ibis budget Амстердам Сити Юг 2 звезды

Dear Jane, Thanks for the time taken to share your experience. We're glad to hear that our breakfast met your expectations. We aim to provide a convenient start to your day with our breakfast options. We appreciate your kind words regarding these services. However, we regret to hear about the issues you encountered with the bathroom amenities and the bed comfort. While our room design is streamlined for budget travellers, we understand that additional amenities like a shelf for toiletries could enhance our guests' comfort. We also acknowledge the oversight in housekeeping service during your stay. It is not reflective of our standards, and we are sorry for any inconvenience this may have caused. Please rest assured that we strive to maintain consistent and attentive room service for all our guests. As for the bed, our 'Sweet Bed by Ibis' is usually appreciated for providing a good night's rest, and we regret that it did not meet your personal comfort preferences. We always encourage our guests to bring any discomforts to our attention, as we are committed to ensuring a restful experience. Regarding pricing, we continually work to offer competitive rates while providing valuable amenities like our breakfast options and proximity to local transportation for the convenience of our guests. We hope to see you again. Best regards, Team Ibis Budget Amsterdam City South

Dear Guest, Thanks for your review about our hotel. We're delighted to hear that you found your accommodations to be well-kept and your experience with our daily towel renewal met your expectations. It's also wonderful to know that our breakfast offerings left a positive impression on your palate. While we understand you missed having hot items such as sausages and scrambled eggs, our continental and buffet breakfast options aim to provide a variety of choices for a pleasant start to the day. We appreciate your understanding and hope the available selection contributed to a satisfying morning meal. Your contentment with the tidiness of your room is a reflection of our commitment to provide a comfortable and clean environment for all our guests. We are hoping to welcome you back in the future. All the best. Team Ibis Budget Amsterdam City South

Dear Guest, Thanks for your review about our hotel. We are thrilled to hear that you found our rooms to be immaculately clean and that the furnishings met your expectations. It's wonderful that our breakfast selection impressed you and that you would highly recommend it. We appreciate your recognition of the convenience of our parking facilities and are glad our location was suitable for your travel needs. While our rooms are designed to be compact and efficient, reflecting our commitment to value, we're pleased that this aspect did not detract from your overall positive stay. Regarding the complexity of using the electric car chargers for non-Dutch vehicles, we acknowledge this might be a challenge and are looking into ways to streamline the process. Rest assured, the availability of hairdryers at the reception desk is part of our effort to ensure you have everything you need for a comfortable stay. We are hoping to welcome you back in the future. All the best. Team Ibis Budget Amsterdam City South

Dear Rae, Thank you for taking the time to share your review. We appreciate your vigilance in bringing this incident to our attention. Please be assured that we take matters of security very seriously, and while we do have CCTV surveillance in common areas, we regret to hear about your experience with theft and understand how distressing this must have been. We apologize for any distress this incident may have caused you and the perceived lack of concern from our team. This is certainly not the standard of service we aim to provide. The absence of in-room safes is a design decision in keeping with our streamlined room amenities, and we encourage guests to make use of the private lockers in the lobby area for the safekeeping of valuables. As part of our commitment to our guests' satisfaction, we will be reviewing our procedures and training to ensure that our team responds to such concerns with the utmost urgency and care in the future. Please rest assured that we are addressing the concerns raised to prevent a recurrence. We value every guest and are dedicated to making improvements that enhance our guests' experiences. We hope to have the opportunity to welcome you back for a more memorable stay in future. Kind regards, Team Ibis Budget Amsterdam City South

Dear Antonia, Thank you for taking the time to share your review. It's pleasing to hear that you found the vistas and accommodations to your liking, as we aim to provide a comfortable environment for our guests. We're disheartened to learn about your concerns regarding cleanliness and organization. Please be assured that we conduct daily cleaning and room maintenance to ensure a pleasant stay, though we will certainly review our procedures to enhance our service quality. We regret any misunderstanding regarding the laundry service charges; this service is indeed available with clear pricing at reception. We apologize for any inconvenience you encountered with our team. We take your feedback seriously and are committed to improving our guests' experiences. Your comments will be used constructively to ensure our staff is well-informed and courteous at all times. We hope to see you in the future. Kind regards, Team Ibis Budget Amsterdam City South