Hotel de la Cité Carcassonne-MGallery 5 yıldız

AMAZING Luxury hotel in the medieval city - part of the castle. Only stayed 1 night but it was wonderful (expensive but worth it). Our room was very big, the service was excellent, pool/outside views were incredible! Breakfast was so enjoyable. We had a fridge, table, couch, desk, bottled water, luxurious shampoo, strong air conditioning, and very friendly service. We'd stay again!

With a view of the beautiful gardens and pool, our room was spectacular. Service was excellent throughout. Breakfast is outstanding, with more choices than we've seen at any other hotel. The one difficulty is getting to/from the hotel without a car. Be aware you might need to hike up a steep hill, from the train station, with your luggage.

Our family booked 3 rooms the night before an event we hosted at the hotel. The staff made the event easy to plan long distance. It was well planned and executed by the highly competent and friendly staff. The garden setting was beautiful, the food truly excellent, the service attentive, professional and also excellent. Based on our exceptional event experience, we wouldn't hesitate to host an event at the hotel again in the future. The hotel location cannot be beat in Carcassonne. The grounds and public rooms are lovely. The hotel rooms are also nice, though we found the electronic capabilities were not adequate to handle charging multiple phones and also have electricity for a CPAP machine. Through no fault of the hotel, many in our group of 50 found taxi service in Carcassonne very limited in general - at all times of day and night. Requests made in advance of our stay for the hotel to book a taxi from the train to the hotel went unanswered, so don't know if pre-booking a taxi through the hotel would have helped, but we waited almost an hour at the train station for a taxi to the hotel. Overall we were pleased with our hotel stay and extremely pleased with our event.

This hotel claims to be 5 star. It's not. The location is unique and the staff are delightful but……. The rooms are very tired and in need of decoration. The bathrooms are particularly disappointing. Ours was barely the width of my two feet making it difficult to take a shower without the risk of falling over. The plumbing is archaic. The carpets throughout the hotel look shabby. Paintwork is chipped. Breakfast is a very basic buffet, way below what one would expect from a 5 star establishment. Apparently the hotel is due for refurbishment next year - long overdue.

There is not a better location in Carcassonne than this hotel. Within the ramparts, and, uniquely, with a welcome swimming pool to cool down in from the city heat, it consists of two historic buildings connected across a cobbled street. Lovely. We booked in March for a “superior room”. We were given room 110, don’t ever let them put you in there. It sits above the delivery entrance and store room. At 0100, and again at at 0400, deliveries were arriving in the most audible fashion. After very little sleep, the next morning we requested a change of room. Francis, one of the front staff told us that they often have complaints from 110. So why book anyone in it? Anyway, he was lovely and moved us to a much nicer, quiet room down the corridor. Sorted. Check in was very disorganised. One member of staff there and not coping with checking people in and taking them up to their rooms.She was not even attempting to answer the reception phone which went unanswered. Tough if you needed to contact reception. Breakfast was basic but nice, served in the (Michelin starred) restaurant. However, we were not told until day 2 that you could order freshly cooked items from the kitchen, nor was there any information on the table to tell you. So, could we have some poached eggs please? No, only omelettes or fried egg, nothing else. My wife requested the fried agg and received 2 nice fried eggs on a plate but no garnish etc. My cheese and tomato omelette had tinned tomato, not fresh, in it and was not worth eating. The hotel has some complimentary bikes by the pool which I asked if I could take one out. They were in a state of disrepair, flat tyres, gears not working etc. Positives. Beautiful hotel, both interior and exterior. Friendly staff. Excellent location. Lovely pool to cool down in. We booked for dinner and enjoyed a superb meal which was excellent value for 5 courses (84 euros), well worth its Michelin star. Francis, on reception, is worth every cent they pay him. Would we stay there again, yes, but not in room 110! Finally, a word on transfers. Getting from the airport to town can be difficult. There is a shuttle bus that gets very crowded and goes on a long round trip. Taxis seemed few and far between, no guarantee you will get one. Even booked ones do not always turn up I was told by some disappointed visitors. Best if you let the hotel sort out the taxi in advance, you have a better chance of it turning up and getting you to the hotel drop off area. Plus the hotel does not take a cut for booking that.