Novotel Амстердам Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 4 467

Гарантия
лучшей цены
Novotel Амстердам Сити - Image 1
Novotel Амстердам Сити - Image 2
Novotel Амстердам Сити - Image 3
Novotel Амстердам Сити - Image 4
Europaboulevard 10, 1083 AD АМСТЕРДАМ, Нидерланды

Описание

Особенности отеля

  • Конгресс-центр площадью 1300 м² с 17 конференц-залами

  • Рядом с вокзалом и конгресс-центром RAI

  • Приятный ресторан и бар с уютной атмосферой

  • 20 meeting rooms

  • До пляжей можно добраться на общественном транспорте или автомобиле

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Расположение отеля

Novotel Амстердам Сити

Europaboulevard 10
1083 AD АМСТЕРДАМ
Нидерланды

GPS:52.333579, 4.888825

Телефон
Факс +31 20 646 2823

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

RESTAURANT URBN FOOD AND DRINK

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 4 467

Рейтинг TripAdvisor  4.0/5  Отзывов: 3 607

A Charming Oasis Just Steps from the Heart of the City

Примечание: Tripadvisor 5.0/5

techtourist007 Реальные отзывы TripAdvisor

I stayed at the Novotel Amsterdam City earlier this year. Initially there were a few hiccups with my check-in and dining experience. The check-in staff were somewhat disinterested and when I asked to speak to management, the situation was exacerbated by the operations manager. Fortunately, Michael, the on-duty and F&B manager was able to sort out the issues the next day and turned my experience around. Michael's professionalism, attention to detail, and genuine care for guests is truly commendable. He took the time to listen to my concerns and made sure that every aspect of my stay from that point onwards was enjoyable. Thanks to Michael, what started as a somewhat rocky experience quickly transformed into a memorable and delightful stay. Michael is undoubtedly a brilliant asset to the hotel, and his efforts significantly enhanced my overall experience. Additionally, I would like to acknowledge Dylan at the bar who provided exceptional service, making my evenings enjoyable with his friendly and professional demeanour. As a bonus he was also able to give good sight seeing tips! I highly recommend this hotel, and I look forward to returning in the future, confident in the knowledge that the staff, led by individuals like Michael and Dylan, will provide an outstanding level of service and over time they would be given the opportunity to train newer team members who do not yet have the requisite customer service and hospitality skills.

Dear Guest, Thank you for the time you have taken to write a review. We are thrilled to hear that your stay with us was ultimately transformed into a memorable and enjoyable experience. We are delighted that the dedicated service provided by Michael and the exceptional bar service from Dylan contributed positively to your stay. It's always encouraging to know that our staff's commitment to service excellence is being noticed and appreciated by our guests. However, we are truly sorry to hear about the initial hiccups you experienced during check-in and with your dining experience. We understand that these aspects are crucial to a comfortable stay and would like to extend our sincerest apologies for any inconvenience caused. We also regret that the interaction with the operations manager did not meet your expectations, and we take this feedback seriously as we continuously aim to improve our services. Finally, it is great that our team members were able to offer valuable sightseeing tips, enhancing your evenings and overall experience. Our location, just a short distance from the heart of Amsterdam, is indeed ideal for exploring the city's attractions, and we hope you had the opportunity to discover the local sights and sounds. We are hoping to welcome you back in the future. All the best. Manager on Duty

More an Ibis than an Novotel

Примечание: Tripadvisor 1.0/5

saad m Реальные отзывы TripAdvisor

Nonchalant staff I'm still waiting for the towels and the laundry bag I asked 2 days ago. Don't get any dîner their if your are more than 6. They don't know how to split the bill. In the check in, they will ask you at what time you want to check out without saying the late check out is not free.

Dear Guest, Thank you for taking the time to share your review. We are sorry to hear that your stay did not meet the high standards we strive to uphold. Regarding the amenities, our team is trained to ensure prompt and efficient service, and we regret any oversight in providing the towels and laundry bag you requested. We understand the importance of these details in creating a comfortable stay and apologize for any inconvenience caused. We also recognize that dining experiences are a significant part of our guests' overall satisfaction. We are disappointed to learn that our billing process during dinner did not meet your expectations. Your feedback is valuable, and we will certainly look into how we can improve the efficiency of our service for groups of guests. Finally, we apologize for any confusion regarding the late check-out policy. Transparency in our communication is important to us, and we regret if this was not properly conveyed at the time of your check-in. We look forward to welcoming you very soon. Best regards, Manager on Duty

Basic conference hotel

Примечание: Tripadvisor 3.0/5

573dk9999 Реальные отзывы TripAdvisor

This place is geared towards business conferences, and for that it would be ideal. As a tourist hotel it is somewhat lacking, primarily because there are limited alternate dining options nearby. Public transportation is available within a short walk, but you need to know the system or have experience to use it easily. (A warning to American travelers about using your ATM or credit cards to tap into the public transit system is that your card vendor might see a series of small charges as suspicious activity and suspend your card. It took me a half-hour call back to the States to get my card reactivated.) The hotel is good, I don't like the open shower, but there was a lot of hot water. Rooms are plain, what you would expect in a business hotel. On a return pleasure trip I would get something closer to downtown.

Dear Guest, Thank you for the time you have taken to write a review. We are pleased that you found our hotel suitable for business conferences and appreciated the availability of hot water in our showers, ensuring a comfortable stay. However, we understand your concerns regarding the limited dining options nearby and the challenges you faced with public transportation. We regret to hear that the design of our showers did not meet your expectations and that you found the rooms to be quite standard. While we strive to accommodate both business and leisure travelers, we acknowledge that our location may not be ideal for those looking to stay in the heart of the city. For future convenience, we would like to mention that our hotel is indeed positioned well for access to public transportation, with the tram station only a 5-minute walk away, and we also offer a range of on-site dining options at our restaurant and bar. We hope you were able to appreciate the direct metro connection to the city center, which can take you there in as little as 8 minutes, as well as our proximity to the RAI convention center and local attractions. We are hoping to welcome you back in the future. All the best. Manager on Duty

Disappointing Experience & Poor Security at Novotel Amsterdam City

Примечание: Tripadvisor 2.0/5

maharajaMandy Семьи - Реальные отзывы TripAdvisor

# Disappointing Experience and Poor Security at Novotel Amsterdam City Our stay at Novotel Amsterdam City was marred by a distressing incident that occurred during check-in. While sitting in the lobby, we were approached by individuals asking for directions to a taxi. This turned out to be a distraction tactic, as another person stole my wife's handbag from behind. The most disappointing aspect was the hotel's response to this incident: 1. Lack of security: How could this happen in the lobby of a reputable hotel chain? 2. Inadequate staff response: Most staff seemed unsurprised, dismissively saying "Welcome to Amsterdam, it's how it is here." 3. Minimal assistance: We were told to file a complaint at the central station, 25 minutes away. 4. Poor follow-up: Despite CCTV footage clearly showing the theft, there were no updates or further action from the hotel. While one female staff member did try to help, the overall response was inadequate. The security personnel seemed confused and ineffective. This experience has left my wife feeling sad and vulnerable, and it has significantly impacted our perception of both the hotel and our trip to Amsterdam. We expected better security and more empathetic customer service from a brand like Novotel. I would caution other travelers to be extremely vigilant, even in the hotel lobby. It's disappointing that Novotel Amsterdam City doesn't seem to take guest safety and security more seriously.

Dear Madam, Thank you for taking the time to review your stay. We are deeply troubled to read about the distressing incident that occurred during your check-in and understand how this must have affected both your stay and your overall experience in Amsterdam. While we pride ourselves on hospitality and security, it is clear that in this instance, we did not meet the high standards we strive to uphold. We extend our sincere apologies for the discomfort and inconvenience you and your wife experienced. We take the safety and security of our guests very seriously, and it is concerning to hear that you felt this was not evident during your time with us. We are reviewing our security measures to ensure that they are robust and that our staff responds more effectively to such situations. We regret that the assistance provided did not meet your expectations and that the follow-up was not as thorough as required. Rest assured that we are taking your comments seriously and are addressing them with the relevant departments. Although a female staff member attempted to assist, we acknowledge that the overall response from our team fell short. We are taking steps to ensure that each member of our staff is equipped to handle such situations with the utmost empathy and efficiency. We value the trust our guests place in us and are earnestly reviewing our procedures to better safeguard their wellbeing. We hope to welcome you again in the future. Best wishes, Manager on Duty

Very dissatisfied with the staff

Примечание: Tripadvisor 1.0/5

Isa L Реальные отзывы TripAdvisor

On a business trip with a reservation prepaid by my professional organisation via a hotel reservation plateform for 4 nights. On my arrival the reception staff rather unkindly informed me that the prepayment had not been made. To my astonishment, they offered to take a credit card imprint while I sorted out the problem myself during my stay. They gave me no help in contacting the central reservation office with which they rent out their rooms (even though I am a foreigner), were not very friendly and finally the hotel debited my account just 12 hours after my arrival! Unacceptable, service and friendliness need to be reviewed! Concerning the rooms: the air conditioning was unusable because it made a motor noise.

Dear Ms Le Ber, Thank you for taking the time to share your review. We are truly sorry to hear about the inconveniences you encountered upon check-in. We understand the frustration that a payment discrepancy can cause, especially when you are away from home. Please accept our sincerest apologies for the challenges with the reservation prepayment and the ensuing discomfort regarding the credit card imprint. It is never our intention to cause our guests any inconvenience, and we deeply regret that we did not provide the level of assistance you expected. I have heard that meanwhile my colleague Shiani was in contact with you and she finally proceeded the refund and apologized and sorted everything out. Furthermore, we apologize for the impression you received of our staff's demeanor. Creating a welcoming and helpful environment for our guests is a core value at Novotel Amsterdam City, and we are disappointed that we fell short in this instance. We also regret to hear about your experience with the air conditioning unit in your room. Our guest comfort is of utmost importance, and we appreciate you bringing this to our attention. The technical department is informed and will have a look straight away. We have taken note of all the points you have raised and will be reviewing them meticulously with our team to ensure they are addressed appropriately and to prevent a recurrence in the future. Next time please do not hesitate to talk to the duty manager in case of an issue or complaint, like this we can find a solution right away instead of finding out by a complaint on Tripadvisor a few days later. We wish you a pleasant last 2 days with us. Best regards, Delia - Manager on Duty

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Другие интернет-пользователи оценили наш отель

  • 2 190 Отзывов 8.9/10 Расположение
  • 2 556 Отзывов 7.1/10 Номер
  • 2 313 Отзывов 7.9/10 Сервис
  • 53 Отзывов 8.4/10 Интернет
  • 1 400 Отзывов 8.7/10 Завтрак
  • 1 227 Отзывов 6.7/10 Чистота

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