Mercure Амстердам Запад 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.7/5 Отзывов: 319

Гарантия
лучшей цены
Mercure Амстердам Запад - Image 1
Mercure Амстердам Запад - Image 2
Mercure Амстердам Запад - Image 3
Mercure Амстердам Запад - Image 4
Oude Haagseweg 20, 1066 BW АМСТЕРДАМ, Нидерланды

Описание

Особенности отеля

  • В 200 м от отеля - небольшой пляж и озеро strand het nieuwe meer

  • Легко добраться на автомобиле и общественном транспорте

  • Завтрак - шведский стол, бар и ресторан отеля

  • Имеется 14 конференц-залов.

  • Стойка регистрации работает круглосуточно

Наши номера

Расположение отеля

Mercure Амстердам Запад

Oude Haagseweg 20
1066 BW АМСТЕРДАМ
Нидерланды

GPS:52.337578, 4.817787

Телефон
Факс +31 20 615 9027

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

РЕСТОРАН WINES & DISHES

Недавно обновленный ресторан Wines & Dishes предлагает широкий выбор полезных, вкусных и легких блюд, приготовленных из ~разнооюразных свежих продуктов. Каждое блюдо приготовлено из простых, натуральных ингредиентов. Вы почувствуете разницу.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  3.7/5  Отзывов: 319

Рейтинг TripAdvisor  3.7/5  Отзывов: 1 404

Don’t book this hotel

Примечание: Tripadvisor 2.0/5

peterpJ948RG Реальные отзывы TripAdvisor

Mediocre budget hotel, poorly positioned, not good for travelling to city centre, €25 to use car park each day, would not recommend or use again, windows dirty, 1st room flooded had to move rooms, very basic rooms, staff friendly although it took 8 hours to deal with flooded bathroom, ok if driving through and need a bed for the night.

Dear Peter, Thank you for sharing your experience. We are pleased that you found our staff to be friendly, as we strive to provide welcoming and attentive service to all our guests. However, we apologize for the inconvenience you experienced with the position of our hotel and your travel to the city centre. We understand that the location, while convenient for airport access and close to natural park areas, may not be ideal for every guest's needs. Regarding the car park fee, we aim to provide secure parking for all our visitors and we regret that the cost did not meet your expectations. We are sorry to hear about the cleanliness of the windows in your room and the issue with the flooding. We take pride in our housekeeping standards and it is disappointing to learn that we fell short in this instance. Furthermore, we are sorry that our variety of guestrooms did not meet your expectations. We recognize that the speed at which we addressed the flooding was not satisfactory and we will look into improving our responsiveness to such unexpected incidents. We hope that you will allow us the opportunity of providing you with an improved stay in future. Kind regards, Mercure Hotel Amsterdam West

Affordable but be cautious

Примечание: Tripadvisor 2.0/5

Evie G Реальные отзывы TripAdvisor

On arrival to the hotel we checked in, we were informed that we had not paid for our booking, when in fact we had in full, we then paid our tourist tax based on the calculation from the member of staff. The staff member then informed us we may be contacted by a more experienced manager which was a little worrying, as we were not given further information. On the following day, I recieved a notification from by bank that nearly 40 euros was charged on my account from the hotel. I had to call the hotel whilst out sightseeing to question what I had been charged for. The hotel explained that my card was kept on file, not at any point during our check in process was I told, my card details would be kept on file to make further charges nor did they inform me that an additional charge would be required. I received an unsincere apology and a vague explanation of it being further tourist tax. When i returned to the hotel to talk through the charges the manager blamed everything on the staff member which checked us in despite the fact the manger was the one who made the charge with no effort to contact me before doing so Not impressed with this hotel and it's staff at all. If not for this experience we would have spoken highly of the hotel and it's facilities

Dear Evie, Thank you for sharing your feedback. We are pleased that you found our hotel facilities to your liking. At Mercure Hotel Amsterdam West, we strive to provide a comfortable environment, equipped with contemporary rooms, a large parking area, and a serene garden within a stone's throw from a pleasant lakeside beach. However, we are truly sorry for the confusion and anxiety caused regarding the payment and tourist tax upon your arrival and during your stay. We understand how distressing unexpected charges can be, and we apologize for not communicating clearly that your card would be kept on file. Moreover, we regret that the unsatisfactory interaction with our staff did not align with the high level of service we aim to provide. We want to assure you that it is never our intention to pass blame or deliver anything less than a genuine apology when we fall short. We value your feedback and will use it to review our procedures and training to enhance our guest experience moving forward. We hope to see you again in the future. Kind regards, Mercure Hotel Amsterdam West

The location is excellent and the outside of the hotel is charming, the service, attitude, and lack of transparency

Примечание: Tripadvisor 1.0/5

reereelim Friends getaway - Реальные отзывы TripAdvisor

We stayed here for 3 nights and were initially drawn in by the location — it’s very strategic, right between the airport and city center, only about 30 minutes away. There’s also a direct bus that comes every 10 minutes, making it super convenient. From the outside, the hotel looks like a peaceful resort oasis, surrounded by greenery and nature. Unfortunately, our experience inside didn’t match the impression from the outside. When we arrived around 16:30, there was no one at the reception. We had to call someone to assist us, and when the staff member arrived, they looked annoyed and barely spoke. No warm welcome, no explanation of our reservation, hotel facilities, or even the basics. I asked for a city map and some recommendations, but the response was vague and not helpful. Even though our room was prepaid, we were asked to pay the 12.5% city tax right away — which I was aware of, though it’s quite high compared to other EU cities. The staff didn’t take my credit card for deposit and gave us a room right next to the lobby — which was quite noisy, but we let it go. The room lacked essentials: no bottled water, no slippers, no dental kits, and not even a phone to contact reception. When I asked for water, the staff responded quite arrogantly, saying “here in Amsterdam, people drink from the tap.” While that’s fine, the tone was unnecessary. The bathroom was poorly designed — the shower was raised, so every time we used it, the whole bathroom flooded. We left the “Do Not Disturb” sign on the door throughout our stay, but on the last day, housekeeping knocked once and walked in at 11:20, even though check-out was at 12:00. Don’t expect flexibility — late check-out is charged at €10 per hour. To top it off, during check-out, I saw extra charges for a “service package fee” of €6 per night and cleaning fees — none of which were explained at any point. In summary, while the location is excellent and the outside of the hotel is charming, the service, attitude, and lack of transparency were a letdown. Wouldn’t return, and wouldn’t recommend unless major improvements are made. Even Ibis Style have better service and providing basic amenities.

Dear Reereelim, Thank you for sharing your experience with us. We are pleased that you appreciated the charming natural surroundings and peaceful atmosphere of our hotel’s exterior. It is great that you found the location convenient, with its close proximity to both Schiphol Airport and the city center, as well as the frequent direct bus service that connects our hotel to Amsterdam. With regard to the check-in process, we would like to clarify that, according to our records, there was no delay and no need to contact anyone for assistance. Check-in was completed shortly after your arrival. We are, however, sorry to learn that your experience at reception did not meet your expectations. Please accept our sincere apologies for any shortcomings in communication or attitude you encountered, as we strive to provide a warm and informative welcome to every guest. As for the city tax, please note that it is a standard requirement across all municipalities and is collected at check-in in accordance with local regulations. Concerning the room amenities, items such as bottled water, slippers, and dental kits are included in our superior room category. The raised shower is in line with local building standards, though we apologize for any inconvenience caused by water overflow. We are also sorry to hear about your housekeeping experience. Our team is trained to respect "Do Not Disturb" signs and to balance timely service with guest privacy. We will follow up internally to ensure these standards are consistently upheld. Late check-out is available upon request for a small fee. Regarding the additional service package fee, please note that this is related to the use of a third-party booking website. These fees are clearly outlined in the booking terms provided during the reservation process, and are common practice in the hotel industry when bookings are made via external platforms. Finally, we appreciate your recognition of our hotel’s strategic location and the natural environment nearby, which many guests find ideal for relaxation and easy access to Amsterdam’s attractions. We hope that these positive aspects will encourage you to consider staying with us again under improved circumstances. Best regards, Mercure Hotel Amsterdam West

Please know in advance that this is a temporary shelter for 100+ asylum seekers / refugees.

Примечание: Tripadvisor 2.0/5

Sarah7540 Couples - Реальные отзывы TripAdvisor

What the hotel don’t tell you in advance is that it is currently home to 100+ asylum seekers / refugees who occupy the entire second floor plus other ‘reserved’ communal areas. We stayed a night before flying out from Schipol next morning. Note there is no shuttle and local taxi will charge you €30 each way (€15 by Uber). No cooked food after 9pm so you’re advised to order Uber eats - which has to be eaten in your room. Reception will tell you the delivery driver will come inside the hotel to deliver your order and they will call your room when it arrives - this is nonsense our driver made my husband walk out in the cold rainy and dark night to the adjacent petrol station forecourt to collect ours. There is nothing else close by. We experienced a lot of noise outside overnight and I didn’t feel comfortable or safe. The room was just OK. King size bed with doll house size pillows. Don’t get me wrong - everyone has to live somewhere but it should be made totally transparent that they are making €€€ from their government funded guests so don’t really need or want your custom.

Dear Sarah, Thank you for letting us know your opinion of your stay. We regret to hear about the aspects of your stay that did not meet your expectations. As a hotel, we are dedicated to providing a welcoming environment for all our guests. Regarding the transportation to the airport, we understand the inconvenience caused by the absence of a shuttle service. As more economical alternatives, we recommend the local bus service. We apologize if the dining options available after 9pm did not meet your expectations. We aim to offer a variety of dining experiences, and although our restaurant hours end at 9 pm, we do provide alternative options such as the 24-hour Grab & Go shop. Besides that, we are sorry to hear about the inconsistency with the information provided about the food delivery service and the inconvenience it caused. We will address this internally to ensure clear and accurate information is communicated to our guests. Finally, guest comfort is of utmost importance to us, and we will review your other comments with our team to ensure our usual high standards going forward. Additionally, while our king size beds are designed to provide a restful sleep, we understand that pillow preferences vary, and we are more than willing to provide extra pillows upon request to enhance your comfort. We hope to welcome you back for an improved experience next time. Kind regards, Mercure Hotel Amsterdam West

Bad service

Примечание: Tripadvisor 1.0/5

Resort50366721797 Реальные отзывы TripAdvisor

I was here on the weekend. I waited at the reception for 40 minutes and called a few times for a reception employee but no one came. I then left and returned later in the afternoon. After waiting and calling, this time a woman named Noura came. After I indicated that I had been waiting for a very long time, she indicated that she was on a break. she could not have helped me and her behavior and attitude were unprofessional. the hotel is not 4 stars. and am very disappointed with the service

Dear Guest, Thank you for taking the time to provide this feedback. We understand that waiting can be frustrating, and it is never our intention to inconvenience our guests. We aim to provide prompt and courteous service at all times. Moreover, we are also deeply apologetic for the impression you received. Regarding the hotel's rating, our commitment to offering quality accommodation and service is unwavering, and we take your observations seriously. We regret that your overall service experience did not reflect the level of excellence we endeavor to uphold. We value your input and will use it as an opportunity to improve our guest experience. We hope to welcome you back on future occasions. Best regards, Mercure Hotel Amsterdam West

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 456 Отзывов 6.6/10 Расположение
  • 589 Отзывов 6.5/10 Номер
  • 441 Отзывов 6.9/10 Сервис
  • 15 Отзывов 7.5/10 Интернет
  • 277 Отзывов 6.1/10 Чистота
  • 174 Отзывов 7.1/10 Завтрак
  • 173 Отзывов 3.3/10 Соотношение цены и качества
  • 127 Отзывов 5.6/10 Еда

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Амстердам

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.