ibis Styles Carcassonne La Cité 3 yıldız

Nice but basic hotel. Rooms very small and no kettle etc in room, instead it’s available in reception. Staff all very helpful and friendly. Good location for a short walk to the medieval city. Breakfast very good, plenty of choice and good quality.

The staff are really friendly, the room had lovely comfy beds, the bedroom area was quiet at night, lovely swimming pool, great selection of food for breakfast. There isn't any kettle in the rooom but at reception there is a kettle, tea and coffee and also a cold water dispenser for filling your reusable bottle. The hotel is only 10 minutes walk from the medieval castle and 15 minutes walk from the town centre. Ideal location. I have very little negative comments: The glass panel on the side of the bath isn't long enough so the entire bathroom gets a shower when someone uses the shower. The cups at the tea/coffee station in reception are paper. Real cups that can be washed are more environmentally friendly

A typical Ibis Styles hotel. A comfortable room with a good shower for a good price. The hotel offers a great breakfast, plenty of choice, meats, cheeses, fruit etc. It was so lovely to be able to sit outside each morning on the terrace, all very relaxed with lots of happy people, couples, families, pooches etc and such pretty flowers. All the staff were lovely and approachable - at check in, at the bar and at breakfast. Carcassonne itself we found to be very picturesque, we really enjoyed our trip and had the best time. We wouldn't hesitate to use this lovely hotel again (or an Ibis styles as have stayed in a few and always offer great value in my opinion!).

We had two separate bookings and were impressed. All of the staff were friendly and efficient, everywhere was very clean, our bedroom was quiet, with a good bathroom and very comfortable, large bed. The evening meals, in a short menu, were unusually diverse and healthy with vegetarian options - excellent! Shame about the noise from scraping chairs though. We would happily stay again if in the region.

Due to a terrible family situation we were unable to make our stay at this so-called hotel. I tried to delay the stay and have a voucher to stay later. No chance, "we can't do that for you, you got a cheaper rate as you paid cash (10 euro cheaper only) we can't change anything, there are rules", etc.... Totally unhelpful and totally closed to any way of helping us. I hope no-one who reads this opts to stay at your hotel. We visit Carcassonne regularly as we live in Occitanie - we will never come near your hotel again and will advise all local groups/friends to steer clear. There are plenty of other hotels to choose. Shame on you and the ALL Group