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Hôtel de la Cité Carcassonne - MGallery 5 yıldız

Avis müşterileri puanı 4.7/5 5.214 görüş

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Hotel de la Cité Carcassonne-MGallery
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+ 16 Hizmetler

Otel ekstraları

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Otelde ve yakınındaki hizmetler

Check in başlangıç saati: 16h00

Check out bitiş saati: 12h00

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Hizmetler ve pratik bilgiler
  • Online Check-in
  • Kablosuz İnternet / İnternet Erişimi
  • Otopark
  • Engelli kişilere özel odalar
  • Evcil hayvanlar kabul edilir Ücretli hizmetler
  • İstek üzerine çocuk bakıcısı Ücretli hizmetler
  • %100 sigara içilmeyen otel
  • Klimalı
  • Otelde konuşulan diller
  • Resepsiyon günün 24 saati açıktır
  • Otele erken giriş / Otelden geç çıkış Ücretli hizmetler
  • Kuru Temizleme / Ütü Ücretli hizmetler
  • Bagaj taşıyıcı
  • Concierge
Eğlence ve aktivite
  • Yüzme havuzu
  • Sağlık merkezi
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  • Plaj ve su sporları Ücretli hizmetler
  • Diğer spor faaliyetleri
  • Kahvaltı Ücretli hizmetler
  • 1 Restoran
  • 1 Bar
  • Oda servisi
İş hizmetleri
  • 7 Toplantı odası
  • İş merkezi
  • Fotokopi/baskı hizmeti mevcuttur Ücretli hizmetler

Otelin konumu

Hôtel de la Cité Carcassonne - MGallery

Place Auguste Pierre Pont
La Cité
11000 carcassonne

Tel: +33468719871

Faks: (+33)4/68715015

Check in başlangıç saati: 16h00

Check out bitiş saati: 12h00


  • Uçakla

    CARCASSONNE SALVAZA 7km / 4,35 mil mesafede

  • Uçakla

    TOULOUSE BLAGNAC 106km / 65,87 mil mesafede

  • Arabayla

    CARCASSONNE EST 9,99km / 6,21 mil mesafede

  • Trenle

    CARCASSONNE 4km / 2,49 mil mesafede

GPS :43.205627, 2.362696

Konaklama olanaklarımız

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Restoranlarımız ve barlarımız


Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Sözleşmeye bağlı olmayan fotoğraf


Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Sözleşmeye bağlı olmayan fotoğraf

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 7

  • Maksimum büyüklük: 580

  • Maksimum kapasite: 400 kişi

  • Maksimum ziyafet kapasitesi: 200 kişi

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Daha fazla bilgi edinin

ALL Puanlama 4.7/5

5.214 görüş


TripAdvisor Derecesi 4.5/5

2.088 görüş

2021 TripAdvisor Mükemmellik Sertifikası
2021 mükemmeliyet sertifikası

Short stay in Carcasonne

Tripadvisor puanı 5.0/5

J5883SNmikew 09/08/2020 TripAdvisor onaylı yorum

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Cher Monsieur, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Directeur hébergment


Tripadvisor puanı 2.0/5

eugenesylvie 09/08/2020 TripAdvisor onaylı yorum

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

Dear Madam, Thank you for taking the time to write about your most recent stay with us. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We still hope that we will get the chance to welcome you back at the hotel de la cite in order to make up for your recent inconvenient stay. Best regards, Sam Richez Director of rooms

Always excellent but so friendly and helpful.

Tripadvisor puanı 5.0/5

387snowy Couples - 17/09/2019 TripAdvisor onaylı yorum

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

Dear Madam and Mister Snow, We would like to thank you again for your feedback ! It is always a pleasure for us to welcome you in our hotel. You will always be welcome ! Looking forward to welcome you for your 8th visit Best regards

Fabulous hotel in a fantastic setting

Tripadvisor puanı 5.0/5

annebrown3 Couples - 12/04/2019 TripAdvisor onaylı yorum

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.

Dear Madam, Thank you for taking the time to tell us about your experience in the Hôtel de la Cité. For us it is a pleasure to read that you had a memorable experience here in our hotel. The fact that each of our rooms is unique adds a special and wonderful atmosphere. We are glad that you like the Medieval City. Indeed, it is a place to visit. By walking down the streets, you travel throught the ages. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. Our team is looking forward to welcome you again among us Yours faithfully.

Carcassonne stay

Tripadvisor puanı 4.0/5

S7280QNmartinw Family - 09/04/2019 TripAdvisor onaylı yorum

Great place to stay. Th hotel occupies a perfect position to explore the old town. The hotel has a very good team who go out of their way so as to ensure that you have a memorable time.The restaurant provides excellent value for money.

March Madness

Tripadvisor puanı 5.0/5

Sillybillybad Couples - 29/03/2019 TripAdvisor onaylı yorum

We have been using Accord Group Hotels for several years now and this is without doubt the best one we have ever stayed in. Our recent trips have included Sofitel Le Grand Ducal in Luxembourg and Sofitel Lisbon Liberade but this hotel surpasses them. Firstly it is in the ideal location for exploring the old cite, secondly it oozes history but more importantly it does the simple things calmly quietly and very efficiently. For example providing an orthopaedic pillow from the pillow menu on request, providing extra coffee pods for the in room hospitality tray and replenishing bathroom toiletries without being asked. Without exception all staff we encountered were superb, charming friendly and helpful and doing so in a very genuine manner that actually made you feel very welcome. Our rooms were cleaned to a very high standard and the public rooms immaculate. Breakfast was superb lots of choice to cater for all tastes even for us as vegetarians. Particularly enjoyable was the daily fresh fruit salad and the variety of freshly squeezed fruit juices. Hot food as well as cold food and omelettes etc and freshly cooked eggs that you ordered from your waiter. Our one disappointment was that as much as we would have loved to try the restaurant for dinner we did not simply because in our opinion there was a non existent choice of main courses for vegetarians. This is something we often encounter on our travels. That having been said it is the best hotel we have ever stayed at in over 40 years of travel.

Dear Guest, It is a pleasure to read how much you have enjoyed your stay with us. We have been touched by your lovely comments on our hotel and service. Indeed, the location in the heart of the medieval city of Carcassonne and the design of the hotel contribute to offer an experience out of the ordinary. It is a real pleasure for us to work in this place full of history as well as revealing its anecdotes. We are delighted that you enjoyed our breakfast. The buffet is mainly composed of local quality products, pastries and bread made by our pastry chef and baker. However, we feel very sorry that you did not taste our Michelin starred restaurant. We do have different choices of main courses like risotto. During your next stay, do not hesitate to ask us about it. Our chef, Jérome Ryon, will be happy to prepare a dish that suits you according to the season and the ingredients at his disposal. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. It is always a pleasure for our teams to know that you really enjoyed your stay among us. We hope to have the pleasure to welcome you again soon to make you discover our gastronomic restaurant La Barbacane. Sincerely yours

One night stay

Tripadvisor puanı 4.0/5

chrisgu6 Couples - 26/09/2018 TripAdvisor onaylı yorum

Lovely hotel in great location with very friendly helpful staff EXCEPT FORThe restaurant menu was terrible, despite prebooking we were given the worst table in the room even though the room was almost empty.The waiters were patronising and rude.We walked out without ordering as there was so little choice from an unbalanced menu and we were not offered any alternative.We had a fabulous meal 50m away at half the price it would have cost in La Barbacane.


Tripadvisor puanı 5.0/5

Gilles D Couples - 23/06/2018 TripAdvisor onaylı yorum

Conveniently located in the heart of medieval Carcassonne . Fantastic view on the citadelle. beautifully decorated and comfortable rooms. Excellent food. Good service. Best place to stay in Carcassonne !

Dear Guest, Thank you for sharing your experience at the Hôtel de la Cité *****, MGallery by Sofitel. All of our team is glad that you enjoyed your stay in our establishment and in particular his medieval atmosphere in an unique place. It is always a pleasure to receive positive feedbak, your satisfaction is like a reward for us. Looking forward to welcome you again among us, Best regards,

3 Nights in Carcassonne

Tripadvisor puanı 4.0/5

markwindsor2018 Couples - 20/06/2018 TripAdvisor onaylı yorum

The entire experience was excellent from the very beginning. My wife and I were looking for some R&R mid way through a busy travel schedule. Hotel de la Cite provided just that. The staff were friendly and professional throughout- from booking, arrival, check in and then throughout our stay. Carcassonne is a great place albeit very busy during the day and the Hotel provides a wonderful retreat from tourists! Our room had a large terrace overlooking the gardens and ramparts and provided a lovely place to chill.

Beautiful place!

Tripadvisor puanı 5.0/5

968julieam Couples - 12/09/2017 TripAdvisor onaylı yorum

i would suggest you give guests a map of hotel interior so it's easier to find room, elevators, etc. Our room door was tricky to open, only working occasionally. It was a lovely room and bath..and the courtyard behind it was gorgeous. The gentleman who drove us up was very nice, as was the guy who brought up our bags and took us to our room. I'd go back. My only complaint was that you sent us to a restaurant that was very friendly to tourists, but the food was pretty average. Was it called Roget? It was close by.

Fabulously relaxing

Tripadvisor puanı 5.0/5

bubblyh Couples - 16/06/2017 TripAdvisor onaylı yorum

This hotel is in a great location. Peacefully situated in the medieval cite of carcassonne. Your car is taken care of from the start. Our spacious bedroom overlooked the breakfast terrace and garden which is adorned with fragrant colourful shrubs and trees. The comfortable bar resembles a library/studywith jazz delightfully emanating from all corners through discreet speakers. Staff were always on hand and helpful.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery By Sofitel. We are delighted that you enjoyed your room. It's a pleasure to learn that you appreciated the atmosphere of our bar. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again very soon at the Hôtel de la Cité. Kindest regards, Jean-Philippe Boublil Director


Tripadvisor puanı 5.0/5

Michelle R Couples - 13/04/2017 TripAdvisor onaylı yorum

Excellent hotel a real classic, with style. Fantastic staff, accommodation and views. Breakfast first class, full choice of options. Authentic bar, with relaxing atmosphere and wonderful drink choices.

A night mare

Tripadvisor puanı 1.0/5

677ludmillas Family - 23/03/2017 TripAdvisor onaylı yorum

We were treated poorly by the hotel and restaurant staff. I was overcharged. The rate was prepayed through Accord hotels. Hotel charged me a higher fee and refused to give a bill at check out. I emailed them to get a final bill. So far no responce. No consierge service. Restaurant cancelled my reservation with FORK. Fork had a special for dinner at Barbacaine restaurant. They refused to honor it. Spa is only open for ONE person at a time. Therefore no spa access in this hotel. BE AWARE. HORROBLE NON ATTENTIVE STAFF.

Hotel de la Cite, Carcassone

Tripadvisor puanı 5.0/5

K3389FFjacquelineh Family - 01/03/2017 TripAdvisor onaylı yorum

One of the best hotels that I have stayed in. The location was beautiful, the hotel was sumptuous and the food sublime. The staff were great with our six year old son and went out of their way to please him.

Excellent location.

Tripadvisor puanı 5.0/5

HopleyFamily Family - 08/01/2017 TripAdvisor onaylı yorum

One of the best hotel expériences we've enjoyed. Friendly & professional staff. Superb room with great facilities. Perfect location for exploring the medieval cite. No wonder the cite is world heritage listed as it is a surreal experience.

Fabulous accommodation

Tripadvisor puanı 5.0/5

Lilylou1 Couples - 26/12/2016 TripAdvisor onaylı yorum

Excellent quality accommodation with exceptional staff. The restaurant was exquisite and unbelievable in quality. We had our best night sleep in the roomwe stayed. The staff were very helpful and cheery.

Beautiful hotel in a beautiful setting

Tripadvisor puanı 5.0/5

Martin L Couples - 23/10/2016 TripAdvisor onaylı yorum

A perfect location for a Special Occasion ( Birthday) - we were upgraded on arrival to a spectacular Junior Suite - quite amazing - complete with a bottle of champagne on ice! Our suite opened out onto a private terrace in the gardens and overlooking the City walls - so lovely. The most amazing backdrop for a swimming pool (a pity we had not brought our costumes as even in mid Oct it would have been warm enough to swim!) Ideallly situated for so many restaurants close by and possibly the best view in Carcassonne of the ramparts and towers. Lovely staff too. Whilst the restaurant - La Barbacanne - is very good, you do need a healthy bank balance to fully appreciate it. The mini bus shuttle inside the walls to the hotel is an experience in itself - and not for the faint hearted! All in all a perfect holiday break.

Girly trip

Tripadvisor puanı 4.0/5

ryanar186605 Friends getaway - 14/10/2016 TripAdvisor onaylı yorum

Hotels location is excellent....breakfast good...rooms nice.... We were left 15/20 minutes to be picked up by hotel bus....good it wasn't raining....same delay for bus on checking out....staff were very pleasant and helpful

Worse than before

Tripadvisor puanı 3.0/5

Tom_Traveller_7 Couples - 11/09/2016 TripAdvisor onaylı yorum

I visited this hotel approx 17 yrs ago and was awed by it's splendour then. I thought I'd return for a night during a driving tur of France. Reception was luke warm but functional. The room was smaller than expected and we weren't informed of the fact that a master switch had to be turned on before any of the electrics worked. When I reported that the elelectricity wasn't working I was told about this switch without any apology. I'm used to having to insert a key card for this purpose but not having to discover a master switch. Furthermore, the bathroom outer window of a double glazed unit was cracked with bits of glass missing and the shower sprung a leak where the shower pipe came off the main tap unit. A plug unit where I tried to plug in a charger almost came off the wall. This was a "superior" room not a standard room. I reported these faults to reception who duly wrote them down, again without apology. The most helpful person was a chambermaid who helped us use the keycard to get into our room. The hotel retains its "Ivy League" appearance but needs to look after the little things that make a good hotel great.

A magical experience in a great hotel

Tripadvisor puanı 5.0/5

jmikula Couples - 15/08/2016 TripAdvisor onaylı yorum

From the moment we arrived by cab at the guest entrance to the medieval city the magic began. Cabs and cars are not allowed in the old city so the hotel sent their car to pick us up. We were in awe as it drove across the drawbridge (full of pedestrians) and went between the city walls until it turned into the castle and city to get to our hotel. The driver was super patient moving through the crowds of tourists and we felt like royalty in the only vehicle in the city. At the front desk the English speaking staff was very helpful with directions, reservations, and anything we asked about. Getting to the room was an adventure in itself. Having to take an elevator, then down stairs, then up stairs, across a connecting bridge to our room, was an adventure. Later in our stay we helped someone find his room and had to go up stone castle spiral stairs to get to his room ...unbelievable and really cool. Our room was nice sized and the bathroom was clean and well appointed, especially for being in a medieval building. Our 2nd floor room was in a medieval building with windows opening onto a pedestrian street full of tourists down below. The one negative was that the air conditioning in the room was totally inadequate and the room was very hot and could not get cool until late evening when the outside temperature finally dropped. It had an ionic fan to help cool it (a sign that they knew this was a problem) but it provided little help. Nonetheless, the location of the hotel and its other amenities made up for this inconvenience. The grounds were beautiful as was the pool, but the real magic was the endless view of the castle, the towers, the walls, and the new city way below us. Location, location, location. The dining area was beautiful and overlooked the gardens and grounds. At breakfast the staff with very limited English, were so friendly they communicated their enthusiasm for the food (and the local specialty the apricot juice which was great) and their love of their job and made us feel welcomed and special. When the tourists left in the evening, the ancient city was alive with restaurants and the beauty of being in a medieval city. What a great place to stay. Breathtaking sights and truly top level service make the Hotel de la Cite an absolute winner if you are visiting Carcassonne.

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