) was very professional and caring! I had to go to Germany for a week and I left my luggage there. I was so happy with my stay that I booked a room on my return to stay there again. I highly recommend this hotel and already referred 2 families from California for their vacation.

We hebben hier een week verblijf gehad. Super service gehad. Baliemedewerkster is superlief en probeert mee te denken met oplossingen. Serli heel erg bedankt. Kamers elke dag op en top schoon douches ook schoon. Guney bedankt! En tot slot merve die ons heeft geholpen met ons verblijf en bood ons een luxe kamer aan ipv standaard. Wat een luxe!! Merve hanim heel erg bedankt! Ik raad iedereen dit mooie hotel aan in het hartje van istanbul!! Kom hier zeker nog een keer.

In 5 dagen hebben ze mijn kamer maar 1 keer komen poetsen !! Ik moest elke keer zelf bellen voor propere handdoeken. Ik heb dit verschillende keren gaan aanklagen bij de receptie, maar ze hebben er niks voor gedaan !