Mercure Carcassonne La Cité hotel 4 yıldız

Great hotel up to standards I expect of a Mercure. Both ladies at reception were lovely and we enjoyed a little lesson in French from the older dark haired lady which we enjoyed - she was just lovely. Very close to the old city - only 5 mins walk. The grounds of the hotel are lovely and there is a pool to cool off in after exploring the walls of the old city so bring your swimming costumes. Recommend both dinner and breakfast at the hotel. I had the cassoulet for dinner which I enjoyed (although a few more vegetables in the cassoulet would have been good but then it is a traditional dish so just my preference) and my husband had a steak which he enjoyed. The basin in the bathroom was clogged and it smelt up the room but this was quickly fixed. The shower drain also took some time to drain but we just left this as was not a major problem. Parking is very easy and convenient. Overall I would definitely recommend to stay here is staying in Carcassonne.

Went with two friends. Excellent location-five minutes walk to the walled city and twenty minutes into the newer town. Very quiet area. The rooms are functional and very clean. Aircon worked well. Hair conditioner would be a real plus. Over bath shower and a non slip bath mat is needed. All three of us felt a little vulnerable using the shower as there are no handles either. We didn't get top ups on the milk capsules after the first day which was a little odd. Bar gave us a jug of milk. Breakfast has an excellent range of continental items-as one would expect in France. Dinner was very high quality-four choices for each course which change daily. The food was so good that we ate in each night. Terrific value too-28 euros for the three course. Clearly others thought so too-including locals-as the restaurant was packed every night. Lovely garden and pool area, both with chairs and sun loungers. Outside terrace and inside lounge area near the bar. Small fitness room. Good free internet connectivity. Staff friendly and very helpful. Often on our annual city trips the hotel is simply a place to sleep in. This hotel added to our holiday enjoyment immensely .

This hotel offers the worst customer experience I have ever encountered. Whenever any of our group went to reception to get a drink or food, you were left just standing there without any of the receptionist acknowledging you were even there. When they eventually said hello, they made you fell as if you were an inconvenience. There was never a welcome or “bonjour”. At times there were 4 people behind reception looking at computer screens and totally ignoring you. Hello we are your customers and you made us feel very very unwelcome. The waitress serving breakfast and the house keeping team were lovely, but front of house were ignorant and certainly gave the customer the impression they didn’t want to be there.

Modern hotel with a natural style and comfort. Staff excellent. Lovely rooms, simple but elegant. Good breakfast and very good dining in the evenings. Lovely swimming pool. Would definitely recommend it and would love to go back.

Run down hotel, very poor customer service, the food was okish and breakfast simply appalling in terms of presentation, taste and cleanliness of the buffet area. Truly dissatisfied as this is well below the regular standards of the Mercure hotels - or maybe this is the case in all Mercure Hotels in very popular destinations? We will not be coming back, that’s for sure