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Отель Novotel Амстердам Сити 4 звезды

Примечание: отзывы клиентов 4.2/5 Отзывов: 14 134

сертифицированный отель ALLSAFE

Забронировать этот отель

Номер 1

Число гостей
Возраст детей

Гарантия лучшей цены

Как это работает?
Accor Live Limitless

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При бронировании в этом отеле:

  • Я коплю Статусные и Наградные баллы

  • Я могу использовать Наградные баллы

  • Получаете преимущества

  • Я могу воспользоваться тарифом участника

+ 27 Услуги

Особенности отеля

  • Конгресс-центр площадью 1300 м² с 17 конференц-залами

  • Рядом с вокзалом и конгресс-центром RAI

  • Приятный ресторан и бар с уютной атмосферой

  • ALLSAFE Certified hotel

  • До пляжей можно добраться на общественном транспорте или автомобиле

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 15h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • ПаркингПлатные услуги
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Разрешено проживание с домашними животнымиПлатные услуги
  • Отель с номерами только для некурящих
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • ПОЗДНИЙ ВЫЕЗД ДО 17:00Платные услуги
  • Подзарядка электромобилей
  • Прачечная
  • Бутики и магазины
  • Носильщик
  • Консьерж
Питание
  • ЗавтракПлатные услуги
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Обслуживание в номере
  • Автомат для продажи закусок и напитковПлатные услуги
Развлечения и отдых
  • Фитнес-центр
  • МассажПлатные услуги
  • Аренда велосипедовПлатные услуги
Бизнес-услуги
  • Конференц-зал (-ы): 28
  • Конгрессы и съезды
  • Бизнес-центр с самообслуживанием
  • Заказ услуг печати/копирования

Расположение отеля

Novotel Амстердам Сити

Europaboulevard 10
1083 AD амстердам
нидерланды

Телефон: +31207219179

Факс: (+31)20/6462823

Заезд с 15h00

Выезд до 12h00

  • From Central Station :  51 Amstelveen RAI

  • From Central Station :  4 RAI RAI (Last Stop)

  • На самолете

    AMSTERDAM SCHIPHOL На расстоянии 10 км / 6,21 миль

  • На самолете

    ROTTERDAM ZESTIENHOVEN На расстоянии 64 км / 39,77 миль

  • На самолете

    SCHIPHOL AIRPORT На расстоянии 10 км / 6,21 миль

  • На корабле

    AMSTERDAM CENTRAL STATION На расстоянии 6,6 км / 4,1 миль

  • На вертолете

    SCHIPHOL HELIPAD На расстоянии 13,5 км / 8,39 миль

  • На автомобиле

    RINGROAD SOUTH На расстоянии 0,1 км / 0,06 миль

  • На поезде

    AMSTEL STATION На расстоянии 3,3 км / 2,05 миль

  • На поезде

    CENTRAAL STATION На расстоянии 6,6 км / 4,1 миль

  • На поезде

    RAI STATION ( TRAM 4 METRO 50/51 На расстоянии 0,4 км / 0,25 миль

  • На поезде

    WTC ZUID STATION На расстоянии 2,3 км / 1,43 миль

GPS:52.333579, 4.888825

Наши номера

Просторный, современный, универсальный номер гостиницы Novotel - идеальное место для отдыха и работы. Вашим детям будет оказан королевский прием. Размещение в номере и завтрак бесплатно для одного ребенка до 16 лет при совместном проживании с родителями.

НОМЕР STANDARD С ДВУСПАЛЬНОЙ КРОВАТЬЮ

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 4
  • Площадь: От 24 / 258 sq ft
  • Виды: Боковой вид на город, Вид на парк *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ
  • Туалетные принадлежности(...)

НОМЕР STANDARD С ДВУСПАЛЬНОЙ КРОВАТЬЮ (обновлен)

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 3
  • Площадь: От 24 / 258 sq ft
  • Виды: Боковой вид на город, Вид на парк *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ
  • Туалетные принадлежности(...)

НОМЕР EXECUTIVE С ДВУСПАЛЬНОЙ КРОВАТЬЮ (обновлен)

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 2
  • Площадь: От 24 / 258 sq ft
  • Виды: Боковой вид на город, Вид на парк *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ
  • Туалетные принадлежности(...)

НОМЕР STANDARD С 2 ОДНОСПАЛЬНЫМИ КРОВАТЯМИ (обновленный)

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 2
  • Площадь: От 24 / 258 sq ft
  • Виды: Боковой вид на город, Вид на парк *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ
  • Туалетные принадлежности(...)

ТРЕХМЕСТНЫЙ НОМЕР STANDARD С ДВУСПАЛЬНОЙ КРОВАТЬЮ И ДИВАНОМ-КРОВАТЬЮ

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 3
  • Площадь: От 24 / 258 sq ft
  • Виды: Боковой вид на город, Вид на парк *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ
  • Туалетные принадлежности(...)

Двухместный номер для гостей с ограниченной подвижностью

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 2
  • Площадь: От 24 / 258 sq ft
  • Виды: Боковой вид на город, Вид на парк *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ
  • Туалетные принадлежности
  • Прямой телефон(...)
Номера

Наши бары и рестораны

RESTAURANT URBN FOOD & DRINK

Тип кухни: Интернациональная кухня

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome!

Обед

11:00 - 17:00

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ужин

17:00 - 22:00

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

BAR-LOUNGE@NOVOTEL

Недоговорная фотография

В баре длиной 15 метров предлагается широкий выбор алкогольных и безалкогольных напитков, а также разнообразные международные и классические голландские закуски. Он идеально подходит как для небольших, так и для больших компаний.

Обед

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ужин

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 28

  • Максимальный размер: 1 000 м²

  • Максимальная вместимость: 1000 человек

  • Максимальная вместимость банкетного зала: 500 человек

Узнать подробнее

Отзывы наших гостей о
Novotel Амстердам Сити

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.2/5

Отзывов: 14 134

tripadvisor

Рейтинг TripAdvisor 4.0/5

Отзывов: 3 444

2020 Сертификат качества TripAdvisor
Сертификат качества 2020

Bad service, cheap and cheat

Примечание: Tripadvisor 1.0/5

steveaventure 21/07/2020 Реальные отзывы TripAdvisor

- cheat on room service charge, Adding item we never ordered/received. when pointed out via email/message (hotel preferred comm. channel in corona), there’s no reply/feedback. Until i had to complained again, directly to receptionist. - breakfast was pitiful. A tray of 3 stale bread, 2 fruits, 1 boiled egg, 2 slices of hams and cheese in cheap plastic wrap, a watered down small glass of juice... every morning they tried to sell a 5 eur fried egg.... what a cheap act! - Employees were impolite, some looks demotivated and bored working there. Bartender refused to served welcome drink just because we entered from “wrong side” of the bar... never been turned down in any hotel, novotel is the new low and i’ll make sure to never stay there anymore!

Dear steveaventure, Thank you for taking a moment to leave a review of your stay with us. We are terribly sorry to hear that you experienced issues during your time with us in Amsterdam. Although we understand that a lot has changed in the past few months in the world and so also in our hotel, we can assure you that all the measures being taken are in place to ensure the health and safety of our guests, team members and other visitors. Should you wish to share your comments with us in more detail, please contact us on H0515-DU@accor.com Once again, we would like to thank you for your time and effort to bring this feedback to us, we hope to have the opportunity to welcome you back in the future and leave you with a more positive experience. Sincerely, George Papadopoulos Manager on Duty & Guest relations Novotel Amsterdam City

Stayed during covid -19 restrictions

Примечание: Tripadvisor 5.0/5

IanDarton1978 Business - 28/06/2020 Реальные отзывы TripAdvisor

I stayed for 5 nights in june 2020 during the covid 19 restrictions and distancing. Hotel staffers extremely welcoming and friendly. Went out of their way to ensure my stay was as comfortable as possible. Extremely clean and smart hotel and staff that compliment the hotel. Will definitely stay there again

Dear IanDarton1978, Thank you very much for sharing your positive experience with Novotel Amsterdam City. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. The health, safety, and well-being of our guests, staff, and partners remains our top priority as the world goes through this unprecedented crisis. Due to social distancing, the experience of hospitality is different. We feel so proud to read that your experience with us was still comfortable. I will pass on your compliments to our staff. I am confident they will be glad to hear that you have appreciated their attentiveness and they made you feel welcome from the moment you walked in. Once again, thank you very much for taking the time to share your positive experience. We would be honored to welcome you back in the future. Stay safe and with kind regards, Erica G. Management Assistant

отличное расположение, близко к RAI

Примечание: отзывы клиентов 4.5/5

С. Индивидуальные путешественники - 17/02/2020 Проверенные отзывы - ALL

отличные номера и вкусный завтрак.

Dear Valued Guest, How great it is to know that your stay at Novotel Amsterdam City was so convenient for you location and comfort wise! Thank you so much for taking the time to let us and others know how satisfied you were with the quality of the hotel and the service we provide. Especially for breakfast! We would be glad to become your choice during your next stay, and, I can assure you, will do our absolute best to make you enjoy yourself just as much if not more, as it is not just meeting but exceeding our guests expectations what we are always after. Kind regards, Erica G. Management Assistant

удобное расположение

Примечание: отзывы клиентов 4.0/5

М. Деловые путешественники - 03/02/2020 Проверенные отзывы - ALL

отличный сервис и ресторан. Внимательный и вежливый персонал

Dear Valued Guest, It is lovely to hear that everything from the rooms to the attentiveness of our personnel left you feeling so pleased with the Novotel Amsterdam City! We thank you for taking the time to let us know we have managed to impress you this much. We would love to get a chance to do so again, during your next stay, and hope to become you hotel of choice! With kind regards, Erica G. Management Assistant

Удобное расположение

Примечание: отзывы клиентов 4.0/5

А. Деловые путешественники - 03/02/2020 Проверенные отзывы - ALL

Удобное расположение, хороший сервис, внимательный персонал.

Dear Valued Guest, Thank you so much for evaluating your stay at the Novotel Amsterdam City so positively. We are so proud to hear that we have managed to meet your expectations, and thank you for taking the time to let us know we have provided you with a pleasant experience. We would appreciate it greatly if you also take a minute to leave a review on TripAdvisor. Thank you and we hope to welcome you at our hotel again in the near future, and we will, as always, do our absolute best to make you have a good time and enjoy every aspect of your stay. Warm regards, Erica G. Management Assistant

Всё просто супер!!!

Примечание: отзывы клиентов 5.0/5

О. Деловые путешественники - 02/02/2020 Проверенные отзывы - ALL

Всё очень хорошо!!!

Dear Valued Guest, Thank you so much for evaluating your stay at the Novotel Amsterdam City so positively. We are so proud to hear that we have managed to meet your expectations, and thank you for taking the time to let us know we have provided you with a pleasant experience. We would appreciate it greatly if you also take a minute to leave a review on TripAdvisor. Thank you and we hope to welcome you at our hotel again in the near future, and we will, as always, do our absolute best to make you have a good time and enjoy every aspect of your stay. Warm regards, Erica G. Management Assistant

Very welcome staff and great breakfast

Примечание: Tripadvisor 5.0/5

VirojEak Family - 03/01/2020 Реальные отзывы TripAdvisor

Novotel Amsterdam City hotel is located out of down town but it's nearby Amsterdam RAI station which is convenient if you transport via train. Metro is also a few minutes walk next to RAI train station. Staff are very welcome, at front desk (check in and check out counter), staff at restaurant are very nice as well. The most impression is breakfast. There's variety choices of breakfast, especially super foods. It's wonderful having breakfast here, really love it. Just small comment on room size, it's small for staying with 3 persons.

Dear VirojEak, Thank you for this lovely review and all your comments. We are so glad to hear that your stay at Novotel Amsterdam City was enjoyable and you loved our breakfast buffet. We also gladly receive your compliments on the attentiveness of our personnel, which we take great pride in. We hope to welcome you again and provide you with another exceptional level of service. Sincerely, Anna C. Operations Management

Favorite place to stay in Amsterdam

Примечание: Tripadvisor 5.0/5

AmeriKenn Business - 09/12/2019 Реальные отзывы TripAdvisor

I have stayed at this hotel more than 2 dozen times. The quality and customer service have always been consistently great. I would even say that it has improved over the 3 years that I have been visiting this location.

Dear AmeriKenn, What a pleasure it is to read such a heartwarming review! Thank you so much for choosing us over and over again and for sharing your positive experience with others. We are so glad we keep impressing you with the attentiveness of our team, and that you see the improvement as well. Indeed, we always work on not just meeting but exceeding our guests expectations with their every next visit. And we hope to see you again soon and provide you with another comfortable, convenient and pleasant stay. Sincerely, Anna C. Operations Management

Stayed to attend the METS at the RAI

Примечание: Tripadvisor 4.0/5

JRCTIM Business - 25/11/2019 Реальные отзывы TripAdvisor

Clean facility with very efficient staff, short walk to the RAI which is a nice way to start and finish the day. The breakfast facilities are fantastic, the restaurant looked great but i didn't use it. The staff were very slow at the bar, not really fair to punish the Novotel for this though. The lifts were slow when busy but not really an inconvenience.

Dear JRCTIM, Thank you so much for this positive review of your stay at the Novotel Amsterdam City and the compliments for our breakfast and the reastaurant. We appreciate your understanding and you taking the time to let us know that the efficiency of our staff at the bar was not up to your expectations. We are glad to hear that this was not the case at other parts of the hotel and that you feel like you received sufficient attentiveness in other aspects of your stay. We would love to welcome you again and demonstrate you the top level of service we are known to deliver to lots of our guests on the regular, and in the meantime we will continue working on improving the consistency of this top level of service. Sincerely, Anna C. Operations Management

Not great

Примечание: Tripadvisor 2.0/5

Spencer G Business - 25/11/2019 Реальные отзывы TripAdvisor

Having been a platinum member of Accor for a number of years and using the chain for nearly all our company business because of the consistent standards if was a real shame to stay in the Novotel in Amsterdam. The stay seemed particularly expensive compared to normal but I guess that's just supply and demand however, what was very disappointing was the fact you walked out of the lift and there were dust sheets all over the floor and more worryingly wires poking out of the walls and ceiling. To make matters worse first thing in the morning there was a man on a ladder outside my door banging on the ceiling for an hour. I understand work needs to be done but either do it floor by floor and don't use that floor for guests or let people know and offer discounts. Very poor service.

Хорошая командировка

Примечание: отзывы клиентов 5.0/5

Rustam M. Деловые путешественники - 19/11/2019 Проверенные отзывы - ALL

Как всегда - ощущение гостепреимства и комфорта!

Dear Rustam M., How lovely it is to receive such a positive review of your stay at the Novotel Amsterdam City, and we are glad to hear you had a nice business trip! Thank you so much for choosing us again and for taking the time to evaluate us so positively and mentioning that you are satisfied with every next stay at our hotel. We would be lucky to welcome you again soon, and glady provide you with the top quality of service you have been enjoying so far. We would appreciate it greatly if you take a minute to leave a review on TripAdvisor as well. Thank you! Sincerely, Anna C. Operations Management

Большая загруженность лифтов. Особенно утром и вечером

Примечание: отзывы клиентов 4.0/5

С. Деловые путешественники - 16/11/2019 Проверенные отзывы - ALL

Спасиьо все понравилось

Dear С., Thank you so much for dedicating your time to leave a review of your stay at the Novotel Amsterdam City. Your feedback is very important to us, and how glad we are to hear that you enjoyed your stay. Thank you for bringing our attention to the moments that can be improved. We constantly work on further enhancing our guests experience and hope to welcome you at our hotel again. We would love to provide you with an experience of true hospitality and comfort, that we are known to deliver to lots of our guests on the regular, and make an even better impression on you. Sincerely, Anna C. Operations Management

Another great stay

Примечание: Tripadvisor 5.0/5

Paul H Business - 04/11/2019 Реальные отзывы TripAdvisor

this hotel does not disappoint! The facilities are good, very convenient for trains and the road system, but most of all the staff are great and extremely helpful. This is my hotle of choice when coming to Amsterdam and I will be back!

Dear Paul H, This makes us so happy to hear you will be coming back to Novotel Amsterdam City, as we managed to fully deliver on your expectations! Our staff will be happy to know you have noted and appreciated their effort and attentiveness. I will pass on these compliments! You are very welcome to visit us again soon, and we will, as always, do our best to make you enjoy every aspect of your stay. Thank you for taking the time to share such a wonderful review. Sincerely, Anna C. Operations Management

Спасибо! Но

Примечание: отзывы клиентов 5.0/5

Г. Пары - 01/11/2019 Проверенные отзывы - ALL

Спасибо! Я довольна всем. Только не понравилось навязывание услуги депозит 70 евро при заселении в отель. Я на такие траты не рассчитывала.

Dear Г., Thank you for choosing the Novotel Amsterdam City and it's such a pleasure to read that you enjoyed staying at our hotel so much, and the service we provide has met your expectations. Thank you for such a positive evaluation! This means a lot to a hotel fully focused on providing our guests with nothing but delightful experiences. That's a pity that you did not fully understand the deposit procedure and found it inconvenient. This is very common in many hotels, it's a damage deposit as a guarantee for any possible damages in the room, and we request it from all the guests. We, however, do take your feedback into account, as we always work on improving the guest experience even further and pay attention to anything that might be inconvenient for our guests. We hope to welcome you at our hotel once again, and will do our absolute best to make you enjoy your stay once more. Would you be so kind to take a minute to leave a review on TripAdvisor as well? We would appreciate it greatly. Sincerely, Anna C. Operations Management

Чудные выходные в Амстердаме!

Примечание: отзывы клиентов 5.0/5

Ю. Пары - 22/10/2019 Проверенные отзывы - ALL

Очень вежливый и доброжелательный персонал, чистые номера, прекрасный завтрак! Спасибо!

Dear valued Guest, Receiving reviews like yours absolutely makes our day! We feel extremely proud to hear that everything went according to your expectations with your stay at Novotel Amsterdam City. We thank you for taking the time to let us and others know how much you enjoyed the time at our hotel and for being specific about the things you liked, such as our clean rooms and friendliness and attentiveness of personnel. Our chef and kitchen staff will be delighted to hear that you enjoyed the breakfast buffet so much. We appreciate all the compliments, it really means a lot to us to know we have met and possibly even exceeded your expectations, as this is something we always strive for. We are looking forward welcoming you again at Novotel Amsterdam City in the near future! Would you be so kind to take a minute to leave a review on TripAdvisor as well? We would appreciate it greatly. Erica G. Management Assistant

Не очень

Примечание: отзывы клиентов 2.0/5

Б. Деловые путешественники - 19/10/2019 Проверенные отзывы - ALL

По сравнению с другими отелями Novotel . Мне вообще не понравился. Состояние ужасное. Стены на этажах поцарапанные местами отбитые. Сауна слабая всего 50 градусов вообще не понятно для чего.

Dear Б., Thank you for choosing Novotel Amsterdam City and taking the time to share your experience with the hotel. We always strive for providing the top level of service to our guests consistently throughout the hotel, and It is your feedback that helps us make sure we live up to those standards. How unfortunate it is to hear that your stay in our hotel has not fully delivered on your expectations. We are currently undergoing a renovation, and expect every part of our hotel have the modern and fresh feel and look very soon. Many parts of the hotel have already been upgraded, but we still have some work to do. Regarding the sauna, what happens is that guests often forget to close the door when leaving, it then drops the temperature significantly. It takes several minutes for the temperature to rise back up, and there is a regulator of temperature you can use if this happens. We are sorry to hear you did not manage to enjoy it. We would be happy to get a chance to improve your impression of our hotel and welcome you at Novotel Amsterdam City again to provide you with an experience fully compliant with the high standards of hospitality and comfort we like to achieve. Sincerely, Anna C. Operations Management

Nice place for family travel

Примечание: Tripadvisor 5.0/5

PasitB2 Family - 16/10/2019 Реальные отзывы TripAdvisor

Good place to stay for family vacation. Nice location close to Train, Metro (RAI station) and tram 4 (Dentrepark station). The room is nice and clean. The breakfast is better than we expected. Check-in and check-out was fast and professional

Dear Guest, We highly appreciate you taking the time to share such a warm review of your stay at the Novotel Amsterdam City. How great it is to hear that we have not only met but exceeded your expectations, for instance, with the breakfast buffet. We indeed offer a wide variety of dishes and products in our breakfast offer. It's lovely that it was to your liking! We also gladly receive your compliments on the location and good accessibility of public transport, design and cleanliness of your room, and the professionalism and efficiency of our staff. I will make sure to share these with the team. We hope to welcome you back at Novotel Amsterdam City during your next visit, and provide you with another pleasant and comfortable stay! Sincerely, Anna C. Operations Management

Weekend

Примечание: Tripadvisor 4.0/5

Darren D Couples - 10/10/2019 Реальные отзывы TripAdvisor

Good, modern, clean hotel. Easy access to the metro or tram for Central Amsterdam and train for Schiphol. Both are just a 5 minute walk from hotel. The cups in the rooms are too small for a normal cup of coffee or tea.

Dear Darren D, Thank you so much for sharing such a positive review of your experience with the Novotel Amsterdam City. We are so glad to hear you enjoyed the design and cleanliness of our hotel and appreciated the accessibility of public transport. We highly appreciate your feedback and have noted your points of improvement as well. We would be happy to welcome you at our hotel once again in the near future and will, as always, do our best to provide you with an exceptional level of comfort and convenience. Sincerely, Anna C. Operations Management

Good service for a business trip

Примечание: Tripadvisor 4.0/5

lucboucey Business - 07/10/2019 Реальные отзывы TripAdvisor

Well accessible form the airport by train (2 stations). Close to a subway station. Friendly and professional service, large breakfast buffet. Clean and comfortable hotel although rooms are rather small. Bathrooms are do not provide enough space.

Dear Guest, Thank you for choosing Novotel Amsterdam City and more so for taking the time to leave such a positive review of your experience with our hotel. This means a lot to us. We gladly receive your compliments to the cleanliness and comfort of our hotel, as well as its convenient location with great transport connectivity. Our staff will be happy to receive compliments on their professionalism and the breakfast buffet, which I am so glad you found tasty and fulfilling. It is unfortunate that we did not meet your expectations to the fullest, but we are glad that the positives absolutely outnumbered the negatives. Thank you for your honest feedback. We would be happy to welcome you at our hotel once again in the near future, and we will do our best to make you enjoy your next stay and have nothing but pleasant experiences at our hotel! Sincerely, Anna C. Operations Management

Плохой прием при встрече

Примечание: отзывы клиентов 1.5/5

Г. Деловые путешественники - 05/10/2019 Проверенные отзывы - ALL

Очень плохая регистрация. Комната была зарезервирована с картой для разрешения. При этом при регистрации опять потребовали карту для подтверждения. Пришлось оставить оплату за комнату заранее. С чем связано такое отношение непонятно.

Dear Guest, Thank you for taking the time to leave a review of your experience at Novotel Amsterdam City. The feedback and experience of each our guest is very important to us and we pay very close attention to it. It is so unfortunate that you felt dissatisfied with service you received at the reception, and that the apparent misunderstanding with the deposit payment authorization has left such a negative mark on your whole stay at the hotel. We regret to hear that it colored even some pleasant moments of your stay, which I truly hope took place. Allow me to assure you that deposit payment authorization, which is not a charge but just an authorization on your credit card (an amount frozen for up to a week and then released) is a standard procedure, common in many hotels. It is unfortunate you felt like you were treated differently than your colleagues, but I hope I can convince you to not take it personally. You had an individual booking, which always requres a payment authorization for a deposit. Exceptions to this can happen rarely, which could have been the case with your colleagues, for instance, when the complete booking is made on the company account. Please do not see the request of a credit card as a trust issue, but rather as a standard security procedure. We always request the physical card at the reception. I hope to have informed you sufficiently and have convinced you that my colleagues have been simply following the procedure. Nevertheless, we regret to hear this situation had left you feeling upset. Thank you once again for your comments, and we hope to get a chance to have you stay at our hotel once again so that we can provide you with the top level of service we are known to deliver to many of our guests on the regular, and change your opinion of our hotel. Sincerely, Anna Chuzhmarova Operations Management

Последние отзывы: 20

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